Adobe Employee
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12136855#M81003
Jun 24, 2021
Jun 24, 2021
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Hi,
From the description given above, if we understand correctly, then initially you were experiencing trouble downloading the Acrobat Reader application and receiving error «RdrServicesUpdater.exe — Application Error: was unable to start correctly»
However, the application was installed successfully and running fine since then. Is that the case?
Probably reasons or cause comprises wrongly registered DLL files, unsuited DLLs. Which was fixed automatically after finishing the installation.
If you get to experience the same issue again, then do let us know.
Thanks,
Akanchha
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Jun 28, 2021
Jun 28, 2021
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In Response To AkanchhaS
Hi Akanchha,
thank you for reply. I downloaded the reader from https://get.adobe.com/de/reader/enterprise/ und tried to install it manually on window server 2019. Installation is completed, but there is an error message (pic 1) at the end of the installation. When I confirm the message, the second message appeared (pic 2). Adober reader is installed and work fine so far, but I can’t distribute it in our enterprise environment, as long I get this error. Can you help?
Dimitri
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12150270#M81203
Jul 01, 2021
Jul 01, 2021
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In Response To Diomann
Hi,
Thanks for the screesnshots. Somehow, its not opening at our end. Would you mind attaching it once gain please?
~Akanchha
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Jul 01, 2021
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In Response To AkanchhaS
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12186747#M81601
Jul 19, 2021
Jul 19, 2021
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In Response To Diomann
Hey!
I’m sorry for the delay in response to your last message. Just wanted to check if this issue has been resolved or required further assistance?
In case you are still experiencing the same issue, please try the following steps:
1- Run the repair of the product Open Reader DC>Help>Repair Installation
2- If it still doesn’t help, then use this cleaner tool for the removal http://labs.adobe.com/downloads/acrobatcleaner.html of the app an reinstall it https://get.adobe.com/reader/enterprise/
Thanks,
Akanchha
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Jul 20, 2021
Jul 20, 2021
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In Response To AkanchhaS
The problem is NOT how to repair the Reader as it seems to work fine. I just don’t want to have any error messages during the installation in the enterprise environment.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12392995#M83306
Sep 20, 2021
Sep 20, 2021
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In Response To AkanchhaS
Hello,
I have the same issue on Windows Server 2019 and Adobe Rdr DC 21.007.20091. The application works fine itself but the mentioned error very often appears on the screen.
I reinstallaed the whole application using the cleaning tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/AcroCleaner_DC2015.zip and performed a clean install of Adobe Reader.
Nevertheless, the error keeps popping up 
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394497#M83343
Sep 20, 2021
Sep 20, 2021
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In Response To Bartek5FE5
Hi,
Thanks for reporting this to us.
Have you started experiencing this issue immediately after installing the latest update? Or have had this from long?
Thanks,
Akanchha
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394699#M83350
Sep 20, 2021
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In Response To AkanchhaS
We have had exactly the same problem on our terminal servers 2019 for about 1 week. A restart, reinstallation, etc. did not help.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394731#M83353
Sep 20, 2021
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In Response To Henry5D9A
Addendum:
The error only comes when someone closes the Acrobat Reader. As long as it remains open in the background, the error does not come!
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Sep 20, 2021
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In Response To Henry5D9A
We’ve also got this message on a Windows Server 2019. The error can be reliably reproduced by closing Adobe Reader and waiting for a few seconds.
We first experienced this error last Wednesday after the new Update automatically installed itself. Since then we had this error on five different servers two of which ran Windows Server 2016. We initially fixed it by doing a repair on the installation and rebooting the system. However yesterday the error reapeared on one of the servers and this time rebooting did nothing to fix it.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12411365#M83813
Sep 28, 2021
Sep 28, 2021
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In Response To Bartek5FE5
Same issue with RDS 2016, logged out all users, restarted the server.
After logging in only domainadministrator, i unistalled reader dc from control panel, restarted the server.
Logged in again domainadministrator, i run the acrocleaner and restarted the server again.
I then installed reader dc(21.007.20091) from «install application on remote desktop server» and the issue is gone.
Hope it helps fellow administrators to overcome this issue.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12395002#M83367
Sep 21, 2021
Sep 21, 2021
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In Response To AkanchhaS
Hello,
I have the same problem on 2012R2 TS. The error appears when someone closes Adobe randomly.
The Adobe version on the server is 2021.007.20091.
Adobe, can you send an update on this? A lot of people are impacted on TS servers only I feel !
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12399905#M83520
Sep 23, 2021
Sep 23, 2021
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In Response To Villoki
Have you tried a repair from add remove programes?
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Sep 23, 2021
Sep 23, 2021
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In Response To AkanchhaS
Got this error after running Adobe on our RDS server in Azure for 3 years with no issues, recent update last week did not install correct I guess. Simply got to add remove programes — selct Adobe — change- repair. This reinstalled the files needed and issue is resolved for us. no uninstall or reboot needed!
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Sep 21, 2021
Sep 21, 2021
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We have the same problem for a few days. Also Windows Server 2019 RDS environment. Already uninstalled, repaired and also with the removal tool…Our customers are pretty annoyed.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394811#M83359
Sep 21, 2021
Sep 21, 2021
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We’ve also got this message on a Windows Server 2016 /2019. Please fix it.
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Sep 21, 2021
Sep 21, 2021
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Can also confirm error on 2008r2 TS. Error appear after update to Reader DC 2021.007.20091.
When closing it’s always do «preparing for first run» , and then: RdrCEF stops working, and after: RdrServicesUpdater is unable to start correctly 0xc0142.
It’s acting like that every time user close pdf document.
Also I needed to: revert to the old style Signature interfaceLaunch Reader, becouse users weren’t able to sing documents.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394898#M83361
Sep 21, 2021
Sep 21, 2021
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Do we know if a recent update etc. provided a fix for this?
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Adobe Employee
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12395072#M83374
Sep 21, 2021
Sep 21, 2021
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In Response To jakeb72384477
Hi All,
Sorry for the trouble caused.
The team is aware of the issue and working on the fix.
We will update you once we get any information from the team.
We appreciate your patience.
Thanks,
Meenakshi
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12395835#M83401
Sep 21, 2021
Sep 21, 2021
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In Response To MeenakshiNegi
Thank you Meenkashi for the update.
We are having a similar issue on Server 2016 Remote Desktop server with popup message:
RdrServicesUpdater.exe — Application Error
The application was unable to start correctly (0xc0000142). Click OK to close the application.
If multiple .pdf files are open, users are having trouble wherein the Save As dialog box freezes and appears blank when initiating a save.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12396125#M83409
Sep 21, 2021
Sep 21, 2021
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In Response To Grady226
Same exact issue as us on Windows Server 2008R2. Getting «RdrServicesUpdater.exe — Application Error: The application was unable to start correctly (0xc0000142)». I will say for me, it happened after trying to run a repair for the install of Acrobat Reader. Tried uninstalling after everyone was off the server and reinstalled the program entirely and users are still getting this message. Please help Meenkashi!
However, Grady, the Save As dialog box being blank happened to us about a week ago as well. I found the fix for us was to uncheck a setting in the Preferences menu. In Reader, go to Edit > Preferences > General > and uncheck the box that says «Show online storage when saving files» and then try it. Hope it helps!
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Sep 21, 2021
Sep 21, 2021
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In Response To Kyle4444
Kyle4444 — my users are reporting that this setting change is helping resolve the SaveAs issue. Thanks, and much appreciated!
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12397095#M83426
Sep 21, 2021
Sep 21, 2021
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In Response To Grady226
I tried it. Unfortunately, there is no improvement. The error still comes when you close the reader
Thanks anyway!
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Последнее обновление: 07/15/2022
[Время, требуемое для чтения: 3,5 мин.]
Файлы Adobe WebInstaller 19.12, такие как RdrServicesUpdater.exe, считаются разновидностью файла Win32 EXE (Исполняемое приложение). Они соотносятся с расширением EXE, разработанным компанией Adobe Systems Incorporated для Adobe Acrobat DC 2019.012.20034.
Файл RdrServicesUpdater.exe впервые был создан 05/14/2019 для ОС Windows 10 в Adobe Acrobat DC 2019.012.20034.
Это не только самый последний выпуск от компании Adobe Systems Incorporated, но и, насколько известно, единственная существующая версия.
В этой короткой статье приводятся подробные сведения о файле, шаги по устранению проблем EXE с RdrServicesUpdater.exe и список бесплатных загрузок для каждой версии, содержащейся в нашем полном каталоге файлов.
Что такое сообщения об ошибках RdrServicesUpdater.exe?
RdrServicesUpdater.exe — ошибки выполнения
Ошибки выполнения — это ошибки Adobe Acrobat DC, возникающие во время «выполнения». Термин «выполнение» говорит сам за себя; имеется в виду, что данные ошибки EXE возникают в момент, когда происходит попытка загрузки файла RdrServicesUpdater.exe — либо при запуске приложения Adobe Acrobat DC, либо, в некоторых случаях, во время его работы. Ошибки выполнения являются наиболее распространенной разновидностью ошибки EXE, которая встречается при использовании приложения Adobe Acrobat DC.
В большинстве случаев ошибки выполнения RdrServicesUpdater.exe, возникающие во время работы программы, приводят к ненормальному завершению ее работы. Большинство сообщений об ошибках RdrServicesUpdater.exe означают, что либо приложению Adobe Acrobat DC не удалось найти этот файл при запуске, либо файл поврежден, что приводит к преждевременному прерыванию процесса запуска. Как правило, Adobe Acrobat DC не сможет запускаться без разрешения этих ошибок.
Таким образом, крайне важно, чтобы антивирус постоянно поддерживался в актуальном состоянии и регулярно проводил сканирование системы.
Поиск причины ошибки RdrServicesUpdater.exe является ключом к правильному разрешению таких ошибок. Несмотря на то что большинство этих ошибок EXE, влияющих на RdrServicesUpdater.exe, происходят во время запуска, иногда ошибка выполнения возникает при использовании Adobe Acrobat DC 2019.012.20034. Причиной этого может быть недостаточное качество программного кода со стороны Adobe Systems Incorporated, конфликты с другими приложениями, сторонние плагины или поврежденное и устаревшее оборудование. Кроме того, эти типы ошибок RdrServicesUpdater.exe могут возникать в тех случаях, если файл был случайно перемещен, удален или поврежден вредоносным программным обеспечением. Таким образом, крайне важно, чтобы антивирус постоянно поддерживался в актуальном состоянии и регулярно проводил сканирование системы.
Как исправить ошибки RdrServicesUpdater.exe — 3-шаговое руководство (время выполнения: ~5-15 мин.)
