Created OnOctober 22, 2020
Last Updated OnOctober 26, 2020
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If you are going to make changes over SADP tool, and you are seeing this error prompt, it usually occurs for the following reasons:
1.The password entered is incorrect.
2.The security level of SADP is not authorized to modify the camera’s network information.
For 1st, please refer to this article to reset your password: https://sunbatech.com//faq/how-to-reset-password-for-your-sunba-illuminati-camera/
For 2nd, please go to Configuration-System-Security and change Security Service to “enable illegal login lock”.
If you are unable to access the camera’s interface, connect the device directly to the computer to make the changes.
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This error occurs when you’re trying to set an IP address to either a Hikvision IP camera, DVR, NVR, or intercom system. Let’s say you want to adjust the IP address to match the network range of your local network but when you do so the SADP Tool shows Error 2015: Others.
This issue is caused by the computer and the camera (or any other Hikvision device) being on different subnets, so what happens is it will actually not allow you to either enable the HTTP or manually set the IP address.
To fix this you need to make some changes to your network adapter which then allows us to set the IP address. After that, you need to change the network adapter back to the previous settings and you’ll be good to go.
First of all, let’s see how the Hikvision error code 2015 shows up on the SADP. In this example, we have a Hikvision device on the network and we can see the IP address of the device (192.0.0.65) on the SADP tool.
If we click on Enable DHCP and enter the password we get the message Error 2015: Others. Same error shows up if you try to manually modify the IP address of your device.
To fix this issue, go to the Network Adapter settings on our computer. In the bottom right corner, right click on the Network Adapter and then click Open Network & Internet settings.
Click Change adapter options and you’ll see your Local Area Connection.
Right click again and go to Properties.
Select Internet Protocol Version 4, then click Properties.
Here you have to put the Network Adapter on the same range as that of the camera. In our case we have to put:
- IP address: 192.0.0.5
- Subnet Mask: 255.255.255.0
- Default Gateway: 192.0.0.1
Technically you can use any IP address as long as it’s the same format. Click Close and go back over to the SADP tool. Don’t do anything else but close down the SADP tool.
Most people don’t close the SADP tool and still get the same error message. You need to completely close it and after that, the settings we just did will take effect.
Reopen the SADP tool and change the IP address of your device, either by using the DHCP mode or setting it manually. This time the settings will go through successfully and no Error 2015 will show up.
Once done, you need to change the network adapter settings back to the original. Go back to where you were before. Select “Obtain the IP address automatically”, close and all is done.
Hope this tutorial was helpful to you.
Коды ошибок SADP
Коды ошибок SADP
Инструмент SADP — это программное обеспечение, которое можно использовать для обнаружения и изменения IP-адреса IP-камер, цифровых видеорегистраторов, сетевых видеорегистраторов, дверных звонков и т.д.
Довольно часто при попытке установить инструмент SADP или при нажатии кнопки поиска для сканирования сети на наличие IP-камер могут отображаться различные коды ошибок. В этом руководстве перечислены все коды ошибок SADP и их значения, которые помогут вам исправить проблемы.
В таблице ниже перечислены наиболее важные коды ошибок SADP, их кодовые номера, а в последнем столбце показано значение каждой ошибки.
