Ошибка 062 380 xerox 6515

I also have a workcentre 6515. After updating the drivers, the scanner cannot be reached either from the computer nor from the unit itself. The printer hasn’t even printed 100 pages and the scanner used only a couple times. I tried reinstalling the software, no effect. Restored to factory settings, still no effect. Called tech service here in Sweden and they cannot find the unit registration (completed twice) and they will not help without such.

This is a new unit with no damage and it seems this is a common problem for many. It should be a no-brainer that the unit should still be under some kind of warranty since the release date of this model was not that long ago. A unit that has been used as little as this should’t break down from so little use. I have printers and scanners many years old and they still work. 

After all the reviews of this product thought I made a great choice and that this company would be best at supporting their products althoght never had the need before this. I hope Xerox’s good reputation still holds true, else i have had a very expensive 100 pages.

This is a manufacturing defect and quality issue that I hope gets resolved. It is a heavy unit to carry around if I have to. Looking forward to finally getting a positive response as it is critical that i get this fixed asap. Thanks

Модератор: vetal

Вернуться в Принтеры, МФУ, факсы, копиры формата A4

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NOTE: Execute the IIT diagnosis and then call NVM location [715-030] again (press the

Change Settings button) to check the value (diagnosis result).

Table 1 LED

Current value

Component Name

00

Not applicable (No errors)

01

LED Lamp PWB

02

CCD Lens Assembly

03

CCD Flexible Flat Cable

10

LED Lamp Flexible Flat Cable

12

IIT-ESS Video Cable

14

IIT-ESS I/O Cable

17

LVPS-IIT/Fax Power Cable (DC Harness)

4.

After replacing the appropriate parts, again change the value for NVM location [715-030]

to «1» and then execute «NVM Write».

5.

Check that the current value column becomes «000».

6.

If the problem persists after performing the above procedure, continue and check the fol-

lowing:

•

LED Lamp broken:

Component Control

•

Check the Flat Cable between the LED Lamp PWB

J723

for open circuits, short circuits, and poor contacts (especially, check whether

the Flat Cable was inserted in a skewed manner).

•

Check the Flat Cable between the CCD Lens Assembly

J710

for open circuits, short circuits, and poor contacts (especially, check whether

the Flat Cable was inserted in a skewed manner).

•

The coaxial cable between the IIT PWB

open circuit, short circuit, and poor contact

Initial Issue

WorkCentre 5335 Family Service Documentation

PL No.

—

PL 1.4

PL 1.2

PL 1.2

PL 1.4

PL 18.4

PL 18.4

PL 18.4

[062-002]

(PL

1.2)

P/J7001

and the IIT PWB

P/J700

and the IIT PWB

P/J7191

and the ESS PWB

P/J336

BUS Updated 12/2011

BSD-ON:

BSD 6.1 — Document Illumination

BSD-ON:

BSD 6.6 — Image Input

Insufficient lamp brightness was detected when performing AGC.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power

switch.

Initial Actions

Check the light path for any obstacle, and the lamp, the lens, the mirror and the White Correct-

ing Plate for deterioration or contamination.

Procedure

1.

Turn the power ON and enter the Diag mode. Change the value for NVM location [715-

030] to «1» and then execute «NVM Write».

2.

A 3 or 4-digit number is displayed in the current value column.

3.

Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace

the appropriate parts.

Sample Display

•

110 (3-digit display):

P/

LED Lamp PWB failure and LED Lamp Flexible Flat Cable is damaged or has poor

contact.

P/

(The first digit «1» in «110» is the upper digit, which indicates the LED Lamp PWB («0»

in «01» is not displayed). The lower 2 digits «10» indicates the LED Lamp Flexible Flat

Cable.)

for

•

1000 (4-digit display):

The LED Lamp Flexible Flat Cable is damaged or has poor contact.

(The first 2 digits «10» in «1000» are the upper digits, which indicates the LED Lamp

Flexible Flat Cable. The lower 2 digits «00» indicates that nothing is applicable (no

failures).)

07/2011

2-779

Status Indicator RAPs

062-371, 062-380