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Is there an E02 error code displaying on your Lay-Z-Spa pump? This means your Lay-Z-Spa pump is experiencing a water flow issue.
We recommend following these troubleshooting steps to get back in your Lay-Z-Spa in no time.
Step 1 — Do your filter cartridges need to be changed/ cleaned?
Please follow these steps:
- Remove the filter cartridge from the filter housing.
- To clean the filter cartridge use luke warm water, run the filter cartridge under the water until the water runs clear. Do not use any detergent, washing up liquid or other chemicals. If the filter cartridges are still dirty or starting to disintegrate, change the cartridge for a new one. The filter cartridge must be completely dry before you use this.
If the following steps do not fix the error please move onto step 2.
Step 2 — Are the debris screens blocked?
During the use of the Lay-Z-Spa, the debris screens are used to catch any debris during the filtration system. If the spa is being used in a hard water area, there may be a build up of calcium.
Please follow these steps to resolve this:
- Remove the spa pump from the liner, with the stopper caps placed on the inside. Please remove the filter housing first.
- Empty the spa fully of water.
- Remove the stopper caps and place a hose on the inside of the spa, up against the debris screen.
- Complete this for 5 minutes on each debris screen.
- Use a toothbrush to remove any stubborn debris still lodged.
- If there is an issue with the calcium build up, we would advise to using ClearWater 1L Scale and Stain Remover to help reduce this and clear the build up.
If after these steps you are still experiencing the E02 error please move onto step 3.
Step 3 — Check if the water level is correct:
The water flow sensors will not detect the water properly if the water is below the minimum line on the spa liner. To resolve this top your Lay-Z-Spa up with water so the water level is between the minimum and maximum lines.
Please do not fill the spa from a kettle which has been boiled. This may result in your spa liner becoming distorted.
If the following steps do not fix the error please move onto step 4.
Step 4 — Is there a water flow?
This may be due to leaving the stopper caps on the spa liner when operating the pump.
Please follow these steps to resolve this:
- Remove the stopper caps
- Turn the pump off and on at the power supply
- Press the reset button
If after these steps you are still experiencing the E02 error please move onto step 5.
Step 5 — Are water flow sensors working?
Another cause of this error code is a debris build up within the pump. To resolve this please follow the backwash procedure steps here:
- Turn the pump off using the On/Off power button on the pump display. Remove the plug from the socket.
- Remove the pump from the spa liner by placing the stopper caps over the debris screens on the liner.
- Unscrew the 3 couplings A, B and C.
- Using a hosepipe, flush water in through the pumps B pipe which should then come out the C.
- Complete this for about, 2 to 3 minutes.
- Once this has been completed, switch the water flow from in through the C and out through the B.
- Once you have completed this for roughly 2 to 3 minutes, re-attach the pump to the liner.
You can also view our backwash tutorial video here:
If the following steps do not fix the error please move onto step 6.
Step 6 — Check if the washers are perished or damaged:
During the use of the spa, the washers within the spa couplings may become perished or worn. These are within each of the coupling, A (largest), B and C. To check this please follow these steps:
- Remove the spa pump from the liner, with the stopper caps placed on the inside.
- Check the couplings in the 3 pump connections.
- These couplings can be unscrewed using a small screw driver which will allow these washers to be checked. If these washers are perished or worn, please contact our Customer Care team here who will be able to provide further assistance.
If after these steps you are still experiencing the E02 error please move onto step 7.
Step 7 — Check the water flow through the filter housing:
During the use of the spa, the warmth of the water expands and contracts the filter housing plastic. If there is a small or invisible crack on the plastic housing, this can cause the E02 error code. However, there may be a blockage in this also which can cause this error code.
To resolve this please follow these steps:
- Turn the spa off
- Remove the complete filter housing off the inside of the liner
- Turn the spa back on, after completing the full reset on the pump and PRCD.
- Run the spa with the heating and filtration system.
- If the E02 error code disappears for 2 to 3 hours, the issue is caused by the filter housing black membrane being perished or twisted. This filter housing will need to be replaced if this is the case.
If the following steps do not fix the error please move onto step 8.
Step 8 — Check the water flow through pipes on the liner:
On AirJet models during the use of the spa, the warmth of the water can cause manipulation in the pipes of the liner. You may also find the spa liner pipes on initial purchase may be slightly bent due to packaging. These kinks and blockages can cause a restriction of the water flow through the liner. To solve this issue please follow these steps:
- Remove the spa pump from the liner, with the stopper caps placed on the inside.
- Check the pipes in the liner.
- If there is a small bend, kink or debris build up, attempt to manipulate these or clear with warm water. If you are unable to complete this, empty the spa water and air from the liner and use warm water to remove these.
If after these steps you are still experiencing the E02 error please move onto step 9.
Step 9 — Check filters & chemical levels:
Ensure the filters are cleaned after every use, especially if you are using your Lay-Z-Spa daily.
Check the chemical levels are correct – this should be checked daily.
If the steps provided above, do not resolve the issue please contact our Customer Care team below.
© 2021 Lay-Z-Spa. Company Registration No: 09476227. VAT No: GB 207409622
КОДЫ ОШИБОК
Состояния
Датчики расхода воды работают
без нажатия кнопки фильтрации
или подогрева.
После запуска или в процессе
фильтрации и (или) подогрева
датчики расхода воды не
обнаруживают потока воды.
Термометр насоса показывает
температуру воды ниже
4 °C (40°F).
Термометр насоса показывает
температуру воды выше
50 °C (122 °F).
Неполадки соединений
термометра насоса.
Неисправность ручного сброса
теплового выключателя
Протечка воды
внутри насоса.
Неисправность соединения
заземления.
Причины
1. Флажки датчиков расхода воды не вернулись в
правильное положение.
2. Датчики расхода воды сломаны.
1. Вы забыли снять два колпачка-заглушки внутри
бассейна.
2. Картриджи фильтров загрязнены.
3. Запустите систему фильтрации или подогрева и
поставьте руку перед выпускной трубой внутри
бассейна, чтобы проверить, вытекает ли вода.
a. Если вода не вытекает, это означает, что
водяной насос сломан.
б. Если вода вытекает, но появляется аварийный
сигнал
, это означает, что сломаны
датчики подачи воды.
4. Блокирование фильтра.
5. Согнутые трубки или слабый поток воды через
пластиковые трубки чаши
6. Заблокированы сетки для улавливания
засорений: сетки для улавливания засорений
могут блокироваться при высокой жесткости
воды за счет скопления на них известковых
отложений.
7. Пришедшие в негодность шайбы
Шайбы соединений спа-бассейна могут прийти в
негодность или износиться.
1. Температура воды ниже 4 °C (40 °F).
2. Если температура воды выше 7 °C (44,6 °F), то
термометр насоса поврежден.
1. Температура воды выше 50 °C (122 °F).
2. Если температура воды ниже 45 °C (113 °F), то
термометр насоса поврежден.
1. Соединители термометра насоса не функционируют
надлежащим образом.
2. Термометр насоса сломан.
Сработал ручной сброс теплового
выключателя.
Система обнаружила протечку воды
внутри насоса.
1. Проблемы с заземлением в вашем доме.
2. Какая-то неисправность насоса.
Способы устранения
1. Осторожно извлеките штепсельную вилку из розетки, ударьте по насосу
сбоку, но не сильно, и снова вставьте вилку в розетку.
2. Для получения помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
1. Перед подогревом снимите два колпачка-заглушки; см. раздел «Сборка» в
руководстве пользователя.
2. Извлеките фильтрующий блок из бассейна и нажмите кнопку фильтрации
или подогрева. При отсутствии аварийных сигналов почистите или
замените картриджи фильтра и снова установите на место фильтрующий
блок.
3. Для получения помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
4. Очистите фильтр и проверьте его на предмет повреждений. Замените или
установите старый на место, сообразно обстоятельствам. Для получения
помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
5. Проверьте соединения спа-бассейна, чтобы выявить, не согнуты ли
трубки. Для получения помощи посетите раздел поддержки на нашем
веб-сайте www.bestwaycorp.com
6. Опорожните спа-бассейн и вставьте садовый шланг в трубки, чтобы
вымыть засорения. Чтобы убедиться, что все засорения вымыты,
выполните эту операцию как снаружи, так и изнутри спа-бассейна.
Въевшиеся засорения удалите с помощью зубной щетки. Для получения
помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
7. Проверьте шайбы внутри соединений на предмет повреждений.
Раскрутите соединения и снимите шайбы для осмотра. Для получения
помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
1. Бассейн не рассчитан на работу при температуре воды ниже 4 °C (40 °F).
Отсоедините насос от сети питания и перезапустите его, когда температура воды
достигнет 6 °C (43 °F).
2. Для получения помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
1. Бассейн не рассчитан на работу при температуре воды выше 40 ºC (104 °F).
Отсоедините насос от сети питания и перезапустите его, когда температура воды будет 38
ºC (100 °F) или ниже.
ВАЖНО! Перед перезапуском насоса нажмите кнопку сброса насоса.
2. Для получения помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
Для получения помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
1. Отсоедините насос от сети питания и нажмите его кнопку сброса; затем снова
подсоедините насос к сети.
2. Если аварийный сигнал не выключится, обратитесь к разделу «КНОПКА
СБРОСА» в руководстве пользователя.
3. Для получения помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
Для получения помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
Для получения помощи посетите раздел поддержки на нашем веб-сайте
www.bestwaycorp.com
261
There may be a number of reasons why your heater pump is displaying an error code. The following is a list of error codes, the reason behind them and how they can be solved.
Select Your Error Code:
E01 E02 E03 E04E05 E06 E07 E08 E09 E10 E11 E12 E13 GCF backwash
E01
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Sensor Error | The water flow sensors’ flags didn’t come back into the correct position. | Unplug the pump unit, lightly strike the side of it and then plug it back in.
If the unit does not respond, try rolling the pump unit on its side in order to shift the sensor placement. |
| Water Flow Error | Electrical issue. Can occur when the spa is not plugged into a mains socket. May also be an issue with the RCD socket. | Plug the pump unit directly into a mains socket and not into an extension lead. |
| Debris Build Up | Issue with water flora sensors due to debris build up. | Please follow the backwash procedure in the video here |
E01 Error Code Troubleshooting download
E02
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Water Flow Error | The stopper caps are still inside the spa. | Remove the black stopper caps from the inside of the liner before heating, filtering or running the bubbles on the spa. If you are unsure how to remove them, please refer to the assembly section within the Lay-Z-Spa owners manual. |
| Filter cartridges are dirty | Remove the filter cartridge from the filter housing and check it is clean. Please make sure the new filter is clean and dry before you install it. | |
| Filter housing is restricting flow | Remove the filter housing from the liner and check the black membrane inside. These should lie flat inside the housing. If they are ok, continue to run the spa without the filter cartridge attached and see if the error code persists. | |
| Ensure that the debris screens are clear of debris. | ||
| Pipes within the liner are kinked or bent. | Disconnect the pump and check the pipes inside the liner. You can manipulate these with warm water to return them to the correct shape. | |
| Washers perished inside pump couplings | Disconnect the pump from the liner. Check the condition of washers inside the couplings on the pump. We would suggest backwashing the pump to clear any debris. If the washers are perished you can purchase spares from the Lay-Z-Spa website here | |
| Water flow sensors not working | If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Please contact us for more help with this |
E02 Error Code Troubleshooting download
E03
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Temperature too low | The pump will only operate when the ambient temperature is above 4°C. We would suggest disconnecting the pump and moving it to a warmer place. You will need to do the thermal reset procedure before continuing use. | The pump will only operate when the ambient temperature is above 4ºC. |
| The pump thermometer is broken. | If your pump is displaying this message and the ambient temperature is above 4ºC. Please contact us for more help. |
E03 Error Code Troubleshooting download
E04
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The pump unit has overheated. | Place the stoppers caps inside the spa and disconnect the pump unit. Allow time for the pump unit to cool down before connecting again. |
| The water temperature is over 50ºC (122ºF). | The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before you restart the pump, press the reset button. | |
| The thermostat needs resetting. |
|
E04 Error Code Troubleshooting download
E05
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The thermostat is broken. | If the troubleshooting has been completed without success, please contact us for more help with this |
| Pump needs to be reset. |
|
|
| Pump unit needs to be cleaned | Try the back wash procedure. | |
| Not enough power to the pump. | Ensure the pump unit is plugged into a mains socket and not an extension lead. |
