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22057 Views, 3 Replies
12-20-2017
08:00 AM
499- Request has been forbidden by antivirus
Has anyone ever ran across this error message? I did a quick web search and no results about Vault. The interesting thing is it only occurs on this users machine and regardless of user (admin or otherwise) and also regardless of file. I was able to pull down the files on my machine without issue and we have the same AV product and definitions. I am having the user reboot in hopes making the computer wake up stupid will remedy the issue.
It is apparent this is a an AV issue but if anyone has any hints how to work around it other than disabling the AV I would appreciate input.
Thanks,
Rob Towne
Sr. Engineer/CAD Manager | A.L.P.
Inventor/Vault Professional/AutoCAD
- antivirus
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3 REPLIES 3
12-20-2017
10:34 AM
As information our IT department placed the Vault Server Netbios names and FQDN’s on the AV Whitelist in the AV product and that fixed the issue.
Thanks,
Rob Towne
Sr. Engineer/CAD Manager | A.L.P.
Inventor/Vault Professional/AutoCAD
12-12-2018
02:03 AM
I faced the same issue with a user having Kaspersky Antivirus which was blocking ajax requests from tag named as bank.
Antivirus(mainly Kaspersky) looks for specific words like BANK, etc in your web pages and block ajax calls or other server requests related to those keywords to protect your data. It does same with jquery files and does not allow them to run citing security issues.
Possible solutions — either remove those keywords like bank from the webpage or if it happens with a specific user/users then a browser console error is generated. It can be allowed by clicking on the browser’s console error on user end and enabling it from there.
03-18-2020
02:49 AM
I have a problem with my Avast antivirus. I use brave browser. but avast shield doesn’t turn on with it. from last few days, I have to use the browser without any security. Every time when I wanted to turn it on avast web shield won’t turn on. Don’t know whether it is the problem of the antivirus software or not. Give a solution to this problem.
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Анти-баннер отключен, как и было сказано выше.
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у меня вот так отображается
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В сайдбаре должна быть реклама которая крутится через Adfox. Она не показывается у вас тоже. Посмотрите, в файрбаг, какие ошибки есть.
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это что ли?
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Да, а что показыапнт у вас файрбаг?
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Я не знаю, что такое файрбаг и где смотреть, что он показывает
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При нахождении на данной странице, нажмите f12 (в хроме) вкладка console. Покажите срин, есть ли ошибки?
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какие-то ошибки есть
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I’ve a one page checkout. When I click on ‘continue’ button after select the shipping method it redirects to dashboard page.
I’ve noticed that it print a ‘499 request forbidden by antivirus’ in the console, and I’ve noticed that this issue happens only in computers that have Kaspersky intalled.
I can’t give up all customers with Kaspersky installed. What to do?
Thanks Guys.
asked Feb 16, 2015 at 17:59
If someone visits any site with their firewall/AV settings set too high then Javascript won’t work. Do these same customers have a problem on larger sites like Walmart.com or Target.com? If so then it’s going to be up to them to lower their javascript scan settings if they want to be online.
answered Feb 16, 2015 at 18:02
seanbreedenseanbreeden
2,82417 silver badges23 bronze badges
Add your Magento site and all related domains (including files hosted elsewhere but included in your template) to the KAV trusted sites list.
See this link for help: http://support.kaspersky.com/5418 (Mostly applies to PURE and similar single-license versions of KAV. If you have Endpoint Security, you need to build a rule into your policy at the Administration Server level. I could walk you through this if you need help.)
Edit: It occurs to me just now that you may not be talking about users you can control, but random customers around the web. If that’s the case, you need to contact Kaspersky about why your site is on their blacklist and how to get it removed. I typically start here: http://support.kaspersky.com/virlab/helpdesk.html
answered Feb 16, 2015 at 18:03
ddavidnddavidn
4345 silver badges16 bronze badges
I’ve a one page checkout. When I click on ‘continue’ button after select the shipping method it redirects to dashboard page.
I’ve noticed that it print a ‘499 request forbidden by antivirus’ in the console, and I’ve noticed that this issue happens only in computers that have Kaspersky intalled.
I can’t give up all customers with Kaspersky installed. What to do?
Thanks Guys.
asked Feb 16, 2015 at 17:59
If someone visits any site with their firewall/AV settings set too high then Javascript won’t work. Do these same customers have a problem on larger sites like Walmart.com or Target.com? If so then it’s going to be up to them to lower their javascript scan settings if they want to be online.
answered Feb 16, 2015 at 18:02
seanbreedenseanbreeden
2,82417 silver badges23 bronze badges
Add your Magento site and all related domains (including files hosted elsewhere but included in your template) to the KAV trusted sites list.
