Все современные копировальные аппараты, мфу и принтеры Kyocera имеют возможность диагностировать все узлы устройства в режиме запуска и во время работы аппарата. По этому, если во время включения или во время работы произошел сбой, то техника Kyocera сможет сообщить о наличии ошибки.
В большинстве случаев у аппаратов Kyocera код ошибки отображается на дисплее, в остальных случаях тип ошибки зависит от последовательности и количества миганий индикаторов.
Если Ваш копировальный аппарат, МФУ или принтер Kyocera выдал на дисплее некий код, то узнать причину, описание возникновения ошибки, а так же в каком узле аппарата стоит искать проблему, Вы можете в этом разделе выбрав интересующую модель из списка.
Но диагностика не решит проблему сбоя аппарата, для этого лучше обратиться к профессиональным и опытным сервисным специалистам компании Kyomart! Позвоните нам по телефону
8 (343) 288-23-45 или отправьте запрос на электронную почту: sales@kyomart.ru , и мы обязательно свяжемся с Вами в кратчайшие сроки.
Processing with the fax software was disabled due to a hardware problem.
Abnormal detection of FAX control PWB incompatibility In the initial communication with the FAX control PWB, any normal communication command is not transmitted.
Defective FAX control PWB.
For data in which the MAC address is invalid.
Defective flash memory.
Defective engine PWB.
Defective main PWB.
Defective main PWB.
Detecting engine PWB EEPROM communication error.
Defective engine PWB.
Device damage of EEPROM.
Defective engine PWB.
A checksum error is detected in the main and engine backup memories for the billing counters.
Defective PWB.
Machine number of main and engine does not match.
A communication error is detected 10 times in succession.
JAM05 is detected twice.
A checksum error occurred with the program of the FAX control PWB.
Defective FAX control PWB.
The time is judged to go back based on the comparison of the RTC time and the current time or five years or more have passed.
Defective main PWB.
High-capacity data transfer between the FAX control PWB and the main PWB of the machine was not normally performed even if the data transfer was retried the specified times.
Defective FAX control PWB or main PWB.
The backup data is not retained for file system abnormality of flash memory of the FAX control PWB.
After cassette 1 is inserted, lift sensor does not turn on within 12 s. This error is detected four times successively.
Defective connector cable or poor contact in the connector.
Defective drive transmission system of the lift motor.
Defective lift motor.
Defective engine PWB.
After cassette 2 is inserted, PF lift sensor 1 does not turn on within 12 s. This error is detected four times successively.
Defective connector cable or poor contact in the connector.
Defective drive transmission system of the PF lift motor 1.
Defective PF lift motor 1.
Defective PF main PWB.
After cassette 3 is inserted, PF lift sensor 2 does not turn on within 12 s. This error is detected four times successively.
Defective connector cable or poor contact in the connector.
Defective drive transmission system of the PF lift motor 2.
Defective PF lift motor 2.
Defective PF main PWB.
A communication error is detected 10 times in succession.
Defective connector cable or poor contact in the connector.
Defective engine PWB.
Defective PF main PWB.
When writing the data, the write data and the read data is not continuously in agreement 5 times.
Device damage of EEPROM.
Stable OFF is detected for 1 s continuously after main motor stabilized.
Defective drive transmission system of the main motor.
Defective main motor.
Defective engine PWB.
The main motor is not stabilized within 2 s after driving starts.
Defective drive transmission system of the main motor.
Defective main motor.
Defective engine PWB.
The rated speed signal detected the stability OFF continuously for 1 s after the developer motor K stabilizes.
Defective drive transmission system.
Defective motor.
Defective PWB.
The rated speed signal detected the stability OFF continuously for 1 s after the developer motor YCM stabilizes.
Defective drive transmission system.
Defective motor.
Defective PWB.
Developer motor K is not stabilized within 2 s since the motor is activated.
Defective drive transmission system.
Defective motor.
Defective PWB.
Developer motor YCM is not stabilized within 2 s since the motor is activated.
Defective drive transmission system.
Defective motor.
Defective PWB.
The rated speed signal detected the stability OFF continuously for 1 s after the fuser motor stabilizes.
Defective drive transmission system.
Defective motor.
Defective PWB.
Fuser motor is not stabilized within 2 s since the motor is activated.
Defective drive transmission system.
Defective motor.
Defective PWB.
The rated speed signal detected the stability OFF continuously for 1 s after the conveying motor stabilizes.
Defective drive transmission system.
Defective motor.
Defective PWB.
Conveying motor is not stabilized within 2 s since the motor is activated.