| Ошибка SADP | Код ошибки | Имея в виду |
| SADP_NOERROR | 0 | Нет ошибки |
| SADP_ALLOC_RESOURCE_ERROR | 2001 г. | Ошибка распределения ресурсов |
| SADP_NOT_START_ERROR | 2002 г. | SADP не запущен |
| SADP_NO_ADAPTER_ERROR | 2003 г. | Нет сетевой карты |
| SADP_GET_ADAPTER_FAIL_ERROR | 2004 г. | Не удалось получить информацию о сетевой карте |
| SADP_PARAMETER_ERROR | 2005 г. | Ошибка параметра |
| SADP_OPEN_ADAPTER_FAIL_ERROR | 2006 г. | Open NIC Failed |
| SADP_SEND_PACKET_FAIL_ERROR | 2007 г. | Отправка пакета не удалась |
| SADP_SYSTEM_CALL_ERROR | 2008 г. | Не удалось получить системный интерфейс |
| SADP_DENY_ERROR | 2009 г. | Устройство отказывается обрабатывать |
| SADP_NPF_INSTALL_FAILED | 2010 г. | Установить НПФ не удалось |
| SADP_TIME_OUT | 2011 г. | Тайм-аут устройства |
| SADP_CREATE_SOCKET_ERROR | 2012 г. | Ошибка создания сокета |
| SADP_BIND_SOCKET_ERROR | 2013 | Не удалось привязать сокет |
| SADP_JOIN_MULTI_CAST_ERROR | 2014 г. | Не удалось присоединиться к многоадресной рассылке |
| SADP_NETWORK_SEND_ERROR | 2015 г. | Ошибка отправки |
| SADP_NETWORK_RECV_ERROR | 2016 г. | Ошибка получения |
| SADP_XML_PARSE_ERROR | 2017 г. | Ошибка многоадресного анализа XML |
| SADP_LOCKED | 2018 г. | Устройство заблокировано |
| SADP_NOT_ACTIVATED | 2019 г. | Устройство не активировано |
| SADP_RISK_PASSWORD | 2020 г. | Пароль высокого риска |
| SADP_HAS_ACTIVATED | 2021 г. | Устройство было активировано |
| SADP_EMPTY_ENCRYPT_STRING | 2022 год | Зашифрованная строка пуста |
| SADP_EXPORT_FILE_OVERDUE | 2023 г. | Просрочен экспорт файла |
| SADP_PASSWORD_ERROR | 2024 г. | неверный пароль |
| SADP_LONG_SECURITY_ANSWER | 2025 г. | Длинный ответ безопасности |
| SADP_INVALID_GUID | 2026 г. | Неверный GUID |
| SADP_ANSWER_ERROR | 2027 г. | Неправильный ответ |
| SADP_QUESTION_NUM_ERR | 2028 г. | Ошибка номера секретного вопроса |
| SADP_LOAD_WPCAP_FALL | 2030 г. | Ошибка загрузки Wpcap |
| SADP_ILLEGAL-VERIFICATION_CODE | 2033 г. | Неверный проверочный код |
Анализ кода распространенной ошибки SADP
Ошибка параметра SADP 2005
Объяснение: Параметры, такие как пароль, серийный номер, не заполнены. При сбросе пароля импортированный файл пуст или его содержимое превышает 512 байт.
Устройство SADP 2009 отказывается обрабатывать
Объяснение: Ошибка пароля, номер порта HTTP недействителен, адрес IPv6 пуст, шлюз IPv6 пуст.
Истекло время ожидания устройства SADP 2011
Объяснение: Когда SADP отправляет запрос и не получает ответа от устройства через 10 секунд, он выдаст эту ошибку. В этой ситуации нам нужно использовать Wireshark для захвата пакетов для анализа времени ответа от устройства.
Ошибка отправки SADP 2015
Объяснение: Когда IP-адрес ПК изменяется и SADP не перезапускается, возникает ошибка.
SADP выскакивает с ошибкой «программа работает, сначала выйдите» после установки.
Объяснение: Если каталог установки совпадает с каталогом установки, убедитесь, что каталог установки программного обеспечения и пакет установки не находятся в одном каталоге.
SADP 2022 Зашифрованная строка пуста
Объяснение: Если при импорте файла XML не удается найти соответствующую зашифрованную строку, возникает ошибка. Вам необходимо перезагрузить устройство и снова сбросить пароль.
Надеемся, эта статья поможет вам разобраться с ошибками SADP.
Похожие записи
This article will help you to solve the problem with the Hikvision SADP error 2015.
If you have a Hikvision camera or recorder (DVR or NVR), you may face this type of error while trying to configure the IP address. So let’s talk about a solution for that.
The message «Error 2015: Others» is displayed when the error occurs.
Hikvision SADP error 2015 message
Let’s understand why the problem occurs and how to solve it.
What causes the Error 2015 on the SADP tool
The error 2015 shows up when the devices are in different subnet range.
You usually see this error message when the computer running the SADP tool and the devices (DVR, NVR, or IP cameras) are not using similar IP addresses and subnet masks that allow them to be part of the same logical network.
SADP Tool and DVR on different subnets
As you can see in the diagram, the DVR has the IP 192.168.0.1, and the laptop has g the 192.168.1.2, which is on a different subnet range. (supposing both are using the same subnet mask 255.255.255.0). Let’s talk about how to fix that problem.
How to fix the SADP Error 2015
You can add an extra IP address to your computer/laptop to match the Hikvision IP device’s range to make the SADP tool work properly and then change the camera or recorder IP address to the correct subnet range.
Let’s start by adding an extra IP address to your computer/laptop.