Если вы столкнулись с одним из вышеуказанных сообщений об ошибке, выполните следующие действия по устранению неполадок, чтобы решить проблему RdrServicesUpdater.exe. Эти шаги по устранению неполадок перечислены в рекомендуемом порядке выполнения.
Шаг 1. Восстановите компьютер до последней точки восстановления, «моментального снимка» или образа резервной копии, которые предшествуют появлению ошибки.
Чтобы начать восстановление системы (Windows XP, Vista, 7, 8 и 10):
- Нажмите кнопку «Пуск» в Windows
- В поле поиска введите «Восстановление системы» и нажмите ENTER.
- В результатах поиска найдите и нажмите «Восстановление системы»
- Введите пароль администратора (при необходимости).
- Следуйте инструкциям мастера восстановления системы, чтобы выбрать соответствующую точку восстановления.
- Восстановите компьютер к этому образу резервной копии.
Если на этапе 1 не удается устранить ошибку RdrServicesUpdater.exe, перейдите к шагу 2 ниже.
Шаг 2. Если вы недавно установили приложение Adobe Acrobat DC (или схожее программное обеспечение), удалите его, затем попробуйте переустановить Adobe Acrobat DC.
Чтобы удалить программное обеспечение Adobe Acrobat DC, выполните следующие инструкции (Windows XP, Vista, 7, 8 и 10):
- Нажмите кнопку «Пуск» в Windows
- В поле поиска введите «Удалить» и нажмите ENTER.
- В результатах поиска найдите и нажмите «Установка и удаление программ»
- Найдите запись для Adobe Acrobat DC 2019.012.20034 и нажмите «Удалить»
- Следуйте указаниям по удалению.
После полного удаления приложения следует перезагрузить ПК и заново установить Adobe Acrobat DC.
Если на этапе 2 также не удается устранить ошибку RdrServicesUpdater.exe, перейдите к шагу 3 ниже.
Adobe Acrobat DC 2019.012.20034
Adobe Systems Incorporated
Шаг 3. Выполните обновление Windows.
Когда первые два шага не устранили проблему, целесообразно запустить Центр обновления Windows. Во многих случаях возникновение сообщений об ошибках RdrServicesUpdater.exe может быть вызвано устаревшей операционной системой Windows. Чтобы запустить Центр обновления Windows, выполните следующие простые шаги:
- Нажмите кнопку «Пуск» в Windows
- В поле поиска введите «Обновить» и нажмите ENTER.
- В диалоговом окне Центра обновления Windows нажмите «Проверить наличие обновлений» (или аналогичную кнопку в зависимости от версии Windows)
- Если обновления доступны для загрузки, нажмите «Установить обновления».
- После завершения обновления следует перезагрузить ПК.
Если Центр обновления Windows не смог устранить сообщение об ошибке RdrServicesUpdater.exe, перейдите к следующему шагу. Обратите внимание, что этот последний шаг рекомендуется только для продвинутых пользователей ПК.
Если эти шаги не принесут результата: скачайте и замените файл RdrServicesUpdater.exe (внимание: для опытных пользователей)
Если ни один из предыдущих трех шагов по устранению неполадок не разрешил проблему, можно попробовать более агрессивный подход (примечание: не рекомендуется пользователям ПК начального уровня), загрузив и заменив соответствующую версию файла RdrServicesUpdater.exe. Мы храним полную базу данных файлов RdrServicesUpdater.exe со 100%-ной гарантией отсутствия вредоносного программного обеспечения для любой применимой версии Adobe Acrobat DC . Чтобы загрузить и правильно заменить файл, выполните следующие действия:
- Найдите версию операционной системы Windows в нижеприведенном списке «Загрузить файлы RdrServicesUpdater.exe».
- Нажмите соответствующую кнопку «Скачать», чтобы скачать версию файла Windows.
- Скопируйте этот файл в соответствующее расположение папки Adobe Acrobat DC:
Windows 10: C:Program Files (x86)AdobeAcrobat Reader DCReaderAcroCEF
- Перезагрузите компьютер.
Если этот последний шаг оказался безрезультативным и ошибка по-прежнему не устранена, единственно возможным вариантом остается выполнение чистой установки Windows 10.
СОВЕТ ОТ СПЕЦИАЛИСТА: Мы должны подчеркнуть, что переустановка Windows является достаточно длительной и сложной задачей для решения проблем, связанных с RdrServicesUpdater.exe. Во избежание потери данных следует убедиться, что перед началом процесса вы создали резервные копии всех важных документов, изображений, установщиков программного обеспечения и других персональных данных. Если вы в настоящее время не создаете резервных копий своих данных, вам необходимо сделать это немедленно.
Скачать файлы RdrServicesUpdater.exe (проверено на наличие вредоносного ПО — отсутствие 100 %)
ВНИМАНИЕ! Мы настоятельно не рекомендуем загружать и копировать RdrServicesUpdater.exe в соответствующий системный каталог Windows. Adobe Systems Incorporated, как правило, не выпускает файлы Adobe Acrobat DC EXE для загрузки, поскольку они входят в состав установщика программного обеспечения. Задача установщика заключается в том, чтобы обеспечить выполнение всех надлежащих проверок перед установкой и размещением RdrServicesUpdater.exe и всех других файлов EXE для Adobe Acrobat DC. Неправильно установленный файл EXE может нарушить стабильность работы системы и привести к тому, что программа или операционная система полностью перестанут работать. Действовать с осторожностью.
