08-18-2016
#1
Service Tech / IT Rep
100+ Posts
- Rep Power
- 32
SMB Scan Kyocera 2203 Error
Hello,
In the past couple weeks, I’ve had 5 customers call in with a 2203 code when scanning to folder. In all cases, no changes (that they know of) have been made to the network. The 2203 code states there was no response from the host after a certain amount of time, and to check the device’s network parameters.
A couple of these I have troubleshot on site and this is what I found:
— With their router, it takes 2-3 minutes for the scan to finally fail and produce a 2203 code.
— With their computers and copier hooked up to my router, it works fine.
— With their router, I am able to scan just fine to their computer using an IP address rather than a hostname.
— With their router, I am able to go to another computer’s file explorer and type in «\ComputerNameScanFolder» and upon typing in the credentials for the computer I’m connecting to, it works just fine.
— Made sure their network connection is set to «private» and not «Public»
— Disabled firewalls to rule them out — no change
— double check to make sure «everyone» has access to read/write to the folder.
— Have tried calling Kyocera tech support about this, and they referred me to talk to the Customer’s IT (which none of these customers have)
My fix for them is to set their computers up with a static IP address and scan that way. I then warn them that if they get a new router which is a different brand, I’ll have to come out to change this IP address to reflect the new IP Scheme since I’ll probably be out there to change the copier’s IP anyway.
Luckily so far this has only happened at small offices with only a couple computers. This is obviously not ideal and I would like to have a better solution than setting computers to a static IP address.
Unfortunately I dont know the brands of routers. My only guess is that these routers have recently updated their firmware automatically and have created a conflict with SMB only for the copier. I was also thinking a windows update, but it doesn’t make sense that it would work fine with my router.
Any suggestions? I feel I may be missing something small here.
Thank you!
08-18-2016
#2
Re: SMB Scan Kyocera 2203 Error
Something is not quite right there….
Does error 2203 relate to «Time out error on network»?It’s like there is no authentication over the network.
Are the copier SSL/TSL certificates are out of date ?I assume the customer is using Pier-to-Peir networking.
Confirm the router/modem is set up forDHCP server.
Go into the MFD(Panel or WIM) network settings :
Set DHCP to on.
Set MFD hostname if blank otherwise leave as default.
Set the DNS address to the router/modem IP address.
Set the gateway address to the router/modem IP address.
Reboot the MFD.Goto Computer:
Confirm port 445 is open through the firewall(s).
Printer File sharing is on. etc.—- update —
A quick search of CTN I found the following post :error code scanning smb code 2203
HTH
Last edited by NeoMatrix; 08-19-2016 at 02:18 AM.
Reason: Fix 443 typo
What if we could count the stars… , what number would you stop at…?»
[Exchange manual acquisitions, PM’s CTN members only. ]
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08-19-2016
#3
Re: SMB Scan Kyocera 2203 Error
Are your customer’s using a cable company as their ISP and using the router provided by them? This would explain being able to scan when the IP is used and a failure [2203] when you try to use the computer name. Most cable company ISP’s block the NetBios lookup on their DNS servers so the machine will not be able to find the computers when you use the computer name, the reason the IP address works is because it is non-routeable [192.168.xxx.xxx, 10.xxx.xxx.xxx are local only and the router will not pass them to the ISP’s network] and therefore only looks on the local network. One trick we have used to some success is to log into the webpage of the machine and under the network settings [advanced tab] uncheck use DNS from DHCP and check use the following DNS servers which we then leave blank. We also delete the reference the default gateway. Two other things you need to check are you using port 445 and it is allowed in Windows firewall inbound/outbound rules which you can find at file and printer sharing SMB enable. Hope this helps.
08-19-2016
#4
Service Tech / IT Rep
100+ Posts
- Rep Power
- 32
Re: SMB Scan Kyocera 2203 Error
Originally Posted by NeoMatrix
Something is not quite right there….
Does error 2203 relate to «Time out error on network»?Yes, it does
It’s like there is no authentication over the network.
Are the copier SSL/TSL certificates are out of date ?I’m actually not sure, I’ll have to look up how to check that. I know with any Kyocera machine, even out of the box, it gives me an untrusted certificate message when I try to log into the web interface.
I assume the customer is using Pier-to-Peir networking.
Confirm the router/modem is set up forDHCP server.
