Thunderbird ошибка expunge failed

I did change one thing in the config editor   mail.imap.expunge_after_delete  to TRUE

a tbird user for some 20 years now.

I began having this same issue on March 19. I noticed my inbox and sent folders did not have anything in them, However subset of the inbox did. I logged into my server webmail and emails were there. I have contacted isp and they say its a know ttbird issue, could not help me. I hired a tech guy who could not solve.

I have uninstalled and reinstalled

I have deleted profiles.
I did change one thing in the config editor mail.imap.expunge_after_delete to TRUE

I deleted all trash on my webmail.
this got me the send box mail back. but still no inbox messages
I can send mail

Here is exact message pop up

CUrrent operation on inbox did not succeed. Mail server at xxxxxx@xxx.xxx responded EXPUNGE failed

AT this point I dont even know what expunge is. any help appreciated. I feel like i am left to myself to fix.

Seems this is recurring problem after much searching with no easy fix. ANd no I had not updated when this happened.Altho I have updated on Mar 26 to latest version thikning this might help. It did not . Prior had been 78.6 I believe. I learned last year not to do auto update but ask me first.

a tbird user for some 20 years now.

and your provider can tell you it is a known Thunderbird issue but has no idea of what the issue is. How helpful is that.

But as you don’t mention which provider you use all I can tell you is what the IMAP expunge command is. It is an imap mail command issued to the mail server to delete one or more emails.

So who is the mail provider?
Could they tell you what the issue was or were they just getting you off the phone blaming some other issue that was not their responsibility? I don’t mean support the product, just tell you why it fails!

BTW the hidden preference mail.imap.expunge_after_delete is managed using the user interface setting in server settings «When I delete a message remove it immediately.» as a general rule there is nothing in the config editor to fix normal Thunderbird issues.

When Thunderbird can not connect to the mail server it does delete mail and folders stored locally as they are really a local cache for speed and depend on the mail server as the canonical source of email. By far the most common cause of these failure to communicate are security suite and their invasive features. But try the two following things and see if mail works. I am guessing it will with the second. But if not try Thunderbird safe mode while in the operating system safe mode;

• Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on «Restart with Add-ons Disabled». If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
• Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there’s other software in your computer that’s causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

Ok I will try these two things altho the first i had done before with no effect. Just did again and nothing
will try second later today

I am using my local isp provider pen tell data.  

I am using only windows defender

What i dont understand is why is the server or thunderbird issuing a command to delete email when all I am trying to do is sync the messages.

I too thought tech support was brushing me off. On further research I found apage on their web site with setting up your email etc settings. The incoming port which tbird had grabbed automatically when setting up was wrong. SO when I changed to what isp said. tbird began spinning and spinning BUT i did nto get the expunge failed message but didnt get my inbox either….. It never completed the syncing process and i switch the port back and got the expunge message. Is there something there. Again seems to me tech support should be answering that question but they dont seem to want to talk. Last time i hung onhold for 30 minutes after waiting 3 days to reach them

BTW tech guy i hired tried to sell me some pay for mail service through micorsoft mail exchange and said imap providers are old and outdated. What do i know..its been working for me for years albeit odd problems infrequently. This problem has lasted the longest and so far been unsolveable.

also I still dont understand why I can see the subfolders of the inbox but not the mail inbox. If I am on webmail and move mail to sub folder i can now see within tbird.
I here system pinging when a message is being received.

also the acivity manager i tbird says mail account update . xx messages downloaded but i cant see them?

So I am still left wondering where the issue is server o tbird

Выбранное решение

after 3 phone calls and much waiting with my isp one woman sent it to further review yesterday. This morning i logged in and there they were. received a call from isp and she admitted there was some coding issue on there end. ALl is well…

TELUS in canada has Forced me to switch to Gmail. I’ve spent 10 HOURS trying to get this working beyond frustrated!!

Basically I set up thunderbird with the settings given by telus and the following is occuring.