Файлы, относящиеся к RdrServicesUpdater.exe
Файлы EXE, относящиеся к RdrServicesUpdater.exe
| Имя файла | Описание | Программа (версия) | Размер файла (байты) | Расположение файла |
|---|---|---|---|---|
| PlatformUtil.exe | Adobe Setup | Adobe Setup (9,0,0,65) | 29360 | C:Program Files (x86)Common FilesAdobeOOBE… |
| CRWindowsClientService… | Adobe Crash Reporter Service | Adobe Crash Reporter Service (2.2.3.0) | 335928 | C:Program FilesAdobeAdobe Creative CloudACC |
| Creative Cloud Uninsta… | Adobe Creative Cloud Uninstaller | Adobe Creative Cloud Uninstaller (5.0.0.354) | 3737656 | C:Program Files (x86)AdobeAdobe Creative Clo… |
| vcredist_x86.exe | Microsoft Visual C++ 2013 Redistributable (x86) — 12.0.40660 | Microsoft Visual C++ 2013 Redistributable (x86) — 12.0.40660 (12.0.40660.0) | 6510544 | C:Program Files (x86)Common FilesAdobeAdobe… |
| Setup.exe | Adobe Setup | Adobe Setup (9,0,0,65) | 156336 | C:Program Files (x86)Common FilesAdobeOOBE… |
Другие файлы, связанные с RdrServicesUpdater.exe
| Имя файла | Описание | Программа (версия) | Размер файла (байты) | Расположение файла |
|---|---|---|---|---|
| CBS.log | Log | Adobe Shockwave Player 12.2.9.199 | 888581 | C:WindowsLogsCBS |
| setuperr.log | Log | Adobe Illustrator CC CC 2019 (23.1) | 23561 | C:WindowsLogsDPX |
| setuperr.log | Log | Adobe Photoshop Elements 2020 | 427 | C:$WINDOWS.~BTSourcesPanther |
| setuperr.log | Log | Adobe Photoshop CC | 3803 | C:WindowsLogsDPX |
| symbol.ttf | TrueType Font | Adobe Illustrator CC CC 2019 (23.1) | 70128 | C:Program FilesWindowsAppsMicrosoft.Office.O… |
Вы скачиваете пробное программное обеспечение. Для разблокировки всех функций программного обеспечения требуется покупка годичной подписки, стоимость которой оставляет 39,95 долл. США. Подписка автоматически возобновляется в конце срока (Подробнее). Нажимая кнопку «Начать загрузку» и устанавливая «Программное обеспечение», я подтверждаю, что я прочитал (-а) и принимаю Лицензионное соглашение и Политику конфиденциальности компании Solvusoft.
Has anybody tried Kyle4444’s solution:
Hello everyone! I think I might have found a fix. Currently, it’s after hours for me, so I don’t have other users to test this on their end. But I have managed to open and close Reader around 10 times without the message popping up. I will update everyone tomorrow if I find out this did not fix the issue for other users on the server, but I figured I would at least throw out what I’ve done in case it is a fix. I’m not sure which of these steps that I took ultimately did the trick, but I will outline everything I did in order and leave it at that. I am on Windows Server 2008R2, but I believe this will work for anyone.
1. I ensured that everyone else except myself (administrator) was logged off of the server. I went ahead and downloaded the installer for the newest version of Adobe, as well as downloaded the cleaner off of Adobe’s website (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
2. I then uninstalled Acrobat Reader via Control Panel.
3. I then ran the cleaner and browsed manually for the Adobe folder located in C://Program Files (x86) and selected it. It said it cleaned it and that is was removed, but the folder was still there after the process was finished.
4. I then deleted the entire Adobe folder in the Program Files (x86) location and emptied the Recycle Bin.
5. Restarted the server.
6. This next step is what I believe most likely fixed the issue (but I do not know this for sure). I went into the Registry (Run > regedit), and I navigated to HKEY_LOCAL_MACHINESOFTWAREWOW6432Node. In this, there is an Adobe folder. I went into the Adobe folder and saw several folders that were named after the Adobe programs installed on the server. I went ahead and deleted the following folders here: Acrobat Reader, Installer, and Setup. I closed the Registry, and then restarted the server again.
7. I then ran the installer and re-installed Acrobat Reader.
I have restarted, logged in and off, and opened up and closed Acrobat Reader a lot over the past 30 minutes and no message has popped up. I did notice the Registry folders I deleted were reinstalled with the Acrobat Reader installation, so I believe this was the actual fix.
PLEASE LET ME KNOW IF THIS WORKED FOR ANYONE ELSE!!!
Has anybody tried Kyle4444’s solution:
Hello everyone! I think I might have found a fix. Currently, it’s after hours for me, so I don’t have other users to test this on their end. But I have managed to open and close Reader around 10 times without the message popping up. I will update everyone tomorrow if I find out this did not fix the issue for other users on the server, but I figured I would at least throw out what I’ve done in case it is a fix. I’m not sure which of these steps that I took ultimately did the trick, but I will outline everything I did in order and leave it at that. I am on Windows Server 2008R2, but I believe this will work for anyone.
1. I ensured that everyone else except myself (administrator) was logged off of the server. I went ahead and downloaded the installer for the newest version of Adobe, as well as downloaded the cleaner off of Adobe’s website (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
2. I then uninstalled Acrobat Reader via Control Panel.
3. I then ran the cleaner and browsed manually for the Adobe folder located in C://Program Files (x86) and selected it. It said it cleaned it and that is was removed, but the folder was still there after the process was finished.
