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01-30-2010
#1
Junior Member
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Xerox 7228 error 004-345
hello together
on by xerox 7228 s found an error (system)(004-345)
does anyone know the errors?thank
-
01-30-2010
#2
This Parts & Service manual can now be purchased for $11.77 and downloaded immediately after payment from The Internet’s largest collection of manuals
Paul@justmanuals.com
-
01-31-2010
#3
Communication default between MCU and HVPS , 5 V is missing.
Cyan drum cartridge fault. Replace cyan drum.or try this:
There is +5 VDC from P/J574-5 to P/J574-4 on the HVPS Control PWB ?
Disconnect P/J574
There is +5 VDC from J574-5 to J574-4.
There is +5 VDC from P/J406-B5 on the MCU PWB to GNDCheck for open circuit or loose connections in the 5VDC supply wires between P/J406, pins B5 and B6; and P/J574, pins 5 and 4.
Check the wire from J406-B5 to J574-5 for a short circuit to GND. If the wire is OK, replace the HVPS Control PWB
Switch off the power. Check these wires for an open or short circuit to GND:
- <LI id=svc.imper.0000647840>HVPS Control PWB P/J574-9 to MCU PWB P/J406-B1.
<LI id=svc.imper.0000647844>HVPS Control PWB P/J574-8 to MCU PWB P/J406-B2.
<LI id=svc.imper.0000647848>HVPS Control PWB P/J574-7 to MCU PWB P/J406-B3 - HVPS Control PWB P/J574-6 to MCU PWB P/J406-B4.
If the problem continues, replace the MCU PWB ( PL 13.1). If this does not resolve the problem, replace the HVPS Control PWB ( PL 9.1).
- <LI id=svc.imper.0000647840>HVPS Control PWB P/J574-9 to MCU PWB P/J406-B1.
-
02-02-2010
#4
Senior Tech
100+ Posts
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Replace cyan drum & tell me if OK
-
02-02-2010
#5
Junior Member
- Rep Power
- 0
Hello together,
Is working since i replace the drum.
THANKS for you help
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Решение проблем
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-36
003-973
Слишком большой размер изображения,
когда уменьшается или увеличивается
сканируемый оригинал, не соответствующий
ориентации бумаги.
Выполните одно из следующих действий.
•
Уменьшите значение настройки
Уменьшить/Увеличить.
•
Измените ориентацию бумаги или
оригинала.
004-345
Произошла ошибка.
Выключите аппарат и снова включите
его после того, как погаснет дисплей.
Если снова появится данное сообщение,
обратитесь в центр технической
поддержки Xerox.
005-122
005-123
005-125
005-131
005-132
005-134
005-135
005-136
005-139
005-145
005-147
005-196
005-197
005-198
005-199
В податчике оригиналов застряла бумага.
Извлеките застрявший оригинал.
См. раздел
005-210
005-275
005-280
Ошибка податчика оригиналов.
Выключите аппарат и снова включите
его после того, как погаснет дисплей.
Если снова появится данное сообщение,
обратитесь в центр технической
поддержки Xerox.
005-305
Открыта левая крышка податчика
оригиналов.
Закройте левую крышку податчика
оригиналов.
005-500
Ошибка податчика оригиналов.
Выключите аппарат и снова включите
его после того, как погаснет дисплей.
005-907
005-908
005-913
В податчике оригиналов застряла бумага.
Извлеките застрявший оригинал.
См. раздел
005-940
Ошибка податчика оригиналов.
Нажмите кнопку Стоп на панели
управления и снова вложите оригинал
в податчик.
Код
ошибки
Причина
Устранение
Во время работы с аппаратом могут возникать проблемы, связанные с неисправностями «железа» или ПО. И если расходные материалы можно просто заменить, то с «мозгами» нужно разбираться. Поэтому, для экономии времени и удобства, ниже представлены возможные коды ошибок (FAULT ERROR CODE), которые показывают Xerox DocuColor DC 240/250/242/252/260 и WorkCentre WC 7655/7665/7675/7755/7765/7775 при неисправности, и их значение:
002-770 ERROR — RAP Insufficient HDD capacity while processing the job template within a job.
003-318 ERROR — RAP IIT software failure.
003-319 ERROR — RAP IIT Video Driver Detection Fail.
003-320 ERROR — RAP IIT-ESS Communication Fail 1.
003-321 ERROR — RAP IIT-ESS Communication Fail 2.
003-322 ERROR — RAP IIT-ESS Communication Fail 3.
003-323 ERROR — RAP IIT-ESS Communication Fail 4.
003-324 ERROR — RAP IIT-ESS Communication Fail 5.
003-325 ERROR — RAP IIT-ESS Communication Fail 6.
003-326 ERROR — RAP IIT-ESS Communication Fail 7.
003-327 ERROR — RAP IIT-ESS Communication Fail 8.
003-328 ERROR — RAP IIT-ESS Communication Fail 9.
003-329 ERROR — RAP IIT-ESS Communication Fail 10.
003-330 ERROR — RAP IIT-ESS Communication Fail 11.
003-331 ERROR — RAP IIT-ESS Communication Fail 12.
003-332 ERROR — RAP IIT-ESS Communication Fail 13.
003-333 ERROR — RAP IIT-ESS Communication Fail 14.
003-334 ERROR — RAP IIT-ESS Communication Fail 15.
003-335 ERROR — RAP IIT-ESS Communication Fail 16.
003-336 ERROR — RAP IIT-ESS Communication Fail 17.
003-337 ERROR — RAP IIT-ESS Communication Fail 18.
003-338 ERROR — RAP IIT-ESS Communication Fail 19.
003-339 ERROR — RAP IIT-ESS Communication Fail 20.
003-340 ERROR — RAP IIT-ESS Communication Fail 21.
003-341 ERROR — RAP IIT-ESS Communication Fail 22.
003-342 ERROR — RAP IIT-ESS Communication Fail 23.
003-343 ERROR — RAP IIT-ESS Communication Fail 24.
003-344 ERROR — RAP Power on hotline failure.
003-345 ERROR — RAP X PIO Unmatch Fail 1.
003-346 ERROR — RAP X PIO Unmatch Fail 2.
003-750 ERROR — RAP Book Duplex-Insufficient Docs.
003-751 ERROR — RAP Under PANTHER Capacity (Scan).
003-752 ERROR — RAP This status code is displayed if 600dpi cannot be scanned (DADF).
003-753 ERROR — RAP This status code is displayed if over 300dpi cannot be scanned (DADF).
003-754 ERROR — RAP S2X Recoverable Error.
003-755 ERROR — RAP S2X Command Error.
003-757 ERROR — RAP This status code is displayed if over 400dpi cannot be scanned (DADF).
003-760 ERROR — RAP Scan Settings Error.
003-761 ERROR — RAP Incorrect Paper Tray Size.
003-763 ERROR — RAP Adjustment Chart Not Found.
003-764 ERROR — RAP Adjustment Chart Not Found.
003-780 ERROR — RAP Scan Image Compression Error.
003-795 ERROR — RAP AMS Limit Error.
003-940 ERROR — RAP DAM Memory is insufficient.
003-942 ERROR — RAP Document Size Error.
003-944 ERROR — RAP Image Repeat Count Fail.
003-946 ERROR — RAP Copy Vertical/Horizontal Difference (APS).
003-947 ERROR — RAP Replaced Original Count Error.
003-948 ERROR — RAP Replaced Original Mismatch.
003-952 ERROR — RAP Return Documents Color mismatch.
003-955 ERROR — RAP Documents Size Exchange Error.
003-956 ERROR — RAP Documents Size Unknown Error.
003-963 ERROR — RAP No APS Object Tray.
003-965 ERROR — RAP ATS/APS No Paper. There is no paper in the trays that can be selected with APS.
003-966 ERROR — RAP AATS/APS No Destination Error.
003-968 ERROR — RAP Punch Position Error.
003-969 ERROR — RAP Punch Size Error.
003-972 ERROR — RAP Maximum Stored Page Over Flow.
003-973 ERROR — RAP Every Direction Difference.
003-974 ERROR — RAP Next Original Specification.
003-977 ERROR — RAP Document Miss Match (Multi Scan).
003-978 ERROR — RAP Color Document Mismatch (Multi Scan).
003-980 ERROR — RAP Staple Position Error.
003-981 ERROR — RAP Staple Size Error.
003-982 ERROR — RAP IITsc HDD Access Error.
005-121 ERROR — RAP DADF Feed Sensor ON Jam.
005-122 ERROR — RAP DADF Simplex/Side 1 Pre Reg Sensor ON Jam.
005-123 ERROR — RAP DADF Simplex/Side 1 Reg Sensor ON Jam.
005-124 ERROR — RAP DADF Lead Reg Sensor ON Jam.
005-125 ERROR — RAP DADF Reg Sensor OFF Jam.
005-126 ERROR — RAP DADF Out Sensor ON Jam.
005-127 ERROR — RAP DADF Out Sensor OFF Jam.
005-128 ERROR — RAP DADF Exit Sensor 1 ON Jam (Simplex Mode).
005-129 ERROR — RAP DADF Exit Sensor 1 OFF Jam (Simplex Mode).
005-130 ERROR — RAP DADF Invert Sensor ON Jam (Duplex Mode).
005-131 ERROR — RAP DADF Invert Sensor On Jam (Inverting).
005-132 ERROR — RAP DADF Invert SNR on Jam 2.
005-133 ERROR — RAP DADF Invert Sensor OFF Jam.
005-134 ERROR — RAP DADF Invert SNR off Jam (Inv).
005-135 ERROR — RAP DADF Pre Reg Sensor ON Jam (Invert).
005-136 ERROR — ERROR — RAP DADF Reg Sensor ON Jam (Invert).
005-137 ERROR — RAP DADF Exit Sensor 2 ON Jam.
005-138 ERROR — RAP DADF Exit Sensor 1 ON Jam.
005-139 ERROR — RAP DADF Invert SNR off Jam.
005-141 ERROR — RAP DADF Feed Sensor OFF Jam.
005-142 ERROR — RAP DADF Exit Sensor 1 OFF Jam (Duplex Mode).
005-143 ERROR — RAP DADF Exit Sensor 2 OFF Jam.
005-144 ERROR — RAP DADF Too First Pre Reg Sensor ON Jam.
005-145 ERROR — RAP DADF Reg Sensor Off Jam (Invert).
005-146 ERROR — RAP DADF Pre Reg Sensor Off Jam.
005-147 ERROR — RAP DADF Pre Reg Sensor Off Jam (Invert).
005-150 ERROR — RAP DADF Feed Sensor OFF Jam (Perforated Original Mode).
005-151 ERROR — RAP DADF Pre Reg Sensor OFF Jam (Perforated Original Mode).
005-152 ERROR — RAP DADF Reg Sensor OFF Jam (Perforated Original Mode).
005-153 ERROR — RAP DADF Reg Sensor OFF Jam (Perforated Original Mode).
005-154 ERROR — RAP DADF Out Sensor OFF Jam (Perforated Original Mode).
005-155 ERROR — RAP DADF Exit Sensor 1 OFF Jam (Perforated Original Mode) (Simplex).
005-156 ERROR — RAP DADF Exit Sensor 1 OFF Jam (Perforated Original Mode) (Duplex).
005-157 ERROR — RAP DADF Invert Sensor OFF Jam (Perforated Original Mode).
005-158 ERROR — RAP DADF Exit Sensor 2 OFF Jam (Perforated Original Mode).
005-160 ERROR — RAP DADF Tray Lift Up Fail (Document Set) (Within Job).
005-190 ERROR — RAP DADF Feed Motor Logic Jam.
005-194 ERROR — RAP Size Mismatch Jam on Slow Scan Mix Size.
005-195 ERROR — RAP Size Mismatch Jam on No Mix Size.
005-196 ERROR — RAP Size Mismatch Jam on No Mix Size.
005-197 ERROR — RAP Prohibit Combine Size Jam.
005-198 ERROR — RAP Too Short Size Jam.
005-199 ERROR — RAP Too Long Size Jam.
005-275 ERROR — RAP DADF RAM Fail.
005-280 ERROR — RAP DADF EEPROM Fail.
005-282 ERROR — RAP DADF Tray Lift Up Fail (No Document).
005-283 ERROR — RAP DADF Stack Height Sensor Logic Fail.
005-284 ERROR — RAP DADF APS Sensor Logic Fail.
005-285 ERROR — RAP DADF Nudger Lift Up Fail.
005-286 ERROR — RAP DADF Feed Out Sensor Fail.
005-303 ERROR — RAP DADF Tray Interlock is open.
005-304 ERROR — RAP Platen Interlock Open.
005-305 ERROR — RAP DADF Feeder Cover Interlock Open (Run).
005-306 ERROR — RAP DADF Tray Interlock Open (Run).
005-308 ERROR — RAP The DADF L/H Cover Interlock is open.
005-309 ERROR — RAP DADF L/H Cover Interlock Open (Run).
005-906 ERROR — RAP DADF Feed Sensor Static Jam.
005-907 ERROR — RAP DADF Pre Reg Sensor Static Jam.
005-908 ERROR — RAP DADF Reg Sensor Static Jam.
005-909 ERROR — RAP DADF Lead Reg Sensor Static Jam..
005-910 ERROR — RAP DADF Out Sensor Static Jam.
005-911 ERROR — RAP DADF Exit Sensor 1 Static Jam.
005-912 ERROR — RAP DADF Exit Sensor 2 Static Jam.
005-913 ERROR — RAP DADF Invert Sensor Static Jam.
005-914 ERROR — RAP DADF No. 1/2/3 APS Sensor Static Jam.
005-915 ERROR — RAP DADF No. 1 APS Sensor Static Jam.
005-916 ERROR — RAP DADF No. 2 APS Sensor Static Jam.
005-917 ERROR — RAP DADF No. 3 APS Sensor Static Jam.
005-918 ERROR — RAP DADF Invert Sensor 2 Static Jam.
005-919 ERROR — RAP DADF Tray Lift Up Fail (Document Set).
005-940 ERROR — RAP DADF No Original Fail.
005-941 ERROR — RAP DADF Not Enough Document.
