Ксерокс 5022 ошибка 077 301

Решение проблем

Xerox

WorkCentre

5022/5024 Multifunction Printer

User Guide

13-46

077-212

Ошибка однолоткового модуля.

Выключите аппарат и снова включите
его после того, как погаснет дисплей.
Если снова появится данное сообщение,
обратитесь в центр технической
поддержки Xerox.

077-300

Открыта передняя крышка.

Закройте переднюю крышку.

077-301

Открыта левая крышка А.

Закройте левую крышку А.

077-305

Открыта крышка С двухлоткового модуля.

Закройте крышку С двухлоткового
модуля.

077-309

Открыта крышка В однолоткового модуля.

Закройте крышку В однолоткового
модуля.

077-900
077-901

Застревание бумаги за левой крышкой A.

Извлеките застрявшую бумагу.
См. раздел

077-904

Застревание за крышкой В однолоткового
модуля.

Извлеките застрявшую бумагу.

См. раздел

077-905
077-906

Застревание за крышкой В или С
двухлоткового модуля.

Извлеките застрявшую бумагу.
См. раздел

091-313

Произошла ошибка.

091-401

Необходимо заменить принт-картридж.

Замените принт-картридж. При
обращении в центр технической
поддержки Xerox для заказа расходных
материалов (периодически заменяемых
модулей) сообщайте товарные коды.
См. раздел

091-402

Необходимо заменить принт-картридж.

Код
ошибки

Причина

Устранение

Источник

077-101, 077-900 Registration Sensor Jam RAP

BSD-ON: BSD 8.5 Registration

077-101 The trail edge of the paper does not deactuate the registration sensor within the specified time after the registration clutch is energized.
077-900 The registration sensor detected remaining paper.

Initial Actions

• Check the condition of the paper in all trays. Refer to GP 15 Paper and Media Size Specifications.
• Ensure that all the trays are loaded correctly.

Procedure

WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.

Refer to the procedures that follow as necessary:

• GP 6 How to Check a Motor.
• GP 7 How to Check a Sensor.

Perform the steps that follow:

1. Check for obstructions in the paper path.
2. Check the registration roll and takeaway roll 1, PL 80.55 for foreign substances or wear. Clean or install new components as necessary.
3. Enter dC330, code 077-104. Check the registration sensor, PL 80.55 Item 4.
4. Enter dC330, code 042-003. Check the main motor, PL 40.10 Item 10.
5. Enter dC330, code 077-002. Check the registration clutch, PL 80.55 Item 11.
6. Check the drive assembly, PL 40.10 Item 1 for wear or damage.
7. Check the registration transport assembly, PL 80.55 Item 1 for wear or damage.
8. If the fault persists, install new components as necessary:

• Drive PWB, PL 1.10 Item 3.
• ESS PWB, PL 3.10 Item 6.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

• 106R03733 106R03736 106R03735 106R03734

Drum Chip:

• 113R00780 113R00782

BSD-ON:8.7

After the Registration Clutch turned On, the Registration Sensor did not turn Off within the

specified time.

Initial Actions

•

Power OFF/ON

Procedure

Check the Transport Roll for wear and paper powder. The Transport Roll is ok.

Replace the Transport Roll.

Check for foreign substances, distortion and paper powder in the paper transport path. No

distortion, foreign substances, or paper powder are found in the paper transport path.

Clear away the foreign substances and paper powder. Correct the distortion.

Execute

Component Control

[089-100 Registration Sensor]. Manually activate the actuator of

the Registration Sensor

(PL

2.4). The display changes.

Check the connection of

P/J104

and P/J403.

rectly.

Connect

P/J104

and P/J403.

Check the wire between J104 and J403 for an open circuit or a short circuit (BSD 8.7

1/Flag

2). The wire between J104 and J403 is conducting without an open circuit or

a short circuit.

Repair the open circuit or short circuit.

Measure the voltage between the MCU PWB P403B-13 (+) and GND (-) (BSD 8.7

2). The voltage is approx. +5VDC.

Replace the MCU PWB

(PL

9.1).

Measure the voltage between the MCU PWB P403B-8 (+) and GND (-) (BSD 8.7

Actuate the Registration Sensor with paper. The voltage changes.

Replace the Registration Sensor

Replace the MCU PWB

(PL

9.1).

Execute

Component Control

[089-002 Registration Clutch ON]. The Registration Clutch

2.4) can be heard.

Check the connection of

P/J215

and P/J403.

rectly.

Launch Version

WorkCentre 5225, 5230

P/J104

and

P/J403

are connected cor-

(PL

2.4).