Yes, in all instances they have been peer to peer and the routers are setup as a DHCP server.
Go into the MFD(Panel or WIM) network settings :
Set DHCP to on.
Set MFD hostname if blank otherwise leave as default.
Set the DNS address to the router/modem IP address.
Set the gateway address to the router/modem IP address.
Reboot the MFD.I tried this both instances I was on site, didn’t seem to make a difference.
Goto Computer:
Confirm port 445 is open through the firewall(s).
Printer File sharing is on. etc.Yeah I’ve even went so far as to disable any firewalls installed.
08-19-2016
#5
Service Tech / IT Rep
100+ Posts
- Rep Power
- 32
Re: SMB Scan Kyocera 2203 Error
Are your customer’s using a cable company as their ISP and using the router provided by them? This would explain being able to scan when the IP is used and a failure [2203] when you try to use the computer name. Most cable company ISP’s block the NetBios lookup on their DNS servers so the machine will not be able to find the computers when you use the computer name, the reason the IP address works is because it is non-routeable [192.168.xxx.xxx, 10.xxx.xxx.xxx are local only and the router will not pass them to the ISP’s network] and therefore only looks on the local network. One trick we have used to some success is to log into the webpage of the machine and under the network settings [advanced tab] uncheck use DNS from DHCP and check use the following DNS servers which we then leave blank. We also delete the reference the default gateway. Two other things you need to check are you using port 445 and it is allowed in Windows firewall inbound/outbound rules which you can find at file and printer sharing SMB enable. Hope this helps.
The two instances where I’ve been on site, the customer has their own router not provided by the ISP, and the DNS servers on their computers pointed toward the router.
I’ve also made sure 445 is allowed through windows firewall on both public and private networks. I’ve disabled the firewall completely. I’ve also tried switching the port to 139.
To expand on this, I forgot to mention I also have made sure the customer is not connected to a wired and wireless network simultaneously as I know that will cause issues.
08-20-2016
#6
Re: SMB Scan Kyocera 2203 Error
OK! But where does their router point to for DNS? An internal DNS server or the ISP’s servers? Without an internal DNS server a NetBios name search for a computer will still be routed to the ISP’s DNS server which would block the Netbios search. A router can provide DHCP services but it cannot provide DNS services which has to be provided by either an internal server or the ISP’s server. You may have to resign yourself to using the IP addresses and hope the DHCP server [router] does not go down too often and changes IP addresses. We have a number of customers where the only protocol is to use the IP address and have gotten fairly good at walking the customer through the steps to change the IP addresses over the phone.
08-22-2016
#7
Service Tech / IT Rep
100+ Posts
- Rep Power
- 32
Re: SMB Scan Kyocera 2203 Error
OK! But where does their router point to for DNS? An internal DNS server or the ISP’s servers? Without an internal DNS server a NetBios name search for a computer will still be routed to the ISP’s DNS server which would block the Netbios search. A router can provide DHCP services but it cannot provide DNS services which has to be provided by either an internal server or the ISP’s server. You may have to resign yourself to using the IP addresses and hope the DHCP server [router] does not go down too often and changes IP addresses. We have a number of customers where the only protocol is to use the IP address and have gotten fairly good at walking the customer through the steps to change the IP addresses over the phone.
The customers that have called in thus far do not have a server so I assume the router points toward the ISP’s DNS server.
It’s strange though, I work mostly with small businesses, churches, etc and for the past 10 years I have never had an issue with those locations which their router points towards the ISP’s DNS. In fact, the office I work out of is setup the same way and still works fine when I scan to a hostname. Even at the locations where scanning stops working, I can still go to another computer on the network, type «\PCHostnameScanFolder» in file explorer and it works no problem.
What you’re saying makes sense, just strange that it’s worked fine all these years with different copier brands until the beginning of August this year. And these are machines that have been out in the field for 2 to 5 years, not new installs.
I guess my solution for now is to set static IP addresses. I will post more if I learn more.
Thank you!
08-22-2016
#8
Technician
- Rep Power
- 18
Re: SMB Scan Kyocera 2203 Error
You definitely have a DNS issue. double check copier dns servers matches pc ipconfig /all dns servers listed there.
08-24-2016
#9
Re: SMB Scan Kyocera 2203 Error
The customers that have called in thus far do not have a server so I assume the router points toward the ISP’s DNS server.
