Последняя ошибка insufficient funds

Sometimes you think you have enough funds to cover your deals, but sometimes funds may be locked on other trades.

To find out if you have funds locked on other orders:

• Go to the SmartTrade page

• Choose the exchange and market that matches the funds you wish to check

• Choose the «Buy/Sell» trade type

• Look for the blue balance display and hover over it with your mouse

Here you can see a pop-up message showing if you have funds locked on other trade orders:

Or you can open the exchange information page (by clicking on the eye icon👁️‍🗨️) and hover the mouse over the coin that you want to check. There will be information about Available and Locked amounts:

Any deal or DCA/GRID bot that creates a Limit Order will lock funds, this stops essential funds from being accidentally over-allocated for other, new trades.

DCA Bots

Error placing Take Profit trade or Stop-loss: Insufficient funds

You can buy more of the coins that the bot is missing via 3Commas Terminal, so the bot can close this trade or you can cancel the trade with the red cancel button and use the Smart Sell trade type to sell the coins you have left on your account.

Error placing Base/Safety order: Insufficient funds

This is where the bot is trying to place order to buy Base token, but you are lack of Quote currency. This could happen if another trades uses same Quote currency and if Base token price rises, so you need more Quote currency to purchase same amount of Base token.

GRID bots

In GRID bots you can also see the error of insufficient funds: orders skipped because of Insufficient Funds.

You need to add insufficient currency to restore the GRID bot’s normal working mode.

If Sell order skipped — insufficient Base currency (Ex. XRP/BTC — insufficient XRP)

If Buy order — insufficient Quote currency (Ex. XRP/BTC — insufficient BTC)

⚠️Both DCA bot and GRID bot operations will be restored automatically if you add the necessary amount of funds and they become enough: during the next attempt to place an order, the bot will use free funds.
That is, you do not need to take any additional action.

⚠️But if you cannot put more funds:

Cancel the failing trade and create Smart Sell (for Long) OR Smart Buy (for Short). With the same entry price and correct amount.

If the deal is Failed and placed in Deals History:

Create Smart Sell (for Long) OR Smart Buy (for Short). With the same entry price and correct amount.

These steps above are applicable for both SmartTrade and Bot’s deals.

I am getting Insufficient funds error

There is a couple of possible cases when you can get Insufficient funds error message. Here is an overview:

The amount you’re trying to send exceeds your balance

• You may get Insufficient funds error when you are trying to send the amount bigger than your available balance. For example, you have 0.0026649 BTC on your address, but trying to send out 0.5 BTC.

You’re not accounting for the network fee when entering the amount

• Or you are trying to enter an amount without considering the network fee. The network fee is a fee paid to miners to include your transaction in the block on the blockchain.  

If you want to send all of your available balance considering network fee – press Send all under the Amount section.

[XRP/XLM] You’re not accounting for the minimum balance requirement

XRP and XLM blockchains have a rule of the unspendable deposit paid to activate the new addresses. 10 XRP and 1 XLM are unspendable balances, that are used for address activation and are not further available for withdrawing. You may get the error Insufficient funds if you are trying to enter the amount with 10 XRP and 1 XLM included.

Press send Send All if you want to send all your available balance for XRP/XLM. Then 10 XRP and 1 XLM will be taken out automatically.