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Solray
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The document feeder stopped working. It clicks when trying to feed and comes up with the error Document Feeder Mispick, reload. I cleaned the feed rollers as per the HP video, no change. Is this something I can easily fix myself (I can open screws and lubricate parts if necessary)? Any suggestions?
Thanks.
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Solray
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RnRmusicman,
Thank you for your response. I understand from the experience of others that this is an inherent design flaw. I have tried the solutions you mentioned, they did not work. I would like to try to fix the problem myself to avoid the expense and time of sending it back to HP. The machine is used frequently as a printer and incoming fax, we cannot send it away for a period of time.
Can you provide instructions on how to open the document feeder, and fix the problem. The unit is past warranty and has not seen excessive use.
Thanks.
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09-15-2014
01:53 PM
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Hi Solray,
The disassembly instructions are not available, and all that is left is for you to do, is to contact phone support. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Regards.
RnRMusicMan
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03-12-2015
12:39 PM
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I have the same problem and it is frusttrating. HP products are horrible!! Dont even bother calling technical support as you will just talk to someone in India whom you cant understand and will just end up telling you to send in the product or pay to have someone come out and look at the machine. I am going to replace my HP 1536dnf with a competitors product. Goodbye HP….
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03-13-2015
06:18 AM
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum’s private message capability works, this post has instructions.
RnRMusicMan
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05-29-2015
08:26 AM
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I have exactly the same problem and the product is out of warranty. I have to drive over to the HP repair centre at Hong Kong for repair and as it’s a common problem, can you help me to resolve this issue?
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Solray
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Your response did not solve my document feeder problem on the 1536dnf MFP. Comments from other users indicate that the design of the 1536 is faulty, the document feeder problem is common and recurring. Servicing it may not solve the problem in the long term. I am not prepared to replace the entire printer because of the document feeder problem. Faxing is also an issue with this product now. I am not sure if newer models of HP multifunction printers have better reliability.
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06-02-2015
09:51 AM
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum’s private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Solray
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The document feeder stopped working. It clicks when trying to feed and comes up with the error Document Feeder Mispick, reload. I cleaned the feed rollers as per the HP video, no change. Is this something I can easily fix myself (I can open screws and lubricate parts if necessary)? Any suggestions?
Thanks.
24 REPLIES 24
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Solray
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RnRmusicman,
Thank you for your response. I understand from the experience of others that this is an inherent design flaw. I have tried the solutions you mentioned, they did not work. I would like to try to fix the problem myself to avoid the expense and time of sending it back to HP. The machine is used frequently as a printer and incoming fax, we cannot send it away for a period of time.
Can you provide instructions on how to open the document feeder, and fix the problem. The unit is past warranty and has not seen excessive use.
Thanks.
Was this reply helpful?
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09-15-2014
01:53 PM
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Hi Solray,
The disassembly instructions are not available, and all that is left is for you to do, is to contact phone support. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Regards.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up» to say “Thanks” for helping!
Was this reply helpful?
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03-12-2015
12:39 PM
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I have the same problem and it is frusttrating. HP products are horrible!! Dont even bother calling technical support as you will just talk to someone in India whom you cant understand and will just end up telling you to send in the product or pay to have someone come out and look at the machine. I am going to replace my HP 1536dnf with a competitors product. Goodbye HP….
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03-13-2015
06:18 AM
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum’s private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up» to say “Thanks” for helping!
Was this reply helpful?
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05-29-2015
08:26 AM
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I have exactly the same problem and the product is out of warranty. I have to drive over to the HP repair centre at Hong Kong for repair and as it’s a common problem, can you help me to resolve this issue?
Was this reply helpful?
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Solray
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Your response did not solve my document feeder problem on the 1536dnf MFP. Comments from other users indicate that the design of the 1536 is faulty, the document feeder problem is common and recurring. Servicing it may not solve the problem in the long term. I am not prepared to replace the entire printer because of the document feeder problem. Faxing is also an issue with this product now. I am not sure if newer models of HP multifunction printers have better reliability.
Was this reply helpful?
Yes
No
06-02-2015
09:51 AM
HP Recommended
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum’s private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up» to say “Thanks” for helping!
Was this reply helpful?
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Проблема
При сканировании, копировании или работе с факсом с использованием автоматического устройства подачи документов (АПД) МФП не захватывает страницы. На панели управления отображается одно из следующих сообщений об ошибке: «Возникают проблемы с подачей бумаги в Устройство подачи документов. Выньте и повторно загрузите бумагу, затем нажмите на кнопку [OK] для продолжения«. Проблема может также заключаться в том, что АПД может захватывать несколько страниц одновременно, вместо одной.
Для устранения этой неполадки примените следующие решения в указанной последовательности. Если одно из решений позволит устранить проблему, прекратите выполнение устранения неисправностей.
Видеоролик с демонстрацией решения проблемы, при которой АПД не захватывает или не подает бумагу.
