Hp t830 ошибка 0

В данной статье мы поговорим об общем положении ошибок. Все системные ошибки можно посмотреть в сервисном мануале вашего плоттера. Опытные мастера без проблем определяют причину возникновения той или иной ошибки и устраняют их в большинстве случаев на территории заказчика. Большинство ошибок плоттера не имеют прямую связь с кодом ошибки и не могут быть исправлены описанными действиями, но тем не менее существуют и не критические ошибки, которые устраняются действиями рядового пользователя. В таких случаях компания HP рекомендует вызывать квалифицированных инженеров.

При некоторых ошибках можно продолжать работу, нажав кнопку Enter на передней панели; при других ошибках продолжать работу нельзя — попробуйте выключить и включить принтер, если ошибка не исчезла, то требуется квалифицированное вмешательство.

Код ошибки состоит из четырех цифр; в таблице 1 приведены расшифровки первых двух цифр, в таблице 2 — последних двух. Чтоб открыть таблицу нажмите на кнопку Показать/Скрыть

Таблица 1: первые две цифры кода ошибки 

Таблица 2: последние две цифры кода ошибки

Утилита просмотра лог-файла ошибок

Подробное описание кодов ошибок плоттеров HP

The problem in this post has been solved prior to posting. I am simply sharing this problem and what fixed it. There is a locked post with the same issue here , but no resolution.

I recently installed a Designjet t830 on a customer’s network. After unsuccessfully attempting to setup a «scan to network» folder (see how here) I assumed something on the network was blocking the plotter. During the troubleshooting process with the cusomter’s IT, I discovered several things: 

First, if I attempted to use the computer name in the file path, the setup failed immediately. If I used the computer’s ip address it took 5-10 minutes to fail. (this is not normal) 

Second, scan to email worked fine. Scan to thumbdrive worked fine. However, scan to computer would only scan small drawings. If I attempted to scan arch size drawings the scan would fail. Scan to network would not work at all.

Third, when removing the printer from the customer’s network and directly connecting my laptop to the device via ethernet, I had the same symptoms. (This told me the problem was with printer and not the network)

The following steps were then taken: 

The firmware was upgraded. (did not solve) The printer was reset to factory. (did not solve) The plotter was swapped out with another t830. (the new plotter scanned fine) 

After multiple calls, several days and hours on the phone with HP,  and multiple attempts by them to remotely setup scanning, they finally sent someone out (printer was new, under warranty) to replace the mainboard. Afterwards, I was able to setup scanning and send a test drawing. 

Solution: Replace MAIN PCA SV / Part number from service manual: F9A30-67001

In my research, I only found one mention of this issue which was in the aforementioned post. I hope this saves a little time for anyone else experiencing this issue.

The problem in this post has been solved prior to posting. I am simply sharing this problem and what fixed it. There is a locked post with the same issue here , but no resolution.

I recently installed a Designjet t830 on a customer’s network. After unsuccessfully attempting to setup a «scan to network» folder (see how here) I assumed something on the network was blocking the plotter. During the troubleshooting process with the cusomter’s IT, I discovered several things: 

First, if I attempted to use the computer name in the file path, the setup failed immediately. If I used the computer’s ip address it took 5-10 minutes to fail. (this is not normal) 

Second, scan to email worked fine. Scan to thumbdrive worked fine. However, scan to computer would only scan small drawings. If I attempted to scan arch size drawings the scan would fail. Scan to network would not work at all.

Third, when removing the printer from the customer’s network and directly connecting my laptop to the device via ethernet, I had the same symptoms. (This told me the problem was with printer and not the network)

The following steps were then taken: 

The firmware was upgraded. (did not solve) The printer was reset to factory. (did not solve) The plotter was swapped out with another t830. (the new plotter scanned fine) 

After multiple calls, several days and hours on the phone with HP,  and multiple attempts by them to remotely setup scanning, they finally sent someone out (printer was new, under warranty) to replace the mainboard. Afterwards, I was able to setup scanning and send a test drawing. 

Solution: Replace MAIN PCA SV / Part number from service manual: F9A30-67001

In my research, I only found one mention of this issue which was in the aforementioned post. I hope this saves a little time for anyone else experiencing this issue.