P/J215

and

P/J403

are connected cor-

Connect

P/J215

and P/J403.

Measure the resistance of the Registration Clutch

(BSD 8.7

Flag

3). The resistance is approx. 240Ohm.

Replace the Registration Clutch

Check the wire between J215 and J403 for an open circuit or a short circuit (BSD 8.7

3). The wire between J215 and J403 is conducting without an open circuit or a short

circuit.

Repair the open circuit or short circuit.

Replace the MCU PWB

(PL

9.1).

Flag

1).

(PL

February, 2008

2-543

(PL

2.4) between P215-1 and P215-2

(PL

2.4).

(PL

9.1).

Flag

Status Indicator Raps

077-101

Модератор: vetal

Прилепить пост

pc-porta » Чт июл 10, 2014 1:17 pm

Изменить размер шрифта ↓ Вернуть Изменить размер шрифта ↑

Gregor писал(а):Доброго времени суток. Собственно проблема обозначена в заголовке( Замятий нет, все датчики в норме, такое у меня ощущение, что беда с прошивкой. Подскажите, кто чем может.

здравствуйте . а ,если не секрет, датчики как проверяли ? Визуально или всё-таки тестером ?

pc-porta

Форумный оракул

Персональный альбом

Прилепить пост

Gregor » Чт июл 10, 2014 1:22 pm

Изменить размер шрифта ↓ Вернуть Изменить размер шрифта ↑ Честно говоря, проверял визуально, ибо принтер почти новый, подумалось — чего им будет, их обычно выворачивают, вот и осмотрел на предмет «механики» их работы. Думаете стоит тестером проверить?

Добавлено спустя 53 минуты 17 секунд:
Xerox 6015 ошибка 077-900 откройте заднюю крышку, устраните

pc-porta писал(а):

Gregor писал(а):Доброго времени суток. Собственно проблема обозначена в заголовке( Замятий нет, все датчики в норме, такое у меня ощущение, что беда с прошивкой. Подскажите, кто чем может.

здравствуйте . а ,если не секрет, датчики как проверяли ? Визуально или всё-таки тестером ?

Датчики проверил тестером, все нормально. А вот полезу ка я ещё раз в печку.

Gregor

Подошел к чернилам

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pc-porta » Вт сен 22, 2015 6:55 pm

Изменить размер шрифта ↓ Вернуть Изменить размер шрифта ↑

maverick4788 писал(а):Да и я уже разобрался, все оказалось проще…бумажко в печке, небольшой клочок,сперва не заметил.

ага — ага . так и у ми было … :-ok-:

pc-porta

Форумный оракул

Персональный альбом

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Современные копировальные аппараты Xerox отличаются качество, надежностью и «быстрым» стартом. Также у них существует множество особенностей, которые отличают их от принтеров других производителей. Например, используется тефлоновый вал, а не термопленка.

Однако избегать различных поломок и ошибок пока не удается ни одному устройству. К самым частым неисправностям у принтеров Xerox относятся: залипание или повреждение датчика бумаги, повреждение роликов подачи, часто требуется перепрошивка программного обеспечения.

Если у вас возникнут вопросы насчет того, как исправить код ошибки копировального аппарата Xerox, то вы можете обратиться к специалистам нашего сервисного центра.

Основные коды ошибок копировальных аппаратов Xerox и способы их устранения:

Коды ошибок Xerox 1012, 1012(RE)
Коды ошибок Xerox 1020
Коды ошибок Xerox 1025
Коды ошибок Xerox 1035
Коды ошибок Xerox 1038
Коды ошибок Xerox 2830
Коды ошибок Xerox 5011, 5012, 5014
Коды ошибок Xerox 5016, 5017, 5316, 5317
Коды ошибок Xerox 5018, 5028
Коды ошибок Xerox 5312, 5313, 5314
Коды ошибок Xerox 5318, 5320, 5322
Коды ошибок Xerox 5328
Коды ошибок Xerox 5330
Коды ошибок Xerox 5340, 5343
Коды ошибок Xerox 5345
Коды ошибок Xerox 5350, 5352
Коды ошибок Xerox 5355
Коды ошибок Xerox 5622
Коды ошибок Xerox XC520, 540, 560, 580

Xerox 1012, 1012(RE)

