System Compatibility Report Error. «UPDATED»
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Jun 15, 2019
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Hello Everyone.
I am getting this Error Report. I have already Installed the latest Graphic Cards Drive, and I am still getting this system Compatibility Report.
I have the NVidia GeForce GTX 1080 Graphic Card.
Thank you very much.
UPDATED:
Ok, Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.
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1 Correct answer
Advisor
,
Aug 06, 2019
Aug 06, 2019
Dear EM1992.
As I said Before, This is what I did, and now It works fine.
Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.
NOTE:
When you click on Update It updates the Driver.
Did you do this ???
27
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27
Community Beginner
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/t5/premiere-pro-discussions/system-compatibility-report-error-quot-updated-quot/m-p/10505176#M216361
Jun 27, 2019
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Do you have a laptop or desktop? If desktop, you may want to go into the PC BIOS and disable the onboard Intel graphics controller.
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Jul 08, 2019
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In Response To Sumeet Kumar Choubey
Dear Sumeet.
I Downloaded the HD 630 is version 26.20.100.6912. I tried Installing It, and got this message.
When I Right Click on Display adapters- Inter(R) HD Graphics 630-Update. I get this message that the Latest Driver Is Installed.
Thanks.
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Aug 03, 2019
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In Response To animationlife
I second that, I’m having the exact same problem & got the exact same errors.
Is there a way to fix this?
I’ve been dealing with this problem for months!
been on the phone with adobe support, then nvidia support (took 3 days)
it was fixed for a week and the error returned.
Is anyone going to respond with a valid solution??
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Aug 06, 2019
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In Response To Em1992
Dear EM1992.
As I said Before, This is what I did, and now It works fine.
Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.
NOTE:
When you click on Update It updates the Driver.
Did you do this ???
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Sep 28, 2019
Sep 28, 2019
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In Response To animationlife
Hi animationlife,
I did all of that and nothing works. still getting the same system compatability report.
Plus it didn’t have any updates for me. Said everything is up to date.
So what now?
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In Response To Em1992
I am also having the same problem. It seems like Asus has their own driver but they never update the thing. Now Premier is almost usless, until I can get this sorted out.
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Mar 15, 2020
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In Response To animationlife
try this
Moderator Note: Link/text removed. Sorry. Please do not use Console to change the application. It is against our corporate guidelines and is a request from Adobe Premiere Pro engineering.
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/t5/premiere-pro-discussions/system-compatibility-report-error-quot-updated-quot/m-p/10911617#M251650
Feb 08, 2020
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In Response To Sumeet Kumar Choubey
I have tried this resolution with no success. I updated to the most recent iteration of the Intel driver and confirmed installation through the device manager after restarting my machine. Premier still gives the same error. Please advise on updated actions for resolving this issue.
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Feb 08, 2020
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t.har.gpk,
No idea which GPU you are working with, so … provide us the details of the GPU and the driver version you’re using in which version of Premiere and what OS, «we» might be able to help.
Neil
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/t5/premiere-pro-discussions/system-compatibility-report-error-quot-updated-quot/m-p/10911870#M251674
Feb 08, 2020
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In Response To R Neil Haugen
Intel HD Graphics 4600 V. 20.19.15.5107 on Windows 10.
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LEGEND
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In Response To Deleted User
I’m sorry to state this, but Intel just does not want to fully support any of its hardware that’s more than three years old any more. You see, Intel had placed driver support on all of its 4th- and 5th-Generation CPUs (of which yours is one) into legacy status back in 2018. That means that since then, there were no more compatibility fixes (nor will there ever be any) for these CPUs while only critical security patches will continue to be made at least until later this year. In fact, the last several driver releases for your CPU’s iGPU (the latest of which came out last month) have been merely security patches to a driver that dated all the way back to 2016!
In other words, you’re permanently stuck with 2016-era support as far as application compatibility is concerned.
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Feb 11, 2020
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In Response To RjL190365
Sorry about this t.har.
I appreciate this info, RjL….
Kevin
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In Response To RjL190365
Thanks for the information. Guess I’ll have to get a new CPU/Computer.
—
Stay sharp,
[personal info deleted my mod]
*Follow us on*
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t.har.gpk,
That ancient onboard graphics chip from 2013 is long out of support from Nvidia, really … and the design and architecture cannot work with the newer graphics firmware/software. So there is no way to get that up to working with Premiere as of 2020 version.