4. I then deleted the entire Adobe folder in the Program Files (x86) location and emptied the Recycle Bin.
5. Restarted the server.
6. This next step is what I believe most likely fixed the issue (but I do not know this for sure). I went into the Registry (Run > regedit), and I navigated to HKEY_LOCAL_MACHINESOFTWAREWOW6432Node. In this, there is an Adobe folder. I went into the Adobe folder and saw several folders that were named after the Adobe programs installed on the server. I went ahead and deleted the following folders here: Acrobat Reader, Installer, and Setup. I closed the Registry, and then restarted the server again.
7. I then ran the installer and re-installed Acrobat Reader.
I have restarted, logged in and off, and opened up and closed Acrobat Reader a lot over the past 30 minutes and no message has popped up. I did notice the Registry folders I deleted were reinstalled with the Acrobat Reader installation, so I believe this was the actual fix.
PLEASE LET ME KNOW IF THIS WORKED FOR ANYONE ELSE!!!
RdrServicesUpdater.exe is developed by Adobe Systems Incorporated according to the RdrServicesUpdater.exe version information.
RdrServicesUpdater.exe’s description is «Adobe WebInstaller 15.23«
RdrServicesUpdater.exe is digitally signed by Adobe Systems, Incorporated.
RdrServicesUpdater.exe is usually located in the ‘C:Program Files (x86)AdobeAcrobat Reader DCReaderAcroCEF’ folder.
If you have additional information about the file, please share it with the FreeFixer users by posting a comment at the bottom of this page.
Vendor and version information [?]
The following is the available information on RdrServicesUpdater.exe:
| Property | Value |
|---|---|
| Company name | Adobe Systems Incorporated |
| File description | Adobe WebInstaller 15.23 |
| Original filename | WebInstaller.exe |
| Legal copyright | Copyright 1984-2017 Adobe Systems Incorporated and its licensors. All rights reserved. |
| Product version | 15.23.20053.211670 |
| File version | 15.23.20053.211670 |
Here’s a screenshot of the file properties when displayed by Windows Explorer:
| Company name | Adobe Systems Incorporated |
| File description | Adobe WebInstaller 15.23 |
| Original filename | WebInstaller.exe |
| Legal copyright | Copyright 1984-2017 Adobe Systems In.. |
| Product version | 15.23.20053.211670 |
| File version | 15.23.20053.211670 |
Digital signatures [?]
RdrServicesUpdater.exe has a valid digital signature.
| Property | Value |
|---|---|
| Signer name | Adobe Systems, Incorporated |
| Certificate issuer name | Symantec Class 3 Extended Validation Code Signing CA — G2 |
| Certificate serial number | 10fb713319027f3f1f1c0667b3c38ca9 |
Hashes [?]
| Property | Value |
|---|---|
| MD5 | 09cae5f721e9f3a4bb540c25b7a59edc |
| SHA256 | 9499a707bfd91109db65e15f03f397b1985aa2586ec7bc750c4cec7a767fd60a |
Error Messages
These are some of the error messages that can appear related to rdrservicesupdater.exe:
rdrservicesupdater.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
rdrservicesupdater.exe — Application Error. The instruction at «0xXXXXXXXX» referenced memory at «0xXXXXXXXX». The memory could not be «read/written». Click on OK to terminate the program.
Adobe WebInstaller 15.23 has stopped working.
End Program — rdrservicesupdater.exe. This program is not responding.
rdrservicesupdater.exe is not a valid Win32 application.
rdrservicesupdater.exe — Application Error. The application failed to initialize properly (0xXXXXXXXX). Click OK to terminate the application.
What will you do with the file?
To help other users, please let us know what you will do with the file:
What did other users do?
The poll result listed below shows what users chose to do with the file. 68% have voted for removal. Based on votes from 56 users.
NOTE: Please do not use this poll as the only source of input to determine what you will do with the file.
Malware or legitimate?
If you feel that you need more information to determine if your should keep this file or remove it, please read this guide.
And now some shameless self promotion 😉
Hi, my name is Roger Karlsson. I’ve been running this website since 2006. I want to let you know about the FreeFixer program. FreeFixer is a freeware tool that analyzes your system and let you manually identify unwanted programs. Once you’ve identified some malware files, FreeFixer is pretty good at removing them. You can download FreeFixer here. It runs on Windows 2000/XP/2003/2008/2016/2019/Vista/7/8/8.1/10. Supports both 32- and 64-bit Windows.
If you have questions, feedback on FreeFixer or the freefixer.com website, need help analyzing FreeFixer’s scan result or just want to say hello, please contact me. You can find my email address at the contact page.
Adobe Employee
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12136855#M81003
Jun 24, 2021
Jun 24, 2021
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Hi,
From the description given above, if we understand correctly, then initially you were experiencing trouble downloading the Acrobat Reader application and receiving error «RdrServicesUpdater.exe — Application Error: was unable to start correctly»
However, the application was installed successfully and running fine since then. Is that the case?
Probably reasons or cause comprises wrongly registered DLL files, unsuited DLLs. Which was fixed automatically after finishing the installation.
If you get to experience the same issue again, then do let us know.