Код ошибки	Описание
E1	Jam between paper feed and fuser
E3	Jam in fuser
E5	Clam shell open
E6	Paper feed section cover is open
J1	Toner cartridge near empty
J3	Drum cartridge not seated properly
J7	Waste toner full (replace drum cartridge)
L6	Key counter out
L8	Exposure area overheat
U1	No clock pulse (drive problem)
U2	Scan problem
U3	Lens/mirror problem (RE model only)
U4	Heat problem
U8	Exposure lamp control circuit problem
E1	Jam between paper feed and fuser
E3	Jam in fuser
E5	Clam shell open
E6	Paper feed section cover is open
J1	Toner cartridge near empty
J3	Drum cartridge not seated properly
J7	Waste toner full (replace drum cartridge)
L6	Key counter out
L8	Exposure area overheat
U1	No clock pulse (drive problem)
U2	Scan problem
U3	Lens/mirror problem (RE model only)
U4	Heat problem
U8	Exposure lamp control circuit problem

Xerox 1020

Код ошибки	Описание
LL	Probable bad heater lamp

Xerox 1025

Код ошибки	Описание
A1	DF jam
C1	PF jam cass. 1
C2	PF jam cass. 2
C3	PF jam cass. 3
C9	Bypass jam
E1-1	Paper jam before exit switch
E1-2	Paper jam
E1-5	Paper jam
E1-6	Paper jam
E3-3	Paper jam at exit switch
E3-4	Paper jam at exit switch
E5	Front door open
F1	Collator jam
F5	Collator interlock
F8	No power to collator
F9	Collator bin home switch
J7	250 copies since toner waste was full
L5	Original cass. not present after clearing interrupt
L6	Key counter
L8	Platen glass too hot
U1	Main motor clock pulse
U2	Scan problem
U3-1	Lens problem
U4-1	Open thermistor
U4-2	Low temperature
U4-4	Temperature
U4-5	Main PWB
U6-1	Main PWB
U6-2	Main PWB
U6-3	Main board battery
U6-4	Initialization
U8	Exposure lamp

Xerox 1035

Код ошибки	Описание
A9	Scanner location
C1	Paper feed — upper cassette
C2	Paper feed — lower cassette
C9	Bypass jam
E5	Clam shell is open
L6	Key counter
U1	Off/On
U2	Optics
U4	Low fuser temperature

Xerox 1038

Код ошибки	Описание
A1	DF jam
C1	PF jam cass. 1
C2	PF jam cass. 2
C3	PF jam cass. 3
C9	Bypass jam
E1-1	Paper jam before exit switch
E1-2	Paper jam
E1-5	Paper jam
E1-6	Paper jam
E3-3	Paper jam at exit switch
E3-4	Paper jam at exit switch
E5	Front door open
F1	Collator jam
F5	Collator interlock
F8	No power to collator
F9	Collator bin home switch
J7	250 copies since toner waste was full
L5	Original cass. not present after clearing interrupt
L6	Key counter
L8	Platen glass too hot
U1	Main motor clock pulse
U2	Scan problem
U3-1	Lens problem
U4-1	Open thermistor
U4-2	Low temperature
U4-4	Temperature
U4-5	Main PWB
U6-1	Main PWB
U6-2	Main PWB
U6-3	Main board battery
U6-4	Initialization
U8	Exposure lamp

Xerox 2830

Код ошибки	Описание
A9	Scanner location
C1	Paper feed — upper cassette
C2	Paper feed — lower cassette
C9	Bypass jam
E5	Clam shell is open
E5	Clam shell open
L6	Key counter
U1	Off/On
U2	Optics
U4	Low fuser temperature

Xerox 5011, 5012, 5014

Код ошибки	Описание
C8	Bypass jam/no paper
C9	Bypass jam
E1	Jam
E3	Fuser jam
E5	Clamshell open
E6	PF section cover open
J1	Toner cartridge amost empty
J3	Copy cart (drum unit) missing/not seated right
J7	Copy cartridge has run 18,000 copies
J8	Copy cartridge. Improperly seated or possible only one of two fuses in the cartridge blew
L6	Key counter
L8	Exposure glass too hot
U1	Drive problem
U2	Scan problem
U3	Lens or mirror drive problem
U4	Fuser problem. Heat lamp, thermoswitch, SSR, thermistor
U6	Battery on main board
U8	Exposure lamp or exposure lamp circuit

Xerox 5016, 5017, 5316, 5317

Code	Description
A1-1	Document feeder feed jam
A1-2	Document feeder belt jam
A2-1	Document feeder exit jam
A2-2	Duplex jam
A3	DAD interlock
A5	Duplex and DAD right side interlock
A6	Copier jams after
A9	Document feed belt drive motor
C1-3	Top cassette misfeed
C2-3	Middle cassette misfeed
C3-3	Bottom cassette misfeed
C9-3	Bypass misfeed
E1-11 to E1-14	Paper jam in machine. Did not reach exit switch soon enough
E1-6	Paper path jam
E3-31 to E3-34	Exit switch jam
E3-6	Fuser jam
E5	Front door interlock
E6	Right side interlock or TTM interlock
F1	Sorter jam
F5	Sorter interlock
F8	Sorter board to copier main board communication problem
F9	Sorter bins