В следующем видеоролике демонстрируются действия по устранению проблемы, при которой МФП не захватывает или не подает бумагу из устройства автоматической подачи документов (АПД).
Примечание.
В этом видеоролике демонстрируется модель HP LaserJet M1212, однако эти действия применимы и к вашему принтеру.
Решение первое. Проверьте, правильно ли загружена бумага в АПД
Причиной проблем подачи может быть также загрузка в лоток пыльной, надорванной, сморщенной или деформированной бумаги. Кроме того, проблема подачи может возникать из-за качества используемой бумаги. Используйте бумагу только хорошего качества, соответствующую необходимым требованиям. Выполните следующие действия для проверки состояния бумаги.
-
Удалите все исходные документы из автоматического устройства подачи документов (АПД).
-
Проверьте состояние бумаги и замените скрученные, замятые, перегнутые, надорванные или деформированные листы бумаги.
-
Убедитесь в том, что тип бумаги, установленной в лотке, поддерживается АПД.
-
Убедитесь в том, что вся бумага имеет одинаковый размер и тип. Не загружайте в АПД бумагу разных типов. Устройство может обрабатывать бумагу только одного типа за один раз.
-
Поместите документ в лоток устройства подачи документов стороной для печати вверх. Аккуратно задвиньте документ в МФП до упора.
Примечание.
Не загружайте в АПД более 35 листов. Загрузка большего объема бумаги может стать причиной проблем с захватом листов.
-
Придвиньте направляющие к краям стопки бумаги.
-
Нажмите кнопку OK для продолжения текущего задания.
-
Если эти действия привели к устранению неполадки, дальнейшие действия не требуются.
-
Если проблема остается, перейдите к следующему решению.
Решение второе. Очистите ролики и разделительную панель устройства АПД
Частицы пыли или волокна бумаги на роликах или разделительной панели внутри устройства АПД могут стать причиной проблем подачи бумаги. Для очистки роликов и разделительной панели АПД выполните следующие действия.
-
Вам потребуются следующие материалы:
-
чистая ткань без ворса или любой мягкий материал, который не будет распадаться на части или оставлять волокна;
-
дистиллированная, отфильтрованная или бутылочная вода (в водопроводной воде могут содержаться частицы, способные повредить устройство).
-
-
Извлеките бумагу из АПД.
-
Выключите принтер, нажав кнопку питания.
-
Отсоедините кабель питания из разъема на задней панели принтера.
-
Поднимите крышку устройства АПД, под которой находятся ролики и разделительная панель.
-
Ролики устройства автоматической подачи документов
-
Разделительная панель
Рис. : Очистите ролики и разделительную панель устройства АПД
-
-
Слегка смочите мягкую безворсовую ткань дистиллированной или фильтрованной водой и отожмите ее.
-
Протрите ролики и разделительную панель влажной тканью, чтобы удалить с них загрязнения.
-
Оставьте АПД открытым на две минуты, чтобы дать роликам и разделительной панели высохнуть.
-
Закройте крышку устройства ADF.
-
Поместите документ в лоток устройства подачи документов стороной для печати вверх. Аккуратно задвиньте документ в МФП до упора.
Примечание.
Не загружайте в АПД более 35 листов. Загрузка большего объема бумаги может стать причиной проблем с захватом листов.
-
Придвиньте направляющие к краям стопки бумаги.
-
Подсоедините кабель питания к разъему на задней панели принтера.
-
Нажмите кнопку питания для включения принтера.
-
Проверьте работоспособность АПД. Нажмите кнопку запуска копирования (
), чтобы сделать копию.
-
Если эти действия привели к устранению неполадки, дальнейшие действия не требуются.
-
Если проблема остается, перейдите к следующему решению.
Решение третье. Сервисное обслуживание принтера
Выполните сервисное обслуживание или замените устройство HP, если все предыдущие действия были выполнены.
Оплата за ремонт может взиматься для устройств с истекшим сроком гарантии.
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06-02-2020
04:01 PM
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Product: MFP HP LaserJet Professional M1130/M1210 MFP Series
Operating System: macOS 10.15 Catalina
Frustrated with the HP support. Error message Doc Feeder mispick
3 REPLIES 3
06-06-2020
11:55 AM
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I am not using the automatic feed. I am laying the doc on the flat bed of the scanner
06-06-2020
12:05 PM
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I am using Catalina 10.15 which is the current update
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06-02-2020
04:01 PM
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Product: MFP HP LaserJet Professional M1130/M1210 MFP Series
Operating System: macOS 10.15 Catalina
Frustrated with the HP support. Error message Doc Feeder mispick
3 REPLIES 3
06-06-2020
11:55 AM
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I am not using the automatic feed. I am laying the doc on the flat bed of the scanner
06-06-2020
12:05 PM
HP Recommended
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I am using Catalina 10.15 which is the current update
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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English
Open Menu
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.