It’s strange though, I work mostly with small businesses, churches, etc and for the past 10 years I have never had an issue with those locations which their router points towards the ISP’s DNS. In fact, the office I work out of is setup the same way and still works fine when I scan to a hostname. Even at the locations where scanning stops working, I can still go to another computer on the network, type «\PCHostnameScanFolder» in file explorer and it works no problem.
What you’re saying makes sense, just strange that it’s worked fine all these years with different copier brands until the beginning of August this year. And these are machines that have been out in the field for 2 to 5 years, not new installs.
I guess my solution for now is to set static IP addresses. I will post more if I learn more.
Thank you!
It really is not strange, ISP’s change their policies on their servers all the time without telling anyone, until you have a problem. Since you indicated it all started around the beginning of August, it definitely indicates the ISP has tightened up security on their servers and are now blocking the name search. I will venture to say if you investigated a little further you find that they are using the same ISP. As a side note, have these customers upgraded to Windows 10? If so have you checked to make sure the scan folder is shared under ADVANCED SHARING? The common sharing from previous Win versions does not work in Win10, unless you have shared the folder in Advanced Sharing it could throw a 2203 code, just a thought.
Regards.
08-24-2016
#10
Re: SMB Scan Kyocera 2203 Error
You SHOULD have an internal DNS!…and it should be the same address as the DHCP server….unless of course the DHCP is self-assigned at the computer…then you can have issues! If done correctly by the router, Gateway, DHCP Server and DNS server should ALL have the same IP Address, self-configured by the router! Also check to see if there is a PnP (Plug-and-Play) and QoS (Quality of Service) settings on the router that is enabled as this tends to ease alot of network set-up and flow control issues! I personally use Netgear equipment (as much as possible!) and have NEVER had any issues!…I use Windows, Mac, and Linux and they all «see» each other just fine using DHCP!…the ONLY items I have set to static IP are my Laser Printer, and 3 WD MyCloud NAS Boxes—everything else is DHCP!
PS—If you spend cheap, you GET CHEAP!….Invest in a QUALITY router!!!
2. Повреждения данных PWB EEPROM (U17)
2. Обратиться в сервис обслуживания
2. Повреждения данных PWB EEPROM (U17)
2. Обратиться в сервис обслуживания
2. Повреждение провода между платой PWB (YC30) и интерфесным разъемом устройства подачи, либо разъем подключен неправильно.
3. Неисправен кабель между PF основной PWB и подачей бумаги, либо разъем не вставлен. Плата PF неисправна.
4. Неисправность control PWB
2. Убедитесь, что разъем подключен, а кабель не поврежден. При необходимости — замените.
3. Убедитесь, что разъем подключен, а кабель не поврежден.Заменить печатную плату.
4. Заменить плату управления PWB.
2. Неисправность в системе управления факсом PWB
2. Заменить плату управления факсом PWB
2. Отсоединена батарея.
2. Визуально проверить и при необходимости исправить.
2. Неисправен привод основного двигателя.
3. Неисправен двигатель.
4. Неисправность control PWB
2. Проверьте плавность вращения роликов и шестерней. При необходимости смажьте. Убедитесь в отсутсвии разрывов передач.
3. Заменить.
4. Заменить.
2. Неисправность FFC между control PWB (YC6) и сканера WPB (YC103) или неправильная установка FCC.
3. Неисправность датчика исходного положения.
4. Неисправность кабеля между двигателем ISU и сканером PWB (YC104) или разъем вставлен неправильно.
2. Переставить FFC. Проверить на разрыв, при необходимости заменить.
3. Заменить датчик.
4. Вставьте разъем. Проверьте целостность кабеля.
2. Повреждения FFC между CCD PWB (YC1) и control PWB (YC8).
3. Неисправен кабель между CCD PWB (YC3) и LED приводом PWB (YC1) либо разъем не подключен.
4. Неисправен кабель между LED приводом PWB (YC2) и лампой экспонирования.
5. Лампа экспонирования вышла из строя.
6. Неисправен светодиодный привод.
2. Заменить блок сканера.
3. Убедитесь, что разъем подключен, а кабель не поврежден. При необходимости — замените.
4. Убедитесь, что разъем подключен, а кабель не поврежден. При необходимости — замените.
5. Заменить лампу.
6. Заменить привод.
2. Лампа экспонирования вышла из строя.
3. Неисправность CCD PWB
4. Неисправность control PWB
2. Заменить лампу.