005-942 ERROR — RAP DADF Tray Stack Over Fail.
010-311 ERROR — RAP Fuser Heat Roll STS-1 Disconnection Fail. It was detected that fuser heat roll STS-1 disconnected.
010-319 ERROR — RAP Fuser NC Sensor Differential Amp Fail.
010-320 ERROR — RAP Heat Roll Over Heat Fail.
010-321 ERROR — RAP Fuser Nip Fail.
010-322 ERROR — RAP Fuser NC Center Sensor Disconnection Fail. (Fuser Temperature Sensor Fail).
010-323 ERROR — RAP Fuser Rear Sensor Disconnection Fail. (Fuser Temperature Sensor Fail).
010-324 ERROR — RAP Fuser NVM Fail.
010-326 ERROR — RAP Wait Heat Roll Fuser On Time Fail.
010-327 ERROR — RAP Standby Heat Roll Fuser On Time Fail.
010-330 ERROR — RAP Fuser Motor Fail.
010-420 ERROR — RAP Fuser Assembly Life Near End.
010-421 ERROR — RAP Fuser Assembly Life End.
012-112 ERROR — RAP Finisher Interface Entrance Sensor ON.
012-113 ERROR — RAP Booklet In Sensor ON Jam.
012-114 ERROR — RAP Booklet In Sensor OFF Jam.
012-115 ERROR — RAP Booklet Folder Roll Exit Sensor ON Jam.
012-125 ERROR — RAP Gate Sensor ON JAM: Finisher.
012-132 ERROR — RAP Finisher Transport Entrance Sensor ON Jam (Long).
012-142 ERROR — RAP Buffer Path Sensor ON Jam A.
012-151 ERROR — RAP Compile Exit Sensor OFF Jam.
012-152 ERROR — RAP Compile Exit Sensor ON Jam A.
012-161 ERROR — RAP Set Eject Jam.
012-162 ERROR — RAP Finisher Interface EXIT. Sensor ON Jam.
012-171 ERROR — RAP Top Tray Exit Sensor ON Jam A.
012-172 ERROR — RAP Top Tray Exit Sensor OFF Jam A.
012-180 ERROR — RAP Booklet Folder Roll Exit Sensor OFF Jam.
012-211 ERROR — RAP Stacker Tray Fail.
012-212 ERROR — RAP Stacker Tray Upper Limit Fail.
012-213 ERROR — RAP Stacker Tray Lower Limit Fail.
012-221 ERROR — RAP Tamper Home Sensor ON Fail.
012-223 ERROR — RAP Tamper Home Sensor OFF Fail.
012-224 ERROR — RAP Rear Tamper Home Sensor OFF Fail.
012-225 ERROR — RAP Booklet Tamper F Home Sensor ON Fail.
012-226 ERROR — RAP Booklet Tamper F Home Sensor OFF Fail.
012-227 ERROR — RAP Booklet End Guide Home Sensor OFF Fail.
012-228 ERROR — RAP Booklet End Guide Home Sensor ON Fail.
012-229 ERROR — RAP Booklet Tamper R Home Sensor ON Fail.
012-230 ERROR — RAP Booklet Tamper R Home Sensor OFF Fail.
012-243 ERROR — RAP Booklet Knife Home Sensor ON Fail.
012-246 ERROR — RAP Booklet Stapler Fail.
012-247 ERROR — RAP Side Regi Sensor OFF Fail.
012-260 ERROR — RAP Eject Clamp Up Sensor ON Fail.
012-261 ERROR — RAP Booklet Knife Folding SNR Fail.
012-263 ERROR — RAP Finisher Rear Tamper Home Sensor ON.
012-264 ERROR — RAP Booklet Drawer Broken Fail.
012-265 ERROR — RAP Booklet Knife Home Sensor OFF Fail.
012-266 ERROR — RAP Booklet Compiler No Paper Sensor Fail.
012-270 ERROR — RAP Top Offset Home Sensor ON Fail: Finisher.
012-271 ERROR — RAP Top Offset Home Sensor OFF Fail: Finisher.
012-282 ERROR — RAP Eject Clamp Up Sensor OFF Fail.
012-283 ERROR — RAP Finisher Set Clamp Home Sensor ON Fail.
012-284 ERROR — RAP Finisher Set Clamp Home Sensor OFF Fail.
012-291 ERROR — RAP Stapler Fail.
012-295 ERROR — RAP Finisher Stapler Move Sensor On Fail.
012-296 ERROR — RAP Finisher Stapler Move Sensor OFF Fail.
012-300 ERROR — RAP Finisher Eject Cover Open (Compiler Cover).
012-302 ERROR — RAP Finisher Front Door Interlock Open.
012-307 ERROR — RAP Booklet Drawer Set Fail.
012-320 ERROR — RAP Punch Home Sensor ON Fail.
012-321 ERROR — RAP Punch Home Sensor OFF Fail.
012-322 ERROR — RAP Puncher Move Home Sensor OFF Fail.
012-323 ERROR — RAP Puncher Move Home Sensor On Fail.
012-325 ERROR — RAP Side Regi Home Sensor On Fail.
012-330 ERROR — RAP Decurler Cam Home Sensor OFF Fail.
012-332 ERROR — RAP Decurler Cam Home Sensor ON Fail.
012-334 ERROR — RAP Download Mode Fail.
012-335 ERROR — RAP Booklet Sub CPU Communication Fail.
012-900 ERROR — RAP Buffer Path Sensor Static Jam.
012-901 ERROR — RAP Finisher Paper Remains at H-Transport Entrance.
012-902 ERROR — RAP Finisher Paper Remains H-Transport Exit.
012-903 ERROR — RAP Compile Exit Sensor Static Jam.
012-905 ERROR — RAP Compile Tray No Paper Sensor Static Jam.
012-907 ERROR — RAP Top Tray Exit Sensor Static Jam.
012-920 ERROR — RAP Gate Sensor static JAM (to Top Tray) A: Finisher.
012-932 ERROR — RAP Gate SNR static JAM (to Stacker Tray) A.
012-934 ERROR — RAP Gate SNR static JAM (to Stacker Tray) C.
012-935 ERROR — RAP Finisher Paper Remains at Transport Entrance Sensor.
012-936 ERROR — RAP Paper Remain at Booklet In SNR A.
012-949 ERROR — RAP Finisher Punch DustBox Miss Set.
013-902 ERROR — RAP Booklet Compile No Paper Sensor Static Jam.
013-903 ERROR — RAP Booklet Folder Roll Exit Sensor Static Jam.
016-210 ERROR — RAP Software Option Fail (HDD Not Exist).
016-211 ERROR — RAP Software Option Fail (System Memory Low Volume).
016-212 ERROR — RAP SW Option Fail (Page Memory Low).
016-213 ERROR — RAP SW Option Fail (Printer CARD Not Exist).
016-215 ERROR — RAP SW Option Fail (JPEG Board Not Exist).
016-216 ERROR — RAP SW Option Fail (Ext Memory Not Exist).
016-217 ERROR — RAP SW Option Fail (Controller ROM not Printer kit).
016-218 ERROR — RAP Because PS Kit is not installed, XDOD functions cannot be fulfilled.
016-219 ERROR — RAP License is required (Printer Kit).
016-220 ERROR — RAP S2X Unrecoverable Error.
016-221 ERROR — RAP S2X Communication Error.
016-222 ERROR — RAP S2X Self-Diag Error.
016-223 ERROR — RAP SS2X SDRAM Error.
016-224 ERROR — RAP S2X PCI Reg Error.
016-225 ERROR — RAP S2X ROM CheckSum Error.
016-226 ERROR — RAP S2X IIT Connection Error.
016-227 ERROR — RAP S2X DDR Error.
016-228 ERROR — RAP S2X Image Processing Error.
016-229 ERROR — RAP SW Option Fail (FCW-UI Not Exist).
016-311 ERROR — RAP The scanner was not detected.
016-315 ERROR — RAP NIIT Interface Fail.
016-316 ERROR — RAP Page Memory Not Detected.
016-317 ERROR — RAP Page Memory Broken-Standard.
016-318 ERROR — RAP Page Memory Broken-Option.
016-320 ERROR — RAP A fatal error with doc conversion software was detected.
016-322 ERROR — RAP JBA Account Full.
016-450 ERROR — RAP SMB Host Name Duplicated.
016-454 ERROR — RAP DNS Renewal Failure of Dynamic.
016-455 ERROR — RAP SNTP Server Time Out.
016-456 ERROR — RAP SNTP Time Asynchronous.
016-503 ERROR — RAP SMTP Server Address Resolution Fail.
016-504 ERROR — RAP POP Server Address Resolution Fail.
016-505 ERROR — RAP POP Authentication Fail.
016-600 ERROR — RAP KO Authentication Locked.
016-601 ERROR — RAP Illegal Access Detection.
016-647 ERROR — RAP With APS selected or with APS set up, there were no trays loaded with paper sizes for Auto Paper Selection.
016-648 ERROR — RAP Job with Booklet selected was discontinued because it had a cover with an image, a divider, or a blank page.
016-701 ERROR — RAP Out of ART EX Memory.
016-702 ERROR — RAP Out of Page Buffer.
016-703 ERROR — RAP Email to Invalid Box.
016-704 ERROR — RAP Mailbox is Full.
016-705 ERROR — RAP Secure Print Fail.
016-706 ERROR — RAP Max. User Number Exceeded.
016-707 ERROR — RAP Sample Print Fail.
016-708 ERROR — RAP HD Full by Annotation/Watermark Image.
016-709 ERROR — RAP ART EX Command Error.
016-710 ERROR — RAP Delayed Print Fail.
016-711 ERROR — RAP Tried to send data whose size is over the system data upper limit.
016-712 ERROR — RAP Under PANTHER Capacity (I-Formatter).
016-713 ERROR — RAP Security Box Password Error.
016-714 ERROR — RAP Security Box is not Enabled.
016-716 ERROR — RAP TIFF Data Overflow.
016-718 ERROR — RAP Out of PCL6 Memory.
016-719 ERROR — RAP Out of PCL Memory.
016-720 ERROR — RAP PCL Command Error.
016-721 ERROR — RAP Other Error.
016-722 ERROR — RAP Job Cancel by Staple Position NG.
016-723 ERROR — RAP Job Cancel by Punch Position NG.
016-724 ERROR — RAP Complex Position Error of Staple and Punch.
016-726 ERROR — RAP PDL Auto Switch Fail.
016-728 ERROR — RAP Unsupported TIFF Data.
016-729 ERROR — RAP TIFF Data Size too Big.
016-730 ERROR — RAP Unsupported ART Command.
016-731 ERROR — RAP Invalid TIFF Data.
016-732 ERROR — RAP Form Not Registered.
016-733 ERROR — RAP Destination Address Resolution Error.
016-734 ERROR — RAP Simple Transmission report invocation error.
016-735 ERROR — RAP Updating Job Template.
016-736 ERROR — RAP Remote directory lock error. Lock directory creation failed.
016-737 ERROR — RAP Remote lock directory remove error.
016-738 ERROR — RAP PS Booklet Print Output Paper Size is illegal.
016-739 ERROR — RAP Mismatch between PS Booklet Doc and Output Paper.
016-740 ERROR — RAP PS Booklet Output Tray is incorrect.
016-746 ERROR — RAP Unsupported PDF File.
016-748 ERROR — RAP HD Full.
016-749 ERROR — RAP JCL Syntax Error.
016-751 ERROR — RAP PDF Error.
016-752 ERROR — RAP PDF Short of Memory.
016-753 ERROR — RAP PDF Password Mismatched.
016-754 ERROR — RAP PDF LZW Not Installed.
016-755 ERROR — RAP PDF Print Prohibited.
016-756 ERROR — RAP Auditron-Prohibit Service.
016-757 ERROR — RAP Auditron-Invalid User.
016-758 ERROR — RAP Auditron-Disabled Function.
016-759 ERROR — RAP Auditron-Reached Limit.
016-760 ERROR — RAP PS Decompose Failure.
016-761 ERROR — RAP FIFO Empty.
016-762 ERROR — RAP Print LANG Not Installed.
016-764 ERROR — RAP SMTP Server Connect Error.
016-765 ERROR — RAP SMTP Server HD Full.
016-766 ERROR — RAP SMTP Server File System Error.
016-767 ERROR — RAP Invalid E-mail Address.
016-768 ERROR — RAP Invalid Sender Address.
016-769 ERROR — RAP SMTP Server Unsupported DSN.
016-771 ERROR — RAP Scan Data Repository ERR.
016-772 ERROR — RAP Scan Data Repository ERR.
016-773 ERROR — RAP Invalid IP Address.
016-774 ERROR — RAP HD Full-Compression Convert.
016-775 ERROR — RAP HD Full-Image Convert.
016-776 ERROR — RAP Image Convert ERR.
016-777 ERROR — RAP HD Access ERR-Image Convert.
016-778 ERROR — RAP HD Full-Scan Image Convert.
016-779 ERROR — RAP Scan Image Conversion Error.
016-780 ERROR — RAP HD Access ERR-Image Convert.
016-781 ERROR — RAP Scan Server Connect ERR.
016-782 ERROR — RAP Scan Server Login ERR.
016-783 ERROR — RAP Invalid Server Path.
016-784 ERROR — RAP Server Write ERR.
016-785 ERROR — RAP Server HD Full.
016-786 ERROR — RAP HD Full-Scan Write ERR.
016-787 ERROR — RAP Invalid Server IP ADD.
016-788 ERROR — RAP Retrieve to Browser Failed.
016-789 ERROR — RAP HD Full-Job Memory.
016-791 ERROR — RAP File Retrieve Fail.
016-792 ERROR — RAP Specified Job Not Found.
016-793 ERROR — RAP MF I/O HD Full.
016-794 ERROR — RAP Media Reader: Media No Insert.
016-795 ERROR — RAP Media Reader: Format Error.
016-796 ERROR — RAP Document insert operation error.
016-797 ERROR — RAP Media Reader: Image File Read Error.
016-798 ERROR — RAP No Trust Marking Option.
016-799 ERROR — RAP Print Instruction Fail.
016-940 ERROR — RAP With Duplex Output selected, a size difference between side 1 and side 2 was detected.
016-941 ERROR — RAP With Booklet selected, mixed-in-size/orientation pages with images were detected.
016-942 ERROR — RAP After a duplexed page was deleted, a size difference between side 1 and side 2 was detected.
016-943 ERROR — RAP After a document or divider was inserted, a size difference between side 1 and side 2 was detected.
016-944 ERROR — RAP Documents were merged, including the cover with an image, or a document with a divider.
016-945 ERROR — RAP A document unavailable for duplex print was inserted after a document available for Duplex was inserted.
016-946 ERROR — RAP A document or a divider was inserted after the cover or divider page.
016-949 ERROR — RAP The user inserted a documnet different in size/orientation from the page to be processed.
016-981 ERROR — RAP A failure in access to HDD.
016-982 ERROR — RAP HDD Access Error 2.
016-985 ERROR — RAP Data Size Over Flow (Scan to Email).
024-340 ERROR — RAP IOT-ESS Communication Failure 1.
024-341 ERROR — RAP IOT-ESS Communication Failure 2.
024-342 ERROR — RAP IOT-ESS Communication Failure 3.
024-343 ERROR — RAP IOT-ESS Communication Failure 4.
024-345 ERROR — RAP IOT-ESS Communication Failure 5.
024-346 ERROR — RAP IOT-ESS Communication Failure 6.
024-347 ERROR — RAP IOT-ESS Communication Failure 7.
024-348 ERROR — RAP IOT-ESS Communication Failure 8.
024-349 ERROR — RAP IOT-ESS Communication Failure 9.
024-350 ERROR — RAP IOT-ESS Communication Failure 10.
024-351 ERROR — RAP IOT-ESS Communication Failure 11.
024-352 ERROR — RAP IOT-ESS Communication Failure 12.
024-353 ERROR — RAP IOT-ESS Communication Failure 13.
024-354 ERROR — RAP IOT-ESS Communication Failure 14.
024-355 ERROR — RAP IOT-ESS Communication Failure 15.
024-356 ERROR — RAP IOT-ESS Communication Failure 16.
024-357 ERROR — RAP IOT-ESS Communication Failure 17.
024-358 ERROR — RAP IOT-ESS Communication Failure 18.
024-359 ERROR — RAP IOT-ESS Communication Failure 19.
024-360 ERROR — RAP IOT-ESS Initialization Failure.
024-361 ERROR — RAP Invalid IOT PaperSizeGroup Information.
024-362 ERROR — RAP Page Sync Illegal Start.
024-363 ERROR — RAP Page Sync Illegal Stop.
024-364 ERROR — RAP DMA Transfer Failure.
024-365 ERROR — RAP Overflow on the Loop Back Write.
024-366 ERROR — RAP JBIG Library Other Failure.
024-367 ERROR — RAP Decompress Other Failure.
024-368 ERROR — RAP PCI Error.
024-370 ERROR — RAP Marker Code Detect Failure.
024-371 ERROR — RAP IOT-ESS Communication Failure 21.
024-372 ERROR — RAP IOT-ESS Communication Failure 22.
024-373 ERROR — RAP IOT-ESS Communication Failure 23.
024-374 ERROR — RAP Regi Con PLL Parameter Failure.
024-375 ERROR — RAP IOT-ESS Communication Failure 24.
024-600 ERROR — RAP Billing master counter repair.
024-601 ERROR — RAP Billing backup counter #1 repair.
024-602 ERROR — RAP Billing backup counter #2 repair.
024-603 ERROR — RAP SWKey master counter repair.
024-604 ERROR — RAP SWKey backup counter #1 repair.
024-605 ERROR — RAP SWKey backup counter #2 repair.
024-606 ERROR — RAP Production Number/Serial Number Failure.
024-746 ERROR — RAP Selected Paper Tray Parameter Mismatch.
024-747 ERROR — RAP Print Instruction Failure.
024-910 ERROR — RAP Tray 1 Size Mismatch.
024-911 ERROR — RAP Tray 2 Size Mismatch.
024-912 ERROR — RAP Tray 3 Size Mismatch.
024-913 ERROR — RAP Tray 4 Size Mismatch.
024-914 ERROR — RAP Tray 6 Size Mismatch.
024-915 ERROR — RAP Tray 7 Size Mismatch.
024-917 ERROR — RAP Stacker Tray Staple Set Over Count.
024-919 ERROR — RAP Face UP Tray Close.
024-920 ERROR — RAP Face Down Tray 1 Paper FULL.
024-922 ERROR — RAP Face Down Tray 2 Paper FULL.
024-923 ERROR — RAP Operation Yellow Toner Empty.
024-924 ERROR — RAP Operation Magenta Toner Empty.
024-925 ERROR — RAP Operation Cyan Toner Empty.
024-926 ERROR — RAP Punch Dust Box Missing Set.
024-927 ERROR — RAP Offset Catch Tray Full Stack.
024-930 ERROR — RAP Stacker Tray Full (Small Size Full).
024-934 ERROR — RAP Paper type mismatch.
024-935 ERROR — RAP Tray 1 Paper Mismatch.
024-936 ERROR — RAP Tray 2 Paper Mismatch.
024-937 ERROR — RAP Tray 3 Paper Mismatch.
024-938 ERROR — RAP OHP kind Mismatch at Tray 4 (Not White Frame OHP).
024-939 ERROR — RAP Transparency type mismatch (No white border).
024-940 ERROR — RAP Folder Tray Out of Place.
024-941 ERROR — RAP Folder Tray Full Stack.
024-942 ERROR — RAP Booklet Sheets Over Count.
024-943 ERROR — RAP Booklet Low Staple.
024-945 ERROR — RAP Booklet Full Stack.
024-946 ERROR — RAP Tray 1 Not In Position.
024-947 ERROR — RAP Tray 2 Not In Position.
024-948 ERROR — RAP Tray 3 Not In Position.
024-949 ERROR — RAP Tray 4 Not In Position.
024-950 ERROR — RAP Tray 1 No Paper.
024-951 ERROR — RAP Tray 2 No Paper.
024-952 ERROR — RAP Tray 3 No Paper.
024-953 ERROR — RAP Tray 4 No Paper.
024-954 ERROR — RAP MSI No Paper.
024-955 ERROR — RAP Tray 6 No Paper.
024-956 ERROR — RAP Tray 7 No Paper.
024-957 ERROR — RAP Interposer No Paper.
024-958 ERROR — RAP MSI Size Mismatch.
024-959 ERROR — RAP Tray 1 Paper Size Mismatch.
024-960 ERROR — RAP Tray 2 Paper Size Mismatch.
024-961 ERROR — RAP Tray 3 Paper Size Mismatch.
024-962 ERROR — RAP Tray 4 Paper Size Mismatch.
024-965 ERROR — RAP ATS/APS No Paper.
024-966 ERROR — RAP ATS/APS No Destination Error.
024-967 ERROR — RAP Different Width Mix Paper Detect (Staple Job).
024-968 ERROR — RAP Stapler/Punch Batting.
024-969 ERROR — RAP Different Width Mix Punch.
024-970 ERROR — RAP Tray 6 Not In Position.
024-971 ERROR — RAP Tray 7 Not In Position.
024-972 ERROR — RAP Tray 6 Paper Size Mismatch.
024-973 ERROR — RAP Tray 7 Paper Size Mismatch.
024-974 ERROR — RAP Interposer Tray Size Mismatch.
024-975 ERROR — RAP Booklet Sheets Over Count (Not Field Attachment).
024-976 ERROR — RAP Finisher Staple Status incorrect.
024-977 ERROR — RAP Stapler Feed Ready Failure.
024-978 ERROR — RAP Booklet Stapler incorrect.
024-979 ERROR — RAP Stapler Near Empty.
024-980 ERROR — RAP Finisher Stacker Tray Full.
024-981 ERROR — RAP Finisher Top Tray Full.
024-982 ERROR — RAP Stacker Lower Safety Warning.
024-983 ERROR — RAP Booklet Tray Full.
024-984 ERROR — RAP Booklet Low Staple F.
024-985 ERROR — RAP SMH Stop Check.
024-987 ERROR — RAP Envelope Folder Tray Full.
024-988 ERROR — RAP Envelope Folder Tray Set Failure.
024-989 ERROR — RAP Booklet Low Staple R.
024-990 ERROR — RAP Punch Dust Full.
025-596 ERROR — RAP Diag HDD Failure 1.
025-597 ERROR — RAP Diag HDD Failure 2.
027-452 ERROR — RAP Duplicate IP address.
027-500 ERROR — RAP SMTP Server Address Resolution Failure.
027-501 ERROR — RAP POP Server Address Resolution Failure.
027-502 ERROR — RAP POP Authentication Failure.
027-700 ERROR — RAP Media Failure.
027-701 ERROR — RAP Media Not Found.
027-702 ERROR — RAP Media Data Not Found / Not Supported.
027-703 ERROR — RAP Media Reader Failure / Disconnected.
027-706 ERROR — RAP Certificate not found.
027-707 ERROR — RAP Certificate expired.
027-708 ERROR — RAP Certificate untrusted.
027-709 ERROR — RAP Certificate revoked.
027-710 ERROR — RAP S/MIME mail was disabled.
027-711 ERROR — RAP S/MIME mail sender certificate not found.
027-712 ERROR — RAP S/MIME mail sender certificate not valid.
027-713 ERROR — RAP S/MIME mail was altered.
027-714 ERROR — RAP S/MIME mail sender impersonation.
027-715 ERROR — RAP S/MIME mail certificate not supported.
027-716 ERROR — RAP No-Signed mail receipt was rejected.
027-720 ERROR — RAP Ext Srv. Host Not Found. A server specified for a remote application was not found, or DNS resolution was not possible.
027-721 ERROR — RAP Ext Srv. Not Found.
027-722 ERROR — RAP Ext Srv. Timeout Failure.
027-723 ERROR — RAP Ext Srv. Authentication Failure.
027-724 ERROR — RAP Ext Srv. Access Failure.
027-725 ERROR — RAP Ext Srv. Operation Failure.
027-726 ERROR — RAP Ext Srv. Unknown State.
027-727 ERROR — RAP Ext Srv. Req Invalid Parameters.
027-728 ERROR — RAP Ext Srv. Required File Exceeded.
027-737 ERROR — RAP Template Server Read Error.
027-739 ERROR — RAP Invalid Template Server Path.
027-740 ERROR — RAP Template Server Login Error.
027-741 ERROR — RAP Template Server Connect Failure.
027-742 ERROR — RAP HD File System Full.
027-743 ERROR — RAP Template Server Install Error.
027-744 ERROR — RAP Template Server ADD Error.
027-745 ERROR — RAP Template Server ADD Error.
027-746 ERROR — RAP Job Template Pool Server Not Ready.
027-751 ERROR — RAP Job Template Analysis Error.
027-752 ERROR — RAP Must User un Inputting.
027-753 ERROR — RAP Job Flow Service Request Disabled.
027-760 ERROR — RAP XJT Command Failure.
027-770 ERROR — RAP PDL Error.
027-771 ERROR — RAP DFE Disk Full.
027-796 ERROR — RAP Email Not Printed.
027-797 ERROR — RAP Invalid Output Destination.
042-313 ERROR — RAP Rear Cooling Fan Failure.
042-320 ERROR — RAP Yellow Drum Motor Drive Failure.
042-321 ERROR — RAP Magenta Drum Motor Drive Failure.
042-322 ERROR — RAP Cyan Drum Motor Drive Failure.
042-323 ERROR — RAP Black Drum Motor Drive Failure.
042-324 ERROR — RAP IBT Drive Motor Failure.
042-325 ERROR — RAP Main Motor Failure.
042-326 ERROR — RAP Belt Home Position too long.
042-327 ERROR — RAP Belt Position Failure.
042-328 ERROR — RAP Belt Edge Sensor Failure.
042-330 ERROR — RAP Fuser Exhaust Fan Failure.
042-331 ERROR — RAP Blower Motor Fan Failure.
042-600 ERROR — RAP Belt Walk Failure.
042-601 ERROR — RAP Belt Edge Learn Failure.
042-602 ERROR — RAP Belt Edge Check Failure.
042-603 ERROR — RAP Suction Filter Life End Failure.
045-310 ERROR — RAP Image Ready NG.
045-311 ERROR — RAP Controller Comm Failure.
045-312 ERROR — RAP Driver Connect Failure.
047-210 ERROR — RAP OCT Offset Failure.
047-310 ERROR — RAP MCU-Finisher Communication Failure.
061-310 ERROR — RAP Clapper 1 Failure.
061-311 ERROR — RAP Clapper 2 Failure.
061-313 ERROR — RAP SOS Long Failure Magenta.
061-315 ERROR — RAP SOS Long Failure Black.
061-317 ERROR — RAP SOS Short Failure.
061-319 ERROR — RAP SOS Short Failure Black.
061-320 ERROR — RAP Polygon Motor Failure.
061-321 ERROR — RAP ROS Motor Failure.
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Xerox® WorkCentre 5022/5024
Service Manual
Revised June 2014 702Pxxxxx
WC 5022/5024
Service Documentation
WC 5022/5024 Service Documentation
702P02828
Version 1.0
06/2014
Published by Xerox. 800 Phillips Road, Webster, NY 14580
© 2014 by Xerox Co. All rights reserved. Xerox® and all identifying numbers used in connection with the Xerox products mentioned in this publication are trademarks of the Xerox Corporation.
***Xerox Private Data***
All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product-trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.
Xerox
While Xerox has tried to make the documentation accurate, Xerox will have no liability arising out of any inaccuracies or omissions.
WARNING
This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions documentation, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to subpart J of part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user, at his own expense, will be required to correct the interference.
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Version 1.0 |
06/2014 |
Preface |
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WC 5022/5024 |
0-1 |
Chapter 0 Introduction
0 Introduction
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0.1 |
Getting to know this Service Manual……………………………………………………………… |
0-3 |
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0.2 |
How to use the Service Manual ……………………………………………………………………. |
0-3 |
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0.3 |
Description for Terminology And Symbols ……………………………………………………… |
0-4 |
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Version 1.0 |
06/2014 |
Introduction |
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WC 5022/5024 |
0-1 |
0.1 Getting to know this Service Manual
This manual is used as the standard service manual for WorkCentre 5022/5024.
•Publication Comment Sheet
Enter any comments and/or corrections regarding this service manual into the Publication Comment Sheet, and send it to the following department.
Solution Service & Operational Management CS Dept.
0.2 How to use the Service Manual
This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service Call Procedure for efficient and effective servicing during maintenance calls.
For more information on the options, refer to the options manual.
0.2.1 Contents of Manual
This manual is divided into 10 chapters as described below.
•Chapter 1 Service Call Procedure
This chapter describes the general work and servicing procedures for the maintenance of this product.
•Chapter 2 Troubleshooting
This chapter describes the troubleshooting procedures other than image quality troubleshooting for this product.
•Chapter 3 Image Quality Troubleshooting
This chapter describes the image quality troubleshooting procedures for this product.
•Chapter 4 Disassembly/Assembly and Adjustment
This chapter describes the disassembly, assembly, adjustment and replacement procedures for components of this product.
•Chapter 5 Parts List
This chapter contains the spare parts information for this product.
•Chapter 6 General
This chapter contains the following information.
6.1Specifications
6.2Tools/Service Consumables/Consumables
6.3Service Data
6.5 Service Mode
6.8Fax-related Information
•Chapter 7 Wiring Data
This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data, and the BSD for this machine.
•Chapter 8 Accessories (not yet issued)
•Chapter 9 Installation/Removal
This chapter contains the installation and removal procedures for this product and the options that are specific to it.
•Chapter 10 Mechanism & Functions Overview (not yet issued)
0.2.2 Information on Updating
This manual will be sent to each Service Center as specified below. Revisions must be incorporated correctly to keep the manual up-to-date.
Updating Procedure:
•When the manual is updated, the issue number ‘Ver. 1’ will be changed to Ver. 1.1, Ver. 1.2, and so on.
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06/2014 |
Introduction |
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0.1 Getting to know this Service Manual |
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0-3 |
0.3 Description for Terminology And Symbols
The terms and symbols used throughout this manual are explained here.
•The terms and symbols used at the beginning of a text are defined as follows:
WARNING
Indicates an imminently hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.
WARNING
Indicates a potentially hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.
CAUTION
Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle the machine correctly by disregarding the statement.
Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the machine or equipment.
NOTE: Used when work procedures and rules are emphasized.
Used when other explanations are given.
Used to describe the purposes of Adjustment and Troubleshooting.
REP: Indicates the disassembly/assembly procedure for reference.
ADJ: Indicates the adjustment procedure for reference.
PL: Indicates the parts list for reference.
Terminology
Table 1 Terminology |
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Terminology |
Description |
Assy |
Means Assembly. |
TEC Value |
Abbreviation of Typical Electricity Consumption, which means the stan- |
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dard power consumption. Read as ‘tec’. |
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Installation of any part other than the ones designated by Xerox shall be strictly prohibited because it cannot be guaranteed in quality and safety.
Important Information Stored Component (ISC)
This component stores all the important customer information that is input after the installation. When performing replacement, follow the procedures in ‘Chapter 4 Disassembly/Assembly and Adjustment’ to replace/discard. Make absolutely sure that no customer information gets leaked outside.
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Introduction |
06/2014 |
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0.3 Description for Terminology And Symbols |
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0-4 |
Chapter 1 Service Call Procedures
1 Service Call Procedures
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1.1 Before Starting the Servicing ……………………………………………………………………….. |
1-3 |
1.2 Service Call Procedure
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1.2.2 Service Call Procedure …………………………………………………………………………….. |
1-5 |
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1.3 |
Detailed Contents of the Service Call ……………………………………………………………. |
1-5 |
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1.4 |
TRIM Check List…………………………………………………………………………………………. |
1-6 |
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1.5 |
Periodic Replacement Parts/Consumables List ………………………………………………. |
1-6 |
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Service Call Procedures |
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1-1 |
1.1 Before Starting the Servicing
1.1.1 Safety
To prevent any accident that may occur during a maintenance service, any warning or any caution regarding the servicing must be strictly observed. Do not perform any hazardous operation.
1.Power Supply
To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and disconnect the plug before starting the maintenance service. If the machine has to be switched ON, such as when measuring the voltage, take extra care not to get an electrical shock.
2.Drive Area
Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the machine operation.
3.Heavy Parts
Position your hip lower when removing or installing heavy parts.
4.Safety Device
See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, interlock switches, etc., and those for protecting customers from injury, such as panels and covers, function properly. Modifications that hinder the function of any safety devices are strictly prohibited.
5.Installing and Removing Parts
The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch those parts, and wipe off any oil that may have adhered to your fingers or hands before servicing. When removing parts, cables, and etc. do not pull them out by force but remove them slowly.
6.CAUTION:
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
7.Specified Tools
Follow the instruction when a tool is specified.
8.Cleaning the Toner and Developer
11.Harmful Laser
The customer or service personnel would not be exposed to any harmful laser during the usual copying or scanning of documents. However, if a customer finds that the lamp that is used for exposing documents is too bright when performing platen copy or scan, it is possible to block the light from the platen glass by covering the portion of the platen document area that is usually not used for copying or scanning documents.
As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the sweepings.
Clean away the remaining toner with a damp cloth or use a standard vacuum cleaner that is toner-tolerant. Never use the customer’s vacuum cleaner.
Do the same when cleaning the Developer because it also contains some toner.
9.Organic Solvents
When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the following:
•Ensure good ventilation in the room to prevent too much inhalation of solvent fumes.
•Do not use heated solvent.
•Keep it away from fire.
•Wash your hands thoroughly after use.
10.Modifications to the Machine
Before altering the machine, submit the irregular use license application.
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Service Call Procedures |
1.1 Before Starting the Servicing |
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WC 5022/5024 |
1-3 |
1.1.2 Things to Take Note When Handling Customer Information
1.Handling of customer’s electronic information — samples of copy/print/received fax (paper data), log files (Activity Report), and etc.
Before you bring back any samples for the purpose of investigation/analysis, always obtain permission from the customer. Make sure to assure them that the data will not be used for any other purpose. When requesting for a retrieval application from the customer, either use the [Data Security Regulations: Annex 15 — Confidential Information/Personal Information Request Form (IS-019)] or use a letterhead that has been specified by the customer after obtaining their agreement.
2.Handling of a PWB, etc. that contains customer information.
Data such as Fax Address Numbers and URLs that are registered in the customer’s machine are all important customer information. These types of information are stored in the PWB, etc. within the machine. Take extra care when handling them.
a.In case of replacements, transfer the data to the new PWB and make sure that all data in the old parts is thoroughly erased before disposing it. Make sure that no important customer information gets leaked. (For details, refer to the preface in Chapters 4 and 5)
b.If a component was replaced and it was not found to be the cause of the malfunction, return it to the machine it came from. (For components that were temporarily installed/removed for troubleshooting, etc. clear the data using the CE Mode, etc.)
3.Security related NVM values that were changed during maintenance.
If any security related NVM values, such as polling, were set for test purposes, make sure you return them to their original values after the test. (E.g.: for the details on polling that is common to all machine types, refer to FTO 2-202)
4.When connecting our company machine to the customer’s network during maintenance, make sure that you have gone through the person-in-charge to obtain permission from the customer’s systems administrator (or person-in-charge) before proceeding.
5.Follow the safety guidelines established within the OpCo and ensure that customer data do not get leaked out when servicing.
1.1.3 Other Precautions
Pay attention to the following when performing maintenance service to avoid wrong or redundant servicing:
1.Reference Materials
Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or FTO to make a systematic approach.
2.Disassembling
Make sure to check the assembled condition before removing parts or disassembling the machine.
3.Installation/Adjustment
After the installation or adjustment is complete, check that no parts or tools are left inside or on the assemblies before using the machine.
4.Handling of replaced parts/consumables
Make sure that the replaced parts or consumables as well as their packaging materials are collected back to the Service Center.
For the separation and processing methods for the collected items, refer to the Common Technical Information No. 2-027 for all machines.
• Drum Cleaner
WARNING
Never discard the Drum Cleaner into a fire. Always keep it away from open flames to prevent it from catching and causing a fire. Always dispose of the Drum Cleaner after it is completely used up. For recyclable parts, fill the necessary items in the [U-TAG] and perform collection.
5.General Precautions
•Take care not to disturb the customer’s daily work.
•Place a drop cloth or paper on the floor of the service area to keep the site clean.
•Throw any trash generated during the maintenance service into a trash bag and bring them back to the Service Center.
•Record clearly the service details and the consumables and parts replaced at visit in the Machine Service Log.
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Service Call Procedures |
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1.1 Before Starting the Servicing |
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1-4 |
WC 5022/5024 |
1.2.2 Service Call Procedure
1.2.2.1 Initial Actions
1.Ask the operator(s) about the machine condition.
2.Record the billing meter readings.
3.Inspect any error copies, then check the machine.
4.Check the Service Log.
1.2.2.2 When UM is requested, perform the following:
1.Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshooting].
2.Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].
3.If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].
4.Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies for problems.
5.Output the following [Error History Report] and check the [System Fail History] and [Paper Jam History] in order to understand the machine status.
a.Press the <Machine Status> button.
b.Select [Print Report], then press the <OK> button.
c.Select the [Error History Report], then press the<OK> button.
NOTE: When replacing parts that will incur cost to the customer, obtain the customer’s agreement before performing the replacement.
6.Repair all the secondary problems.
7.Perform TRIM Service.
1.2.2.3 When SM is requested, perform the following:
1.Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies for problems.
2.Output the [Error History Report] and check the [System Fail History] and [Paper Jam History] in order to understand the machine status.
•For how to output the [Error History Report], refer to [1.2.2.2 When UM is requested, perform the following:].
NOTE: When replacing parts that will incur cost to the customer, obtain the customer’s agreement before performing the replacement.
3.Perform TRIM Service.
1.2.2.4 Final Actions
1.Check overall operation/features.
2.Check the machine exterior and consumables.
3.Train the operator as required.
4.Complete the Service Log and Service Report.
5.Keep the copy samples with the Service Log.
1.3 Detailed Contents of the Service Call
1.3.1 Initial Actions
1.Ask the operator(s) about the machine condition.
•How often and where do paper jams have been occurring recently
•How is the copy quality
2.Record the copy meter readings.
3.Inspect any error copies, then check the machine.
4.Check the print samples from previous service calls and the Service Log.
1.3.2 Checking Reproducibility of Problem
1.Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshooting].
2.Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].
3.If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].
1.3.3 Checking Copy Quality
1.Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies.
1.3.4 TRIM Servicing
Perform TRIM servicing during a service call to maintain the machine performance.
1.Follow the TRIM Check List to perform the required TRIM items.
2.Check for parts that require periodical cleaning/replacement (consumables, parts) by referring to the TRIM Chec List, the Periodic Replacement Parts/Consumables List, and the Maintenance Report, and clean them if necessary. After a replacement, make sure that you enter the CE Mode and use [HFSI Read / Clear] to clear the applicable counter(s).
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1.2.2 Service Call Procedure |
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WC 5022/5024 |
1-5 |
1.4TRIM Check List
C:Perform checking. Clean, replace, or feed if necessary.
O:Always perform cleaning and checking.
*: Always perform replacement service at the specified interval.
Table 1 |
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Every |
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No. |
Servicing Items |
time |
Service Details |
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1.1 |
Pre-servicing Check |
C |
• |
Activate the machine and check that abnormal |
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(Check the machine |
noise is not heard. |
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operation sound) |
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1.2 |
Pre-servicing Check |
C |
• |
Make several sheets of copies using the Test |
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(Copy and print the |
Chart (499T 00247), then check the quality of the |
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Test Chart) |
copies. |
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2 |
Clean the interior of |
C |
• |
Clean any paper dust and toner residue in the |
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the machine |
paper path and on the jam sensor. |
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(Clean the paper |
• |
Especially, clean the operation section of the |
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transport system) |
operator carefully. |
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3 |
Cleaning the IIT |
C |
• |
Clean the Platen Glass surface and the Platen |
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Cushion with the optical cleaning cloth. |
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4 |
Clean the DADF |
C |
• |
Clean the Feed Roll, Nudger Roll, and Retard Roll |
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with a cloth that has been wrung dry. |
||||
|
• |
Clean the DADF Platen Glass with the optical |
|||
|
cleaning cloth. |
||||
|
5 |
Safety Check |
O |
• |
Make sure that the power plug is plugged in prop- |
|
erly. |
||||
|
• |
Make sure that the power cords are not cracked |
|||
|
and no wires are exposed. |
||||
|
• |
Make sure that no extension cord with insufficient |
|||
|
length or power cord outside the specification, |
||||
|
such as an off-the-shelf power strip, is being used. |
||||
|
• |
Make sure that a single socket does not have mul- |
|||
|
tiple power plugs plugged into it. |
||||
|
6.1 |
Post-servicing check |
C |
• |
Make several sheets of copies using the Test |
(Copy Quality Check) |
Chart (499T 00247), then check if the quality sat- |
|||
|
isfies the specification. |
||||
|
6.2 |
Post-servicing check |
C |
• |
Check the paper feed and abnormal noise. |
|
(Check the machine |
||||
|
operation) |
||||
|
6.3 |
Post-servicing check |
C |
• |
Create the Service Log and Service Report. |
(Check the meter) |
||||
1.5 Periodic Replacement Parts/Consumables List
When servicing, check the number of copies and number of fed sheets for the consumables and parts that require periodical cleaning/replacement. Clean or replace them if necessary. The history can be checked by printing the Maintenance Report or by checking the approriate counter in [HFSI Read / Clear] in CE Mode (6.4.2.9 HFSI Read / Clear).
For the items that cannot be checked in CE Mode, clean or replace them according to the replacement intervals (standard PV).
CAUTION
Do not place the imaging materials, such as the Toner and the Drum, in the car for a long time.
NOTE: Clean the Platen Glass with a Platen Wax Cleaner 499D 00194 (194D) every 10K Feeds.