On the bottom of the screen, right-click the network icon (close to the windows clock) and select «Open Network & Internet Settings » as shown in the picture.
(If you don’t see this icon, just open the Control Panel and the Network & Internet).
Next, click on «Change adapter options».
You may see a screen with the network adapters, as shown below.
Right-click the interface that represents your connection and select «Properties«.
Double-click the «Internet Procotol Version 4» or click the «Properties» button.
Click the «Avanced» button to open the next window.
Click the «Add…» button to add an extra IP address.
Add the extra IP address to the Ethernet interface.
After adding an extra IP address to the computer/laptop, the SADP tool can find the devices in the devices without a problem, and the error just goes away.
That’s cool, huh?
Now you can open the SADP tool and do whatever you want to do.
As you can see in the diagram below, the devices are in the same subnet range.
You shouldn’t see the SADP error 2015 anymore.
I recommend you change the Hikvision device IP address to the same subnet range used by your computer, and then you can remove the extra IP if you want to.
Related articles
Here are some related articles that can help you.
Conclusion
The Hikvision SADP error 2015 can be easily fixed. You just need to set up every device on the local network to same subnet range and the error disappers.
If you need extra information, please visit the Hikvsion website.
I hope this article can help you; please share it with your friends.
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Stuck with a camera — SADP saying ‘Timed out’ or ‘Device Rejected’
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Thread startervirdi
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Start dateAug 18, 2020
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#1
Need some help please!
I am kinda stuck 
So I bought a used camera. Which looks like was used on a NVR before
I have plugged it into my POE Switch and I can see the camera in SADP.
The problem is that it’s showing with a 192.168.254.3 address …and I can’t change it in SADP?
How do I tackle this please?
Obviously SADP wants a Password it I attempt any change ..and I don’t know what the password is?
Thanks
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#2
You don’t mention the model number.
- Thread starter
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#3
I managed to get it going. So I pressed the reset button.
SADP then picked up with the 192.168.1.64 address. However, SADP then wanted me to set an ‘Activation password’. However every time entered one, it came back with a ‘error 2015’
I then managed to get it going by looking under Camera Management > Activation in the NVR and I ticked ‘default activation password’?
So what did I miss please?
Camera is a: DS-2CD2163GO-is
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#4
Allowing the NVR to pass its password to the cameras is the standard setup.
Good that you have resolved it.
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#5
Hi,I managed to get it going. So I pressed the reset button.
SADP then picked up with the 192.168.1.64 address. However, SADP then wanted me to set an ‘Activation password’. However every time entered one, it came back with a ‘error 2015’
I then managed to get it going by looking under Camera Management > Activation in the NVR and I ticked ‘default activation password’?
So what did I miss please?
Camera is a: DS-2CD2163GO-is
I cannot find the default activation password setting you are talking about. Can you please take a picture of it, it still keeps timing out for me and it keeps disappearing. I really need help.
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#6
Just run your SADP application with Administrator Privilleges,
Run With Administrator
just it
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Lb85
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#1
Hi guys,
I’m deploying a bunch of new IP cams. I used SADP tool ver. 3.0.2.4 and saw this error, cable contractor who installed them claims he used a specific password, which worked OK with other Hickvision cams.
Is it a password or software or firmware?
Please let me know if you know who to resolve this.
Thank you.
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#2
Is it a password or software or firmware?
Sounds like a wrong password problem.
I’m deploying a bunch of new IP cams.
Model number?
Many of the newer Hikvision cameras have a hatch in the body, under which is a reset button, and SD card access.
To reset with the button, press the button, power on the camera, wait around 30-40 seconds, after which the camera will be in the ‘Inactive’ status requiring a new password to be set.
Lb85
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#3
Sounds like a wrong password problem.
Model number?
Many of the newer Hikvision cameras have a hatch in the body, under which is a reset button, and SD card access.
To reset with the button, press the button, power on the camera, wait around 30-40 seconds, after which the camera will be in the ‘Inactive’ status requiring a new password to be set.
Thanks for reply. Model is Hikvision DS-2CD MP. Do you think I can reset this by pressing reset?
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I don’t recognise that as a model number.
Do you think I can reset this by pressing reset?
If it has a reset button — yes, you can.
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#5
I don’t recognise that as a model number.
If it has a reset button — yes, you can.
Maybe this: DS-2CD2185FWD-IS. The guys I will send will attempt to reset them tomorrow. Thanks.
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#6
Yes — that camera is listed in the product specs as having a reset button.