3. Заменить CCD PWB
4. Заменить control PWB
2. Неисправность CCD PWB.
3. Неисправность control PWB
2. Заменить CCD PWB
3. Заменить control PWB
2. Неисправен блок лазерного сканера.
3. Неисправность control PWB
2. Заменить блок сканера.
3. Заменить control PWB
2. Неисправен блок лазерного сканера.
2. Заменить блок сканера.
2. Плохой контакт в местах подключения нагревателя термоблока.
3. Термисторы фьюзера установлены неправильно.
4 . Срабатывает термореле
5. Нагреватель фьюзера установлен неправильно
6. Выход из строя термо-элемента
2. Проверьте контакты.
3. Заменить блок закрепления
4. Заменить блок закрепления
5. Заменить блок закрепления
6. Заменить блок закрепления
2. Неисправен шлейф термистора
3. Термистор установлен некорректно
4. Срабатывает термореле
Заменить блок закрепления
2. Дефект соединения между источником питания PWB (YC103) и PWB высокого напряжения (YC201)
3. Неисправен источник питания PWB
4. Неисправность control PWB
2. Переподключите коннектор
3. Заменить источник питания
4. Заменить control PWB
2. Неисправен датчик отработки
3. Неисправность control PWB
2. Замените датчик.
3. Заменить control PWB
4. Очистите драм юнит (инструкция по очистке бункера отработанного тонера)
2. Неисправность панели управления
3. Неисправность control PWB
2. Замените панель.
3. Заменить control PWB
2. Неисправность платы расширения памяти (DIMM)
2. Замените плату расширения (DIMM)
2. Неисправность control PWB
2. Перезагрузите машину кратковременным выключением питания, если ошибка не исчезла, замените control PWB
Устранение неисправностей
5-17
5
Код ошибки:4701,
5101, 5102, 5103, 5104,
7102, 720f
–
Выключите и затем включите
главный включатель питания. Если
эта ошибка возникнет повторно,
запишите код ошибки, который
отображается на дисплее
сообщений, и обратитесь к
специалисту по обслуживанию.
(См. процедуру в Сбой аппарата
Вызовите сервисный
персонал.)
—
Код ошибки:9181
Возможно, отсканированы
999 страниц оригиналов?
Если число страниц оригинала
превышает 999, передавайте
страницы отдельными пакетами.
—
Код ошибки при сканировании с отправкой по Email
Код ошибки:1101
Возможно, неправильное
имя сервера SMTP/POP3?
Установите правильное имя
сервера в COMMAND CENTER.
—
Код ошибки:1102
Возможно, вы указали
недопустимые имя
пользователя или пароль?
Введите правильные имя
пользователя и пароль.
—
Код ошибки:1104
Указали ли вы адрес
адресата?
Укажите адрес адресата.
—
Код ошибки:1105
Включен ли протокол
SMTP?
Включите протокол SMTP в
COMMAND CENTER.
—
Код ошибки:2101,
2102, 2103, 2201, 2202,
2203
Выбрано ли «Другая
аутентификация», когда
выполняется
аутентификация POP
перед SMTP?
Выберите действующего
пользователя POP3,
отличающегося от «Other».
—
Является ли указанный
сервер сервером SMTP?
Установите правильное имя
сервера в COMMAND CENTER.
—
Правильно ли выполнено
подключение к сети?
Убедитесь, что сетевой кабель
правильно подключен.
Убедитесь, что сетевая среда
(сервер, концентратор или другая
сеть LAN) работает правильно.
—
Код ошибки:2204
Не пытаетесь ли вы
передать слишком
большой объем данных?
Измените размер, который можно
передавать, в COMMAND
CENTER.
—
Сообщение об
ошибке
Контрольные вопросы
Меры по устранению
Страница
для
справки
Все современные копировальные аппараты, мфу и принтеры Kyocera имеют возможность диагностировать все узлы устройства в режиме запуска и во время работы аппарата. По этому, если во время включения или во время работы произошел сбой, то техника Kyocera сможет сообщить о наличии ошибки.
В большинстве случаев у аппаратов Kyocera код ошибки отображается на дисплее, в остальных случаях тип ошибки зависит от последовательности и количества миганий индикаторов.