Table 1
|
HFSI |
||||
|
Parts/Consumables Name/ |
[Chain- |
Replacement |
||
|
No |
PL No. |
Link] |
Interval |
Check the counter |
|
1 |
Tray 1 Feed No. |
950-803 |
50,000PV |
1 Feed = 1 Count Up. |
|
Tray 1 Feed Roll / Retard |
Replace both at the same |
|||
|
Pad |
time. |
|||
|
(PL 9.2) |
||||
|
2 |
Tray 2 Feed No. |
950-804 |
300,000PV |
1 Feed = 1 Count Up. |
|
Tray 2 Feed Roll/Nudger |
Replace all 3 at the same |
|||
|
Roll/Retard Roll |
time. |
|||
|
(PL 10.3) |
||||
|
3 |
Tray 3 Feed No. |
950-808 |
300,000PV |
1 Feed = 1 Count Up. |
|
Tray 3 Feed Roll/Nudger |
Replace all 3 at the same |
|||
|
Roll/Retard Roll |
time. |
|||
|
(PL 11.3) |
||||
|
4 |
Tray 4 Feed No. |
950-809 |
300,000PV |
1 Feed = 1 Count Up. |
|
Tray 4 Feed Roll/Nudger |
Replace all 3 at the same |
|||
|
Roll/Retard Roll |
time. |
|||
|
(PL 11.3) |
||||
|
5 |
MSI Feed Count |
950-802 |
50,000PV |
1 Feed = 1 Count Up. |
|
MSI Feed Roll/MSI Nudger |
Replace all 3 at the same |
|||
|
Roll/MSI Retard Pad |
time. |
|||
|
(PL 13.3) |
||||
|
6 |
Fusing Unit |
950-801 |
175,000PV |
1 pass through the Fusing |
|
(PL 7.1) |
Unit Exit Sensor = 1 Count |
|||
|
Up. |
||||
|
7 |
BTR Unit |
950-800 |
100,000PV |
1 pass through the Fusing |
|
(PL 6.1) |
Unit Exit Sensor = 1 Count |
|||
|
Up. |
||||
|
Service Call Procedures |
06/2014 |
Version 1.0 |
1.4 TRIM Check List |
||
|
1-6 |
WC 5022/5024 |
Table 1
|
HFSI |
||||
|
Parts/Consumables Name/ |
[Chain- |
Replacement |
||
|
No |
PL No. |
Link] |
Interval |
Check the counter |
|
8 |
Document Feed No. |
955-806 |
200,000PV |
Replace the Feed Roll, |
DADF Feed Roll/Nudger Roll |
Nudger Roll, and Retard Pad |
|||
|
(PL 56.5) |
at the same time. |
|||
DADF Retard Pad |
NOTE: Clean the Platen |
|||
|
(PL 56.13) |
||||
|
Glass with a Platen Wax |
||||
|
Cleaner 499D 00914 (194D) |
||||
|
every 10K Feeds. |
||||
|
9 |
Toner Cartridge |
— |
9,000PV |
|
|
(PL 8.1) |
||||
|
10 |
Low Capacity Toner Car- |
— |
5,000PV |
|
|
tridge |
||||
|
(PL 8.1) |
||||
|
13 |
Drum Cartridge *1 |
950-807 |
343k cycle |
|
|
(PL 8.1) |
66,000PV |
|||
|
(22PPM) |
||||
|
78,000PV |
||||
|
(24PPM) |
||||
|
15 |
Cartridge Guide |
— |
300,000PV |
|
|
(PL 8.2) |
||||
*1 As the PV may differ greatly from the target value depending on the usage conditions, it should only be regarded as a reference value.
|
Version 1.0 |
06/2014 |
Service Call Procedures |
|
1.5 Periodic Replacement Parts/Consumables List |
||
|
WC 5022/5024 |
1-7 |
Chapter 2 Troubleshooting
|
2 Troubleshooting |
||||||
|
2.1 Introduction |
CHAIN 10 |
|||||
|
2.1.1 |
How to Troubleshoot ………………………………………………………………………………… |
2-5 |
010-311 |
Fusing Unit Center Thermistor Defect…………………………………………………….. |
2-27 |
|
|
2.1.3 |
Glossary …………………………………………………………………………………………………. |
2-5 |
010-312 |
Fusing Unit Rear Thermistor Defect……………………………………………………….. |
2-27 |
|
|
2.2 Product FIP |
010-320 |
Over Heat Temperature Fail …………………………………………………………………. |
2-28 |
|||
|
010-327 |
Fusing Unit On Time Fail |
2-28 |
||||
|
2.2.1 Level 1 FIP |
010-379 |
Fusing Unit Hot Not Ready Return Time Fail…………………………………………… |
2-29 |
|||
|
010-392 NOHAD Fan Defect |
2-29 |
|||||
|
2.2.1.1 Level 1 FIP |
2-7 |
|||||
|
010-602 Over Temp Cooling Mode |
2-30 |
|||||
2.2.2 Level 2 FIP
CHAIN 3
|
003-500 N-Up NG Out Of Range ……………………………………………………………………….. |
2-9 |
|
|
003-754 IPS Overrun ……………………………………………………………………………………….. |
2-9 |
|
|
003-795 AMS NG Out Of Range………………………………………………………………………… |
2-10 |
|
|
003-942 Not-Supported Doc Size ………………………………………………………………………. |
2-10 |
|
|
003-956 |
Not-Supported Doc Size ………………………………………………………………………. |
2-11 |
|
003-963 |
APS NG Out Of Range ………………………………………………………………………… |
2-11 |
|
003-972 |
1Job Max Page Over …………………………………………………………………………… |
2-12 |
|
003-973 |
Auto Rotation NG Out Of Range……………………………………………………………. |
2-12 |
CHAIN 4
|
004-345 HVPS Communication Error …………………………………………………………………. |
2-13 |
CHAIN 5
|
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam ……………………………………… |
2-15 |
|
005-123 DADF Simplex/Side 1 Regi Sensor On Jam……………………………………………. |
2-15 |
|
005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting…. |
2-16 |
|
005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam. |
2-16 |
|
005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam. |
2-17 |
|
005-135 DADF Side 2 Pre Regi Sensor On Jam ………………………………………………….. |
2-17 |
|
005-136 DADF Side 2 Regi Sensor On Jam………………………………………………………… |
2-18 |
|
005-147 DADF Pre Regi Sensor Off Jam on Inverting ………………………………………….. |
2-18 |
|
005-196 Size Mismatch Jam on No Mix-Size ………………………………………………………. |
2-19 |
|
005-197 Prohibit Combine Size Jam…………………………………………………………………… |
2-19 |
|
005-198/199 Too Short Size Jam/ Too Long Size Jam …………………………………………. |
2-20 |
|
005-210 DADF Download Fail …………………………………………………………………………… |
2-20 |
|
005-275/280 DADF RAM Test Fail/ DADF EEPROM Fail ……………………………………… |
2-21 |
|
005-305 DADF Feeder Cover Interlock Open………………………………………………………. |
2-21 |
|
005-500 DADF Download Flash Write Error ………………………………………………………… |
2-22 |
|
005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam |
|
|
2-22 |
|
|
005-940 DADF No Original Fail …………………………………………………………………………. |
2-23 |
|
005-948 SS-Size Mismatch Jam on No Mix-size ………………………………………………….. |
2-23 |
CHAIN 7
|
007-270 |
Tray 1 Paper Size Switch Broken ………………………………………………………….. |
2-25 |
|
007-272 |
Tray 3 Paper Size Switch Broken ………………………………………………………….. |
2-25 |
|
007-273 |
Tray 4 Paper Size Switch Broken ………………………………………………………….. |
2-26 |
CHAIN 16
|
016-346 |
Fax Parameter Incorrect ………………………………………………………………………. |
2-31 |
|
|
016-372 |
File Access Error…………………………………………………………………………………. |
2-31 |
|
|
016-500 |
Controller Download Flash Write Error …………………………………………………… |
2-32 |
|
|
016-501 |
Controller Boot Flash Write Error …………………………………………………………… |
2-32 |
|
|
016-502 |
UI Panel Download Flash Write Error …………………………………………………….. |
2-33 |
|
|
016-504 |
UI panel Font Download Flash Write Error ……………………………………………… |
2-33 |
|
|
016-570 No Response from USB-Host for Scan Job …………………………………………….. |
2-34 |
||
|
016-571 No Response from USB-Host for Print Job……………………………………………… |
2-34 |
||
|
016-598 E-mail Message Size Over……………………………………………………………………. |
2-35 |
||
|
016-742/744 |
Download File Error/ Download File Check Sum Error ……………………….. |
2-35 |
|
|
016-749/799 |
HBPL or XPJL Syntax Error/ Print Instruction Fail ……………………………… |
2-36 |
|
|
016-759 |
Copy Counter Full ……………………………………………………………………………….. |
2-36 |
|
|
016-764 SMTP Server Connection Fail……………………………………………………………….. |
2-37 |
||
|
016-765 SMTP Server Disk Full…………………………………………………………………………. |
2-37 |
||
|
016-766 SMTP Server Limit Over ………………………………………………………………………. |
2-38 |
||
|
016-768 SMTP Sender Address Error ………………………………………………………………… |
2-38 |
||
|
016-776 |
Marker Code Detection Fail ………………………………………………………………….. |
2-39 |
|
|
016-781 SMTP Server Refusal ………………………………………………………………………….. |
2-39 |
||
|
016-981 EPC Memory Full………………………………………………………………………………… |
2-40 |
||
|
016-982 SCAN Memory Full ……………………………………………………………………………… |
2-40 |
||
|
016-985 Max Attachment Size Over …………………………………………………………………… |
2-41 |
CHAIN 17
|
017-745 SMB Size Over……………………………………………………………………………………. |
2-43 |
CHAIN 24
|
024-365 Image Output FIFO Error ……………………………………………………………………… |
2-45 |
||
|
024-910/911/915 Tray 1/Tray 2/MSI Paper Length Mismatch ………………………………… |
2-45 |
||
|
024-912 Tray 3 |
Paper Length Mismatch ……………………………………………………………… |
2-46 |
|
|
024-913 Tray 4 |
Paper Length Mismatch ……………………………………………………………… |
2-46 |
|
|
024-946 Tray 1 |
Unknown Paper Size …………………………………………………………………. |
2-47 |
|
|
024-947 Tray 2 |
Unknown Paper Size …………………………………………………………………. |
2-47 |
|
|
024-948 Tray 3 |
Unknown Paper Size …………………………………………………………………. |
2-48 |
|
|
024-949 Tray 4 |
Unknown Paper Size …………………………………………………………………. |
2-48 |
|
|
024-950 |
Tray 1 No Paper………………………………………………………………………………….. |
2-49 |
|
|
024-951 |
Tray 2 No Paper………………………………………………………………………………….. |
2-49 |
|
|
024-952 |
Tray 3 No Paper………………………………………………………………………………….. |
2-50 |
|
|
024-953 |
Tray 4 No Paper………………………………………………………………………………….. |
2-50 |
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
|
WC 5022/5024 |
2-1 |
|
024-954 MSI No Paper …………………………………………………………………………………….. |
2-51 |
|
|
024-958/959/960 MSI/Tray 1/Tray 2 Paper Size Mismatch ……………………………………. |
2-51 |
|
|
024-961 |
Tray 3 Paper Size Mismatch…………………………………………………………………. |
2-52 |
|
024-962 |
Tray 4 Paper Size Mismatch…………………………………………………………………. |
2-52 |
|
024-965 |
APS NG Unselected ……………………………………………………………………………. |
2-53 |
|
024-966 |
APS NG Permission Denied …………………………………………………………………. |
2-53 |
CHAIN 26
|
026-718 |
D-Fax Instruction Fail…………………………………………………………………………… |
2-55 |
|
026-737 |
Network Error……………………………………………………………………………………… |
2-55 |
CHAIN 27
|
027-518 |
Forwarding Login Error ………………………………………………………………………… |
2-57 |
|
027-520 SMB Forwarding Bad Volume……………………………………………………………….. |
2-57 |
|
|
027-522 |
Forwarding Access Error ……………………………………………………………………… |
2-58 |
|
027-528 |
SMB Disk full………………………………………………………………………………………. |
2-58 |
|
027-543 SMB Forwarding Bad Address………………………………………………………………. |
2-59 |
|
|
027-779 |
SMTP Server Login Error……………………………………………………………………… |
2-59 |
CHAIN 33
|
033-313 Fax Board Communication Fail……………………………………………………………… |
2-61 |
|
|
033-316 Fax Box NVM Data Defect……………………………………………………………………. |
2-61 |
|
|
033-325 Modem No Response ………………………………………………………………………….. |
2-62 |
|
|
033-326 |
Fax Controller File Broken ……………………………………………………………………. |
2-62 |
|
033-503 Receive T1 Time Out …………………………………………………………………………… |
2-63 |
|
|
033-504 T2 Time Out ……………………………………………………………………………………….. |
2-63 |
|
|
033-505 T5 Time Out ……………………………………………………………………………………….. |
2-64 |
|
|
033-506 DCN Receive ……………………………………………………………………………………… |
2-64 |
|
|
033-507 |
Unable to receive by remote …………………………………………………………………. |
2-65 |
|
033-509 DIS DCS Illegal Command Receive ………………………………………………………. |
2-65 |
|
|
033-510 |
Fallback Error……………………………………………………………………………………… |
2-66 |
|
033-517 Timeout ECM Between Frame………………………………………………………………. |
2-66 |
|
|
033-526 ECM Send EOR-Q Send ……………………………………………………………………… |
2-67 |
|
|
033-529 RTN Receive………………………………………………………………………………………. |
2-67 |
|
|
033-531 DM Prevention Function Receive Refuse ……………………………………………….. |
2-68 |
|
|
033-532 Illegal Command Received …………………………………………………………………… |
2-68 |
|
|
033-541 |
No Destination Specified………………………………………………………………………. |
2-69 |
|
033-547 Cancel……………………………………………………………………………………………….. |
2-69 |
|
|
033-548 No Manual Send Line Job Cancel …………………………………………………………. |
2-70 |
|
|
033-549 |
Fax Service Disabled …………………………………………………………………………… |
2-70 |
|
033-550 Phone Book Disabled ………………………………………………………………………….. |
2-71 |
|
|
033-567 Fax AddressInfo Sum Check Fail ………………………………………………………….. |
2-71 |
|
|
033-572 Fax Communication Management Report Full ………………………………………… |
2-72 |
|
|
033-577 |
Control Channel Synchronization Error ………………………………………………….. |
2-72 |
|