Defective drive transmission system.
Defective motor.
Defective PWB.
When the PF drive motor is driven, error signal is detected continuously for 1 s.
Defective drive transmission system of the PF drive motor.
Defective PF drive motor.
Defective PF main PWB.
When the TC belt motor is driven, error signal is detected continuously for 1 s.
Defective drive transmission system of the PF drive motor.
Defective PF drive motor.
Defective PF main PWB.
The home position is not correct when the power is turned on or at the start of copying using the table.
Defective home position sensor.
Defective ISU motor.
Defective CCD PWB.
Defective engine PWB.
When input value at the time of exposure lamp illumination does not exceed the threshold value between 5 s.
Defective exposure lamp.
Defective CCD PWB.
Defective main PWB.
An error code is detected 3 times in succession.
Defective CCD PWB.
Defective main PWB.
The polygon motor is not stabilized within 10 s after driving starts.
Defective polygon motor.
Defective engine PWB.
The rated speed signal detected the stability OFF continuously for 1 s after the polygon motor (K) stabilizes.
Defective motor
Defective PWB.
The rated speed signal detected the stability OFF continuously for 1 s after the polygon motor (С) stabilizes.
Defective motor
Defective PWB.
The rated speed signal detected the stability OFF continuously for 1 s after the polygon motor (M) stabilizes.
Defective motor
Defective PWB.
The rated speed signal detected the stability OFF continuously for 1 s after the polygon motor (Y) stabilizes.
Defective motor
Defective PWB.
Stable OFF is detected for 1 s continuously after polygon motor stabilized.
Defective polygon motor.
Defective engine PWB.
Polygon motor (K) is not stabilized within 10 s since the motor is activated.
Defective motor.
Defective PWB.
Polygon motor (C) is not stabilized within 10 s since the motor is activated.
Defective motor.
Defective PWB.
Polygon motor (M) is not stabilized within 10 s since the motor is activated.
Defective motor.
Defective PWB.
Polygon motor (Y) is not stabilized within 10 s since the motor is activated.
Defective motor.
Defective PWB.
BD is not detected within 1 s after polygon motor stabilized.
Defective APC PWB.
Defective BD PWB.
Defective main PWB.
When the LSU cleaning motor is driven, an error signal is detected continuously for 1 s.
Defective drive transmission system.
Defective motor. Defective PWB.
Defective main PWB or engine PWB.
A communication error is detected 10 times in succession.
Defective PWB.
The detected temperature of fuser thermistor does not reach the specified temperature (ready indication temperature) after the fuser heater has been turned on continuously for 60 s in warming up. The fusing temperature at 7 seconds and 20 seconds since fuser temperature control has occurred differs by 43°C/109.4°F or less.
Deformed connector pin.
Defective triac.
Fuser thermostat triggered.
Broken fuser heater wire.
Defective engine PWB.
6020
6030
6050
Abnormally high fuser thermistor temperature Broken fuser thermistor wire Abnormally low fuser thermistor temperature
Defective triac.
The fuser thermistor detects a temperature higher than 230°C/446°F continuously for 40 ms. High fuser temperature signal detects a temperature of 255°C/491°F continuously for 40 ms.
Defective triac.
Shorted fuser thermistor.
Defective engine PWB.
A/D value of the fuser thermistor exceeds 251 bit continuously for 7 s during warming up.
Deformed connector pin.
Defective triac.
Defective fuser thermistor.
Defective engine PWB
As the stable temperature has reached the second time, the decrease in the fuser thermistor temperature of 60°C/140°F or greater is detected for one second.
Defective triac.
Defective fuser thermistor
Defective fuser heater.
Defective engine PWB.
The fuser temperature exceeds 200 °C/392 °F for 1 s.
Defective IH PWB.
Defective fuser thermistor.
Defective engine PWB.
Deformed connector pin.
Defective IH PWB.
Defective fuser thermistor.
Defective engine PWB.
The fuser temperature lower than 30 °C/86 °F is detected continuously for 1 s.
Defective fuser thermistor
Defective fuser heater.
Defective engine PWB.
Fuser thermistor 1 does not reach 50° C/122 °F even after20 s during warming up. The detected temperature of fuser thermistor1 does not reach the specified temperature (ready indication temperature) for 20 s in warming up after reaching 50° C/122 °F.
Deformed connector pin.
Fuser thermostat triggered.
Broken fuser heater wire.
Defective engine PWB.
The fuser temperature exceeds 240 °C/464 °F for 1 s
Deformed connector pin.
Fuser thermostat triggered.
Broken fuser heater wire.
Defective engine PWB.
During warming up a hearter, fuser thermistor 2 detects a temperature of 100 °C/212 °F or higher and, fuser thermistor 1 detects a temperature of 37 °C/99 °F or lower.
Deformed connector pin.
Fuser thermostat triggered.
Broken fuser heater wire.
Defective engine PWB.
The fuser temperature lower than 100 °C/212 °F is detected continuously for 1 s during printing. The fuser temperature lower than 50 °C/122 °F is detected continuously for 1 s during pre-heating.
Deformed connector pin.
Fuser thermostat triggered.
Broken fuser heater wire.
Defective engine PWB.
While fuser heater control is performed, the zero-cross signal is not input within 3 s.
Defective power source PWB or engine PWB.
Absence of the fuser unit is detected.
Different type of the fuser unit is installed.
The belt was detected to stop for 1 s continuously during motor remote is on.
Defective IH belt.
Defective IH PWB.
Defective engine PWB.
Defective PWB.
Defective PWB.
Defective PWB.
Defective PWB.
Absence of the developing unit K is detected.
Different type of the developing unit is installed.
Defective PWB.
Absence of the developing unit C is detected.
Different type of the developing unit is installed.
Defective PWB.
Absence of the developing unit M is detected.
Different type of the developing unit is installed.
Defective PWB.
Absence of the developing unit Y is detected.
Different type of the developing unit is installed.
Defective PWB.
Absence of the drum unit K is detected.
Different type of the drum unit is installed.
Defective PWB.
Absence of the drum unit C is detected.
Different type of the drum unit is installed.
Defective PWB.
Absence of the drum unit M is detected.
Different type of the drum unit is installed.
Defective PWB.
Absence of the drum unit Y is detected.
Different type of the drum unit is installed.
Defective PWB.
Absence of the transfer belt unit is detected.
Different type of the transfer belt unit is installed.
Defective PWB.
Defective PWB.
Defective PWB.
When ID sensor 2 detected CTD is 500 or less.
Defective PWB.
When ID sensor 2 detected CTD is 500 or less.
Defective PWB.
When ID sensor 2 detected CTD is 500 or less.
Defective PWB.
When ID sensor 2 detected CTD is 500 or less.
Defective PWB.
Color registration correction was failed.
Defective PWB.
The thermistor output value is 0.3 V or less.
Defective temperature sensor.
The thermistor output value is 3 V or more.
Defective temperature sensor.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective drum unit.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective drum unit.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective drum unit.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective drum unit.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective drum unit.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective developer unit.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective developing PWB.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective developing PWB.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective developing PWB.
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated five times successively. Mismatch of reading data from two locations occurs eight times successively. Mismatch between writing data and reading data occurs eight times successively.
Defective developing PWB.
When the tray elevation motor raises a tray, the ON status of the tray upper limit sensor is detected.
Defective tray upper limit sensor, paper surface sensor 1/2.
Defective DF main PWB.
The belt sensor does not turn on/off within specified time of the belt solenoid turning on.
Defective belt sensor.
Defective belt solenoid.
Defective DF main PWB.
The tray low limit sensor or paper surface sensor 1/2 cannot be detected to be on within 10 s since the tray elevation motor is activated.
Defective connector cable or poor contact in the connector.
The tray elevation motor malfunctions.
Defective tray lower limit sensor, paper surface sensor 1/2.
Defective DF main PWB.
Jam 7012 or 7023 is indicated.
The stapler is blocked with a staple.
The stapler is broken
Defective DF main PWB.
The adjustment sensor 2 does not turn on/off within specified time of the adjustment motor 2 turning on.
Defective adjustment sensor 2.
Defective adjustment motor 2.
Defective DF main PWB.
The adjustment sensor 1 does not turn on/off within specified time of the adjustment motor 1 turning on.
Defective adjustment sensor 1.
Defective adjustment motor 1.
The roller sensor does not turn on/off within specified time of the roller motor turning on.
Defective connector cable or poor contact in the connector.
Defective roller sensor.
Defective roller motor.
Defective DF main PWB.
The slide sensor does not turn on/off within specified time of the slide motor turning on.
Defective slide sensor.
Defective slide motor.
Defective DF main PWB.
Reading from or writing to EEPROM cannot be performed.
A communication error is detected 10 times in succession.
Defective DF main PWB.
Defective engine PWB.
A communication error is detected 10 times in succession.
Defective bridge PWB.
Defective engine PWB.
Defective DF main PWB.
Defective bridge PWB.
A communication error is detected 10 times in succession.
Defective DP main PWB.
Device damage of EEPROM.
Defective operation panel PWB.
Defective engine PWB.



Предыстория такая.
Принесли большое задание примерно 200 000 листов формата А4 с двух сторон.
После прогона аппарат закапризничал. Появилась серая продольная полоса примерно 2 см в ширину и серый фон с обратной стороны листа.
Чистка вала из сервисного меню помогала лишь на несколько десятков листов. Решил почистить блок проявки в ручную.
При разборе высыпалось содержимое. С дуру выбросил. После чистки стал выдавать ошибку 7101. Засыпал в приемную дыхалку новый девелопер бутылочку 75 гр. и тонера примерно пол стакана. При этом проворачивал вал по указанной стрелке.
После этого изображение появилось, но постоянно после 2-х листов выскакивает ошибка 7101, бумага остается в тракте.
Серость с обратной стороны не исчезла.
Предполагаю по первой неисправности недостаточно девелопера или тонера. Сколько примерно нужно того и другого, чтобы восстановить работу? Какую сервисную процедуру выполнить?
По второй неисправности (грязь на обороте) видимо надо вычистить какой-то бункер на боковой крышке от мусора, чтоб не налипал на ленту?
Как это сделать? Сам понять не могу.
Сильно не пинайте, я не профессиональный ремонтник. Работаю инженером по обслуживанию компьютеров, но начальство навалило еще и обслуживание копира.
Копиру год. Заправляли фирменным тонером в картриджах ТК 6305. Наработка на сегодняшний день 350 000 копий А4.
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how to reset error c7101 kyocera taskalfa 300ci
This article is about how to fix error C7101 on your Kyocera TaskAlfa 250ci, 300ci, 400ci, 500ci, and 552ci copier machine. We are sharing a few methods to fix the error c4012 on Kyocera TaskAlfa color series copier, so check them one by one until it gets solved.
This article is about how to fix error C7101 on your Kyocera TaskAlfa 250ci, 300ci, 400ci, 500ci, and 552ci copier machine. We are sharing a few methods to fix the error c4012 on the Kyocera TaskAlfa color series copier, so check them one by one until it gets solved.
Meaning of C7101 error Code:
Kyocera taskalfa 300Ci error code C7101 indicates the associated black developing unit. The black developer would be bad at the time. If the over-toner is too high in the developer unit, it cannot rotate the developer motors. This message cannot be cleared until you have repaired or replaced the black developer unit. The error code will vary depending on the toner sensor of the developing unit
- C7101 = Black (K) toner sensor.
- C7102 = Cyan (C) toner sensor.
- C7103 = Magenta (M) toner sensor.
- C7104 = Yellow (Y) toner sensor.
Fix C7101 error code:
- The black tone in the developer will be worse now. You need to remove the old toner and install the genuine toner.
- Replace the black developer unit.
- Check the developer’s motor.
- Replace the engine PCB.
I hope this was helpful, don’t forget to share it via any of the share buttons on this page are highly welcomed as well.
Code
Contents
7101
Toner sensor K error
7102
Toner sensor C error
7103
Toner sensor M error
7104
Toner sensor Y error
7601
ID sensor 1 (front) error
7602
ID sensor 2 (rear) error
7611
ID sensor (K) density error
When ID sensor 2 detected
CTD is 500 or less.
7612
ID sensor (C) density error
When ID sensor 2 detected
CTD is 500 or less.
7613
ID sensor (M) density error
When ID sensor 2 detected
CTD is 500 or less.
Causes
Defective Devel-
Replace the developer unit K
oper unit.
(see page 1-5-14).
Defective PWB.
Replace the engine PWB check for correct
operation (see page 1-5-32).
Defective Devel-
Replace the developer unit C
oper unit.
(see page 1-5-14).
Defective PWB.
Replace the engine PWB check for correct
operation (see page 1-5-32).
Defective Devel-
Replace the developer unit M
oper unit.
(see page 1-5-14).
Defective PWB.
Replace the engine PWB check for correct
operation (see page 1-5-32).
Defective Devel-
Replace the developer unit Y
oper unit.
(see page 1-5-14).
Defective PWB.
Replace the engine PWB check for correct
operation (see page 1-5-32).
Defective ID sen-
Replace the ID sensor 1.
sor.
Defective PWB.
Replace the engine PWB check for correct
operation (see page 1-5-32).
Defective ID sen-
Replace the ID sensor 2.
sor.
Defective PWB.
Replace the engine PWB check for correct
operation (see page 1-5-32).
Defective ID sen-
Replace the ID sensor.
sor.
Defective PWB.
Replace the engine PWB check for correct
operation (see page 1-5-32).
Defective ID sen-
Replace the ID sensor.
sor.
Defective PWB.
Replace the engine PWB check for correct
operation (see page 1-5-32).
Defective ID sen-
Replace the ID sensor.
sor.
Defective PWB.
Replace the engine PWB check for correct
operation (see page 1-5-32).
1-4-28
Check procedures/
corrective measures
2MY/2MZ
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-
09-08-2017
#1

Technician

- Rep Power
- 0
Taskalfa 5500i Error Code C7101
Dear Techs,
I purchased Taskalfa 5500i with good print quality and the machine was running fine till 5000 copies but after that print got diminished. I used 132 to add toner but nothing happened. The toner box was full but machine showed it running out of toner. I changed it with original cartridge then toner fed into machine. But this error came up and now its going anywhere. I can only make 5 copy at a time, more than that error c7101 come to screen.
Please guide me how to set good values manually with U131.
Screen shots are as under:IMG-20170906-WA0011.jpgIMG-20170906-WA0013.jpgIMG-20170906-WA0015.jpgIMG-20170906-WA0004.jpgIMG-20170906-WA0008.jpg
Regards
Khawar Hayat
rwstlg@live.com
-
09-08-2017
#2

Senior Tech
250+ Posts


- Rep Power
- 23
Re: Taskalfa 5500i Error Code C7101
Make sure that the developer unit is properly locked in place. If it doesn’t help, you will need to replace it.
-
09-09-2017
#3
Re: Taskalfa 5500i Error Code C7101
The resolution of your photos is too low for me to view anything useful. =^..^=
If you’d like a serious answer to your request:
1) demonstrate that you’ve read the manual
2) demonstrate that you made some attempt to fix it.
3) if you’re going to ask about jams include the jam code.
4) if you’re going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
-
09-09-2017
#4
Re: Taskalfa 5500i Error Code C7101
-
09-09-2017
#5

Technician

- Rep Power
- 0
Re: Taskalfa 5500i Error Code C7101
Originally Posted by JR2ALTA
OEM toner??
Thanks for your reply. I am using OEM Toner Box but toner is from other cartridge. Means i have put it from top through a hole!
Please tell me if this machine can detect empty toner and can not used again again?
And do I have to purchase a new OEM Toner?
Will this help?
Regards
-
09-12-2017
#6
Re: Taskalfa 5500i Error Code C7101
Originally Posted by spid3rguy
Thanks for your reply. I am using OEM Toner Box but toner is from other cartridge. Means i have put it from top through a hole!
Please tell me if this machine can detect empty toner and can not used again again?
And do I have to purchase a new OEM Toner?
Will this help?
Regards
5500i toners have an rfid chip that the machine tracks, simply adding more toner to a cartridge that the machine has already determined is empty will not allow the unit to add toner to the developer. Just put in a new toner cartridge for the 5500i! You said that you added toner from another cartridge, what cartridge? Is it compatible with the 5500i? All Toner is not the same. You are creating more problems for yourself than is necessary.
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09-12-2017
#7

Technician

- Rep Power
- 0
Re: Taskalfa 5500i Error Code C7101
Originally Posted by Santander
5500i toners have an rfid chip that the machine tracks, simply adding more toner to a cartridge that the machine has already determined is empty will not allow the unit to add toner to the developer. Just put in a new toner cartridge for the 5500i! You said that you added toner from another cartridge, what cartridge? Is it compatible with the 5500i? All Toner is not the same. You are creating more problems for yourself than is necessary.
Thanks alot for your kind reply! New OEM Toner with Rfid chip is coming in courier, i will let you know after installing it in machine!
Thanks again
Regards
-
02-18-2020
#8

Junior Member


- Rep Power
- 0
Re: Taskalfa 5500i Error Code C7101
Hello
I have several of these machines: Kyocera 5500i Utax CD1455 and error C7101 — black developer error. I searched and dug and found what causes this rather common mistake. Although the developer has a lifetime of up to 600,000 prints, sometimes even after about 100,000 shows this error and replace it? after all, the developer is 600,000, so I was looking and it turns out and this probably applies to all development teams in kyocers / Utaxach. A film is glued between the td sensor and the developer housing, which should not be there in the developer. The td sensor housing adheres to this film and the flag itself is wiped from the other side with a flag, which after some time causes deformation of this film, so that the sensor does not overlap the sensor and the toner level sensor does not read. You should remove this film (cut out) then secure the sensor so that the developer does not spill on the bottom of the developer. In this way I saved 4 developer teams. The level of sensor reading from 15 jumped immediately on 520 and the machines have been running for over 3 weeks. I will add that you can buy the developer itself and the black magnetic roller in china
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01-27-2021
#9
Re: Taskalfa 5500i Error Code C7101
Originally Posted by zanaty
Dear Techs,I purchased Taskalfa 5500i …. error c7101 …….
Please guide me how to set good values m
This error means something went wrong with values of (Developer/Toner)
the main culprit is the t/c sensor or the ID sensor on the Developer unit
other time (real percent is not equal i.e if toner is more than developer copies will be paled if developer is more a black background will appear while text is not dark enough
the solution
u should have the unit refilled with a new developer and go to U131 and execute and hit start
(make sure you have the right toner for you machine with good quality)or you will have to change the Developer unit
——————Few occasions the hopper is blocking toner path so you have to make sure it’s not clogged either
First thing I’d do is run a bunch of skyshott to get all the unknown toner out of the DV unit and then put OEM toner in and run calibration. You may end up having to replace the DV unit.
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