E05 Error Code Troubleshooting download
E06
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Electrical Fault | The power port has experienced a temporary current variation. | Unplug the pump and hen plug it back in. Please ensure the pump unit is plugged into a mains socket and not an extension lead. |
E06 Error Code Troubleshooting download
E07
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Electrical Fault | The pump has read an electrical error. | Try the reset procedure detailed in the troubleshooting document. If the troubleshooting has been completed without success, please contact us for more help. |
E07 Error Code Troubleshooting download
E08
← swipe →
| Description | Cause | Solution |
|---|---|---|
| The thermostat needs resetting. |
|
E08 Error Code Troubleshooting download
E09
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Fuse Failure. | Internal fuse failure or has become disconnected within the pump. |
|
E09 Error Code Troubleshooting download
E10
← swipe →
| Description | Cause | Solution |
|---|---|---|
| High salt alarm. | Alarm where too much salt has been added to the spa or a large amount of water has evaporated. |
|
E10-E11 Error Code Troubleshooting download
E11
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Low salt alarm. | Alarm for low salt levels within the spa. This means the spa requires further salt to be added. |
|
E10-E11 Error Code Troubleshooting download
E12
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Water Leakage. | Error code for an issue with water leaking within the body of the pump. |
|
E12-E13 Error Code Troubleshooting download
E13
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Signal within the pump. | Error code for issue where the electrical signal within the pump body between the control panel and power board has become disconnected. |
|
E12-E13 Error Code Troubleshooting download
GCF
← swipe →
| Description | Cause | Solution |
|---|---|---|
| Not grounded/earthed correctly | An issue with your power supply | Remove any extension leads, we do not recommend the pump is run on one of these. Also try the pump in an alternative socket. If the issue persists, please contact us for further advice. |
Backwash Procedure
Attach the stopper caps to the inside of the liner and then remove the Lay-Z-Spa pump unit from the liner (you can do this by unscrewing the 3 couplings ‘A, B and C’).
Using a hosepipe, flush water backwards through the pump. Water should go through pipe ‘B’ and come out of pipe ‘C’.
After a few minutes, flush the water in the opposite direction for about 2 minutes (through pipe ‘C’ and out of pipe ‘B’).
If you have a Hydro Jet Lay-Z-Spa, unfortunately, the backwash procedure will be a little tricky. These are not constructed like the other models of the Lay-Z-Spa. please contact us
Introduction
If you have reached this page, you have undoubtedly been looking for a solution for the E02 error that is showing up on your pump/heater unit, AKA the egg, that is preventing you from relaxing in your hot tub right now. In this guide we’ll go over the many things that cause this error to appear. We’ll then show you what you need to do to fix it. Keep reading and we’ll have your tub back up and running in no time.
Getting Prepared
For the procedures you will be doing in this article you will need some basic tools to perform the tasks. A phillips #2 and flat head screwdriver. For some things it may be easiest to have a cordless drill with a screwdiver attachment. A set of small pliers, both standard and needle nose may help for some things. 
A volt meter that can check continuity may also be needed. You should also have your black caps for your water ports handy as it may be necessary to disconnect the egg when the tub is filled. These prevent water from flowing out when the hoses are disconnected.
In the steps outlined here, there are many causes that can be fixed without the need to replace parts. Some of the solutions listed however will require replacing parts. The order in which we will cover the listed solutions is to cover the basics that don’t require part replacements first to rule them out first. This will save you from purchasing parts you don’t need and getting your tub back in order the cheapest way possible.
Whenever working on your egg, be sure to unplug the power cord from the mains line when doing any service. Only plug it in when told to do so. This is for your safety and to prevent further damage to your egg.
Part of being prepared is knowing what you are dealing with. So what does the E02 error actually mean. The E02 error simply means that the egg is not sensing proper water flow through the water’s path. A number of things can cause this. Let’s go through them now. We’ll start with the easy ones first. After each one of these procedures, plug in the egg and give it a test run.
First Things First
Let’s start with the simple and most obvious things to get them out of the way. If you try to start your water pump with no water in the tub or with the water level below the filter inlets, you will get this error. This only makes sense since the E02 error indicates a problem with water flow. If there is no water there, it cannot flow. As long as the water is above the two filter inlet pipes and at least half way to the outlet pipe, you should be able to get water to flow. It is best though to have the water above the outlet pipe. WIth that out of the way, lets get into the other causes of this error.
Dirty Filters
Believe it or not, your filters being dirty can actually cause this error. A buildup of dirt and other things on the filters can slow the flow of water through the system. If the water slows enough, the water flow sensor paddle will not move enough to trigger the sensor to tell the system that water is in fact moving. One EASY way to tell if this is your issue is to remove the filter housings and start your pump. If it runs and doesn’t give you the E02 error, this is your problem. Simply hosing off the dirt and junk from the filters can restore the water flow to a normal level. If the filters are too dirty, they may require replacing.
Clogged Debris FIlter
Another thing that can restrict water flow is a dirt and junk buildup in the debris filter that is on the output side of the pump directly above one of the filter housings. On some models it is the piece that your ChemConnect attaches to. Remove this piece and look inside. If you see a bunch of junk in there, it is probably restricting the water flow enough to cause the error. The easiest way to clen this is to back flush this with your garden hose. In some cases you may need a brush to get it clean. Then re-attach it to the liner.
Dirt Buildup on the Flow Sensor Paddle
Sometimes, depending on conditions, the water flow sensor paddle can get a buildup of dirt and debris on it that will prevent it from moving to the correct position when water is flowing. This paddle is supposed to lift up and trigger a sensor to tell the system that water is moving when the pump is turned on. Start by putting your black stoppers on all of your debris screens inside the tub and disconnect the egg. This requires you to remove both filter housings to put these stoppers on. Look inside the top hose connector and you should see the flow sensor paddle hanging down. If you can see dirt and debris around that you need to clean it. 
First, flush water through the egg in both directions to help loosen and remove any other debris that may be hanging around inside. To do this , run your hose into the top port on your egg for one to two minutes as seen in the picture. Then switch the hose to the port just below that one and do the same thing from that end. Now look inside the top port again and see if the debris has cleared. Once flushed, re-attach the egg to the tub and re-test. Remember to remove the black stoppers from the ports inside the tub. Forgetting this will DEFINITELY cause an E02 error.
Crushed or Kinked Inlet/Outlet Pipe
A crushed or kinked inlet or outlet pipe can be caused from different things. One reason could be that your liner is low on air. The main reason for this is usually due to a kink in one of the hoses that goes through the liner from the egg because of a sag in the liner. The loss of air will allow the hose to bend which will restrict the water flow. Simply fill your liner with air can straighten the pipes out and if that was the issue you should be good. Other things such as pipes going soft over time can cause this. Another option to solve this would be to get a short piece of rigid pipe to fit inside this pipe to keep it from collapsing. This may be helpful to do to both the top and bottom water pipes.the pipe should fit inside the gray end and be long enough to go through the liner but not come out the other side. This length can be different depending on your tub model.
Limescale Buildup
If you live in an area with hard water you are no stranger to limescale. A limescale buildup on things can cause a number of different issues.
If you cleaned out your debris filter in the previous steps and found white flaky bits in it, you most likely have a limescale problem. These bits can get on and into various things and cause problems. The image to the right, thanks to Dean Masters from the UK, is a heater unit that is caked with limescale. You can see how this could easily restrict water flow. One this bad in addition to restricting water flow can also trip the electrical line or the GFCI plug to your tub, which was the problem Dean was having. You may have heard of people talking about descaling their egg.
A simple descaler can be seen to the left. The square tube with connectors is attached to the pump inlet and outlet and filled with cold water just a bit above the top tube. You will then need some sort of descaling solution. These can come in powder or liquid form. A common brand is made by a company called Oust and is designed to clean coffee kettles, irons and dishwashers. Some other brands are lime-away and CLR. Putting a good bit of this solution in the descaler and turning the pump and heater on for 15 to 30 minutes will break up and disolve the limescale buildup and get you back running quickly. If you are getting the E02 error immediately after turning on the pump, you may want to let this descaling solution sit for about an hour to see if it breaks up a little bit of the lime to get things flowing. Once it is flowing and you can turn the pump on, let it run for the 15 to 30 minutes and you should be set. If you live in an area of hard water you should do this a couple times per year to prevent these problems.
Broken, Stuck or Damaged Impeller or Impeller Shaft
The impeller is the part of the pump that actually makes the water move. The motor spins this and the paddles push the water. There are a number of things that can fail with regards to the impeller, one being the impeller shaft. The impeller shaft in the image to the right is the pin that goes through the center of the impeller with the two small black caps on it. Many of the impellers used in the egg have an impeller shaft that is made of ceramic. These shafts have been known to break on occasion. When this breaks, the impeller will not spin freely and can lead to a decrease or complete stop of the water flow. If the impeller is moving with a broken shaft the egg can be very noisy and making a rattling sound.
Another thing with the impeller can be a rusty or damaged magnet. To the left is an example of a rusty impeller magnet. When a magnet gets rusty, it gets weaker. When the magnet gets weaker it cannot spin as efficiently, or at all. In this case you will need to replace the impeller. Some of these have the magnet encased in plastic like the one to the left, and some have the magnet exposed like the one shown above. Replacemtns can be found on ebay, amazon and other online stores such as headseal.com. Some of these kits will also include the rubber o-ring seals. If you are taking your pump apart, why not replace them. An ounce of prevention is worth a pound of cure.
Damaged Water Flow Sensor
These pumps are equiped with a water flow sensor to tell the pump that water is actually moving through the system. The water flow sensor is a tube that has a small paddle that contains a small magnet that hangs in the water’s path, and when water flows through the tube, the paddle is pushed upwards causing the magnet to trigger a magnetic switch. When the switch is triggered, it indicates that water is flowing. The way the system works with this sensor can trigger not only the E02 error, but it can also trigger an E01 error.
We’ll start with the E01 error. When the pump is turned on, it immediately checks this sensor for a split second looking to see that it is not triggered before turning on the pump. If the system sees that the flow sensor is triggered immediately upon startup, it assumes that the paddle is stuck in the up position. With the paddle stuck in the up position, the system assumes that it cannot accurately detect water flow and will display an E01 error. If this is the case, sometimes a quick smack, not too hard, to the side of the pump will get the paddle to drop into the normal position. Another thing that can cause this is debris being stuck in the sensor, but if you did the flush in the earlier steps, this should not be an issue.
Now back to the original E02 issue. 
There are a few things that can cause the sensor to not trigger the magnetic switch. One of the main causes of this is broken plastic around the magnet that causes the magnet to get wet and rust. As a magnet gets rusty, it gets weaker and if it gets weak enough, it can’t trigger the sensor mounted at the top. If this is the case, the paddle will need to be replaced. You will need to remove the cover to access the sensor. 
Start by putting your black stoppers on the inlet and outlet ports on the inside of the tub and disconnect the pump from the tub. Once disconnected, remove the screws on the lip about half way up the pump. Slowly lift the cover off, but watch for the ribbon cable that is attached. You may be able to just set the lid aside with the ribbon cable attached. If you need to disconnect it for any reason, grab the black connector on the sides and squeeze it, then pull the connector apart. 
Once the lid is off, look just behind the top outlet pipe and you will see the water flow sensor. 
Remove the four screws on the top of the sensor and lift the top off being careful of the sensor wire that is connected to it and the rubber o-ring seal under the lid. There will be a pin through the side that holds the paddle in place. Push that pin from the side being careful not to break it, and pull it out. Install the new paddle and replace the pin. Move the paddle back and forth to ensure that it moves freely. Now inspect the o-ring seal to see if it is damaged or looks worn. If so, it is best to replace it. I sell kits that come with the paddle and seal in one package. I also sell just the paddle separately. Click here to see my store for both. Once you have the paddle replaced and the o-ring inspected/replaced, re-assemble the flow sensor being careful not to knock the o-ring out of place and screw it back together. DO NOT overtighten the screws as you may damage the housing which will cause the seal to be weak and leak over time. Replace the cover being sure to connect the ribbon cable if you had it disconnected. Then re-connect the pump to your tub and give it a test. You should be back running.