033-578 Primary Channel Off Time Out………………………………………………………………. |
2-73 |
|
|
033-711 |
Fax File System Error ………………………………………………………………………….. |
2-73 |
|
033-712 |
Fax Flash Full …………………………………………………………………………………….. |
2-74 |
|
033-725 In receive, memory full (under THRESH_MEMRX) ………………………………….. |
2-74 |
|
|
033-753 Fax Scan Page Full……………………………………………………………………………… |
2-75 |
CHAIN 34
|
034-522 |
No manual send Line …………………………………………………………………………… |
2-77 |
|
034-550 |
Fax Board Loader Download Fail ………………………………………………………….. |
2-77 |
|
034-711 Fax Send Count Limit…………………………………………………………………………… |
2-78 |
|
|
034-726 |
Fax Calling Table Full ………………………………………………………………………….. |
2-78 |
|
034-746 |
Line Connection Fail ……………………………………………………………………………. |
2-79 |
|
034-752 |
Dial Busy ……………………………………………………………………………………………. |
2-79 |
|
034-757 Fax Document Does Not Delete ……………………………………………………………. |
2-80 |
|
|
034-761 |
Fax Invalid Address book Data are Registered………………………………………… |
2-80 |
|
034-765 |
Fax Report Disabled ……………………………………………………………………………. |
2-81 |
CHAIN 35
|
035-550 FAX Board Download Flash Write Error …………………………………………………. |
2-83 |
|
|
035-703 DCN Received at Phase B……………………………………………………………………. |
2-83 |
|
|
035-704 |
Not Send Ability…………………………………………………………………………………… |
2-84 |
|
035-708 Post Message Resend Over …………………………………………………………………. |
2-84 |
|
|
035-728 G3 EOL Not Receive……………………………………………………………………………. |
2-85 |
|
|
035-741 ECM Phase Timeout……………………………………………………………………………. |
2-85 |
|
|
035-748 Fax Card Stopped ……………………………………………………………………………….. |
2-86 |
|
|
035-758 |
Fax Document does not exist………………………………………………………………… |
2-86 |
|
035-759 |
Fax Unable to Cancel Operation……………………………………………………………. |
2-87 |
|
035-761 |
Fax File Open Error……………………………………………………………………………… |
2-87 |
CHAIN 36
|
036-506 |
V8 Error……………………………………………………………………………………………… |
2-89 |
|
036-550 FAX Board Loader Download Flash Write Error ………………………………………. |
2-89 |
|
|
036-700 Fax Board Unable Communication ………………………………………………………… |
2-90 |
|
|
036-740 |
Fax Board Busy…………………………………………………………………………………… |
2-90 |
|
036-777 |
Control Channel Off Time Out……………………………………………………………….. |
2-91 |
|
036-796 |
Fax Document Mix Fail ………………………………………………………………………… |
2-91 |
CHAIN 41
|
041-210/211 STM NVM Out-Of-Order/ STM NVM R/W Error…………………………………. |
2-93 |
CHAIN 42
|
042-325/614 Main Motor Rotation Error/ Main Motor Rotation Warning …………………… |
2-95 |
|
|
042-400 |
Smell Life Over……………………………………………………………………………………. |
2-95 |
|
042-608 |
Voc Life Over ……………………………………………………………………………………… |
2-96 |
CHAIN 45
|
045-310 |
Image Ready Error………………………………………………………………………………. |
2-97 |
|
045-313 |
IOT Logic Fail……………………………………………………………………………………… |
2-97 |
CHAIN 47
|
047-218 MCU-2TM Communication Error……………………………………………………………. |
2-99 |
CHAIN 61
|
061-321 |
ROS Motor Fail …………………………………………………………………………………… |
2-101 |
|
061-325 |
No SOS Fail ……………………………………………………………………………………….. |
2-101 |
CHAIN 62
|
062-277 DADF Communication Fail……………………………………………………………………. |
2-103 |
|
|
062-300 |
Platen I/L Open …………………………………………………………………………………… |
2-103 |
|
062-311 |
IIT Software Logic Fail …………………………………………………………………………. |
2-104 |
|
062-360 |
Carriage Position Fail…………………………………………………………………………… |
2-104 |
|
062-371/380 Lamp Illumination Fail/ AGC Fail……………………………………………………… |
2-105 |
|
|
062-386 |
AOC Fail…………………………………………………………………………………………….. |
2-106 |
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
|
2-2 |
WC 5022/5024 |
|
062-389 |
Carriage Over Run Fail (Scan End Side)………………………………………………… |
2-106 |
|
062-396 |
CCD Cable Connection Fail………………………………………………………………….. |
2-107 |
CHAIN 71
|
071-105 Regi Sensor On Jam (Tray 1) ……………………………………………………………….. |
2-109 |
CHAIN 72
|
072-102 Feed Out Sensor 2 On Jam ………………………………………………………………….. |
2-111 |
||
|
072-105 Regi Sensor On Jam (Tray 2) ……………………………………………………………….. |
2-111 |
||
|
072-210 |
Tray 2 |
Lift Up Fail………………………………………………………………………………… |
2-112 |
|
072-212 Tray 2 |
Size Sensor Broken …………………………………………………………………… |
2-112 |
|
|
072-215 |
MCU-STM Communication Fail …………………………………………………………….. |
2-113 |
|
|
072-461 |
STM NVM Out-Of-Order ………………………………………………………………………. |
2-113 |
|
|
072-470 |
STM NVM R/W Error …………………………………………………………………………… |
2-114 |
CHAIN 73
|
073-102 |
Feed Out Sensor 3 On Jam (Tray 3) ……………………………………………………… |
2-115 |
|
073-104 |
Feed Out Sensor 2 On Jam (Tray 3) ……………………………………………………… |
2-115 |
|
073-105 |
Regi Sensor On Jam (Tray 3) ……………………………………………………………….. |
2-116 |
|
073-210 |
Tray 3 Lift Up Fail………………………………………………………………………………… |
2-116 |
CHAIN 74
|
074-101 Feed Out Sensor 4 |
On Jam (Tray 4) ……………………………………………………… |
2-117 |
|
|
074-102 |
Feed Out Sensor 3 |
On Jam (Tray 4) ……………………………………………………… |
2-117 |
|
074-104 |
Feed Out Sensor 2 |
On Jam (Tray 4) ……………………………………………………… |
2-118 |
|
074-105 |
Regi. Sensor On Jam (Tray 4) ………………………………………………………………. |
2-118 |
|
|
074-210 |
Tray 4 Lift Up Fail………………………………………………………………………………… |
2-119 |
CHAIN 75
|
075-135 Regi Sensor On Jam (MSI)…………………………………………………………………… |
2-121 |
CHAIN 77
|
077-101 Regi Sensor Off Jam……………………………………………………………………………. |
2-123 |
|
|
077-103 |
Fusing Unit Exit Sensor Off Jam (Long) …………………………………………………. |
2-123 |
|
077-104 |
Fusing Unit Exit Sensor Off Jam (Short)…………………………………………………. |
2-124 |
|
077-106 Fusing Unit Exit Sensor On Jam……………………………………………………………. |
2-124 |
|
|
077-129 Regi Sensor On Jam (Duplex Wait)……………………………………………………….. |
2-125 |
|
|
077-211 2TM Type Error……………………………………………………………………………………. |
2-125 |
|
|
077-212 |
Tray Module Reset Fail………………………………………………………………………… |
2-126 |
|
077-300 Front Cover Open ……………………………………………………………………………….. |
2-126 |
|
|
077-301 Left Hand Cover Open …………………………………………………………………………. |
2-127 |
|
|
077-305 2TM Cover Open ………………………………………………………………………………… |
2-127 |
|
|
077-309 STM Cover Open ………………………………………………………………………………… |
2-128 |
|
|
077-900/901/904 Regi Sensor/Fusing Unit Exit Sensor/Feed Out Sensor 2 Static Jam |
2-128 |
|
|
077-905 Feed Out Sensor 3 Static Jam………………………………………………………………. |
2-129 |
|
|
077-906 |
Feed Out Sensor 4 Static Jam………………………………………………………………. |
2-129 |
CHAIN 92
|
092-660/668 ATC Amplitude Fail/ ATC Average Fail…………………………………………….. |
2-135 |
|
|
092-661 |
Temperature Sensor Fail ……………………………………………………………………… |
2-135 |
|
092-910 |
ATC Sensor Fail………………………………………………………………………………….. |
2-136 |
CHAIN 93
|
093-312 |
Toner Dispense Motor Rotation Fail ………………………………………………………. |
2-137 |
|
093-400 Toner Near Empty……………………………………………………………………………….. |
2-137 |
|
|
093-406 |
Toner Pre Near Empty …………………………………………………………………………. |
2-138 |
|
093-912 |
Toner Empty……………………………………………………………………………………….. |
2-138 |
|
093-956 |
Drum New CRU Installation Fail ……………………………………………………………. |
2-139 |
|
093-959 |
Drum New CRU Installation Fail Exceeds Thresholding Times ………………….. |
2-139 |
CHAIN 116
|
116-317 |
Configuration NG ………………………………………………………………………………… |
2-141 |
|
116-321 |
Controller Logic Fail …………………………………………………………………………….. |
2-141 |
|
116-323 |
Controller NVM Data Defect………………………………………………………………….. |
2-142 |
|
116-324 |
Exception Fail……………………………………………………………………………………… |
2-142 |
|
116-334 NVM Data Mismatch ……………………………………………………………………………. |
2-143 |
|
|
116-377 |
IIT Interrupt Timeout…………………………………………………………………………….. |
2-143 |
|
116-386 USB Host Terminal Unknown Device Connection Fail ……………………………… |
2-144 |
|
|
116-747 |
Invalid Page Margin …………………………………………………………………………….. |
2-144 |
CHAIN 117
|
117-327 Controller Extension Card NVM Data Defect…………………………………………… |
2-145 |
CHAIN 123
|
123-314 UI Panel Communication Fail………………………………………………………………… |
2-147 |
CHAIN 124
|
124-311 Serial Number Fail ……………………………………………………………………………….. |
2-149 |
CHAIN 127
|
127-396 E-mail Generate Fail ……………………………………………………………………………. |
2-151 |
CHAIN 133
|
133-226 Fax Country or Clock Not Set ……………………………………………………………….. |
2-153 |
CHAIN 134
|
134-210 |
Fax Data Parameter Error…………………………………………………………………….. |
2-155 |
|
134-211 |
Fax Board Failure………………………………………………………………………………… |
2-155 |
2.2.3 Other Failure FIP
|
2.2.3.1 AC Power FIP……………………………………………………………………………………….. |
2-157 |
|
|
2.2.3.2 |
+5VDC Power FIP…………………………………………………………………………………. |
2-157 |
|
2.2.3.3 |
+24VDC Power FIP……………………………………………………………………………….. |
2-158 |
2.2.4 Generic FIP
|
CHAIN 91 |
2.2.4.1 |
Reflective Sensor Failure FIP………………………………………………………………….. |
2-159 |
||
|
091-401/402 |
Drum Cartridge Quality Life Over/ Drum Cartridge Life Over ………………. |
2-131 |
2.2.4.2 |
Permeable Sensor Failure FIP ………………………………………………………………… |
2-159 |
|
091-406/424 |
Drum Cartridge Normal Life Over/ Drum Cartridge Abnormal Life Over… |
2-131 |
2.2.4.3 |
Switch (Normal/Open) Failure FIP …………………………………………………………… |
2-160 |
|
091-430 |
Drum Cartridge Life End ………………………………………………………………………. |
2-132 |
2.2.4.4 |
Solenoid/Clutch Not Energized Failure FIP……………………………………………….. |
2-160 |
|
091-440 |
Drum Cartridge Pre Near End……………………………………………………………….. |
2-132 |
2.2.4.5 |
Solenoid/Clutch Left Energized Failure FIP ………………………………………………. |
2-161 |
|
091-441 |
Drum Cartridge Near End …………………………………………………………………….. |
2-133 |
2.2.4.6 |
Motor Does Not Rotate Failure FIP ………………………………………………………….. |
2-161 |
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
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|
WC 5022/5024 |
2-3 |
|
2.2.4.7 |
Motor Left Running Failure FIP ……………………………………………………………….. |
2-162 |
|
2.2.4.8 |
NIP/RELEASE SOLENOID Not Energized Failure FIP……………………………….. |
2-162 |
2.3 NET System Fault Check
|
2.3.1 |
Interface (Physical/Logical) ……………………………………………………………………….. |
2-165 |
|
2.3.2 |
‘Cannot connect to the network’ or ‘Print is not found from the PC’ …………………. |
2-165 |
|
2.3.3 |
No output is available, no data is printed …………………………………………………….. |
2-166 |
|
2.3.4 |
Printing can be performed but abnormally …………………………………………………… |
2-167 |
|
2.3.5 |
Network-Related Details Check Flow………………………………………………………….. |
2-167 |
2.4 Software Download
|
2.4.1 Software Download ………………………………………………………………………………….. |
2-169 |
|
Status Indicator RAPs |
06/2014 |
|
2-4 |
2.1.1 How to Troubleshoot
Level 1 Troubleshooting:
•Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you whether any Fault Code and other problematic symptoms exist, guiding you to Level 2 Troubleshooting or BSD to resolve the problem.
Level 2 Troubleshooting:
•Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, document/paper jam and other problematic symptoms. Performing a FIP or an appropriate procedure in the Check Procedure enables you to discover causes of a problem in a short period of time.
How to proceed with troubleshooting and Cautions:
•First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP or BSD to resolve the problem. To find the causes of the problem using FIP or Check Procedure etc., thoroughly read the instructions and follow the procedure properly. Sometimes, when two or more causes exist, they cannot be identified at once, so the same FIP should be repeated. In this case, pay attention to a different judgment made in the process of the same FIP.
•For source voltage related problems, such as being unable to power up the machine, refer to ‘Other Failure FIP’ to proceed with the troubleshooting.
•The Check Procedure for general electrical parts (Motor, Solenoid/Clutch, Switch, Sensor etc.) may not be shown in each troubleshooting for some cases. In such cases, proceed to troubleshoot by referring to ‘Generic FIP’.
2.1.3 Glossary
The following terminology are used throughout the troubleshooting section. The meaning of these terminology must be fully understood when performing problem analysis.
Common terms:
•Fault Code
This 6-digit code appears when the machine has found problems.
•Actuate (Deactuate)
To mechanically push (release) the Actuator of the switch or the connected mechanical linkage.
•Block
To place a sheet of document or paper on the photo sensor surface for detection.
•Check
To visually check for operation failure of parts such as relay or mechanical linkage, and the failure status of the parts.
•Enter the CE Mode
To enter the CE Mode by following the procedure described in ‘How to Enter/Exit the CE Mode’ of Chapter 6.
•Check the connection for short circuit
Turn the power OFF. Measure the resistance between the wire and the frame using the ohm range of a tester.
•Check the connection for open circuit
Turn the power OFF. Measure the resistance between both ends of the wire using the ohm range of a tester.
•Input Check [xxx-xxx]/Output Check [xxx-xxx]
To enter the Component Check by following the procedure described in ‘How to Use the CE Mode’ of Chapter 6.
•Analog Monitor [xxx-xxx]
To enter the Analog Monitor by following the procedure described in ‘How to Use the CE Mode’ of Chapter 6.
•Check the voltage level
Table 1 |
||
Voltage |
Level |
Range |
|
+3.3VDC |
(H) |
+3.2 to +3.6VDC |
|
(L) |
0.0 to +1.0VDC |
|
|
+5VDC |
(H) |
+4.8 to +5.4VDC |
|
(L) |
0.0 to +1.0VDC |
|
|
+24VDC |
(H) |
+23.3 to +25.7VDC |
|
(L) |
0.0 to +3.0VDC |
|
•PL 4.2
Refer to PL 4.2 in Chapter 5 Parts List.
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
2.1.1 How to Troubleshoot |
||
|
WC 5022/5024 |
2-5 |
•CH 6.2 Zone J4
Refer to Chain 6.2 Zone J4 in Chapter 7 BSD.
•REP 4.1.3
Refer to REP 4.1.3 in Chapter 4.
•ADJ 4.1.3
Refer to ADJ 4.1.3 in Chapter 4.
•Replace the parts in sequence
When it is impossible to analyze causes of a problem further, replace the parts in sequence. The part with a higher replacement frequency or higher possibility of causing a problem is listed first for replacement.
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Status Indicator RAPs |
06/2014 |
|
|
2.1.3 Glossary |
||
|
2-6 |
2.2.1.1 Level 1 FIP
Procedure
Ask the operator about the problem. Did the operator operate the machine correctly?
YN
Explain the correct way to operate the machine to the operator.
Output all jobs that are stored in the memory. Turn the power OFF and ON. Is the UI display normal?
YN
Refer to [BSD (CH2.1)] and [2.2.3 Other Failure FIP] to repair the malfunction in UI display.
Check the Shutdown History. Refer to [6.5.2.1 Shutdown History] to display the Fault Code on the UI. Is the Fault Code displayed on the UI?
YN
Refer to [Troubleshooting] in the User Guide and repair the following errors.
•Problems With Hardware
•Problems With Image Quality
•Problems With Copy
•Problems With Printer
•Problems With Scanner
•Problems With Network
•In Case of Paper Jam
•In Case of Document Jam
Proceed to Level 2 Troubleshooting and perform the applicable FIP.
|
Version 1.0 |
06/2014 |
|
WC 5022/5024 |
2-7 |
Status Indicator RAPs
2.2.1.1 Level 1 FIP
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
|
2.2.1.1 Level 1 FIP |
||
|
2-8 |
WC 5022/5024 |
003-500 N-Up NG Out Of Range
BSD-ON:-
During 2-Up or 4-Up, the reduce/enlarge ration was not within the range of 25 to 400%.
Cause/Action
Press [Stop] on the UI Panel and change the settings.
003-754 IPS Overrun
BSD-ON:-
The IPS processing has overtook the Scan processing.
Cause/Action
This might be avoided by setting the R/E ratio to 99% or 101%. If this occurs frequently, obtain the document from the User and contact the Support Department for assistance.
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
003-500 N-Up NG Out Of Range |
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|
WC 5022/5024 |
2-9 |
003-795 AMS NG Out Of Range
BSD-ON:-
When [Reduce/Enlarge] is set to [Auto], the reduce/enlarge ratio was not within the range of 50 to 200%.
003-942 Not-Supported Doc Size
BSD-ON:-
During DADF Scan of a Copy, Scan and Fax sending Job, an unsupported document size was detected.
Cause/Action
Press [Stop] on the UI Panel and change the settings.
NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the settings.
Cause/Action
1.Press [Stop] on the UI Panel.
2.Check the setting of the document size group.
3.Check whether the document size is a supported size.
4.If the document size is a supported size, the DADF might have malfunctioned. Refer to following FIP to check the DADF.
•005-196 (Size Mismatch Jam on No Mix-size)
•005-948 (SS-Size Mismatch Jam on No Mix-size)
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
003-795 AMS NG Out Of Range |
||
|
2-10 |
WC 5022/5024 |
003-956 Not-Supported Doc Size
BSD-ON:-
During Platen Scan, an unsupported document size was detected.
Cause/Action
Press [Stop] on the UI Panel and change the document.
NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the document.
003-963 APS NG Out Of Range
BSD-ON:-
During Copy Job, when APS is selected, the image size obtained from document size x reduce/enlarge ratio was detected to be larger than the largest Standard Paper Size.
Cause/Action
Press [Stop] on the UI Panel and change the settings.
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
003-956 Not-Supported Doc Size |
||
|
WC 5022/5024 |
2-11 |
003-972 1Job Max Page Over
BSD-ON:-
During Copy Job or Scan Job, the number of pages that can be scanned has been exceeded.
Cause/Action
Press [Stop] on the UI Panel and reduce the number of document pages.
003-973 Auto Rotation NG Out Of Range
BSD-ON:-
During Copy Job, the following conditions were met.
•Rotation is required.
•The length of the image obtained by document x reduce/enlarge ratio is longer than 297 mm.
Cause/Action
Press [Stop] on the UI Panel and change the reduce/enlarge ratio.
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
003-972 1Job Max Page Over |
||
|
2-12 |
WC 5022/5024 |
004-345 HVPS Communication Error
BSD-ON: CH9.1
Communication failure between the ESS/MCU PWB and the HVPS was detected.
Cause/Action
1.Turn the power OFF and ON.
2.Turn OFF the power and check the connection between the HVPS J500 and the ESS/ MCU PWB J402 for open circuit, short circuit, and poor contact.
3.If no problem is found, replace the following parts in sequence:
•HVPS (PL 18.3)
•ESS/MCU PWB (PL 18.3)
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
004-345 HVPS Communication Error |
||
|
WC 5022/5024 |
2-13 |
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
|
004-345 HVPS Communication Error |
||
|
2-14 |
WC 5022/5024 |
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam
BSD-ON: CH5.4
•After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.
•After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Feed Roll and Nudger Roll for foreign substances.
•The surface of the Feed Roll and Nudger Roll for wear.
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Clutch (Output Check [005-062]) for operation failure. (PL 56.7)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-123 DADF Simplex/Side 1 Regi Sensor On Jam
BSD-ON: CH5.5, CH5.4
The DADF Regi Sensor does not turn ON within the specified time after the DADF Pre Regi Sensor On.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Takeaway Roll and Regi Roll for foreign substances.
•The surface of the Takeaway Roll and Regi Roll for wear.
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
|
005-122 DADF Simplex/Side 1 Pre Regi Sensor On |
||
|
WC 5022/5024 |
2-15 |
005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting
BSD-ON: CH5.5, CH5.4
[DADF Regi Sensor Off Jam]
After the DADF Pre Regi Sensor turned OFF at Scan operation, the DADF Regi Sensor did not turn OFF within the specified time.
[DADF Regi Sensor Off Jam on Inverting]
After the DADF Pre Regi Sensor turned OFF at Invert operation, the DADF Regi Sensor did not turn OFF within the specified time.
005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam
BSD-ON: CH5.5, CH5.4
[DADF Invert Sensor On Jam on Inverting]
After the DADF Regi Sensor turned ON at Invert operation, the DADF Invert Sensor did not turn ON within the specified time.
[DADF Invert Sensor On Jam]
After the DADF Regi Sensor turned ON in the Scan operation, the DADF Invert Sensor did not turn ON within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances.
•The surface of the Regi Roll, Out Roll, and Exit Roll for wear.
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Out Roll for foreign substances.
•The surface of the Out Roll for wear
•The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10)
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
|
005-125/145 DADF Regi Sensor Off Jam/ DADF Regi |
||
|
2-16 |
WC 5022/5024 |
005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam
BSD-ON: CH5.5, CH5.4
[DADF Invert Sensor Off Jam on Inverting]
During the Invert operation where there is a next document, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.
[DADF Invert Sensor Off Jam]
During the Simplex and Duplex Scan operation, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Out Roll and Exit Roll for foreign substances.
•The surface of the Out Roll and Exit Roll for wear.
•The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10)
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-135 DADF Side 2 Pre Regi Sensor On Jam
BSD-ON: CH5.5, CH5.4
After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn ON within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Exit Roll for foreign substances.
•The surface of the Exit Roll for wear
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-048]) for operation failure. (PL 56.6)
•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
|
005-134/139 DADF Invert Sensor Off Jam on Invert- |
||
|
WC 5022/5024 |
2-17 |
005-136 DADF Side 2 Regi Sensor On Jam
BSD-ON: CH5.5, CH5.4
After the DADF Pre Regi Sensor turned ON at Invert operation, the DADF Regi Sensor did not turn ON within the specified time.
005-147 DADF Pre Regi Sensor Off Jam on Inverting
BSD-ON: CH5.5, CH5.4
After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn OFF within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Exit Roll, Takeaway Roll, and Regi Roll for foreign substances.
•The surface of the Exit Roll, Takeaway Roll, and Regi Roll for wear.
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7)
•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for foreign substances.
•The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for wear.
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-048/008] (CCW/CW)) for operation failure. (PL 56.6)
•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
005-136 DADF Side 2 Regi Sensor On Jam |
||
|
2-18 |
WC 5022/5024 |
005-196 Size Mismatch Jam on No Mix-Size
BSD-ON: CH5.4, CH5.2
The 2nd sheet or later of the document was detected to be of a different size conpared to the 1st sheet (the length of the document’s 2nd sheet or later in SS direction is longer).
Cause/Action
1.Check the size of the document that was fed by the User.
2.If the error is not cleared, check the following:
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11)
3.If no problem is found, replace the DADF PWB. (PL 56.2)
005-197 Prohibit Combine Size Jam
BSD-ON: CH5.4
A Mixed Size document was detected.
Cause/Action
Explain to the User that Mixed Size is not supported.
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
005-196 Size Mismatch Jam on No Mix-Size |
||
|
WC 5022/5024 |
2-19 |
005-198/199 Too Short Size Jam/ Too Long Size Jam
BSD-ON: CH5.4, CH5.2
[Too Short Size Jam]
It was detected that the document length in Slow Scan direction is shorter than the specifications (Simpex: 85 mm, Duplex: 110 mm).
[Too Long Size Jam]
It was detected that the document length in Slow Scan direction is at the specifications (Simpex: 1275 mm, Duplex: 480.1 mm) or longer.
Cause/Action
Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport, check the following:
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11)
If no problem is found, replace the DADF PWB. (PL 56.2)
005-210 DADF Download Fail
BSD-ON: CH1.3
When the IISS starts up (including at Power ON/Sleep recovery), it was detected that the DADF is in Download Mode.
Cause/Action
Perform the DADF software download.
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
005-198/199 Too Short Size Jam/ Too Long Size Jam |
||
|
2-20 |
WC 5022/5024 |
005-275/280 DADF RAM Test Fail/ DADF EEPROM Fail
BSD-ON: CH1.3
[DADF RAM Test Fail]
The DADF PWB RAM failed during the Read/Write operation. (At Power ON)
[DADF EEPROM Fail]
Write failure to DADF EEPROM or communication failure with EEPROM was detected.
Cause/Action
1.Turn the power OFF and ON.
2.If the problem persists, replace the DADF PWB. (PL 56.2)
005-305 DADF Feeder Cover Interlock Open
BSD-ON: CH5.1
The DADF Feeder Cover Interlock Switch was opened during DADF operation.
Cause/Action
1.Check the DADF Feeder Cover for mismatch.
2.Check the DADF Feeder Cover Interlock Switch (Input Check [005-212]) for operation failure. (PL 56.6)
3.If no problem is found, replace the DADF PWB. (PL 56.2)
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
|
005-275/280 DADF RAM Test Fail/ DADF EEPROM |
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|
WC 5022/5024 |
2-21 |
005-500 DADF Download Flash Write Error
BSD-ON: CH1.3
Failed to write into the Flash ROM during DAFD Download.
Cause/Action
1.Turn the power OFF and ON.
•If the device starts up normally
Check the FW Version of the DADF. If the FW Version is not the expected version, turn OFF the power, start up the device in Download Mode, and then try to download again. If the problem persists, replace the DADF PWB. (PL 56.2)
•If the device does not start up normally
Turn OFF the power and start up the device in Download Mode. If the device can start up in Download Mode, try to download the FW again. If the problem persists, replace the DADF PWB. (PL 56.2)
If it cannot start up in Download Mode, replace the DADF PWB. (PL 56.2)
005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam
BSD-ON: CH5.5, CH5.4
Paper was detected by the applicable sensor at Power ON, Feeder Cover Interlock Close, or DADF Open Sensor Close.
Cause/Action
1.Check the applicable sensor for remaining paper, the Actuator for return failure, contamination on sensor, and etc.
2.Check the applicable sensor for operation failure.