Thanks,
Akanchha
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Jun 28, 2021
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In Response To AkanchhaS
Hi Akanchha,
thank you for reply. I downloaded the reader from https://get.adobe.com/de/reader/enterprise/ und tried to install it manually on window server 2019. Installation is completed, but there is an error message (pic 1) at the end of the installation. When I confirm the message, the second message appeared (pic 2). Adober reader is installed and work fine so far, but I can’t distribute it in our enterprise environment, as long I get this error. Can you help?
Dimitri
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12150270#M81203
Jul 01, 2021
Jul 01, 2021
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In Response To Diomann
Hi,
Thanks for the screesnshots. Somehow, its not opening at our end. Would you mind attaching it once gain please?
~Akanchha
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Jul 01, 2021
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In Response To AkanchhaS
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12186747#M81601
Jul 19, 2021
Jul 19, 2021
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In Response To Diomann
Hey!
I’m sorry for the delay in response to your last message. Just wanted to check if this issue has been resolved or required further assistance?
In case you are still experiencing the same issue, please try the following steps:
1- Run the repair of the product Open Reader DC>Help>Repair Installation
2- If it still doesn’t help, then use this cleaner tool for the removal http://labs.adobe.com/downloads/acrobatcleaner.html of the app an reinstall it https://get.adobe.com/reader/enterprise/
Thanks,
Akanchha
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Jul 20, 2021
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In Response To AkanchhaS
The problem is NOT how to repair the Reader as it seems to work fine. I just don’t want to have any error messages during the installation in the enterprise environment.
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Sep 20, 2021
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In Response To AkanchhaS
Hello,
I have the same issue on Windows Server 2019 and Adobe Rdr DC 21.007.20091. The application works fine itself but the mentioned error very often appears on the screen.
I reinstallaed the whole application using the cleaning tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/AcroCleaner_DC2015.zip and performed a clean install of Adobe Reader.
Nevertheless, the error keeps popping up
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394497#M83343
Sep 20, 2021
Sep 20, 2021
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In Response To Bartek5FE5
Hi,
Thanks for reporting this to us.
Have you started experiencing this issue immediately after installing the latest update? Or have had this from long?
Thanks,
Akanchha
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Sep 20, 2021
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In Response To AkanchhaS
We have had exactly the same problem on our terminal servers 2019 for about 1 week. A restart, reinstallation, etc. did not help.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394731#M83353
Sep 20, 2021
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In Response To Henry5D9A
Addendum:
The error only comes when someone closes the Acrobat Reader. As long as it remains open in the background, the error does not come!
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Sep 20, 2021
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In Response To Henry5D9A
We’ve also got this message on a Windows Server 2019. The error can be reliably reproduced by closing Adobe Reader and waiting for a few seconds.
We first experienced this error last Wednesday after the new Update automatically installed itself. Since then we had this error on five different servers two of which ran Windows Server 2016. We initially fixed it by doing a repair on the installation and rebooting the system. However yesterday the error reapeared on one of the servers and this time rebooting did nothing to fix it.
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Sep 28, 2021
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In Response To Bartek5FE5
Same issue with RDS 2016, logged out all users, restarted the server.
After logging in only domainadministrator, i unistalled reader dc from control panel, restarted the server.
Logged in again domainadministrator, i run the acrocleaner and restarted the server again.
I then installed reader dc(21.007.20091) from «install application on remote desktop server» and the issue is gone.
Hope it helps fellow administrators to overcome this issue.
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Sep 21, 2021
Sep 21, 2021
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In Response To AkanchhaS
Hello,
I have the same problem on 2012R2 TS. The error appears when someone closes Adobe randomly.
The Adobe version on the server is 2021.007.20091.
Adobe, can you send an update on this? A lot of people are impacted on TS servers only I feel !
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Sep 23, 2021
Sep 23, 2021
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In Response To Villoki
Have you tried a repair from add remove programes?
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Sep 23, 2021
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In Response To AkanchhaS
Got this error after running Adobe on our RDS server in Azure for 3 years with no issues, recent update last week did not install correct I guess. Simply got to add remove programes — selct Adobe — change- repair. This reinstalled the files needed and issue is resolved for us. no uninstall or reboot needed!
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Sep 21, 2021
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We have the same problem for a few days. Also Windows Server 2019 RDS environment. Already uninstalled, repaired and also with the removal tool…Our customers are pretty annoyed.
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Sep 21, 2021
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We’ve also got this message on a Windows Server 2016 /2019. Please fix it.
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Sep 21, 2021
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Can also confirm error on 2008r2 TS. Error appear after update to Reader DC 2021.007.20091.
When closing it’s always do «preparing for first run» , and then: RdrCEF stops working, and after: RdrServicesUpdater is unable to start correctly 0xc0142.
It’s acting like that every time user close pdf document.
Also I needed to: revert to the old style Signature interfaceLaunch Reader, becouse users weren’t able to sing documents.
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Sep 21, 2021
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Do we know if a recent update etc. provided a fix for this?
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Adobe Employee
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Sep 21, 2021
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In Response To jakeb72384477
Hi All,
Sorry for the trouble caused.
The team is aware of the issue and working on the fix.
We will update you once we get any information from the team.
We appreciate your patience.
Thanks,
Meenakshi
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Sep 21, 2021
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In Response To MeenakshiNegi
Thank you Meenkashi for the update.
We are having a similar issue on Server 2016 Remote Desktop server with popup message:
RdrServicesUpdater.exe — Application Error
The application was unable to start correctly (0xc0000142). Click OK to close the application.
