Xerox 3335 ошибка 07 500

Posted by AceOfSpades 2022-10-25T20:15:40Z

• 

  How old is the device? Do you have another one of it? If so try swapping the tray. Maybe the tray lift mechanism is junk or your feeder rolls don’t pick up the paper anymore.
  Edit : just thought of a similar issue I had at work with another device. Maybe the paper sensor ( really just a plastic pin on an axle ) is bent or dislodged.

  
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• How old is the device? Do you have another one of it? If so try swapping the tray. Maybe the tray lift mechanism is junk or your feeder rolls don’t pick up the paper anymore.
  Edit : just thought of a similar issue I had at work with another device. Maybe the paper sensor ( really just a plastic pin on an axle ) is bent or dislodged.

  The device is brand new!  It’s not the tray, I really think it’s how they’ve setup the notifications to work, which makes no sense!

  So, send a job to tray 1, but notify the user if there is no paper in the ByPass Tray!

  I found a setting where you can disable «failed jobs».  However, this is not the greatest solution as you won’t know when a job has actually failed.  

  Xerox support was no help, at least the rep I spoke to.  Sounded like her first week at the job!  I’ll contact them again tomorrow and will try to get it escalated.

  
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• 

  AceOfSpades wrote:

  Edwin_Eekelaers wrote:

  How old is the device? Do you have another one of it? If so try swapping the tray. Maybe the tray lift mechanism is junk or your feeder rolls don’t pick up the paper anymore.
  Edit : just thought of a similar issue I had at work with another device. Maybe the paper sensor ( really just a plastic pin on an axle ) is bent or dislodged.

  The device is brand new!  It’s not the tray, I really think it’s how they’ve setup the notifications to work, which makes no sense!

  So, send a job to tray 1, but notify the user if there is no paper in the ByPass Tray!

  I found a setting where you can disable «failed jobs».  However, this is not the greatest solution as you won’t know when a job has actually failed.  

  Xerox support was no help, at least the rep I spoke to.  Sounded like her first week at the job!  I’ll contact them again tomorrow and will try to get it escalated.

  My friendly Xerox rep is still asleep right now as it’s only 5.45am over here and in Portugal ( where she lives ) but I’ll ask her around 8-9am. Have you accessed the printer config either on the device or Web interface and checked which tray has the priority? Do you have the admin password on the device? Just confirm or deny but no mentioning any password pls

  
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• 

  Can you check if the bypass tray is open or closed when this error pops up?? The moment it’s closed you shouldn’t see the message as then the tray is not active.

  Please let me know when you see this. I have access to a Xerox tech for the next 13 hours.

  
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• Edwin_Eekelaers wrote:

  AceOfSpades wrote:

  Edwin_Eekelaers wrote:

  How old is the device? Do you have another one of it? If so try swapping the tray. Maybe the tray lift mechanism is junk or your feeder rolls don’t pick up the paper anymore.
  Edit : just thought of a similar issue I had at work with another device. Maybe the paper sensor ( really just a plastic pin on an axle ) is bent or dislodged.

  The device is brand new!  It’s not the tray, I really think it’s how they’ve setup the notifications to work, which makes no sense!

  So, send a job to tray 1, but notify the user if there is no paper in the ByPass Tray!

  I found a setting where you can disable «failed jobs».  However, this is not the greatest solution as you won’t know when a job has actually failed.  

  Xerox support was no help, at least the rep I spoke to.  Sounded like her first week at the job!  I’ll contact them again tomorrow and will try to get it escalated.

  My friendly Xerox rep is still asleep right now as it’s only 5.45am over here and in Portugal ( where she lives ) but I’ll ask her around 8-9am. Have you accessed the printer config either on the device or Web interface and checked which tray has the priority? Do you have the admin password on the device? Just confirm or deny but no mentioning any password pls

  I’m remote to this device, and do have access to the Web GUI.  I cannot find anywhere to set the tray priority.

  
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• Edwin_Eekelaers wrote:

  Can you check if the bypass tray is open or closed when this error pops up?? The moment it’s closed you shouldn’t see the message as then the tray is not active.

  Please let me know when you see this. I have access to a Xerox tech for the next 13 hours.

  The Bypass Tray is closed when this notification appears.

  
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• Are the bypass tray and tray 1 set to the same media size and type? If yes, try changing the bypass to different media.

  
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• The Repairatrooper wrote:

  Are the bypass tray and tray 1 set to the same media size and type? If yes, try changing the bypass to different media.

  No, Tray 1 is set to letter, and the bypass tray is set to legal.

  Initially both were set to letter.

  
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• Here is a screenshot of the firmware etc.

  

  
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• 

  AceOfSpades​
  Did you ever work out how to resolve this?
  We have been having the same issue for a few years and never were able to stop the bypass tray failure notification

  I had seen the same post in the Xerox support forums so had resigned myself to just live with it showing a failure message every time we print.

  
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• spicehead-nd14w wrote:

  AceOfSpades​
  Did you ever work out how to resolve this?
  We have been having the same issue for a few years and never were able to stop the bypass tray failure notification

  I had seen the same post in the Xerox support forums so had resigned myself to just live with it showing a failure message every time we print.

  I spoke to a Xerox tech at another client site.  He said that this is by design and cannot be disabled!

  The only way around this is to disable alerting, but then you won’t get notifications on completed jobs, paper empty, paper jam, etc.

  
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