Neil
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In Response To R Neil Haugen
Hi Neil,
You seem to be pretty knowledgeable on this problem and I’m running into the same issue. I totally understand that there’s no way around it but wondered if you knew if any of the recommended graphics cards on the site https://helpx.adobe.com/uk/premiere-pro/system-requirements.html# were low profile (to fit in an Optiplex 9020sff) or if I just have to get with the times and buy a new computer? Any help would be much appreciated!
Kind regards,
John.
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LEGEND
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In Response To Laal_John
In your case, then I’d recommend that you get with the times and purchase a new computer. You see, even at its fastest a Haswell 4-core/8-thread i7 CPU is still weaker than even a late-model low-end Coffee Lake 6-core/6-thread i5 desktop CPU. Heck, even a 4-core/8-thread AMD Ryzen 5 3xxxG APU is almost as powerful as that Haswell i7 for the modest price that you’d be paying on a configuration with that AMD APU.
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In Response To RjL190365
I’ve no idea what you just said, but I’ll take it! I even hit the
‘translate’ icon underneath it and am still non the wiser 
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In Response To Laal_John
Good day, John!
Translation:
«Buy a new computer. Even the cheaper new computers far outperform any updgrades you can do with your current computer.»
Trust me, the man knows his hardware.
Cheers,
Kevin
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In Response To R Neil Haugen
When It comes to Premiere Pro, Mr. Neil Is an Expert.
Since I did that System Update as I described In the above, I have not gotten that Error Message.
This is what I did:
Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.
Here Is the Screen-Shot
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Feb 11, 2020
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In Response To animationlife
Thanks for posting this!
Neil
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In Response To R Neil Haugen
Hey everyone,
I am having the same issue: I get the intel 630 driver incompatability error message and PPro crashes randomly.
Specs:
Dell Xps 15 9560 running Windows Home 10
Intel HD Graphics ver 26.20.100.7263
Intel Core i7-7700HQ CPU @2.80GHz
Latest 2020 Premiere pro update
Everything worked fine on Premiere pro 2019, though I updated the driver and premiere at the same time so Im not sure which is the problem.
I don’t think my set up is too old but I could be wrong. I have tried updating the driver manually, uninstalling, reinstalling.
Can anyone tell what the problem is?
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Try this guys this will help:
Moderator Note: Link/text removed. Sorry. Please do not use Console to change the application. It is against our corporate guidelines and is a request from Adobe Premiere Pro engineering.
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In Response To Tabizh
I have the same problem. My laptop is a dell inspiron 2017. So 2.5 years old with a core i7 chip. Are you saying that I need to replace my laptop after2 years??? I don’t think so!
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System Compatibility Report Error. «UPDATED»
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/t5/premiere-pro-discussions/system-compatibility-report-error-quot-updated-quot/td-p/10505175
Jun 15, 2019
Jun 15, 2019
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Hello Everyone.
I am getting this Error Report. I have already Installed the latest Graphic Cards Drive, and I am still getting this system Compatibility Report.
I have the NVidia GeForce GTX 1080 Graphic Card.
Thank you very much.
UPDATED:
Ok, Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
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1 Correct answer
Advisor
,
Aug 06, 2019
Aug 06, 2019
Dear EM1992.
As I said Before, This is what I did, and now It works fine.
Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.
NOTE:
When you click on Update It updates the Driver.
Did you do this ???
27
Replies
27
Community Beginner
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/t5/premiere-pro-discussions/system-compatibility-report-error-quot-updated-quot/m-p/10505176#M216361
Jun 27, 2019
Jun 27, 2019
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Do you have a laptop or desktop? If desktop, you may want to go into the PC BIOS and disable the onboard Intel graphics controller.
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Adobe Employee
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/t5/premiere-pro-discussions/system-compatibility-report-error-quot-updated-quot/m-p/10505177#M216362
Jul 08, 2019
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Jul 08, 2019
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In Response To Sumeet Kumar Choubey
Dear Sumeet.
I Downloaded the HD 630 is version 26.20.100.6912. I tried Installing It, and got this message.
When I Right Click on Display adapters- Inter(R) HD Graphics 630-Update. I get this message that the Latest Driver Is Installed.
Thanks.
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New Here
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Aug 03, 2019
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In Response To animationlife
I second that, I’m having the exact same problem & got the exact same errors.
Is there a way to fix this?
I’ve been dealing with this problem for months!
been on the phone with adobe support, then nvidia support (took 3 days)
it was fixed for a week and the error returned.
