Microsoft Office error code 0-1036 encountered that many users were having trouble repairing or installing office programs on their Windows and Mac computers. The major issues pops up due to Office licensing, Windows updates, insufficient system resources like disk space, Internet connectivity, etc. In this article it gives solutions for different kinds of office issues related to office 2021/2019 error code 0-1036
Office error code 0-1036 Returns following error messages:-
- Something went wrong Error code 0-1036 Go online for additional helpThe office is Busy, There is a problem starting of Office 365/2019/2021 InstallationWe are sorry, but we are unable to start program.
We are sorry, but we can’t verify the signature of files required to install office 365/2021/2019 product.
Internet connection needed. Office error code 0-1036
Background installation ran into a problem.
Something went wrong Error code 0-1036 Go online for additional help.
When you are starting an Office application, you receive an error stating that “Something went wrong”. If operating system is not able to add or remove the products requested, It requests you to verify the file’s signature and install office 365 products. Usually, it returns error code series 300XX, or 1xxx series depends on cause of the related issue.

Pic showing office error code 0-1036
Office is Busy, There is a problem starting the Office Installation
Error “Office is busy” pops up when you try to open any office 365/2021/2019 program like word, excel, PowerPoint etc, and the office is already in progress. A message shows that “we are updating you to add or remove some programs”.

Office busy error while repairing
We are sorry, but we are unable to start your program.
This program is a common error in the Windows operating system that is caused due to the failed services of a program. Windows Installer services are found to be not working, they cannot install an Office 365/2021 product.
Sorry installation can’t continue because no compatible office products are detected.
A Microsoft Windows displays a message showing that your system ran into a problem, and it needs to restart system. A Microsoft Windows Operating system is announced in various bit of versions depending on the hardware architecture such as 32 and 64. It is necessary to install similar versions of Office that suitable for Windows.

No compatible office products detected
We are sorry, but we can’t verify the signature of files required to install your office product.
An Office is an product package available in different various forms such as a disc or click-to-run. In the case of a disc failure, you might see this error message We are Sorry, But We Can’t Verify the Signature error message which says signatures of files required to install the office 2021 product.

Unable to verify signature of files
Internet connection needed. Office error code 0-1036.
This error message happens due to internet problems when performs an online repair for your office product. You can do a quick offline repair. And also installation needs an proper internet connectivity
The new Office 365 suite comes with click-to-run feature that has a short setup file that will start Microsoft 365 installation. Due to intermittent connection or connectivity failures, you will see Microsoft office 365/2021/2019 installation error code 0-1036

Internet connection needed error message
Background Installation ran into a problem
Background installation pops up when Office program-related files are corrupted. It is necessary to repair Office applications. And also a malware and or virus related issues can be checked in PCs

