Ошибка outlook 503 valid rcpt command must precede data

Ниже вы можете узнать о возможных причинах сбоя при отправке почты.

Чаще всего ошибка с отправкой писем возникает в следующих случаях:

1. Неверно указан адрес получателя. В данном случае вы получите обратное письмо о том, что данный почтовый ящик или домен не существует. (Ошибка 505)
2. Превышены показатели ограничений на отправку. С ограничениями Вы можете ознакомиться на нашем сайте.
3. Окончание почтовой квоты для данной э-почты. Решение проблемы вы сможете найти здесь.
4. Ошибка в настройке почтовых клиентов. Проблема устраняется исправлением ошибок. С полными настройками для почтового клиента вы можете ознакомится здесь.

Самые распространенные ошибки в данном случае:

Error 503: valid rcpt command must precede data — требует подтвердить подлинность SMTP сервера. К примеру в Outlook это можно сделать поставив галочку напротив пункта «My server requires authentication» в настройках сервера исходящей почты.

Error 553 unable to verify address — так же требует подключить проверку подлинности SMTP сервера. Пожалуйста обратите внимание на то что в поле «Имя пользователя» необходимо ввести полный адрес электронной почты, к примеру name@mydomain.com.

For those that are tearing their hair out when getting the “503 valid RCPT command must precede DATA” error (we’ll refer to it as simply the 503 error going forwards) when trying to send email, here are some common solutions that will hopefully get you back up and running. If these don’t work, or you need more detail on any of these steps, please read the rest of this article, and its comments, for some more in-depth solutions.

• Apostrophes – remove any apostrophes (single quotes) or other non-alphabetic characters from your email account name(s).
• VPN – if your system is trying to connect via a VPN network while you’re sending email, you may get this error. Try disconnecting the VPN before sending/ receiving mail.
• Full mailbox – make sure the mailbox of the affected account is not full or has met/ exceeded its quota. You can uncheck the following option to make sure a copy of all your emails is not being left on the server (note that since the email will be downloaded to your PC after this setting change, you won’t be able to access your emails from another location if you do this). In Outlook, browse to Tools > Account Setting > More settings > Advanced > uncheck “leave a copy of this message on the server.”
• SMTP port – use port 26 (instead of the default 25) for outgoing mail.
• Server authentication – setup your outgoing mail to use outgoing server authentication (sends mail by logging in with your email address and password). In Outlook, browse to Tools > Account Settings > More settings > Advanced and change the outgoing server to ‘Auto.’ Next, browse back to More settings > Outgoing server and check the “My outgoing server uses the same authentication as my incoming server” box. If you select to have Outlook “remember your password” you won’t have to type it in every time you send an email.
• Sender matching – make sure you’re sending from the same email address that the recipient sees your email coming in as (ie. don’t make the “from” field differ from the email address used in your outgoing mail settings).
• Outlook PST files – sometimes the 503 error will occur if you have a corrupt outlook PST (mail archive) file. Try repairing the file.

If none of these approaches work, or you need more detail on a particular step, please read the rest of this article for some additional suggestions.

Option: Use Spam Bully for Outlook and Outlook Express

The 503 valid RCPT command must precede DATA error is a common one that often occurs as a result of the spam software you’re using, or as a result of Outlook’s default spam utility. We recommend giving Spam Bully a try. You can try it for free, and it’s one of the better known and more powerful spam filters. You can nail two birds with one stone – get rid of this annoying error and get rid of your annoying spam messages at the same time. Look at the error as a blessing – it helped you find Spam Bully :).

503 valid RCPT command must precede DATA

We recently got this error when trying to send an email in Outlook. The culprit? Apparently this occurs when a server is expecting to receive mail before sending. This is usually results from server authentication priorities (for example, you attempt to send mail before your “spam filter” has finished its receiving process.)