•DADF Pre Regi Sensor (Input Check[005-206]) (PL 56.14)
•DADF Regi Sensor (Input Check[005-110]) (PL 56.14)
•DADF Invert Sensor (Input Check[005-211]) (PL 56.10)
3.If no problem is found, replace the DADF PWB. (PL 56.2)
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
005-500 DADF Download Flash Write Error |
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|
2-22 |
WC 5022/5024 |
005-940 DADF No Original Fail
BSD-ON: CH5.1
It was detected that the document was pulled out during document feed.
Cause/Action
Reload the document.
005-948 SS-Size Mismatch Jam on No Mix-size
BSD-ON: CH5.4, CH5.2
In No Mix mode, it was detected that a document with a shorter size in Slow Scan (SS) direction was transported from the DADF.
Cause/Action
1.Check the size of the document that was fed by the User.
2.If the error is not cleared, check the following:
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11)
3.If no problem is found, replace the DADF PWB. (PL 56.2)
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
005-940 DADF No Original Fail |
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|
WC 5022/5024 |
2-23 |
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
|
005-948 SS-Size Mismatch Jam on No Mix-size |
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|
2-24 |
WC 5022/5024 |
007-270 Tray 1 Paper Size Switch Broken
BSD-ON: CH7.1
The Tray 1 Size Sensor open circuit was detected. (The AD value is at its largest.)
NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
007-272 Tray 3 Paper Size Switch Broken
BSD-ON: CH7.3
The Tray 3 Size Sensor open circuit was detected. (The AD value is at its largest.)
NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Check the following:
•The connection between the Tray 1 Paper Size Switch J109 and the ESS/MCU PWB J414 for open circuit, short circuit, and poor contact.
•Tray 1 Paper Size Switch: Analog Monitor [072-050]/Input Check [072-114] (PL 9.1)
•The Tray 1 paper guide mechanism for damage and foreign substances.
•The Tray 1 Paper Size Switch for damage, improper installation, and Actuator operation failure.
If no problems are found, replace the ESS/MCU PWB (PL 18.3).
Cause/Action
Check the following:
•The connection between the Tray 3 Paper Size Switch J820 and the 2TM PWB J548 for open circuit, short circuit, and poor contact.
•Tray 3 Paper Size Switch: Analog Monitor [072-052]/Input Check [072-110] (PL 11.1)
•The Tray 3 paper guide mechanism for damage and foreign substances.
•The Tray 3 Paper Size Switch for damage, improper installation, and Actuator operation failure.
If no problems are found, replace the 2TM PWB (PL 11.6).
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
007-270 Tray 1 Paper Size Switch Broken |
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|
WC 5022/5024 |
2-25 |
007-273 Tray 4 Paper Size Switch Broken
BSD-ON: CH7.4
The Tray 4 Size Sensor open circuit was detected. (The AD value is at its largest.)
NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Check the following:
•The connection between the Tray 4 Paper Size Switch J824 and the 2TM PWB J548 for open circuit, short circuit, and poor contact.
•Tray 4 Paper Size Switch: Analog Monitor [072-053]/Input Check [072-113] (PL 11.1)
•The Tray 4 paper guide mechanism for damage and foreign substances.
•The Tray 4 Paper Size Switch for damage, improper installation, and Actuator operation failure.
If no problems are found, replace the 2TM PWB (PL 11.6).
|
Status Indicator RAPs |
06/2014 |
|
007-273 Tray 4 Paper Size Switch Broken |
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|
2-26 |
010-311 Fusing Unit Center Thermistor Defect
BSD-ON: CH10.2
An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Center Thermistor was detected.
010-312 Fusing Unit Rear Thermistor Defect
BSD-ON: CH10.2
An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Rear Thermistor was detected.
Procedure
Turn OFF the power and disconnect the Heat Roll Center Thermistor connector P/J600. Measure the resistance between the Heat Roll Center Thermistor J600 pin-1 and J600 pin-2. Is the resistance infinite?
YN
Reconnect the connector P/J600 and measure the resistance between the ESS/MCU PWB J403 pin-1 and J403 pin-2. Is the resistance infinite?
Y N
Replace the ESS/MCU PWB (PL 18.3).
Check the following connections for open circuits and poor contacts.
•Between ESS/MCU PWB J403-1 and Heat Roll Center Thermistor P600-4
•Between ESS/MCU PWB J403-2 and Heat Roll Center Thermistor P600-3
Replace the Fusing Unit. (PL 7.1)
Procedure
Turn OFF the power and disconnect the Heat Roll Rear Thermistor connector P/J600. Measure the resistance between the Heat Roll Rear Thermistor J600 pin-3 and J600 pin-4. Is the resistance infinite?
YN
Reconnect the connector P/J600 and measure the resistance between the ESS/MCU PWB J403 pin-3 and J403 pin-4. Is the resistance infinite?
Y N
Replace the ESS/MCU PWB (PL 18.3).
Check the following connections for open circuits and poor contacts.
• Between ESS/MCU PWB J403-3 and Heat Roll Rear Thermistor P600-2
• Between ESS/MCU PWB J403-4 and Heat Roll Rear Thermistor P600-1
Replace the Fusing Unit. (PL 7.1)
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
010-311 Fusing Unit Center Thermistor Defect |
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|
WC 5022/5024 |
2-27 |
010-320 Over Heat Temperature Fail
BSD-ON: CH10.2, CH10.1
A high temperature error was detected at the Center Thermistor (245 degrees C or higher) or the Rear Thermistor (270 degrees C or higher).
NOTE: To clear this Fail, first remove the cause, next clear the value of NVM [744-040] (Over Heat Temp Fail) to ‘0’, and then turn the power OFF then ON. The relationship between the displayed value and the Thermistor that detected the high temperature error is as follows:
•0: Normal
•1: High Temperature Error of Heat Roll Center Thermistor
•2: High Temperature Error of Heat Roll Rear Thermistor
Cause/Action
Check the following:
•The Center Thermistor or the Rear Thermistor for dropped parts, sensor contamination, and foreign substances blocking the sensor.
•The Heat Roll for wound up, stuck paper.
•The Heat Roll Center Thermistor (Analog Monitor [010-050]) for operation failure.
•The Heat Roll Rear Thermistor (Analog Monitor [010-051]) for operation failure.
•The Heater Rod for operation failure.
If no problem is found, replace the following parts in sequence:
•Fusing Unit (PL 7.1)
•LVPS (PL 18.3)
•ESS/MCU PWB (PL 18.3)
010-327 Fusing Unit On Time Fail
BSD-ON: CH10.2, CH10.1
Any of the following was detected:
•The Heater Rod did not turn OFF within the specified time after the Heater Rod On.
•After power ON, the temperature of the Fusing Unit does not reach the specified value within the specified time.
Cause/Action
Check the following:
•The Heater Rod for operation failure.
•The connection between the LVPS J511 and the Fusing Unit P10 for open circuit and poor contact
•The Center Thermistor for dropped parts, sensor contamination, and foreign substances blocking the sensor.
•The Heat Roll for wound up, stuck paper.
If no problem is found, replace the following parts in sequence:
•Fusing Unit (PL 7.1)
•LVPS (PL 18.3)
•ESS/MCU PWB (PL 18.3)
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
010-320 Over Heat Temperature Fail |
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|
2-28 |
WC 5022/5024 |
010-379 Fusing Unit Hot Not Ready Return Time Fail
BSD-ON: CH10.2
The High Temperature Not Ready state is not cleared even after the Recovery Time (NVM) has passed.
Cause/Action
•Turn the power OFF and ON. If the problem persists, the Fusing Unit could be malfunctioning.
Replace the Fusing Unit. (PL 7.1)
010-392 NOHAD Fan Defect
BSD-ON: CH10.3
NOHAD Fan failure was detected. When the NOHAD Fan Fail signal indicating an abnormality of the Fan was monitored at the specified time interval, it was found to have failed the specified number of times or higher in a row.
Cause/Action
1.Check the NOHAD Fan (Output Check [042-002]) for operation failure. (PL 4.1)
2.Check the NOHAD Fan for foreign substances.
3.If no problem is found, replace the ESS/MCU PWB (PL 18.3).
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
|
010-379 Fusing Unit Hot Not Ready Return Time |
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|
WC 5022/5024 |
2-29 |
010-602 Over Temp Cooling Mode
BSD-ON: CH10.2
Unable to print because the temperature in the machine has risen above the specification value.
Cause/Action
Wait until the temperature in the machine has dropped.
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
010-602 Over Temp Cooling Mode |
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|
2-30 |
WC 5022/5024 |
016-346 Fax Parameter Incorrect
BSD-ON:-
Parameter Error received from the Fax Board. Self Diagnostic: Parameter Error received.
Cause/Action
1.Turn the power OFF and ON.
2.Print out the Error Report and then replace the Fax PWB (PL 18.5).
3.Re-send the Fax or request for the customer to receive one.
016-372 File Access Error
BSD-ON:-
Unable to access the files that had been stored in the device for some reasons (access refused, etc.).
Cause/Action
1.Turn the power OFF and ON.
2.Install a firmware with the correct version.
3.If the problem persists, replace the ESS/MCU PWB. (PL 18.3)
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
016-346 Fax Parameter Incorrect |
||
|
WC 5022/5024 |
2-31 |
016-500 Controller Download Flash Write Error |
016-501 Controller Boot Flash Write Error |
|
BSD-ON:- |
BSD-ON:- |
Unable to write the Download File of Controller Main into the Flash ROM. |
Unable to write the Download File of Controller Boot into the Flash ROM. |
Cause/Action |
Cause/Action |
1.Turn the power OFF and ON.
(If the contents of the Flash ROM is corrupted, the machine will boot up in Emergency Boot Download mode after Power ON.)
2.If the problem persists, replace the ESS/MCU PWB (PL 18.3).
1.Turn the power OFF and ON.
2.If the problem persists, replace the ESS/MCU PWB (PL 18.3).
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
016-500 Controller Download Flash Write Error |
||
|
2-32 |
WC 5022/5024 |
016-502 UI Panel Download Flash Write Error |
016-504 UI panel Font Download Flash Write Error |
|
BSD-ON:- |
BSD-ON:- |
Unable to write the Download File of UI Panel into the Flash ROM. |
Unable to write the Download File of UI Panel Font into the Flash ROM. |
Cause/Action
1.Turn the power OFF and ON.
2.If the problem persists, replace the following parts in sequence:
•ESS/MCU PWB (PL 18.3)
•UI PWB (PL 1.10)
Cause/Action
1.Turn the power OFF and ON.
2.If the problem persists, replace the following parts in sequence:
•Control Panel (PL 1.10)
•ESS/MCU PWB (PL 18.3)
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
016-502 UI Panel Download Flash Write Error |
||
|
WC 5022/5024 |
2-33 |
016-570 No Response from USB-Host for Scan Job
BSD-ON: CH3.3
When any of the following has occurred as Scan to PC (USB) is in progress.
•The command from the PC was disrupted for 5 seconds.
•The machine has detected a communication error with the USB Device.
•The sending of commands to the PC remained unsuccessful even when 500 ms has passed. (The time-out time is the time calculated from the size of the data being sent only when sending image data.)
Cause/Action
1.Press [Stop] on the UI Panel.
2.Check the connection of the USB Cable between this machine and the PC.
3.Check the status (is it powered OFF, frozen, etc.) of the PC.
016-571 No Response from USB-Host for Print Job
BSD-ON: CH3.3
When any of the following has occurred as USB Print or Download data interpretation is in progress.
•The command from the PC was disrupted for 2 minutes.
•The machine has detected a communication error with the USB Device.
•The sending of commands to the PC remained unsuccessful even when 500 ms has passed.
NOTE: This Fault will clear automatically. (It will not be displayed on the UI Panel)
Cause/Action
1.Check the connection of the USB Cable between this machine and the PC.
2.Check the status (is it powered OFF, frozen, etc.) of the PC.
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
016-570 No Response from USB-Host for Scan Job |
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|
2-34 |
WC 5022/5024 |
016-598 E-mail Message Size Over
BSD-ON:-
During Scan to E-mail, the maximum attachment size was exceeded at the 1st page.
Cause/Action
1.Press [Stop] on the UI Panel.
2.Delete the contents of the attached data.
3.Enter the Diag and input NVM [840-167].
Adjust the limit value of attachment size for Scan to E-mail.
4.Lower the resolution setting.
5.Change the document type.
6.Change the output color.
016-742/744 Download File Error/ Download File Check
Sum Error
BSD-ON:-
[Download File Error]
It was detected that there is an error with either the file format of the Download File, the Device Identifier, the Device Serial Number, or the Target Device Character String.
[Download File Check Sum Error]
The Download File checksum error was detected.
Cause/Action
1.Turn the power OFF and ON.
2.Install a firmware with the correct version.
|
Version 1.0 |
06/2014 |
Status Indicator RAPs |
016-598 E-mail Message Size Over |
||
|
WC 5022/5024 |
2-35 |
016-749/799 HBPL or XPJL Syntax Error/ Print Instruction Fail
BSD-ON:-
[HBPL or XPJL Syntax Error]
When the Print Job data interpretation is in progress, an illegal command that cannot be ignored was received from the Client driver.
[Print Instruction Fail]
During the Print Job, the Job cannot be executed with the specified combination of print parameters (Stored File Size, Paper Size, Paper Tray, Duplex Settings, Output Tray, and etc.).
NOTE: During Continuous Print, this error will not occur until the paper that immediately precedes the paper where the applicable image is supposed to be printed on has been output successfully.
Cause/Action
1.Press [Stop] on the UI Panel.
2.Check whether the Printer Driver that is being used is the correct one.
3.Check whether the specified print parameters are correct.
016-759 Copy Counter Full
BSD-ON:-
During Multi Account Mode, any of the following has occurred:
•The general user that is logged in has reached the allotted maximum print count.
•A general user that has reached the allotted maximum print count has logged in.
Cause/Action
1.Press [Stop] on the UI Panel.
2.Clear the count for the user.
|
Status Indicator RAPs |
06/2014 |
Version 1.0 |
|
016-749/799 HBPL or XPJL Syntax Error/ Print In- |
||
|
2-36 |
WC 5022/5024 |