[Thunderbird]

— Receiving emails thru thunderbird — WORKING
— Sending Emails thru thunderbird — NOT WORKING. Shows they are SENT (in thunderbird) but in if I go to Gmail it’s not in the SENT folder.

«An error occurred while sending mail: The mail server sent an incorrect greeting: mtlp000083 cmsmtp ESMTP server not available.» when sending email thru thunderbird

[Gmail website]

— I can SEND and COMPOSE/SEND a message and it will receive to thunderbird. Messages composed in gmail will show it’s in the SENT folder in gmail.

PLEASE HELP! I’ve spent over 10 HOURS now doing everything I can. Telus support has not completely stopped helping me as it’s not there end.. I have no idea what to do..

Attached screenshots

First, gmail copies sent messages automatically to the Sent Mail folder, so ‘Place a copy in’ in the Copies & Folders section of Account Settings should be unchecked. Next, right-click the account in the Folder Pane, Subscribe… and check the box for Sent Mail. After making those changes, if not already made, see if sending works properly. The settings in your pictures are correct. If it still doesn’t work, disable a VPN if you have one.

Thanks for the reply! Are these settings you mention above in gmail or thunderbird? Thanks

Ok I figured it was for thunderbird. But I cannot figure out the «Next, right-click the account in the Folder Pane, Subscribe… and check the box for Sent Mail. After making those changes, if not already made, see if sending works properly»

The Copies & Folders and subscribe settings are in TB (see pictures).

Modified September 19, 2021 at 6:13:46 PM PDT by sfhowes

Thats strange. My thunderbird looks different. It’s not set up the same as yours. I have the newest 78.14.0 (32-bit)

I did the folders and copies uncheck part but the subscribe I can’t find anywhere..

Attached at all my settings in the Account Settings.

See my 3rd picture of the Folder Pane in the main window. Since your account is IMAP, Subscribe should appear in the right-click menu. Maybe you’ve hidden the Folder Pane; it’s under View/Layout.

Modified September 19, 2021 at 7:30:32 PM PDT by camarosource

Sending a message to yourself is not a good test, as gmail doesn’t treat messages to oneself the same as sending to different accounts. Also, the relevant folder is Sent Mail, not Sent.

Just replied to an email to test it to someone else and still not showing on gmail’s «Sent» folder so I am assuming the email is not even going thru since no one so far is replying to emails I send out from thunderbird (which don’t show they «sent» on gmail’s side)

On the gmail website, there is a Sent folder, but it is the same as the Sent Mail that you subscribe in TB. Don’t ask me why, that’s just the way it works, as you can confirm by sending messages in TB (not to yourself).

I donno what else to do. All I can say is i’m ready to rip my hair out! I’ve wasted my ENTIRE DAY dealing with this CRAP and getting no where from telus who migrated this.. nearly a MONTH of important emails never sent only to discover TODAY they were never sent. I had plans today and had to cancel for what should have been an easy fix but I still cannot get emails from thunderbird to SEND out. People I send to are telling me nothing is being received and the «sent» (only folder on gmail as there is no «Sent mail») does not have those emails I send thru thunderbird which indicates that it’s true, my emails are NOT being actually sent out..

I’m just BEYOND frustrated.. I’ve been dealing with this since 8AM this morning and it’s now 10PM and still no where closer to fixing this than 14 hours later.

do you think you can stop taking pictures with your camera and use screen capture software. It makes loading them to view much faster for those of us with poor internet services.

This link offers 10 ways for windows 10 and the simplest is probably the snipping tool that comes with windows https://www.businessinsider.com.au/how-to-screenshot-on-windows?r=US&IR=T

The screens look different because sfhowes is using Version 91 and it is heavily customized, but the screen information remains the same.

I did the folders and copies uncheck part but the subscribe I can’t find anywhere..

Try the first tab with the Thunderbird three pane view of your mail accounts and mail. (you are on the second in your pictures.)

Do you have cookies enabled in options/preferences? search cook in preferences/options to locate the setting.

Chosen Solution