Problem
User logs onto the Citrix storefront website (which hosts the Controller application).
User authenticates to the website, then clicks on the ‘Controller’ icon.
— An error appears.
Problem typically affects only one (or some) user(s). Most users can work OK.
Symptom
Error number 2320
Citrix online plug-in Configuration Manager: No value could be found for (AllowHotKey) that satisfies all lockdown requirements. The lockdown requirements in force may be conflicting.
[OK]
Cause
Corrupt installation of the Citrix client (‘Citrix Receiver’) on the ‘bad’ end user’s client device.
Example
In one real-life example, the client device has incorrect registry entry, which was blocking the Citrix Receiver client from launching.
Resolving The Problem
Fix the corrupt Citrix client installation (on the end user’s PC).
Example:
In one real-life example, the fix was:
1. Logon to the client device as the ‘bad’ user (the person who gets the problem)
2. Click ‘Start — Run’ and type: REGEDIT
3. Navigate to here:
- HKEY_CURRENT_USERSoftwareCitrixICA ClientEngineLockdown ProfilesAll Regions
4. Double-click on the entry ‘EnableLockdown‘
5. Modify the value from the current (1) to: 0 (zero)
6. Click OK.
7. For some environments, it is necessary to repeat the above (steps 3-6) for the following registry key too:
- HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixICA ClientEngineLockdown ProfilesAll Regions
8. Test.
[{«Product»:{«code»:»SSMRTZ»,»label»:»IBM Cognos Controller on Cloud»},»Business Unit»:{«code»:»BU059″,»label»:»IBM Software w/o TPS»},»Component»:»Controller»,»Platform»:[{«code»:»PF025″,»label»:»Platform Independent»}],»Version»:»10.2.1″,»Edition»:»»,»Line of Business»:{«code»:»LOB10″,»label»:»Data and AI»}}]
Symptoms
The error number 2320 occurs on your Citrix Receiver client computer after removing Citrix Receiver 3.x and reinstalling another Receiver client.
“Citrix online plug-in Configuration Manager: No value could be found for (ClientHostedApps) that satisfies all lockdown requirements. The lockdown requirements in force may be conflicting.”
Cause
Removing or reinstalling Citrix Receiver can cause an incorrect setting to remain in the registry. Complete the steps in the Resolution section to fix the problem.
Resolution
Caution! This fix requires you to edit the registry. Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it
Complete the following procedure on the computer with the Citrix Receiver client.
- Open the Windows registry editor by going to START/Run/regedit.
- Navigate to the HK Local Machine registry key below and see if the registry key ClientHostedApps exists; remove it if it is present.
32-Bit System
HKLMSOFTWARECitrixICA ClientEngineLockdown ProfilesAll RegionsLockdownVirtual ChannelsControl
64-Bit System
HKLMSOFTWAREWow6432NodeCitrixICA ClientEngineLockdown ProfilesAll RegionsLockdownVirtual ChannelsControl
- Navigate to the HK Current User registry key below and see if the registry key ClientHostedApps exists; remove it if present.
HKCUSOFTWARECitrixICA ClientEngineLockdown ProfilesAll RegionsLockdownVirtual ChannelsControl
- Restart or reconnect your Citrix Receiver Icon to refresh applications.
Citrix Receiver client produces the following error when trying to launch a published application:
Error number 2320
Citrix Receiver Configuration Manager: No value could be found for (ClientHostedApps) that satisfies all lockdown requirements. The lockdown requirements in force may be conflicting.
Solution:
The most salient part of the error message is in between the parenthesis: ClientHostedApps is a registry value.
Open the registry editor
Click on the start button and then on run type regedit and click OK.
Navigate in the registry
on 32-bit systems:
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Control
on 64-bit systems:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Control
Right-click ClientHostedApps and select Delete.
Now you can launch your published application.
My configuration: Windows 7 Home Premium Service Pack 1 and Receiver 3.0 For Web Access.
Update: (thanks to comments by Denis, Satish and JapyDooge)
on Windows 7 64-bit or w2k8 64-bit or Windows 7 Enterprise is located in
HKEY_CURRENT_USER
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Tags
2320, citrix, ClientHostedApps, Command Prompt, HKCU, HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, HKLM, Receiver Configuration Manager, w2k8