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#7
Device Rejected is problem when modifying paremeters gets time out(couldnt ping camera at the time or send packets), in some certain times u will get TimeOut error, but sometimes u will get DeviceRejected. In most cases i had this problem with my customers when it was bad RJ45 connector. Make sure all TX’s and RX’s work properly.
To make sure try to ping IP -t to see if response is consistent.
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#8
Device Rejected is problem when modifying paremeters gets time out(couldnt ping camera at the time or send packets), in some certain times u will get TimeOut error, but sometimes u will get DeviceRejected. In most cases i had this problem with my customers when it was bad RJ45 connector. Make sure all TX’s and RX’s work properly.
To make sure try to ping IP -t to see if response is consistent.
Ok,
I fixed an issue by matching camera’s factory subnet and only then it allowed me to modify network parameters. I think it’s a buggy firmware, no other explanation of this behavior.
|
Error |
Code |
information |
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SADP_NOERROR |
0 |
No Error |
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SADP_ALLOC_RESOURCE_ERROR |
2001 |
Allocation of resource error |
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SADP_NOT_START_ERROR |
2002 |
SADP not started |
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SADP_NO_ADAPTER_ERROR |
2003 |
No NIC |
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SADP_GET_ADAPTER_FAIL_ERROR |
2004 |
Get NIC info failed |
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SADP_PARAMETER_ERROR |
2005 |
Parameter Error |
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SADP_OPEN_ADAPTER_FAIL_ERROR |
2006 |
Open NIC Failed |
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SADP_SEND_PACKET_FAIL_ERROR |
2007 |
Sending Packet Failed |
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SADP_SYSTEM_CALL_ERROR |
2008 |
Get system interface failed |
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SADP_DENY_ERROR |
2009 |
Device refuse to process |
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SADP_NPF_INSTALL_FAILED |
2010 |
Install NPF failed |
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SADP_TIME_OUT |
2011 |
Device time out |
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SADP_CREATE_SOCKET_ERROR |
2012 |
Create socket failed |
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SADP_BIND_SOCKET_ERROR |
2013 |
Bind socket failed |
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SADP_JOIN_MULTI_CAST_ERROR |
2014 |
Join multi-cast failed |
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SADP_NETWORK_SEND_ERROR |
2015 |
Sending error |
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SADP_NETWORK_RECV_ERROR |
2016 |
Receiving error |
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SADP_XML_PARSE_ERROR |
2017 |
Multi-cast XML parse error |
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SADP_LOCKED |
2018 |
Device is locked |
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SADP_NOT_ACTIVATED |
2019 |
Device is not activated |
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SADP_RISK_PASSWORD |
2020 |
High risk password |
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SADP_HAS_ACTIVATED |
2021 |
Device has been activated |
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SADP_EMPTY_ENCRYPT_STRING |
2022 |
The encrypted string is empty |
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SADP_EXPORT_FILE_OVERDUE |
2023 |
Export file overdue |
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SADP_PASSWORD_ERROR |
2024 |
Incorrect password |
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SADP_LONG_SECURITY_ANSWER |
2025 |
Long security answer |
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SADP_INVALID_GUID |
2026 |
Invalid GUID |
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SADP_ANSWER_ERROR |
2027 |
Incorrect answer |
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SADP_QUESTION_NUM_ERR |
2028 |
Security question number error |
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SADP_LOAD_WPCAP_FALL |
2030 |
Load Wpcap failed |
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SADP_ILLEGAL-VERIFICATION_CODE |
2033 |
Illegal verification code |
Hikvision SADP Tool Common Errors and Solutions :-
- 2005 parameter error
Possible situations:
Parameter such as password, serial number, is empty.
When reset the password, imported file is empty or the file’s content has more than 512 bytes.
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2009 device refuse to process
Possible situations:
Password error, HTTP port number is invalid, IPv6 address is empty, IPv6 gateway is empty.
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2011 device timed out
When SADP sends an request, and no response from the device after 10 seconds, it will give this error, in this situation we need to use Wireshark to capture the packets to analyze the response time from the device.
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2015 sending error
When the IP address of the PC is changed, and SADP is not restarted, the error will occur.
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SADP pop up with error ”the software is running, please exit first” after installation
When the installation directory is same as the installation package, ensure the software installation directory and installation package are not in the same directory.
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2022 The encrypted string is empty
When import the XML file, and cannot find the corresponding encrypted string, the error will occur, we need restart the device and reset the password again.
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