If multiple .pdf files are open, users are having trouble wherein the Save As dialog box freezes and appears blank when initiating a save.
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Sep 21, 2021
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In Response To Grady226
Same exact issue as us on Windows Server 2008R2. Getting «RdrServicesUpdater.exe — Application Error: The application was unable to start correctly (0xc0000142)». I will say for me, it happened after trying to run a repair for the install of Acrobat Reader. Tried uninstalling after everyone was off the server and reinstalled the program entirely and users are still getting this message. Please help Meenkashi!
However, Grady, the Save As dialog box being blank happened to us about a week ago as well. I found the fix for us was to uncheck a setting in the Preferences menu. In Reader, go to Edit > Preferences > General > and uncheck the box that says «Show online storage when saving files» and then try it. Hope it helps!
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Sep 21, 2021
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In Response To Kyle4444
Kyle4444 — my users are reporting that this setting change is helping resolve the SaveAs issue. Thanks, and much appreciated!
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Sep 21, 2021
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In Response To Grady226
I tried it. Unfortunately, there is no improvement. The error still comes when you close the reader
Thanks anyway!
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Adobe Employee
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12136855#M81003
Jun 24, 2021
Jun 24, 2021
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Hi,
From the description given above, if we understand correctly, then initially you were experiencing trouble downloading the Acrobat Reader application and receiving error «RdrServicesUpdater.exe — Application Error: was unable to start correctly»
However, the application was installed successfully and running fine since then. Is that the case?
Probably reasons or cause comprises wrongly registered DLL files, unsuited DLLs. Which was fixed automatically after finishing the installation.
If you get to experience the same issue again, then do let us know.
Thanks,
Akanchha
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12143298#M81103
Jun 28, 2021
Jun 28, 2021
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In Response To AkanchhaS
Hi Akanchha,
thank you for reply. I downloaded the reader from https://get.adobe.com/de/reader/enterprise/ und tried to install it manually on window server 2019. Installation is completed, but there is an error message (pic 1) at the end of the installation. When I confirm the message, the second message appeared (pic 2). Adober reader is installed and work fine so far, but I can’t distribute it in our enterprise environment, as long I get this error. Can you help?
Dimitri
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Adobe Employee
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12150270#M81203
Jul 01, 2021
Jul 01, 2021
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In Response To Diomann
Hi,
Thanks for the screesnshots. Somehow, its not opening at our end. Would you mind attaching it once gain please?
~Akanchha
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12150292#M81205
Jul 01, 2021
Jul 01, 2021
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In Response To AkanchhaS
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Adobe Employee
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12186747#M81601
Jul 19, 2021
Jul 19, 2021
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In Response To Diomann
Hey!
I’m sorry for the delay in response to your last message. Just wanted to check if this issue has been resolved or required further assistance?
In case you are still experiencing the same issue, please try the following steps:
1- Run the repair of the product Open Reader DC>Help>Repair Installation
2- If it still doesn’t help, then use this cleaner tool for the removal http://labs.adobe.com/downloads/acrobatcleaner.html of the app an reinstall it https://get.adobe.com/reader/enterprise/
Thanks,
Akanchha
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12187905#M81617
Jul 20, 2021
Jul 20, 2021
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In Response To AkanchhaS
The problem is NOT how to repair the Reader as it seems to work fine. I just don’t want to have any error messages during the installation in the enterprise environment.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12392995#M83306
Sep 20, 2021
Sep 20, 2021
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In Response To AkanchhaS
Hello,
I have the same issue on Windows Server 2019 and Adobe Rdr DC 21.007.20091. The application works fine itself but the mentioned error very often appears on the screen.
I reinstallaed the whole application using the cleaning tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/AcroCleaner_DC2015.zip and performed a clean install of Adobe Reader.
Nevertheless, the error keeps popping up 
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Adobe Employee
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394497#M83343
Sep 20, 2021
Sep 20, 2021
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In Response To Bartek5FE5
Hi,
Thanks for reporting this to us.
Have you started experiencing this issue immediately after installing the latest update? Or have had this from long?
Thanks,
Akanchha
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Community Beginner
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394699#M83350
Sep 20, 2021
Sep 20, 2021
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In Response To AkanchhaS
We have had exactly the same problem on our terminal servers 2019 for about 1 week. A restart, reinstallation, etc. did not help.
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Community Beginner
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394731#M83353
Sep 20, 2021
Sep 20, 2021
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In Response To Henry5D9A
Addendum:
The error only comes when someone closes the Acrobat Reader. As long as it remains open in the background, the error does not come!
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394781#M83355
Sep 20, 2021
Sep 20, 2021
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In Response To Henry5D9A
We’ve also got this message on a Windows Server 2019. The error can be reliably reproduced by closing Adobe Reader and waiting for a few seconds.
We first experienced this error last Wednesday after the new Update automatically installed itself. Since then we had this error on five different servers two of which ran Windows Server 2016. We initially fixed it by doing a repair on the installation and rebooting the system. However yesterday the error reapeared on one of the servers and this time rebooting did nothing to fix it.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12411365#M83813
Sep 28, 2021
Sep 28, 2021
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In Response To Bartek5FE5
Same issue with RDS 2016, logged out all users, restarted the server.
After logging in only domainadministrator, i unistalled reader dc from control panel, restarted the server.
Logged in again domainadministrator, i run the acrocleaner and restarted the server again.