Solutions to resolve the 503 RCPT error

• Pop before SMTP — Run a check for new messages (F9 key in Outlook) before sending your message and restart and rerun your spam filter application. Your IP address is entered in a relayhosts file, allowing email to be sent from your address for up to half an hour.
• If the problem still persists check “my server requires authentication” to authenticate automatically. With this setting you can bypass the check above and send mail without having to “pop” your mail box first. You can also try changing the outgoing port from 25 to 26, since some ISP’s block this port.
• Several of our readers have pointed out that it may help to remove apostrophes from your email account names (and ask senders to remove them if you’re having trouble receiving emails from them).
• If you’re on a VPN, try disconnecting from the VPN prior to using your mail program.
• Your mailbox may be full – try clearing out messages or asking your mail service provider to increase your mailbox limits.
• If you are using multiple mailboxes, make sure these fixes/ settings are applied to each one of them, especially the “default” one.
• Finally, if using a mail screening utility such as Mail Washer, you may want to disable the “automatically check at intervals” setting and check mail manually. If the system checks mail while you are sending you may get this error.

If these don’t work, check your mail server

If none of the above work we recommend contacting your hosting provider. Your mail services account needs to be set up properly (associated with the right user name, etc.). We encountered this exact problem when switching hosts once – the mail server configuration got goofed up, and none of the above solutions worked. In the interim (until settings are fixed by your hosting provider) you can adjust your outgoing mail server to reflect that which your ISP uses, which should let you send mail again through your local client (Outlook, but not from the server (Webmail)), until the problem is fixed.

Install anti-spam software

As mentioned previously, to keep your mail system running smoothly, and to help you get rid of various email related errors, including the 503 valid RCPT error, we recommend installing a solid anti-spam solution. Anti-spam software is affordable, but your email and privacy are priceless. Don’t let the spammers get the best of you. For a limited time, get a free trial of Spam Bully.

Customers who use Outlook to access email accounts hosted on cPanel/WHM email servers sometimes report the error 503 Valid RCPT command must precede DATA when trying to send their mails.

This is often reported for servers in which SMTP authentication is enabled.

What is this error?

503 Valid RCPT command must precede DATA essentially means that the server was unable to accept the message, usually because the SMTP connection was not properly authenticated.

In cPanel/WHM servers, authentication can happen either through POP-before-SMTP or through SMTP authentication. If the user has not configured Outlook for outgoing mail SMTP authentication, and has not connected to the POP server before sending the mail, this error is returned.

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How to fix this error

SMTP authentication is enabled by default in cPanel/WHM servers. So, the fastest way to resolve this error is to enable SMTP authentication for the email account. Here’s how to do it in Outlook.

1. From the Menu Bar, Click Tools then Click E-mail Accounts
2. Select "View or change existing e-mail accounts" then Click "Next"
3. Select the Email account and click "Change"
4. Click "More settings"
5. Select the "Outgoing Server" tab
6. Select the box beside "My outgoing server (SMTP) requires authentication"
7. Select "Use same settings as my incoming email server"
8. Click OK, Next and then Finish.

NOTE : In Outlook 2010 and later, the Email account can be selected by going to Menu bar >> File >> Info tab >> Account Settings

Alternatively, if your server does not allow SMTP authentication, ask your customer to POP their mail before trying to send mails.

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Still not fixed?

There are a few uncommon causes for this error. Here are the fixes for them:

1. Symbols in username – If the username has any kind of non-alphanumeric characters, try removing that.
2. User behind a corporate VPN – Some VPN configurations are known to mess with the connection initiation. Ask the customer to try connecting without the VPN.
3. Email filter in the PC – Some email firewalls are known to interfere with the connection. If the customer has installed a new email firewall or has made a recent update in security rules, that could be the cause.
4. SMTP port block in ISP – If your customer uses port 25 to connect to your server, ask them to try using the alternate Exim port 26. Maybe the connection is being disrupted by an ISP port 25 block.
5. Corrupted Outlook profile – If all of the above checks are OK, the Outlook profile might be corrupt. Re-adding the account into Outlook or repairing the Outlook PST file using “Microsoft PST repair tool” can fix the issue.

Email errors are the most common category of issues reported by cPanel/WHM account owners. Bobcares helps cPanel account owners quickly recover from service issues, and avoid business downtime.

[ Are your users complaining about email errors? Get our server specialists’ assistance to fix your mail server. ]

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