Если Ваш копировальный аппарат, МФУ или принтер Kyocera выдал на дисплее некий код, то узнать причину, описание возникновения ошибки, а так же в каком узле аппарата стоит искать проблему, Вы можете в этом разделе выбрав интересующую модель из списка.
Но диагностика не решит проблему сбоя аппарата, для этого лучше обратиться к профессиональным и опытным сервисным специалистам компании Kyomart! Позвоните нам по телефону
8 (343) 288-23-45 или отправьте запрос на электронную почту: sales@kyomart.ru , и мы обязательно свяжемся с Вами в кратчайшие сроки.
Processing with the fax software was disabled due to a hardware problem.
Abnormal detection of FAX PWB incompatibility In the initial communication with the FAX PWB, any normal communication command is not transmitted.
For data in which the MAC address is invalid.
Detecting control PWB EEPROM (U17) communication error.
Machine number of main and engine does not match.
Communication error between control PWB and optional paper feeder.
A checksum error occurred with the program of the FAX PWB.
The time is judged to go back based on the comparison of the RTC time and the current time or five years or more have passed.
High-capacity data transfer between the FAX PWB and the control PWB of the machine was not normally performed even if the data transfer was retried the specified times.
The backup data is not retained for file system abnormality of flash memory of the FAX PWB.
The main motor ready input is not given for 2 s during the main motor is ON.
The PF paper feed motor of cassette 2 ready input is not given for 2 s during the PF paper feed motor is ON.
The PF paper feed motor of cassette 3 ready input is not given for 2 s during the PF paper feed motor is ON.
The exposure lamp is not turned on.
After AGC, correct input is not obtained at CCD.
An error code is detected.
The polygon motor ready input is not given for 6 s during the polygon motor is ON.
The fuser temperature does not rise after the fuser heater lamp has been turned on.
Fuser thermistor detects abnormally temperature.
Input from fuser thermistor is 0 (A/D value).
The zero cross signal does not reach the control PWB for specified time.
The waste toner sensor has detected that the waste toner reservoir (drum unit) is full.
A communication error is detected.
A communication error is detected.
Code
C2102
Developing motor MCY error
The rated speed achievement signal
does not turn to L within 2 s since devel-
oping motor MCY is activated.
The rated speed achievement signal is
at the H level for 1 s continuously after
developing motor MCY is stabilized.
C2201
Drum motor K steady-state error
Drum motor K does not keep the steady-
state speed for 5 s successively since
the motor is stabilized.
C2202
Drum motor C steady-state error
Drum motor C does not keep the steady-
state speed for 5 s successively since
the motor is stabilized.
C2203
Drum motor M steady-state error
Drum motor M does not keep the steady-
state speed for 5 s successively since
the motor is stabilized.
Contents
Causes
Check procedures/corrective measures
Poor contact in the
Check the connection of connector YC16 on
connector termi-
the engine PWB and the connector of the
nals.
developing motor MCY, and the continuity
across the connector terminals. Repair or
replace if necessary.
Defective drive
Check if the rollers and gears rotate
transmission sys-
smoothly. If not, grease the bushings and
tem.
gears. Check for broken gears and replace if
any.
Defective develop-
Run maintenance item U030 and check if
ing motor MCY.
the developing motor MCY operates when
YC16-A4 (remote signal) on the engine
PWB goes low. If not, replace the develop-
ing motor MCY.
Defective engine
Run maintenance item U030 and check if
PWB.
YC16-A4 (remote signal) on the engine
PWB goes low. If not, replace the engine
PWB.
Poor contact in the
Check the connection of connector YC8 on
connector termi-
the motor control PWB and the connector of
nals.
the drum motor K, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum
Replace the drum motor K.
motor K.
Defective PWB.
Replace the motor control PWB or engine
PWB and check for correct operation.
Poor contact in the
Check the connection of connector YC6 on
connector termi-
the motor control PWB and the connector of
nals.
the drum motor C, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum
Replace the drum motor C.
motor C.
Defective PWB.
Replace the motor control PWB or engine
PWB and check for correct operation.
Poor contact in the
Check the connection of connector YC5 on
connector termi-
the motor control PWB and the connector of
nals.
the drum motor M, and the continuity across
the connector terminals. Repair or replace if
necessary.
Defective drum
Replace the drum motor M.
motor M.
Defective PWB.
Replace the motor control PWB or engine
PWB and check for correct operation.
2JZ/2JX/2JV/2H7
Remarks
1-4-33