Ошибка при инициализации выбранного сканера hp m177fw

Hi @SSI_Diver,

Welcome to the HP Support Forums! I read your post and see that the printer is stuck initializing and is making a loud noise when you are turning it on. I will certainly do my best to help you. If this helps you to reach a solution, please click the «Accept as Solution» button down below in this message. If you wish to say thanks for my effort to help, click the » Thumbs Up » to give me a Kudos. :generic:

The printer shouldn’t be making a loud noise like that. It sounds like the toners may not be seated correctly or there is still some packing material inside the printer.

Please go through the steps in this document to make sure everything setup properly. Here is the link: Setting Up the Printer Hardware for HP Color LaserJet Pro M177fw MFP Printers.

You can manually move the carousel for the toners, if it is stuck.

Open the scanner lid and the lid below that so you should see the toners.

On the left hand side of the black frame, you will see a oval hole with a white plastic piece inside it.

You will need to use something to push down on the white plastic piece, at the same time push the carousel backwards, don’t touch the toner though. It has to be in the exact right position in order to be able to pull the toner out.

I included a picture with the general area, where to use the manual feature on the printer.

If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance.

Have a nice day! Thank you.

Gemini02 I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

Источник

Hi @SSI_Diver,

The printer shouldn’t be making a loud noise like that. It sounds like the toners may not be seated correctly or there is still some packing material inside the printer.

Please go through the steps in this document to make sure everything setup properly. Here is the link: Setting Up the Printer Hardware for HP Color LaserJet Pro M177fw MFP Printers.

You can manually move the carousel for the toners, if it is stuck.

Open the scanner lid and the lid below that so you should see the toners.

On the left hand side of the black frame, you will see a oval hole with a white plastic piece inside it.

I included a picture with the general area, where to use the manual feature on the printer.

If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance.

Have a nice day! Thank you.

Gemini02 I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

Источник

: December 30 2016, 16:10

Category:

Компьютеры
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100 неудачных попыток, наверно, сделал, пытаясь решить вопрос со сканированием из Windows 10 при помощи МФУ HP Color Laser Jet MFP M177fw. И в Интернете искал — без толка. Может кому пригодится найденное решение.

Оказалось, что проблема — в USB. Ноут на работе старенький, но достаточно мощный, но что-то, наверно в его USB уже не то. Товарищ с Windows 10 на новом компе вполне себе сканировал с этого МФУ через USB. Ну а я в итоге включил это МФУ в нашу внутреннюю беспроводную сеть, зашёл в «Устройства и принтеры», запустил поиск устройств. И комп нашёл это МФУ — уж не знаю сам или благодаря поиску устройств (я не понял). И после этого стал нормально сканировать. Уф. А то я люблю доки сканировать и сохранять на компе — чтоб сложить бумажки в папку и не рыться в них. А в компе файлы и упорядочивать легче, и по ссылкам находить.

Решил сохранить тут это решение — может, чьё-то время сэкономит, в отличие от меня )

Источник

Hi @ER2016,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having an issue with the printer stuck on initializing screen on HP LaserJet Printer. Don’t worry as I have a few steps to help you get through this concern,

Let’s start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

If nothing works, I would suggest you could try to perform an advance reset on the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee