Kyocera 1128 ошибка 3101

May 16 2013, 10:58

 Finally got this resolved. What a headache.

Intermedia’s support really leaves a lot to be desired. They’re quick to close a ticket on you if they think nothing is wrong on their end, even if it’s not resolved on your end. I was not satisfied because I knew it had to do with something on their end, so I would continue to question them for a solution, and keep the ticket open. After repeatedly telling me that the problem is on my end, that something on my side was blocking port 25 it turns out it was on THEIR end. Here’s why.

 One of the troubleshooting steps they had me do on Thursday (3 days after the problem started) was to try and telnet into one of their SMTP servers, and let them know the result.

220 exmf003-4.intermedia.net Microsoft ESMTP MAIL Service Version: 2.0
helo me@liquidagents.com
250 exmf003-4.intermedia.net
mail from:me@liquidagents.com
250 2.1.0 Ok
rcpt to:kgraham@liquidagents.com
554 5.7.1 Service unavailable; Client host [x.x.x.x] blocked using cbl.rbl.intermedia.net; Blocked — see http:/ Opens a new window/cbl.abuseat.org/lookup.cgi?ip=x.x.x.x Opens a new window
data
554 5.5.1 Error: no valid recipients
421 4.7.0 exmf003-4.intermedia.net Error: too many errors

 Turns out that there was a trojan on our network, and it was trying to do something on the SMTP relay connection to Intermedia at a particular time on Monday. Intermedia’s filtering system blocked that connection to us and our IP address (from our ISP’s FiOS) was blacklisted on CBL. Out of the hundred or so sites that list blacklisted IPs CBL was the only one that had our IP address on it, which is also the only one Intermedia is using (i guess).

 The telnet result tells me to go to http:/ Opens a new window/cbl.abuseat.org Opens a new window and lookup info about our IP (not shown). It explains that we had the ZBot/Zeus trojan. I did a scan on all computers after that but I couldn’t find anything. Considering it happened on Monday it may have already been cleaned by our McAfee Enterprise daily scans, which states that this particular trojan can be detected and cleaned by McAfee’s DAT. I’ll have to go through the logs from Monday.

 So I contacted CBL and had our IP address de-listed. That option is on the page that shows your information as to why it was blacklisted. Today our port 25 SMTP relay to Intermedia is working again.

 The whole point is I was right all along. It was nothing on our end that was blocking access to port 25. They were blocking it. If they could have told me 3 days ago that they were blocking us and gave me the reason why I would have been able to work on cleaning out the trojan and de-listing our IP address from CBL then. Instead i’ve wasted countless hours of lost productivity looking for something I didn’t have to. I did let them know of my displeasure with the way their support team handled my ticket. All I get is a puny apology.

 I did learn a few new troubleshooting steps to try and hopefully I gave you guys some other ideas to consider. A useful website to use is www.mxtoolbox.com Opens a new window Opens a new window to check on MX Records and blacklisted IPs.

 I need to work on a more efficient way of receiving log notifications.

 So there you go!

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