Let me have you run the following fix as well. It will remove a few left over elements of Malwarebytes as well as remove the policies telling certain security software not to run.
Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It’s important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.
Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.
NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.
Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.
Note: If the tool warned you about an outdated version please download and run the updated version.
NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.
NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.
The following directories are emptied:
- Windows Temp
- Users Temp folders
- Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
- Recently opened files cache
- Flash Player cache
- Java cache
- Steam HTML cache
- Explorer thumbnail and icon cache
- BITS transfer queue (qmgr*.dat files)
- Recycle Bin
Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.
The system will be rebooted after the fix has run.
fixlist.txt
Thanks
- Remove From My Forums
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Question
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We use Windows 7 SP1 clients with Roaming Profile and Folder Redirection and they are connected to a Windows 2008 SP2 server. We are getting issues when someone tries to open files on their redirected Desktop and they get the message «‘The item
referred to by this shortcut cannot be accessed. You may not have the appropriate permissions» if you click browse it then defaults to a different users profile. If you click through the errors the file eventually loads. If you open Word
from the Start menu and then browse to the file it opens fine. We have found that deleteting the Normal.DOTM file sometimes fixes the error, but only seems effective 50% of the time. This doesn’t happen for all users, and seems to occur in clusters
and not all the time.There are a couple of events showing for about the time the error occured they are:
Type Error Source Application Error Category Name 100 Event 1000
Faulting application name: WINWORD.EXE, version: 14.0.4762.1000, time stamp: 0x4bae25b7
Faulting module name: wwlib.dll, version: 14.0.4762.1000, time stamp: 0x4bae2623
Exception code: 0xc0000005
Fault offset: 0x00034b81
Faulting process id: 0x1734
Faulting application start time: 0x01d0234ef75c42aa
Faulting application path: C:Program Files (x86)Microsoft OfficeOffice14WINWORD.EXE
Faulting module path: C:Program Files (x86)Microsoft OfficeOffice14wwlib.dll
Report Id: 6f74438b-8f42-11e4-9e45-00c2c6506cb5Type information Source Office Software Protection Platform Service Category Name 0 Event 1003The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 1f76e346-e0be-49bc-9954-70ec53a4fcfe, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
2: 9da2a678-fb6b-4e67-ab84-60dd6a9c819a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: dd457678-5c3e-48e4-bc67-a89b7a3e3b44, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
@BriMac11
Thank you for posting on the HP Support Community.
Firstly, you’ll need to have the full feature software for your printer installed on your Windows computer. You can download and install the HP Software here — HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers ( select the operating system windows 7)
Next, enable Scan to Computer:
- Double click the icon on your desktop for the HP ENVY 4500 series. The printer assistant will open.
- Under Scan, select Scan to Computer.
- If scan to computer is already enabled. Select disable, and then enable again.
- Retry the scan from the printer.
Note: You can also just start the scan from your computer as well. The printer assistant will give you more options to customize your scan.
If the scan to computer will not enable, or if it still doesn’t work after being enabled, try doing a network power reset. Let’s leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee