Kyocera ошибка соединения 0x4804

Re: Kyocera SMTP error — SSL/TLS — stopped working

When you use an old browser or operating system you will encounter err_ssl_version_or_cipher_mismatch error . You might even face a variant of this error message .
It happens mainly because the browser does not trust the SSL certificate and there are many ways that you can check to fix the error .

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Kyocera ECOSYS M6630cidn — Error Code: 4804 — Scan to email

I am trying to set up scan-to-email via Office 365 on a «remote» printer (I’m accessing it via MPLS network from a remote office). When entering in all the STARTTLS, 587, smtp.office365.com etc. via the https GUI interface and clicking test I get the following error:

Connection Error (0x4804).

I can’t for the life of me seem to find what this particular code means. Tried google to no avail. Anyone here know by any chance?

I have confirmed DNS settings are correct, login username/pass of the Office 365 account is correct etc.

I have another Kyocera on the local network, similar look and settings but different model that is working fine with the same O365 details.

I have had the exact same thing with a number of our devices (Kyocera and Lexmark). The issue is going to be traffic leaving the gateway (to the internet from the local network of the device) and from there getting messed with if you are running UTM. I had to create an alias (range of IP’s including the printers) and add TCP/UDP 587 to go out the gateway. Once the firewall rule was created the devices instantly worked (scan to email)

I have had the exact same thing with a number of our devices (Kyocera and Lexmark). The issue is going to be traffic leaving the gateway (to the internet from the local network of the device) and from there getting messed with if you are running UTM. I had to create an alias (range of IP’s including the printers) and add TCP/UDP 587 to go out the gateway. Once the firewall rule was created the devices instantly worked (scan to email)

Many thanks for your reply!! It might be that. Unfortunately in my case the gateway/firewall is managed by another party but I’m going to see if we can get that done and see if it resolves the issue.

If it is not the firewall, you could try the specific smtp server name. Use MX Toolbox to retrieve.

Have you created a connector between your local network and the 365 tenant? Exchange > mail flow > connectors then create a trust between the two.

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Kyocera Ecosys M6526cdn scan to e mail setup

I am trying to set up scan to e mail on this printer.

we don’t have active directory or exchange i am just trying to scan to a gmail account

after reading the manual and looking around i have set the settings to the below which all seems pretty sensible, when i scan i get server error slightly different error code from 3103 depending on if i use port 465 or 25.

anyone see what i am missing? or set one of these up before?

Authentication has to be ON. You could try using port 587. AFAIK port 587 is preferred over 587.

The other thing to consider is that gmail accounts limit the quantity of emails you can send out each day. I think its between 100-150 for a free account.

Thanks Jon, so i set to port 587 then set authentication to on which then asks for authenticate as:

the options here are other/pop3 user 1/pop3 user 2

i choose other which then asks for login name and password i suspect this is asking for gmail login details — which i enter

run the test which then fails with connection error (0x4803)

Have you checked the security settings of the Gmail account you are using, usually within Sign in and Security>Connected Apps and Sites you need to enable Allow less secure apps option.

I think you need to change it to starttls. Also, even though you’re only sending email, you need to enable IMAP on your gmail account in case you haven’t already done so.

yep less secure apps enabled, imap enabled

interestingly i’m now getting a different error code (0x1102) using port 587 and starttls

Hmm. I’m a bit stumped then as I can’t find what error code 0x1102 actually means. Have you checked the gmail account works when set up with a normal email client with imap and smtp?

Cheers for the input on this, it turns out it was 2 factor auth causing the issue after all.

all now working thank you although this means disabling 2 factor which seems a bit silly .

with one hand i gain on the other lose some security.

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