Conclusion
By following these steps you should have been able to resolve any issue that would cause an E02 error. I hope thisarticle helped you and got you back to tubbing again. If you find any errors or just have questions, you can contact me here. Happy tubbing to all.
There may be a number of reasons why your heater pump is displaying an error code. The following is a list of error codes, the reason behind them and how they can be solved.
Select Your Error Code:
| E01 | E02 | E03 | E04 | E05 |
| E06 | E07 | E08 | E09 | E10 |
| E011 | E12 | E13 | GCF | BACKWASH |
EO1
| Description | Cause | Solution |
|---|---|---|
| Sensor Error | The water flow sensors’ flags didn’t come back into the correct position. | Unplug the pump unit, lightly strike the side of it and then plug it back in. |
| Water Flow Error | Electrical issue. Can occur when the spa is not plugged into a mains socket. May also be an issue with the RCD socket. | Plug the pump unit directly into a mains socket and not into an extension lead. |
E02
| Description | Cause | Solution |
|---|---|---|
| Water Flow Error | The stopper caps are still inside the spa. | Remove the stopper caps before heating your Lay-Z-Spa. If you’re unsure how to remove them, refer to the assembly section within the Lay Z Spa Owner’s Manual. |
| Water Flow Error | Filter cartridges are dirty | Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges. |
| Water Flow Error | Filter housing is restricting flow | Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges. |
| Water Flow Error | Debris screens are blocked. | Ensure that the debris screens are clear of debris. |
| Pipes within the liner are kinked or bent. | Using your hands, check the condition of the pipes within the liner. | |
| Water Flow Error | Water flow sensors not working | If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Please contact us for more help with this |
E02 Error Code Troubleshooting download
E03
| Description | Cause | Solution |
|---|---|---|
| Temperature too low | Normally caused when the Lay Z Spa pump has been used in temperatures below 4ºC. | The pump will only operate when the ambient temperature is above 4ºC. |
| Temperature too low | The pump thermometer is broken. | If your pump is displaying this message and the ambient temperature is above 4ºC. Please contact us for more help. |
E03 Error Code Troubleshooting download
E04
| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The pump unit has overheated. | Place the stopper caps inside the spa, disconnect the pump unit, and bring the pump unit inside to cool down. |
| Temperature too high | The water temperature is over 50ºC (122ºF). | The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before you restart the pump, press the reset button. |
| Temperature too high | The thermostat needs resetting. |
|
E04 Error Code Troubleshooting download
E05
| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The thermostat is broken. | If the troubleshooting has been completed without success, please contact us for more help with this |
| Pump needs to be reset. |
|
|
| Pump unit needs to be cleaned | Try the back wash procedure. | |
| Not enough power to the pump. | Ensure the pump unit is plugged into a mains socket and not an extension lead. | |
| Pump may be faulty. | If the troubleshooting has been completed without success, please contact us for more help with this |
E05 Error Code Troubleshooting download
E06
| Description | Cause | Solution |
|---|---|---|
| The power port has experienced a temporary current variation. | Unplug the pump and then plug the pump back in. | |
| Pump may be faulty. | If the troubleshooting has been completed without success, please contact us for more help with this |
E06 Error Code Troubleshooting download
E07
| Description | Cause | Solution |
|---|---|---|
| Please contact us regarding this problem. | If the troubleshooting has been completed without success, please contact us for more help with this |
E07 Error Code Troubleshooting download
E08
| Description | Cause | Solution |
|---|---|---|
| The thermostat needs resetting. |
|
E08 Error Code Troubleshooting download
E09
| Description | Cause | Solution |
|---|---|---|
| Fuse Failure. | Internal fuse failure or has become disconnected within the pump. |
|
E09 Error Code Troubleshooting download
E10
| Description | Cause | Solution |
|---|---|---|
| High salt alarm. | Alarm where too much salt has been added to the spa or a large amount of water has evaporated. |
|
E10-E11 Error Code Troubleshooting download
E11
| Description | Cause | Solution |
|---|---|---|
| Low salt alarm. | Alarm for low salt levels within the spa. This means the spa requires further salt to be added. |
|
E10-E11 Error Code Troubleshooting download
E12
| Description | Cause | Solution |
|---|---|---|
| Water Leakage. | Error code for an issue with water leaking within the body of the pump. |
|
E12-E13 Error Code Troubleshooting download
E13
| Description | Cause | Solution |
|---|---|---|
| Signal within the pump. | Error code for issue where the electrical signal within the pump body between the control panel and power board has become disconnected. |
|
E12-E13 Error Code Troubleshooting download
GCF
| Description | Cause | Solution |
|---|---|---|
| Not grounded/earthed correctly. | An issue with your extension lead or power supply. | Remove extension lead or get a qualified electrician to check your socket & power supply. If this does not resolve the issue, please contact us. |
Attach the stopper caps to the inside of the liner and then remove the Lay-Z-Spa pump unit from the liner (you can do this by unscrewing the 3 couplings ‘A, B and C’).
Using a hosepipe, flush water backwards through the pump. Water should go through pipe ‘B’ and come out of pipe ‘C’.
After a few minutes, flush the water in the opposite direction for about 2 minutes (through pipe ‘C’ and out of pipe ‘B’).
If you have a Hydro Jet Lay-Z-Spa, unfortunately, the backwash procedure will be a little tricky. These are not constructed like the other models of the Lay-Z-Spa. please contact us
SAFETY INSTRUCTIONS
Carefully read, understand, and follow all information in this user
manual before installing and using the spa.
IMPORTANT SAFETY INSTRUCTIONS — READ AND FOLLOW
ALL INSTRUCTIONS.
WARNING:
• The spa must be supplied through an isolating transformer or
supplied through a residual current device (RCD) having a rated
residual operating current not exceeding 30mA.
• The spa must be connected to a grounded mains supply socket
with a supply cord fitted with a plug and PRCD with a tripping
current of 10mA.
• The pump must be tested before each use, to test follow the
instruction of pump.
• If the supply cord is damaged, it must be replaced by the
manufacturer, service agent or similarly qualified persons in order
to avoid a hazard.
• To reduce the risk of electric shock, do not use extension cord to
connect unit to electric supply; provide a properly located outlet.
• No part of the appliance is to be located above the bath during
use.
• Parts containing live parts, except parts supplied with safety
extra-low voltage not exceeding 12V, must be inaccessible to a
person in spa pool; Parts incorporating electrical components,
except remote control devices, must be located or fixed so that
they cannot fall into the spa pool.
• The spa must be supplied by earthed power source.
• The power source on the wall of building should keep more than
4m away from pool.
• Warning: Always keep plug dry, plug in with wet plug is
definitely forbidden!
• The plug shall be directly connected only to a socket-outlet of the
fixed electrical installation.
• It is necessary to have the plug accessible after installation of the
spa.
CAUTION: In order to avoid a hazard due to inadvertent resetting
of the thermal cut-out, this appliance must not be supplied
through an external switching device, such as a timer, or
connected to a circuit that is regularly switched on and off by the
utility.
After using your spa for 3-5 years, you should contact your local
qualified maintenance technician to ensure the safety and
performance of the spa. The main components, such as heating
element, air blower motor and non-return valves within the
electric unit should be checked and replaced (if necessary) by
professional persons.
• TO AVOID ELECTRIC SHOCK, DO NOT USE THE SPA WHEN
IT IS RAINING,THUNDERING OR LIGHTNING.
• Never wear your contact lenses when in your spa.
• Do not use spa during chemical maintenance.
• Extension cords can’t be used.
• Don’t plug or unplug the appliance if hand is wet.
• Always unplug the appliance:
— before cleaning or other maintenance
— if leave it unattended on holidays
• When the appliance will be not used for a long time, such as in
the winter, the spa or pool set should be disassembled and
stored indoor.
• For safety reason, only use the accessories provided or
approved by the spa manufacturer.
• Do not to place the spa on slippery surface , and to make sure
the surface is free of sharp object before installation.
• Never place any electrical supplies or appliance, such as a light,
telephone, radio, or television, within 2m of spa.
• Caution: Read the instruction before using the appliance and
installation or reassemble every time.
• Safekeeping the instruction. If instruction is missed, please
contact with manufacturer or search it in website
www.bestwaycorp.com
• Warning: For electric safety, a PRCD is incorporated in the
power cord, if the leakage current is detected more than
10mA, the device will operate and cut-off the power supply,
in such case, please unplug and stop using the spa at once.
Don’t reset the product by yourself. And you must contact
the local service agent to check and repair the product.
• This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. (For EU market)
• Cleaning and user maintenance must be performed by an adult
above18 years old who is familiar with the risk of electric shock.
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance. (For market
other than EU)
• Water attracts children; always attach a spa cover after each use.
• Do not bury cord. Locate cord to minimize abuse from lawn
mowers, hedge trimmers, and other equipment.
• DANGER — Risk of Accidental Drowning (especially children
under 5 years). Caution shall be exercised to prevent
unauthorized access to the spa by children. This can be reached
by adult supervisor securing the means of access or installing a
safety protection device to the spa. To avoid accidents during spa
use, ensure that children are kept under constant adult
supervision.
• DANGER — Risk of Injury. The suction fittings in this spa are sized
to match the specific water flow created by the pump. Should the
need arise to replace the suction fittings or the pump, be sure
that the flow rates are compatible. Never operate the spa if the
suction fittings are broken or missing. Never replace a suction
fitting with one rated less than the flow rate marked on the
original suction fitting.
• RISK OF INJURY. Never operate spa if inlet / outlet pipes are
broken or missing. Never attempt to replace the inlet / outlet
pipes. Always consult your local Aftersales centre.
• RISK OF ELECTRIC SHOCK. Install at least 2m from all metal
surfaces.
• RISK OF ELECTRIC SHOCK. Never operate any electrical
appliance when in your spa or when your body is wet. Never
place any electric appliance, such as a light, telephone, radio, or
television, within 2m of spa.
• Consider that the comfortable temperature range during use may
be lower than the maximum safe temperature.
• During pregnancy, soaking in hot water may cause damage to
the fetus. Limit use to 10 minutes at a time.
• TO REDUCE THE RISK OF INJURY:
A. The water in a spa should never exceed 40°C (104°F). Water
temperature between 38°C (100°F) and 40°C (104°F) is
considered safe and comfortable for a healthy adult. Lower
water temperatures are recommended for young children and
when spa use exceeds 10 minutes.
B. Since excessive water temperatures have a high potential for
causing fetal damage during the early months of pregnancy,
pregnant or possibly pregnant women should limit spa water
temperature to 38°C (100°F).
C. Before entering a spa, the user should measure the water
temperature with an accurate thermometer since the tolerance
of water temperature regulating device varies.
D. The use of alcohol, drugs, or medication before or during spa
use may lead to unconsciousness with the possibility of
drowning.
E. Obese persons and persons with a history of heart disease,
low or high blood pressure, circulatory system problems, or
diabetes should consult a physician before using a spa.
F. Persons using medication should consult a physician before
using a spa since some medication may induce drowsiness
while other medication may affect heart rate, blood pressure,
and circulation.
G. Avoid putting the head under water at all times.
H. Avoid swallowing spa water.
• TO REDUCE THE RISK OF INJURY: Never pour water with a
temperature higher than 40°C (104°F) into the spa pool directly.
• The use of alcohol, drugs, or medication can greatly increase the
risk of fatal hyperthermia. Hyperthermia occurs when the internal
temperature of the body reaches a level that is several degrees
above the normal body temperature of 37°C (98.6°F). The
symptoms of hyperthermia include an increase in the internal
temperature of the body, dizziness, lethargy, drowsiness, and
fainting. The effects of hyperthermia include failure to perceive
heat; failure to recognize the need to exit spa or hot tub;
unawareness of impending hazard; fetal damage in pregnant
women; physical inability to exit the spa or hot tub; and
unconsciousness resulting in the danger of drowning.
• Electric installations should follow national wiring rules, consult a
qualified electrician with any questions.
• These warnings, instructions, and safety guidelines address
some common risks of water recreation, but they cannot cover all
risks and dangers in all cases. Always use caution, common
sense, and good judgment when enjoying any water activity.
Retain this information for future use. In addition, the following
information can be supplied depending on the spa type:
Non Swimmers safety
— Continuous, active, and vigilant supervision of weak swimmers
and non-swimmers especially in exercise spas, by a competent
adult is required at all times (remembering that children under
five years of age are at the highest risk of drowning).
— Designate a competent adult to supervise the spa each time it
is being used.
— Weak swimmers or non-swimmers should wear personal
protection equipment, especially when using the exercise spa.
— When the spa is not in use, or unsupervised, remove all toys
from the spa and its surrounding area to avoid attracting
children to the spa.
Safety devices
— A safety cover or other safety protection device shall be used,
or all doors and windows (where applicable) shall be secured to
prevent unauthorized access to the spa.
— Barriers, covers, alarms, or similar safety devices are helpful
aids, but they are not substitutes for continuous and competent
adult supervision.
Safety equipment
— It is recommended to keep rescue equipment (e.g. a ring buoy)
by the spa (if appropriate).
— Keep a working phone and a list of emergency phone numbers
near the spa.
Safe use of the spa
— Encourage all users especially children to learn how to swim.
— Learn Basic Life Support (Cardiopulmonary Resuscitation —
CPR) and refresh this knowledge regularly. This can make a
life-saving difference in the event of an emergency.
— Instruct all spa users, including children, what to do in case of
an emergency.
— Never dive into any shallow body of water. This can lead to
serious injury or death.
— Do not use the spa when using alcohol or medication that may
impair the bather’s ability to safely use the spa.
— When covers are used, remove them completely from the water
surface before entering the spa.
— Protect spa occupants from water related illnesses by advising
them to keep water treated and practicing good hygiene.
Consult the water treatment guidelines in the user’s manual.
— Store chemicals out of the reach of children.
— Use the signage provided on the spa or within 2 000 mm of the
spa in a prominent visible position.
— Removable ladders, when removed, shall be stored safely
where children cannot climb on it.
CONSULT YOUR PHYSICIAN FOR RECOMMENDATIONS.
CAUTION:
• We strongly recommend not to unfold and inflate the spa if the
ambient temperature is below 15°C(59°F). We suggest inflating
the spa indoors, and then continuing set up outdoors. If the
outdoor temperature is lower than 6°C(42.8°F), the spa heater
must always be on. In this mode, the Freeze Shield™ system
can keep the internal temperature between 6°C(42.8°F) and
10°C(50°F) to prevent damage, such as water freezing in the
pipes or the circulation system.
Important: If the Freeze Shield™ system isn’t working, alarms
will pop up on the spa. Be sure to check the status of your spa
if the outdoor temperature is below 6°C(42.8°F). In case of a
long-term absence from home when there is a risk of
temperatures falling below 6°C(42.8°F), we strongly suggest
disassembling the spa and storing it following the storage
procedure.
• Do not use the spa alone.
• People with infectious diseases should not use a spa.
• Do not use the spa immediately following strenuous exercise.
• Always enter and exit the spa slowly and cautiously. Wet
surfaces are slippery.
• To avoid damage to the pump, the spa must never be operated
unless the spa is filled with water.
• Immediately leave spa if the user feels uncomfortable or sleepy.
• Whenever the spa is emptied, the filter should be cleaned (and
drained/dried,where applicable).
• Any manual dosing of chemicals shall not be performed while
bathers are present in the spa.
• Never add water to chemicals. Always add chemicals to water
to avoid strong fumes or violent reactions that may result in
hazardous chemical spray.
• Regarding the information pertaining to cleaning, maintenance
of water, and disposal of water, please see section
«MAINTENANCE».
• Regarding the information pertaining to the installation, thanks
to refer to the below paragraph of the manual.
NOTE:
• Please examine equipment before use. Notify Bestway at the
customer service address listed on this manual for any
damaged or missing parts at the time of purchase. Verify that
the equipment components represent the models that you had
intended to purchase.
• This product is not intended for commercial use.
• Transmitter working frequency ：2412~2472MHz
• Transmitter maximum output power：19dBm
SAVE THESE INSTRUCTIONS
SELECTED LOCATION
Indoor and outdoor & above ground & portable wiring & portable
spa
WARNING: The selected location has to be able to support of
supporting the expected load.
WARNING: An adequate drainage system has to be provided to
deal with overflow water for both indoor and outdoor installations.
• Always keep the spa cover on to minimize heat loss during
heating of the spa between uses (but not while it is being
used). Ensure the cover is fitted tightly, as per instructions to
maximize insulation. It shall be recommended that the cover,
when not in use, should be kept off the ground to retain its
cleanliness (particularly the surface in close proximity to the
water spa water surface). The cover should be stored in an
appropriate location, where it cannot be damaged, or cause
damage.
• Check the set water temperature and consider lowering it for
the times when the spa will typically not be in use.
• Depending on external conditions, consider turning off the
heater entirely if not using the spa for an extended period of
time (where the spa provides this option, but still maintains
residual disinfection/pH-values).
• It is recommended to use an insulating ground cloth underneath
the spa to minimize heat loss through the bottom of the spa.
• Maintain clean filters to preserve appropriate working conditions
for the pump and avoid unnecessary water replacement and
re-heating.
• Keep the spa away from the rest area to minimize noise
disturbance.
• Recommended to ask a qualified contractor or a structural
engineer to verify if the support material is strong enough to
support the maximum design load of the spa, spa water and
bathers. Read the filled weight information on the package.
• Please keep at least 1m clearance around the spa.
• Consult your local government authority for water regulations
related to convenient water supply for filling the spa.
• Recommended to consult experts and/or local authorities to
apply local or national laws/regulations relating to childproof
fencing, safety barriers, lighting, and other safety requirements.
• Do not put the cover on the ground or any other dirty surface
when not in place on the spa.
• When the spa is being used, the cover should be placed in a
clean, dry area, otherwise it can pick up dirt and bacteria.
Covers should not be put on wooden tables or wooden decking
because of the risk of bleaching the wood. A cover lifter, or
similar device, is useful for ensuring that the cover does not
come into contact with the ground. A cover lifter is strongly
recommended for spas in rental settings.
IMPORTANT: Because of the combined weight of the Lay-Z-Spa,
water, and users, it is extremely important that the base where
the Lay-Z-Spa is installed is smooth, flat, level and capable of
uniformly supporting the weight for the entire time the Lay-Z-Spa
is installed (not on the carpet or other similar material). If the
Lay-Z-Spa is placed on a surface, which does not meet these
requirements, any damage caused by improper support is not
covered under the manufacturer’s warranty. It is the responsibility
of the Lay-Z-Spa owner to assure the integrity of the site at all
times.
1. Indoor Installation:
Be aware of special requirements if you install the spa
indoors.
• Humidity is a natural side effect with Lay-Z-Spa installation.
Determine the effects of airborne moisture on exposed wood,
paper, etc. in the proposed location. To minimize these effects it
is best to provide plenty of ventilation to the selected area. An
architect can help determine if more ventilation is needed.
• Consult your local government authority for installation
regulations.
• Keep suitable air treatment in the spa chamber (ventilation and
dehumidification) regularly to preserve the bathers’ safety and
comfort .
• Do not to install the spa on carpet or other floor materials (e.g.
untreated cork, timber or other porous materials) that promote
or harbour moisture and bacteria, or that could be affected by
water treatment chemicals used in the spa.
• Empty the spa before remove it from the chamber or building.
2. Outdoor Installation:
• During filling, draining or when in use, water may flow out of the
spa. Therefore the Lay-Z-Spa should be installed near a floor
drain.
• Do not leave the spa’s surface exposed to direct sunlight for
long periods of time.
• Consult your local professional installers for environmental
conditions, such as ground water and risk of frost.
• Recommended to protecting the spa from direct sunlight
exposure by a cover when not in use.
PRCD WARNING
WARNING: Before inserting plug into a power outlet, make sure
the current rate of the power outlet is suitable for the pump.
WARNING: Using an extension lead or multi plug adaptor with
the spa heater can cause the plug to overheat, causing damage
to the equipment and surrounding items. The spa is a class I
electrical appliance and must be connected directly to a
grounded socket. It is recommended to only use a socket which
is resistant to humidity and capable of high power loading.
Regularly check the plug and socket for signs of damage before
using the spa – do not use the spa if the plug or socket is
damaged. If you are unsure about the quality of the electrical
supply, please consult a qualified electrician before use.
WARNING: The PRCD plug must be tested before each use to
avoid risk of electric shock.
WARNING: Do not use the pump if this test fails. For assistance,
please visit the support section on our website,
www.bestwaycorp.com.
OWNER’S MANUAL
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4. Если вы не владеете языком или не желаете уточнить информацию по какой-либо другой причине, пожалуйста, обращайтесь к нам — мы с радостью вам поможем. Для того, чтобы мы задали вопрос продавцу, оформите заказ и в комментариях к товару пропишите интересующие вопросы. В течении дня мы сделаем запрос продавцу, комментарии появятся в личном кабинете.
Точный вес товара становится известным, только когда товар поступает на склад. Узнать примерный вес товара можно характеристиках товара, но не все продавцы его пишут.
Избежать некачественного товара можно путем тщательного отбора продавцов, т.е. старайтесь не гнаться за дешевыми товарами, которые продаются у продавцов с низким рейтингом. Доверяйте только проверенным интернет-магазинам. Если вы покупаете товар и сомневаетесь в надёжности продавца, то лучше заказать дополнительные фотографии.
1.Ищите по ключевым словам, уточняйте по каталогу слева
Допустим, вы хотите найти фару для AUDI, но поисковик выдает много результатов, тогда нужно будет в поисковую строку ввести точную марку автомобиля, потом в списке категорий, который находится слева, выберите новую категорию (Автозапчасти — Запчасти для легковых авто – Освещение- Фары передние фары). После, из предъявленного списка нужно выбрать нужный лот.
2. Сократите запрос
Например, вам понадобилось найти переднее правое крыло на KIA Sportage 2015 года, не пишите в поисковой строке полное наименование, а напишите крыло KIA Sportage 15 . Поисковая система скажет «спасибо» за короткий четкий вопрос, который можно редактировать с учетом выданных поисковиком результатов.
3. Используйте аналогичные сочетания слов и синонимы
Система сможет не понять какое-либо сочетание слов и перевести его неправильно. Например, у запроса «стол для компьютера» более 700 лотов, тогда как у запроса «компьютерный стол» всего 10.
4. Не допускайте ошибок в названиях, используйтевсегдаоригинальное наименованиепродукта
Если вы, например, ищете стекло на ваш смартфон, нужно забивать «стекло на xiaomi redmi 4 pro», а не «стекло на сяоми редми 4 про».
5. Сокращения и аббревиатуры пишите по-английски
Если приводить пример, то словосочетание «ступица бмв е65» выдаст отсутствие результатов из-за того, что в e65 буква е русская. Система этого не понимает. Чтобы автоматика распознала ваш запрос, нужно ввести то же самое, но на английском — «ступица BMW e65».
6. Мало результатов? Ищите не только в названии объявления, но и в описании!
Не все продавцы пишут в названии объявления нужные параметры для поиска, поэтому воспользуйтесь функцией поиска в описании объявления! Например, вы ищите турбину и знаете ее номер «711006-9004S», вставьте в поисковую строку номер, выберете галочкой “искать в описании” — система выдаст намного больше результатов!
7. Смело ищите на польском, если знаете название нужной вещи на этом языке
Вы также можете попробовать использовать Яндекс или Google переводчики для этих целей. Помните, что если возникли неразрешимые проблемы с поиском, вы всегда можете обратиться к нам за помощью.