I then installed reader dc(21.007.20091) from «install application on remote desktop server» and the issue is gone.
Hope it helps fellow administrators to overcome this issue.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12395002#M83367
Sep 21, 2021
Sep 21, 2021
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In Response To AkanchhaS
Hello,
I have the same problem on 2012R2 TS. The error appears when someone closes Adobe randomly.
The Adobe version on the server is 2021.007.20091.
Adobe, can you send an update on this? A lot of people are impacted on TS servers only I feel !
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12399905#M83520
Sep 23, 2021
Sep 23, 2021
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In Response To Villoki
Have you tried a repair from add remove programes?
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12399892#M83519
Sep 23, 2021
Sep 23, 2021
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In Response To AkanchhaS
Got this error after running Adobe on our RDS server in Azure for 3 years with no issues, recent update last week did not install correct I guess. Simply got to add remove programes — selct Adobe — change- repair. This reinstalled the files needed and issue is resolved for us. no uninstall or reboot needed!
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394807#M83358
Sep 21, 2021
Sep 21, 2021
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We have the same problem for a few days. Also Windows Server 2019 RDS environment. Already uninstalled, repaired and also with the removal tool…Our customers are pretty annoyed.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394811#M83359
Sep 21, 2021
Sep 21, 2021
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We’ve also got this message on a Windows Server 2016 /2019. Please fix it.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394832#M83360
Sep 21, 2021
Sep 21, 2021
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Can also confirm error on 2008r2 TS. Error appear after update to Reader DC 2021.007.20091.
When closing it’s always do «preparing for first run» , and then: RdrCEF stops working, and after: RdrServicesUpdater is unable to start correctly 0xc0142.
It’s acting like that every time user close pdf document.
Also I needed to: revert to the old style Signature interfaceLaunch Reader, becouse users weren’t able to sing documents.
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12394898#M83361
Sep 21, 2021
Sep 21, 2021
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Do we know if a recent update etc. provided a fix for this?
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Adobe Employee
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12395072#M83374
Sep 21, 2021
Sep 21, 2021
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In Response To jakeb72384477
Hi All,
Sorry for the trouble caused.
The team is aware of the issue and working on the fix.
We will update you once we get any information from the team.
We appreciate your patience.
Thanks,
Meenakshi
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Community Beginner
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12395835#M83401
Sep 21, 2021
Sep 21, 2021
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In Response To MeenakshiNegi
Thank you Meenkashi for the update.
We are having a similar issue on Server 2016 Remote Desktop server with popup message:
RdrServicesUpdater.exe — Application Error
The application was unable to start correctly (0xc0000142). Click OK to close the application.
If multiple .pdf files are open, users are having trouble wherein the Save As dialog box freezes and appears blank when initiating a save.
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Community Beginner
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12396125#M83409
Sep 21, 2021
Sep 21, 2021
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In Response To Grady226
Same exact issue as us on Windows Server 2008R2. Getting «RdrServicesUpdater.exe — Application Error: The application was unable to start correctly (0xc0000142)». I will say for me, it happened after trying to run a repair for the install of Acrobat Reader. Tried uninstalling after everyone was off the server and reinstalled the program entirely and users are still getting this message. Please help Meenkashi!
However, Grady, the Save As dialog box being blank happened to us about a week ago as well. I found the fix for us was to uncheck a setting in the Preferences menu. In Reader, go to Edit > Preferences > General > and uncheck the box that says «Show online storage when saving files» and then try it. Hope it helps!
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Community Beginner
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12396226#M83411
Sep 21, 2021
Sep 21, 2021
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In Response To Kyle4444
Kyle4444 — my users are reporting that this setting change is helping resolve the SaveAs issue. Thanks, and much appreciated!
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Community Beginner
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/t5/acrobat-reader-discussions/rdrservicesupdater-exe-application-error-was-unable-to-start-correctly/m-p/12397095#M83426
Sep 21, 2021
Sep 21, 2021
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In Response To Grady226
I tried it. Unfortunately, there is no improvement. The error still comes when you close the reader
Thanks anyway!
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Updated December 2022: Stop getting error messages and slow down your system with our optimization tool. Get it now at this link
- Download and install the repair tool here.
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rdrservicesupdater.exe is a part of Microsoft® Windows® Operating System program developed by Adobe Systems Incorporated.Some applications or games may need this file to work properly. If rdrservicesupdater.exe is error, whenever you start the application/game you may experience various kinds of errors. To fix those errors, please read the Recommended Solution below:
- Company: Adobe Systems Incorporated
- Product: Adobe WebInstaller
- Version: 15.7.20033.133275
- MD5: 1bd2a07bf6162d069438b88913dc1b56
- Size: 3367584 Byte
Is rdrservicesupdater.exe a virus
The legit rdrservicesupdater.exe process is located in the c program files (x86)adobeacrobat reader dcreaderacrocef rdrservicesupdater.exe folder. If it is located elsewhere, it could be malware as a virus can have any name. Some virus can pretend to be rdrservicesupdater.exe and reside in the Windows or the System32 folder. One way to confirm would be to right-click on the file and use anti-virus software to scan it — download anti-virus here
What is rdrservicesupdater.exe is error mean?
There are multiple reasons that may cause rdrservicesupdater.exe errors. These include Windows registry issues, malicious software, faulty applications, etc.Error messages related to the rdrservicesupdater.exe file can also indicate that the file has been incorrectly installed, corrupted or removed.
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