See this link for help: http://support.kaspersky.com/5418 (Mostly applies to PURE and similar single-license versions of KAV. If you have Endpoint Security, you need to build a rule into your policy at the Administration Server level. I could walk you through this if you need help.)
Edit: It occurs to me just now that you may not be talking about users you can control, but random customers around the web. If that’s the case, you need to contact Kaspersky about why your site is on their blacklist and how to get it removed. I typically start here: http://support.kaspersky.com/virlab/helpdesk.html
answered Feb 16, 2015 at 18:03
ddavidnddavidn
4345 silver badges16 bronze badges
In my case, I was impatient and ended up misinterpreting the log.
In fact, the real problem was the communication between nginx and uwsgi, and not between the browser and nginx. If I had loaded the site in my browser and had waited long enough I would have gotten a «504 — Bad Gateway». But it took so long, that I kept trying stuff, and then refresh in the browser. So I never waited long enough to see the 504 error. When refreshing in the browser, that is when the previous request is closed, and Nginx writes that in the log as 499.
Elaboration
Here I will assume that the reader knows as little as I did when I started playing around.
My setup was a reverse proxy, the nginx server, and an application server, the uWSGI server behind it. All requests from the client would go to the nginx server, then forwarded to the uWSGI server, and then response was sent the same way back. I think this is how everyone uses nginx/uwsgi and are supposed to use it.
My nginx worked as it should, but something was wrong with the uwsgi server. There are two ways (maybe more) in which the uwsgi server can fail to respond to the nginx server.
1) uWSGI says, «I’m processing, just wait and you will soon get a response». nginx has a certain period of time, that it is willing to wait, fx 20 seconds. After that, it will respond to the client, with a 504 error.
2) uWSGI is dead, or uWSGi dies while nginx is waiting for it. nginx sees that right away and in that case, it returns a 499 error.
I was testing my setup by making requests in the client (browser). In the browser nothing happened, it just kept hanging. After maybe 10 seconds (less than the timeout) I concluded that something was not right (which was true), and closed the uWSGI server from the command line. Then I would go to the uWSGI settings, try something new, and then restart the uWSGI server. The moment I closed the uWSGI server, the nginx server would return a 499 error.
So I kept debugging with the 499 erroe, which means googling for the 499 error. But if I had waited long enough, I would have gotten the 504 error. If I had gotten the 504 error, I would have been able to understand the problem better, and then be able to debug.
So the conclusion is, that the problem was with uWGSI, which kept hanging («Wait a little longer, just a little longer, then I will have an answer for you…»).
How I fixed that problem, I don’t remember. I guess it could be caused by a lot of things.
Один пользователь говорит, что я получаю сообщение об ошибке;
Failed to load resource: the server responded with a status of 499 (Request has been forbidden by antivirus) wentworth-miller-14015611293982427.jpg
После этого я также установил касперского и получил тот же код ошибки, в котором говорится, что этот сайт вреден для вашей системы, мой веб-сайт kimkimdir.tv.
Через несколько часов я обнаружил кое-что, может быть, важное, когда я захожу на свой веб-сайт с IP-адресом.
http://146.148.31.90:8080/
Проблем с антивирусом нет, что делать?
3 ответа
Попробуйте отключить функцию Анти-Баннер. кажется, антивирус блокирует некоторые определенные типы вызовов ajax.
4
Adeem
29 Июл 2015 в 16:52
Я столкнулся с той же проблемой, когда у пользователя был антивирус Касперского, который блокировал ajax-запросы от тега с именем bank. Антивирус (в основном Касперский) ищет определенные слова, такие как БАНК и т. д., на ваших веб-страницах и блокирует вызовы ajax или другие запросы сервера, связанные с этими ключевыми словами, для защиты ваших данных. Он делает то же самое с файлами jQuery и не позволяет им запускаться, ссылаясь на проблемы с безопасностью. Возможные решения: либо удалите такие ключевые слова, как банк, с веб-страницы, либо, если это происходит с определенным пользователем/пользователями, генерируется ошибка консоли браузера. Это можно разрешить, щелкнув ошибку консоли браузера на стороне пользователя и включив ее оттуда.
3
Eric Aya
12 Дек 2018 в 13:12
Kaspersky предлагает бесплатный онлайн-сервис для сканирования небольших файлов (я думаю, до 5 МБ). Используйте его и отсканируйте файл, который вы пытаетесь обслуживать, это даст вам больше информации.
Я очень сомневаюсь, что это имеет какое-либо отношение к node.js, поэтому я бы начал с проверки фактического файла с помощью этого антивируса.
-1
alandarev
11 Июн 2014 в 16:43