Pic : Office background installation ran into a-problem
Unable to start Office program
The message shows that the official program has been stopped by your Windows. This should be scanned using Windows system files. This also shows that Office-relevant files are missing from Program folders. It has been encountered with any kind of the clean-up programs, and system restores will help you to fix the issues.
Diagnose your computer to fix error code 0-1036:-
There are few ironically shown Office error codes which require an immediate action. An event viewer is log of every action on your computer that records all events. This Windows built-in feature that provides all information for the problem-causing keys. They are caused due to failure of the Windows-related services and it’s executable file is unable to read the necessary files when installing Office 365/2021/2019.
Perform system file scan:-
System file scan in short SFC scan is windows inbuilt program to fix altered/modified and damaged files of the operating system. It can fix several updates failures, other violations done by several mismatched files.
To Run a system file scan the windows operating system
First Open a command prompt (CMD) in administrator mode and then Run command SFC/SCANNOW
Office error codes also can be fixed with this scan if they are not damaged much.
If you see any file violations still exists after scan, then move to the Event viewer to check what has been caused by the office installation error 0-1036
How to use Event viewer to check office error logs:-
Click to start button and open Run command prompt window.
To open Eventvwr logs, type “EVENTVWR” command and then press enter.
And tap double to “windows log” and then select to the “Applications “
Many logs are visible in the Centre panel. Filter the logs and check office-related problems and warnings by selecting Filter current log option.
Finds critical error logs that cause an error code 0-1036. If there are no reasons for these issues to be found, then perform a clean office 365/2021 installation.
Steps to Fix the error code 0-1036:-
Sometimes office won’t install due to several reasons like internet connectivity, dependencies for the product or any virus that affected your computer files etc. Then all you have to do a clean installation by removing traces of office program files existed from previous versions or by multiple office installation trails by you due to several errors.
Repair/Uninstall office program: –
Applies To: Office 2016, Office for business, Office 365 Admin, Office 365 Small Business Admin, Office 2013
For Windows 10:-
And Go to the control panel and Select the Programs and features to reach list of installed programs on your system.
From a list, check Microsoft Office products and click to the Change button.
A window will open displaying the Add, Repair, and Remove options.
Once repair is completed use the Microsoft office products again
To uninstall the follow above steps and choose to Remove it instead of repairing.
IMPORTANT:. It’s impossible to uninstall office applications (word, excel, publisher etc.) individually from total office product. The only way to uninstall an individual app is if you purchased it as a stand-alone version.
Installing Office Product:-
Once you have done the uninstallation part, now do a clean installation.
- Login to your Microsoft office account www.office.com/signin
Secondly, check this dashboard and look into product that you have purchased.
After that, Select the “Install Office “option and download it
Finally, check downloads on your system and double-click to the setup file for install.
If the Microsoft Office error code 0-1036 still exists, then try the advanced registry fix
Windows Registry Fix:-
Registry in Windows displays the structure of Windows Operating system and its internal programs. The Hex codes inside the registry will change due to unnecessary programs. To fix this office install error 0-1036 in office 365/2010/2016/2019/2021 and deletes the modified Office Registry keys or remove and re-creates the keys with older values.
Note: Don’t do Registry changes if you are not aware of the structure as it damages applications with one single change. Sometimes damages your computer operating system.
Take help from our Online experts regarding any unsolved problems in your system. Also, go to our website for more details and information.
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Related issues to error code 0-1036 in Office 365, 2010/2013:
Error code 30089-4,Error code 3-4,Error code 30033-4,Error code 30088-15,Error code 30145-27,Error code 30094-1,Error code 30145-13,Error code 30175-12,Error code 30126-1011,Error code 30102-13,Error code 30013-39,Error code 30043-11,Error code 30102-11,Error code 30045-13,Error code 30050-13,Error code 30058-26,Error code 30045-14,Error code 30088-8,Error code 30145-16,Error code 3033-27,Error code 30033-27,Error code 30125-9 (500),Error code 30182-1015(4),Error code 30015-1025(1392),Error code 30033-27,Error code 30088-13 , Error code 30068-4 (3),Error code 30183-4,Office error code 30103-13, Error code 30126-4,Error code 30183-4,Error code 30183-1011(1),Error code 30180-4,Error code 30175-4,Error code 30175-13,Error code 30174-4,Error code 30169-22,Error code 30145-4,Error code 30145-16,Error code 30145-13,Error code 30143-37,Error code 30125-4,Error code 30125-1011,Error code 30103-11,Error code 30102-13,Error code 30102-11 ,Error code 30094-4,Error code 30015-11 (-2147023834),Error code 30094-1011,Error code 30088-4,Error code 30088-28,Error code 30088-27,Error code 30088-26,Error code 30088-22,Error code 30068-4,Error code 30053-4,Error code 30045-4,Error code 30045-11,Error code 30038-4,Error code 30038-26,Error code 30034-4,Error code 30029-4,Error code 30027-4 ,Error code 30016-4,Error code 30016-2,Error code 30015-6,Error code 30015-4 (3),Error code 30015-11 (-1073741790),Error code 30013-39,Error code 30183-4 ,Error code 1704,Error code 1605,Error code 1058-4,Error code 30029-24,Error code 12152-4,Error code 12007-4,Error code 12002-4,Error code 30088-1015
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Contents
- 1 Office error code 0-1036 Returns following error messages:-
- 1.1 Something went wrong Error code 0-1036 Go online for additional help.
- 1.2 Office is Busy, There is a problem starting the Office Installation
- 1.3 We are sorry, but we are unable to start your program.
- 1.4 Sorry installation can’t continue because no compatible office products are detected.
- 1.5 We are sorry, but we can’t verify the signature of files required to install your office product.
- 1.6 Internet connection needed. Office error code 0-1036.