Is anyone going to respond with a valid solution??
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Advisor
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/t5/premiere-pro-discussions/system-compatibility-report-error-quot-updated-quot/m-p/10505180#M216365
Aug 06, 2019
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In Response To Em1992
Dear EM1992.
As I said Before, This is what I did, and now It works fine.
Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.
NOTE:
When you click on Update It updates the Driver.
Did you do this ???
Community guidelines
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New Here
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Sep 28, 2019
Sep 28, 2019
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In Response To animationlife
Hi animationlife,
I did all of that and nothing works. still getting the same system compatability report.
Plus it didn’t have any updates for me. Said everything is up to date.
So what now?
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New Here
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Dec 06, 2019
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In Response To Em1992
I am also having the same problem. It seems like Asus has their own driver but they never update the thing. Now Premier is almost usless, until I can get this sorted out.
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New Here
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Mar 15, 2020
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In Response To animationlife
try this
Moderator Note: Link/text removed. Sorry. Please do not use Console to change the application. It is against our corporate guidelines and is a request from Adobe Premiere Pro engineering.
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Feb 08, 2020
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In Response To Sumeet Kumar Choubey
I have tried this resolution with no success. I updated to the most recent iteration of the Intel driver and confirmed installation through the device manager after restarting my machine. Premier still gives the same error. Please advise on updated actions for resolving this issue.
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Community Expert
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Feb 08, 2020
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t.har.gpk,
No idea which GPU you are working with, so … provide us the details of the GPU and the driver version you’re using in which version of Premiere and what OS, «we» might be able to help.
Neil
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In Response To R Neil Haugen
Intel HD Graphics 4600 V. 20.19.15.5107 on Windows 10.
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LEGEND
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In Response To Deleted User
I’m sorry to state this, but Intel just does not want to fully support any of its hardware that’s more than three years old any more. You see, Intel had placed driver support on all of its 4th- and 5th-Generation CPUs (of which yours is one) into legacy status back in 2018. That means that since then, there were no more compatibility fixes (nor will there ever be any) for these CPUs while only critical security patches will continue to be made at least until later this year. In fact, the last several driver releases for your CPU’s iGPU (the latest of which came out last month) have been merely security patches to a driver that dated all the way back to 2016!
In other words, you’re permanently stuck with 2016-era support as far as application compatibility is concerned.
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In Response To RjL190365
Sorry about this t.har.
I appreciate this info, RjL….
Kevin
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In Response To RjL190365
Thanks for the information. Guess I’ll have to get a new CPU/Computer.
—
Stay sharp,
[personal info deleted my mod]
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t.har.gpk,
That ancient onboard graphics chip from 2013 is long out of support from Nvidia, really … and the design and architecture cannot work with the newer graphics firmware/software. So there is no way to get that up to working with Premiere as of 2020 version.
Neil
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In Response To R Neil Haugen
Hi Neil,
You seem to be pretty knowledgeable on this problem and I’m running into the same issue. I totally understand that there’s no way around it but wondered if you knew if any of the recommended graphics cards on the site https://helpx.adobe.com/uk/premiere-pro/system-requirements.html# were low profile (to fit in an Optiplex 9020sff) or if I just have to get with the times and buy a new computer? Any help would be much appreciated!
Kind regards,
John.
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LEGEND
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Feb 11, 2020
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In Response To Laal_John
In your case, then I’d recommend that you get with the times and purchase a new computer. You see, even at its fastest a Haswell 4-core/8-thread i7 CPU is still weaker than even a late-model low-end Coffee Lake 6-core/6-thread i5 desktop CPU. Heck, even a 4-core/8-thread AMD Ryzen 5 3xxxG APU is almost as powerful as that Haswell i7 for the modest price that you’d be paying on a configuration with that AMD APU.
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In Response To RjL190365
I’ve no idea what you just said, but I’ll take it! I even hit the
‘translate’ icon underneath it and am still non the wiser 
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In Response To Laal_John
Good day, John!
Translation:
«Buy a new computer. Even the cheaper new computers far outperform any updgrades you can do with your current computer.»
Trust me, the man knows his hardware.
Cheers,
Kevin
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Advisor
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Feb 11, 2020
Feb 11, 2020
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In Response To R Neil Haugen
When It comes to Premiere Pro, Mr. Neil Is an Expert.
Since I did that System Update as I described In the above, I have not gotten that Error Message.
This is what I did:
Inside Device Manager, I Right Clicked on Display Adapters- Intel (R) HD Graphics- Update, and Now I am not getting that Error Message. Also, The Movie Clips that I am Importing to Premiere Pro are Not Dimmed-Out.
Here Is the Screen-Shot
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/t5/premiere-pro-discussions/system-compatibility-report-error-quot-updated-quot/m-p/10918988#M252203
Feb 11, 2020
Feb 11, 2020
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In Response To animationlife
Thanks for posting this!
Neil
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New Here
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/t5/premiere-pro-discussions/system-compatibility-report-error-quot-updated-quot/m-p/11000205#M258859
Mar 24, 2020
Mar 24, 2020
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In Response To R Neil Haugen
Hey everyone,
I am having the same issue: I get the intel 630 driver incompatability error message and PPro crashes randomly.
Specs:
Dell Xps 15 9560 running Windows Home 10
Intel HD Graphics ver 26.20.100.7263
Intel Core i7-7700HQ CPU @2.80GHz
Latest 2020 Premiere pro update
Everything worked fine on Premiere pro 2019, though I updated the driver and premiere at the same time so Im not sure which is the problem.
I don’t think my set up is too old but I could be wrong. I have tried updating the driver manually, uninstalling, reinstalling.
Can anyone tell what the problem is?
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Mar 15, 2020
Mar 15, 2020
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Try this guys this will help:
Moderator Note: Link/text removed. Sorry. Please do not use Console to change the application. It is against our corporate guidelines and is a request from Adobe Premiere Pro engineering.
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Apr 18, 2020
Apr 18, 2020
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In Response To Tabizh
I have the same problem. My laptop is a dell inspiron 2017. So 2.5 years old with a core i7 chip. Are you saying that I need to replace my laptop after2 years??? I don’t think so!
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Gudzon
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Adobe Premiere вылетает при рендере с включенным аппаратным ускорением GPU Mercury Playback (CUDA)
Здравствуйте!
Столкнулся с такой проблемой, при рендере в Adobe Premiere с включенным аппаратным ускорением GPU Mercury Playback (CUDA) программа крашится и вылетает, может на 1% или после 90% прекратить рендер. Через Adobe Media Encoder тоже самое.
А если только с ЦП рендерить то без проблем и вылетов нет.
Процессор: AMD Ryzen 7 2700X.
Видеокарта: MSI GeForce GTX 1060 GAMING X 6G.
В предыдущей старой сборке такой проблемы не было.
На официальном сайте да, сказано что из 1*** линейки видеокарта официально поддерживается только 1080ti и старые не поддерживают, но на моей старой карте GTX 950 все отлично работало.
Подскажите, кто нибудь сталкивался с такой проблемой, особенной у кого карта GTX 1060?
Код: Выделить всё
------------------------------------------------------------
- Время кодирования: 00:32:33
03/13/2019 10:41:39 AM : Не удалось выполнить кодирование
------------------------------------------------------------
A low-level exception occurred in: Ускорение GPU с помощью механизма Adobe Mercury Playback (CUDA) (AcceleratedRenderer:10)
Ошибка экспорта
Ошибка компиляции фильма.
Возникло исключение!
Возникло низкоуровневое исключение.
Запись с помощью средства экспорта: H.264
Запись в файл: \?D:videoЭпизод.mp4
Запись типа файла: H264
По тайм-коду: 01;14;38;22
Компонент: Ускорение GPU с помощью механизма Adobe Mercury Playback (CUDA) типа AcceleratedRenderer
Инструмент выбора: 10
Код ошибки: -2147287036
------------------------------------------------------------
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aeplug
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Сообщение #2 aeplug » 14 мар 2019, 14:40
Где это такое написано? Я вот нашел только Рекомендованные графические процессоры для Adobe Premiere Pro CC, а это немного другое.
https://helpx.adobe.com/ru/premiere-pro … celeration
Про нее можно много чего почитать в гугле, там и имена секвенций каким-то образом влияют и че только люди не выдумывают.
Последнее время мне часто пишут про какие-нибудь странные ошибки и там всегда оказывается 1060
—
ДА что тут скажешь — все как всегда: обновляй программу, обновляй дрова, обновляй винду или наоборот лучше 7 ставить. С 10 вечно танцы у кого работает у кого нет, потом обновлений и уже ни у кого не работает, жди патча…
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Gudzon
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Сообщение #3 Gudzon » 14 мар 2019, 15:34
aeplug писал(а):Источник цитаты ДА что тут скажешь — все как всегда: обновляй программу, обновляй дрова, обновляй винду или наоборот лучше 7 ставить.
Драйвера всегда последней версии.
aeplug писал(а):Источник цитаты Где это такое написано? Я вот нашел только Рекомендованные графические процессоры для Adobe Premiere Pro CC, а это немного другое.
Согласен
aeplug писал(а):Источник цитаты Последнее время мне часто пишут про какие-нибудь странные ошибки и там всегда оказывается 1060
Для проверки приносил gtx 1070, все тоже самое(
Я уж начал думать, может как то процессор AMD Ryzen 7 2700x не «дружит с видеокартами» при вкл аппаратным ускорением GPU Mercury Playback (CUDA).
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aeplug
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Сообщение #4 aeplug » 14 мар 2019, 15:57
Если просто поискать по коду 2147287036, то там упоминают утечки памяти. Попробуй последи за ресурсами на графиках. Последнее время использую Process Hacker, там и видео загрузку видно и обычную.
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Gudzon
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Сообщение #5 Gudzon » 17 мар 2019, 12:54
Чаще всего выскакивает окошко как на скрине (рис 1), и если кликнуть показать отчет об ошибке, то там огромный текст похожий на html разметку, вот начала этого текста:
Код: Выделить всё
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.3" build="9" source="Windows-Client">
<time year="2019" month="3" day="14" hour="21" minute="0" second="17" timeoffset="180" timezone="RTZ 2 (A§A?A¬A*)"/>
<user guid="3fb1f9df-c3de-4b86-bfbc-b4bc503e8f2c"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="en-us" userlanguage="ru-RU" oslanguage="ru-RU" ram="15835" machine="AMD Ryzen 7 2700X Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3700 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFB397A16FA">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB397A16FA" symbolname="memset"/>
<stackStatement index="1" address="0x000000000DA3A189" symbolname="VF::TerminateFrameCache"/>
<stackStatement index="2" address="0x000000000DA3AFA5" symbolname="VF::CreateHostMemoryVideoFrame"/>
<stackStatement index="3" address="0x000000000D929BFF" symbolname="VF::GPUFrameManipulators::AllocateHostFrameForUpload"/>
<stackStatement index="4" address="0x000000001238BD0C" symbolname="unknown"/>
<stackStatement index="5" address="0x000000001238F6DA" symbolname="unknown"/>
<stackStatement index="6" address="0x0000000012284BF2" symbolname="unknown"/>
<stackStatement index="7" address="0x000000001235C4A9" symbolname="unknown"/>
<stackStatement index="8" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000DA9D340"/>
<register name="RBX" value="0x000000000DA9D340"/>
<register name="RCX" value="0x000000000DA9D340"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000003E01E040"/>
<register name="RDI" value="0x000000003E01DD60"/>
<register name="RSP" value="0x000000003E01D848"/>
<register name="RBP" value="0x000000003E01D950"/>
<register name="RIP" value="0x00007FFB397A16FA"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
Отправлено спустя 4 минуты 5 секунд:
В console показывает это (рис 2), иногда и такая ошибка выскакивает (рис 3).
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aeplug
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Сообщение #6 aeplug » 17 мар 2019, 13:33
Это XML
Поставил бы 7 — проверил 
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Still-Hungry
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Сообщение #7 Still-Hungry » 12 янв 2020, 12:10
Столкнулся с такой же проблемой : не запускается Adobe Premiere 2020 ( EXCEPTION_ACCESS_VIOLATION» exceptionCode=»0xc0000005″ instruction=»0x0000000000000000)
Процессор: AMD Ryzen 7 2700X.
Видеокарта: Gigabyte GeForce GTX 1070
Windows 10×64 1909
Adobe Premiere 2019 — работает
Пробовал на другом пк с видеокартой GeForce GT 710, запустилось , только ругалось на неподдерживаемую видеокарту.
Пока не нашёл выхода из ситуации
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Gudzon
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Сообщение #9 Gudzon » 20 янв 2020, 22:34
Still-Hungry писал(а):Источник цитаты Запустилась версия Adobe Premiere Pro CC 2020 14.0.1.71
Да, у меня тоже еще с последними обновлениями 2019 и с последующей версий 2020 тоже все отлично!