@joe183
Welcome to the HP support community.
Restart your computer if you haven’t done so already. There is always the remote possibility that the Code 19 error you’re seeing was caused by some kind of fluke or temporary problem. If so, a simple reboot might fix the Code 19.
Did you install a device or make a change in Device Manager just before you noticed the Code 19? If so, it’s very possible that the change you made caused the Code 19 error. Undo the change if possible, restart your PC, and then check again for the Code 19 error.
Depending on the changes you made, some solutions might include:
- Removing or reconfiguring the newly installed device
- Reversing the registry changes you made
- Rolling back the driver to the version prior to your update
Delete the UpperFilters and LowerFilters registry values. A common cause of Code 19 errors is the corruption of two registry values in the DVD/CD-ROM Drive Class registry key.
Reinstall the drivers for the device. Uninstalling and then reinstalling the drivers for the device that’s experiencing the Code 19 error is a likely solution to this problem.
Update the drivers for the device. Installing the latest manufacturer supplied drivers for a device with the Code 19 error could fix the problem. If updating the drivers solves the Code 19 error, it probably means that there was some kind of issue with the drivers that Windows was storing that you reinstalled in the previous step.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
@joe183
Welcome to the HP support community.
Restart your computer if you haven’t done so already. There is always the remote possibility that the Code 19 error you’re seeing was caused by some kind of fluke or temporary problem. If so, a simple reboot might fix the Code 19.
Did you install a device or make a change in Device Manager just before you noticed the Code 19? If so, it’s very possible that the change you made caused the Code 19 error. Undo the change if possible, restart your PC, and then check again for the Code 19 error.
Depending on the changes you made, some solutions might include:
- Removing or reconfiguring the newly installed device
- Reversing the registry changes you made
- Rolling back the driver to the version prior to your update
Delete the UpperFilters and LowerFilters registry values. A common cause of Code 19 errors is the corruption of two registry values in the DVD/CD-ROM Drive Class registry key.
Reinstall the drivers for the device. Uninstalling and then reinstalling the drivers for the device that’s experiencing the Code 19 error is a likely solution to this problem.
Update the drivers for the device. Installing the latest manufacturer supplied drivers for a device with the Code 19 error could fix the problem. If updating the drivers solves the Code 19 error, it probably means that there was some kind of issue with the drivers that Windows was storing that you reinstalled in the previous step.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
@RYAN-R Click here to perform a hard reset on your device
If the issue persists, after the above steps, try the below:
-
Turn off the notebook.
-
Plug the notebook into a power source using the power adapter.
-
With the notebook off, press and hold the Windows logo key
and the B key at the same time.NOTE:
On some notebook models, it might be necessary to press and hold the Windows logo key
and the V key. -
While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key
and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.
-
If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.
-
If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.
-
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community ![]()
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don’t get back to us, first!
That said, If the information I’ve provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us, and others see that we’ve got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
-
#1
Can someone please help me?
Thanks,
Kevin
Here’s a link to the screen shot: https://www.dropbox.com/s/zio7ltnhmz77fb9/2019-12-18_11-56-45.jpg?dl=0
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- Apr 15, 2014
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- 11,164
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- 1,304
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- 54,340
- 1,374
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#2
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#3
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- Apr 15, 2014
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- 11,164
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- 1,304
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- 54,340
- 1,374
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#4
What exactly are the symptoms of your issue, other than the warning in device manager?
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INTEL(R) PCIE CONTROLLER (X16) — 1901
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Inf |
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INTEL(R) PCIE CONTROLLER (X16) — 1901 10.1.7.3
|
Windows 10 x64 Windows 8.1 x64 |
PCIVEN_8086&DEV_1901 |
SkylakeSystem.inf |
Скачать |
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INTEL(R) PCIE CONTROLLER (X16) — 1901 10.1.7.3
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Windows 10 x64 Windows 8.1 x64 |
PCIVEN_8086&DEV_1901 |
SkylakeSystem.inf |
Скачать |
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INTEL(R) PCIE CONTROLLER (X16) — 1901 10.1.7.3
|
Windows 10 x86 Windows 8.1 x86 |
PCIVEN_8086&DEV_1901 |
SkylakeSystem.inf |
Скачать |
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INTEL(R) PCIE CONTROLLER (X16) — 1901 10.1.7.3
|
Windows 10 x86 Windows 8.1 x86 |
PCIVEN_8086&DEV_1901 |
SkylakeSystem.inf |
Скачать |
|
INTEL(R) PCIE CONTROLLER (X16) — 1901 10.1.7.3
|
Windows 10 x64 Windows 10 x86 Windows 8.1 x64 Windows 8.1 x86 |
PCIVEN_8086&DEV_1901 |
SkylakeSystem.inf |
Скачать |
|
INTEL(R) PCIE CONTROLLER (X16) — 1901 10.1.7.2
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Windows 10 x64 Windows 10 x86 Windows 8.1 x64 Windows 8.1 x86 Windows 8 x64 Windows 8 x86 Windows 7 x64 Windows 7 x86 |
PCIVEN_8086&DEV_1901 |
SkylakeSystem.inf |
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