- 1.7 Background Installation ran into a problem
- 1.8 Unable to start Office program
- 2 Diagnose your computer to fix error code 0-1036:-
- 3 Perform system file scan:-
- 4 How to use Event viewer to check office error logs:-
- 5 Steps to Fix the error code 0-1036:-
- 6 Repair/Uninstall office program: –
- 6.1 For Windows 10:-
- 7 Installing Office Product:-
- 8 Windows Registry Fix:-
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2 / 2 / 0 Регистрация: 05.07.2016 Сообщений: 6 |
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09.11.2016, 21:19. Показов 154536. Ответов 102
Не могу установить офис. Вылезает такое сообщение. Миниатюры
__________________
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2 / 2 / 0 Регистрация: 05.07.2016 Сообщений: 6 |
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14.11.2016, 01:25 [ТС] |
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Официальную улиту пробовала. Не очень поняла, какой файл именно нужно и где искать.
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4228 / 1734 / 245 Регистрация: 01.05.2013 Сообщений: 7,636 |
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14.11.2016, 07:47 |
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Надеюсь, это оно. Нет. Вы должны были применить твик реестра 1.rar или вручную записать следующие значения в реестр [HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWin dowsInstaller] После применения твика (иили ручной правки реестра) перезагрузится. Далее нажмите сочетание клавиш Win+R и в открывшемся окне введите %temp% Прислать MSI-логи и SetupExe лог. Кликните здесь для просмотра всего текста
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2 / 2 / 0 Регистрация: 05.07.2016 Сообщений: 6 |
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19.11.2016, 22:11 [ТС] |
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Господи, пусть это будет то, что нужно. Кликните здесь для просмотра всего текста [QUOTE=Turok123;9765301]Нет. Вы должны были применить твик реестра 1.rar или вручную записать следующие значения в реестр вот, если что, реестры Кликните здесь для просмотра всего текста
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4228 / 1734 / 245 Регистрация: 01.05.2013 Сообщений: 7,636 |
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20.11.2016, 00:01 |
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Господи, пусть это будет то, что нужно. Это то,что нужно.
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2 / 2 / 0 Регистрация: 05.07.2016 Сообщений: 6 |
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20.11.2016, 01:17 [ТС] |
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И что дальше?
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4228 / 1734 / 245 Регистрация: 01.05.2013 Сообщений: 7,636 |
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20.11.2016, 01:18 |
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KiteCat, Засуньте эти файлы в архив и пришлите.
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2 / 2 / 0 Регистрация: 05.07.2016 Сообщений: 6 |
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20.11.2016, 01:23 [ТС] |
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Turok123, вот
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4228 / 1734 / 245 Регистрация: 01.05.2013 Сообщений: 7,636 |
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20.11.2016, 01:34 |
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РешениеKiteCat, ошибка при создании запланированой задачи. Кликните здесь для просмотра всего текста
2016/11/19 22:03:09:197::[14196] MSI(COMMONDATA): ‘Тип сообщения: 1, Аргумент: Microsoft Office Shared 64-bit MUI (Russian) 2016’ Посмотрите варианты решения проблемы в теме Не устанавливается office 2016 x64 (ошибка при установке)
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2 / 2 / 0 Регистрация: 05.07.2016 Сообщений: 6 |
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20.11.2016, 01:50 [ТС] |
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Turok123, Вы просто мой спаситель!
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0 / 0 / 0 Регистрация: 30.01.2017 Сообщений: 1 |
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30.01.2017, 13:24 |
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Да, работает! Псб!
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1 / 1 / 4 Регистрация: 20.10.2016 Сообщений: 137 |
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15.03.2017, 09:34 |
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а у меня сетуп завершает свою работу после начала установки. т.е. запускаю сетуп, делаю настройку программы (какие компоненты ставить, а какие нет) , далее жму установить, а сетуп сразу завершает свою работу. Добавлено через 8 минут
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4228 / 1734 / 245 Регистрация: 01.05.2013 Сообщений: 7,636 |
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16.03.2017, 15:30 |
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0 / 0 / 0 Регистрация: 27.07.2017 Сообщений: 4 |
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28.07.2017, 03:01 |
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Здравствуйте, Turok123! Не могу сам найти, как это лечить.
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4228 / 1734 / 245 Регистрация: 01.05.2013 Сообщений: 7,636 |
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28.07.2017, 13:01 |
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4wdrive, не увидел в логе Process Monitor события установки Office.
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0 / 0 / 0 Регистрация: 27.07.2017 Сообщений: 4 |
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28.07.2017, 14:02 |
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Turok123, Готово! Посмотрите, пожалуйста.
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4228 / 1734 / 245 Регистрация: 01.05.2013 Сообщений: 7,636 |
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29.07.2017, 16:31 |
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4wdrive, Не нужну было устанавливать фильтр.
Повторите лог:
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0 / 0 / 0 Регистрация: 27.07.2017 Сообщений: 4 |
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30.07.2017, 13:45 |
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Turok123, добрый день! Переделал без фильтров, посмотрите, пожалуйста. Ссылка на лог Процесс Монитора: https://yadi.sk/d/aTS7xWRI3LYWkb.
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- 08.07.2021
В данной статье рассмотрим ошибку установки «Microsoft Office 2016» с выводом ошибки: Ошибка при установке Microsoft Office 2016.

