Hello all, and thank you for reading my entreaty 
I can print to my OfficeJet.
I can «web scan» from my OfficeJet.
I can *not* connect to my OfficeJet using the OS X scanner.
Screenshot of the failing connection: «An error occurred while communicating with the scanner. (-9923)»
Logs in OS X console application (errors and faults -> AirScanner):
TIC TCP Conn Failed [1:0x60000017c680]: 1:50 Err(50)
Task <319AF97F-36FE-459E-9BFF-5310F379D2BF>.<0> HTTP load failed (error code: -1009 [1:50])
NSURLConnection finished with error — code -1009
#ICError — 540:{ICDAppController.m} (!-! ICACommandDict:{
ICACommandKey = ICAObjectSendMessageCmd;
ICAErrorKey = «-9905»;
ICAMessageTypeKey = 1667329651;
objectID = 8198;
})
#ICError — 541:{ICDAppController.m} (!-! ICAPrivateDict:{
ICAClientPID = 0;
ICCommandTransactionID = 0;
})
I *can* connect to my OfficeJet via web page, using the IP address.
I *can not* connect to my OfficeJet via the «.local» address:
Versions:
OS X High Sierra, 10.13.6
HP OfficeJet Pro 8720, M9L75A, firmware version is up to date: WMP1CN1848AR
Any ideas?
Hello all, and thank you for reading my entreaty
I can print to my OfficeJet.
I can «web scan» from my OfficeJet.
I can *not* connect to my OfficeJet using the OS X scanner.
Screenshot of the failing connection: «An error occurred while communicating with the scanner. (-9923)»
Logs in OS X console application (errors and faults -> AirScanner):
TIC TCP Conn Failed [1:0x60000017c680]: 1:50 Err(50)
Task <319AF97F-36FE-459E-9BFF-5310F379D2BF>.<0> HTTP load failed (error code: -1009 [1:50])
NSURLConnection finished with error — code -1009
#ICError — 540:{ICDAppController.m} (!-! ICACommandDict:{
ICACommandKey = ICAObjectSendMessageCmd;
ICAErrorKey = «-9905»;
ICAMessageTypeKey = 1667329651;
objectID = 8198;
})
#ICError — 541:{ICDAppController.m} (!-! ICAPrivateDict:{
ICAClientPID = 0;
ICCommandTransactionID = 0;
})
I *can* connect to my OfficeJet via web page, using the IP address.
I *can not* connect to my OfficeJet via the «.local» address:
Versions:
OS X High Sierra, 10.13.6
HP OfficeJet Pro 8720, M9L75A, firmware version is up to date: WMP1CN1848AR
Any ideas?
Hi everyone,
I’ve got a problem with connecting to my scanner since I updated to Mac OS High Sierra. It’s Epson Stylus Office BX635FWD and I’ve been using it for a couple of years as a printer and scanner connected via AirPrint. Ever since I updated my Mac OS to the newest version, the error alert nr. 9923 keeps showing up when I try to connect to the scanner using System Preferences>Printers and scanners>Scanning or the Image Capture utility. Printer works though.
Does anybody have any suggestions for fixing this bug?
Thanks.
MacBook Pro with Retina display,
macOS High Sierra (10.13.3)
Posted on Mar 26, 2018 11:08 AM
Check out this website: https://toggen.com.au/blog/it-tips/macos-sierra-scanning-fail
It’s a solution for HP printers/scanners, maybe there are similiar settings for Epson.
Just login to your scanner’s web interface and go to the ‘network’ or ‘network protocol’ tab. There switch to ‘Enable IPv4 only‘ instead of ‘Enable both IPv4 and IPv6’.
Posted on Apr 6, 2018 10:24 PM
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09-13-2021
04:48 AM
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Product: Officejet 9015
Operating System: macOS 10.14 Mojave
Suddenly I am not able to scan from my Mac (Mojave 10.14.6) because of error message: Error communicating with scanner 9923~ with Mojave 10.14. I print from a network in a hotel, using System Preferences/Printer within Mac-OS. I’ve tried resetting printers under System Preferences but does not seem to work. I started trying to then delete all the HP Smart software to reinstall but could not do this through the Easy Start software as someone suggested. I deleted files under Finder/Go/Library/Printers, but it seems HP Smart App is still on the computer. I thought it might be a network issue related to IV6, but this attempt didn’t seem to work either. I did redownload HP Smart, but this didn’t seem to solve the problem. So as it is, I can no longer scan anything.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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English
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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Error communicating with scanner 9923~ with Mojave 10.14
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
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Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
09-13-2021
04:48 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
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Product: Officejet 9015
Operating System: macOS 10.14 Mojave
Suddenly I am not able to scan from my Mac (Mojave 10.14.6) because of error message: Error communicating with scanner 9923~ with Mojave 10.14. I print from a network in a hotel, using System Preferences/Printer within Mac-OS. I’ve tried resetting printers under System Preferences but does not seem to work. I started trying to then delete all the HP Smart software to reinstall but could not do this through the Easy Start software as someone suggested. I deleted files under Finder/Go/Library/Printers, but it seems HP Smart App is still on the computer. I thought it might be a network issue related to IV6, but this attempt didn’t seem to work either. I did redownload HP Smart, but this didn’t seem to solve the problem. So as it is, I can no longer scan anything.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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English
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