My client has a Xerox WorkCentre 7435. The Low Voltage Power Supply failed and was replaced by an authorized Xerox service provider/supplier. Now the client is unable to print. Initially the IP address was incorrect, but now I keep getting a 016-749 error when trying to do a test print.
Can anyone point me in the right direction to figure this out?
Thanks
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016-749 JCL Syntax Error RAP
016-749 The PJL/XPJL detected a print language that cannot be printed.
Procedure
Perform the steps that follow:
1. Advise the customer to:
a. Use the printer driver of the machine to print.
b. Not use ContentsBridge to print a PDF file.
c. Request the other party to resend the internet fax document using a print language that can be printed by the machine.
2. If the fault persists, reload the software, GP 4.
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**
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Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
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Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782
9 Устранение неисправностей
90
n7
016-726
Не выполнен автоматический
выбор языка принтера.
Используйте драйвер принтера
для данного аппарата. Если
неисправность не устраняется,
обратитесь на Горячую
линию Xerox.
016-749
Аппарат не работает с языком
принтера, полученным от
драйвера.
Используйте драйвер принтера
для данного аппарата. Если
неисправность не устраняется,
обратитесь на Горячую
линию Xerox.
016-762
Указанный язык принтера не
поддерживается аппаратом.
Используйте драйвер принтера
для данного аппарата. Если
неисправность не устраняется,
обратитесь на Горячую
линию Xerox.
016-799
В данных печати содержатся
недопустимые параметры.
Проверьте данные и опции печати
и попробуйте распечатать еще
раз.
024-747
Задано недопустимое сочетание
параметров печати.
Проверьте данные и опции печати
и попробуйте распечатать еще
раз.
116-701
Двусторонняя печать невозможна
из-за недостаточного объема
памяти.
Выключите и снова включите
аппарат. Если ошибка
повторяется, обратитесь по
горячей линии Xerox.
n9
—
Ошибка внутренней связи в
аппарате.
Выключите и снова включите
аппарат. Если ошибка
повторяется, обратитесь по
горячей линии Xerox.
U0, U1, U2, U3,
U4, U6, U7, U8,
U9
—
Внутренняя ошибка аппарата.
Выключите и снова включите
аппарат. Если ошибка
повторяется, обратитесь по
горячей линии Xerox.
Код ошибки
Описание
Метод устранения
Индикация на
дисплее
Индикация
в CentreWare
Internet Services
BSD-ON:
BSD 16.1 — ESS
HDD Full status was detected and the job was aborted when accessing a mailbox.
Initial Actions
Power Off/On
Procedure
1.
Refer customer to check Mailbox section in User Guide to make available more HDD
space.
2.
Split the job into pages in order to prevent FULL state. Reduce the resolution if possible.
3.
Delete documents that are no longer needed, such as: Mailbox documents, FAX Send
Wait documents, Secure Print documents and Delayed Print documents. Make sure that
there is space in the HDD before re-scanning and re-printing.
4.
Disconnect then reconnect the HDD, ESS, MCU all PWBs connected to them (RAM,
Firmware module, EEPROM)
5.
Check the sw version of the controller sw — update if required
6.
Perform
GP 14
— only the first two parts — make sure to follow sequence and heed cau-
tions
a.
Job Log Clear Mode
b.
HDD Initialize Mode
7.
Perform
Initialize Hard Disk
8.
Replace HDD
(PL
35.2)
9.
Replace ESS PWB
(PL
35.2) (If not fixed by this, reinstall the original ESS PWB and RAM
DIMM.)
Initial Issue
WorkCentre 5335 Family Service Documentation
016-749 JCL Syntax Error RAP
BSD-ON:
BSD 34.1 — FAX
The PJL/XPJL detected a print language that cannot be printed.
1.
The print language received from the printer driver is a print language that cannot be
printed by the machine.
2.
ContentsBridge was used to attempt to print a PDF file through a machine that cannot
process PDF.
3.
When this happens with a received Internet FAX document, the Internet FAX document
that was sent by the other machine is in a print language that cannot be printed by this
machine.
Initial Actions
Power Off/On
Procedure
1.
In the case of 1, use the printer driver of the machine to print. Explanation: Depending on
PostScript, etc. options are necessary to print the desired print language. For more
details, please contact our sales representatives.
2.
In the case of 2, do not use ContentsBridge to print a PDF file.
3.
In case of 3, please request the other party to resend the Internet FAX document using a
print language that can be printed by this machine.
4.
Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware
module, EEPROM)
5.
Check the sw version of the controller sw — update if required
07/2011
2-253
BUS Updated 12/2011
Status Indicator RAPs
016-748 , 016-749