1) Первое, что мы рекомендуем — это использовать только оригинальные дистрибутивы Microsoft Office, дабы избежать дополнительных проблем с пиратскими сборками, которые могут возникать как во время установки, так и во время работы с приложением.
Скачать оригинальные MSDN дистрибутивы Microsoft Office можете в нашем каталоге, хеш-сумми дистриубтивов указаны в описании.
2) Удаление реестра.
— Нажимаем горячие клавиши Win + R => Вводим в окно ввода команду regedit и нажимаем «Ок».
Удаляем следующие ветки реестра:
— КомпьютерHKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice и удаляем в этой ветке папки 14.0, 15.0 и 16.0, если они есть.

— Так же удалите ветку: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheTreeMicrosoftOffice
3) Удаление и переименование папок.
При наличие рекомендуем удалить так же следующие папки:
— C:WindowsSystem32TasksMicrosoftOffice
Рекомендуем переименовать папку:
Зайдите в C:ProgramData (если не видите эту папку, отключите скрытие папок, инструкция со стороннего сайта)
И переименуйте папку «Справка Microsoft», либо «Microsoft Help» в любое другое название, например в «Microsoft Help.old».
4) Удаление остатков MS Office через утилиту от Microsoft — Microsoft Support and Recovery Assistant. Скачать и инструкция по использованию в нашей прошлой статье.
5) Если все вышеперечисленные рекомендации не помогли, мы рекомендуем на время установки попробовать отключить брандмауэр и удалить (именно удалить, а не отключить) антивирус, т.к причина ошибки установки может быть в нем, из-за блокирования процессов установки.
by Ivan Jenic
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and… read more
Updated on January 19, 2022
- It sometimes happens that users can’t install Office 2016 on a Windows 10 device.
- No need to worry; we have three possible solutions that you can try.
- We have an extensive library of articles concerning Windows Installation Errors that you might find useful anytime.
- Our Microsoft Office Hub is equally consistent, so check it out to find good inspiration for the tools that you’re using.

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Shortly after the release of Microsoft Office 2016, users running Windows 10 reported that they were unable to install the suite.
The installation error popping up was 30015-6(-1).
In this article, we’re listing a few solutions and we hope they’ll be helpful.
How do I fix Office 2016 installation error 30015-6(-1)?
1. Consider using an alternative to MS Office
If the Microsoft Office suite won’t install, why not change the office suite to a lighter alternative, that is fully compatible with Windows 10?
Especially since there are a lot of cheaper, user-friendly, and more versatile solutions on the market.
One of them is WPS Office. With more than 300 million monthly users, the suite’s popularity comes partially from its freemium model, as well as from the ease of use with the browser-like all-in-one mode.
The suite includes 3 main tools – WPS Writer, WPS Presentation, and WPS Spreadsheet, that are fully compatible with Microsoft’s Office Word, PowerPoint, and Excel, respectively; it also includes full support for PDF documents.
With one single account, you get access to the entire suite, anytime, anywhere. All your work is automatically saved in the cloud, no need to save anything locally.
As mentioned, the basic suite is free, with the possibility to upgrade to a paid plan, to have access to the full features. It’s worth a try!
WPS Office
Try this all-in-one, customizable office suite compatible with Windows 10, Mac, Android, iOS or Linux!
2. Run the unsintall tool
If you want to keep Office 2016 you should know that Microsoft is aware of the installation problems, so they released a Fix-it tool to properly uninstall the product.
So, you should first run this tool and then install Office 2016 again.
- Download Fix-it tool from this link. Scroll down to get to the Problems while trying to install Office section.
- Follow instructions from the wizard to properly uninstall Office 2016

- After the installation is done, try to install Office 2016 again:
- If you’re a home user, sign in to your My Account page, and choose Install
- If you’re a business user, sign in to the Office 365 portal and choose Install
Some reported that this fixed the issue, but there are some users who are still facing the issue, as well. So, if you’re unable to install Office 2016 after performing this solution, try of the following step.
3. Temporarily disable antivirus and/or the firewall
Maybe your current antivirus prevents Office 2016 from installing. So, disable your antivirus and then try to install Office 2016 again.
Disable your antivirus or its features depending on each program. However, the firewall option can be easily found in the software’s interface; while disabling the program altogether implies turning off real-time protection just to fix the installation issue.
Additionally, you can try to disable Windows Firewall if it’s in use and then try again. If you’re not sure how to disable Firewall, here’s the instruction:
- Go to Search, type firewall and open Windows Firewall
- Look for Turn Windows Firewall on or off option
- Select Turn off Windows Firewall

So, did you manage to install Office 2016 yet? Or maybe the alternative we suggested? Tell us your opinion or share with us an alternative solution, if you know one.

Сообщение было отмечено Persk как решение