Xerox 5018, 5028

Code	Description
A1	Document is ADF
A1-8	Main board received reset signal
A2	ADF jams
A6, A7	ADF jams
A9	ADF jams
C1 — C4	Feed jam
C5-1 to C5-4	Jams in various areas
C5-2	Jams in various areas
C5-3	Jams in various areas
C5-4	Duplex jam
E0	Machine has reset
E1	Jam
E1-E0	Registration jam
E1-E5	Clamshell interlock
E1-E6	Right side interlock
E1-E7	Two tray interlock
E1-E8	Sorter interlock
E1-E9	Copy cartridge interlock
E2	Reset signal happened
E3	Jam
E4	Exit jam
E4-10	Exit jam
E4-5	Clamshell interlock
E4-6	Right side interlock
E4-7	Two tray interlock. Duplex interlock
E4-8	Sorter interlock
E4-9	Copy cartridge interlock
E5	Clamshell interlock
E6	Right side interlock
E7	Duplex interlock
E9	Copy cartridge interlock
F3-1	Sorter bin home switch
F3-2	Sorter cam switch
F3-3	Sorter cam switch
J1-1	Add toner
J1-2	Temporary low toner signal
J2-0	Replace copy cartridge
L2	2000 copies left on copy cartridge
L3	ADF to machine communication problem
L4 (flashing)	1000 copies left on fuser web
rr	Bad EPROM on main board
U0	Main board
U2	Scan problem
U2-1	Scan home
U3-00	Cam drive problem
U3-01	Cam movement slow
U3-04	Main board to duplex communication
U3-09	Cam problem
U3-12	Jogger problem
U3-19	Cam problem
U3-21	Cam problem
U3-23	Cam problem
U3-29	Cam problem
U3-32	Cam problem
U3-34	Cam problem
U3-39	Cam problem
U3-43	Cam problem
U3-45	Cam problem
U3-49	Cam problem
U3-54	Cam problem
U3-56	Cam problem
U3-59	Cam problem
U4-1	Fuser problem. Long warm up
U4-2	Low fuser temperature after warm up
U4-3	High fuser temperature
U4-4	Open fuser thermistor
U4-6	Replace fuser web
U4-7	Thermistor signal problem
U7-1	Copy cartridge belt drive problem
U9-3	Exposure lamp problem
U9-4	Toner motor
U9-5	Problem in warm up

Xerox 5312, 5313, 5314

Код ошибки	Описание
C1	Upper paper feed problem. Did not reach feed sensor
C2	Lower paper feed problem. Did not reach feed sensor
E1	Exit jam. Paper did not reach exit sensor
E3	Exit jam. Paper still on exit sensor
J1	Add toner
J3	Copy cartridge (drum unit) not installed
J7	Copy cartridge (drum unit) must be replaced
J8	Copy cartridge (drum unit) problem
L6	Problem with an accessory. Installed but not initialized
U1	Drive problem. Main motor, gear etc.
U2	Scan problem
U3	Main board dip switches wrong. Lens drive problem
U4	Fuser problem. Heat lamp, thermal switch, overheat, thermistor.
U6	EPROM error
U8	Auto exposure sensor. No exposure lamp or weak lamp

Xerox 5318, 5320, 5322

Code	Description
A1-11	Original ready switch
A1-12	Feed sensor
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF
A1-21	Original ready switch and document registration sensor or both the document feed sensor and document registration sensor
A1-22	ADF registration sensor
A1-23	Original did not reach ADF registration sensor quickly enough
A1-24	ADF sensor stuck down too long
A1-25	ADF sensor actuated at the wrong time during single sheet feed
A1-26	ADF sensor not actuated quickly enough in sheet feed mode
A1-31	In reverse, ADF sensor is not actuated soon enough
A1-32	In reverse, ADF sensor is actuated too long
A2	ADF exit problems
A2-1	Original ready sensor and ADF exit switch are actuated or ADF feed in sensor and ADF exit switch are both actuated
A2-2	ADF exit switch
A2-3	ADF exit switch is not actuated on time
A3	Irregular size documents
A3-1	Wrong size original sensed in 1:1 mode
A3-2	Wrong size original sensed in the 2:1 mode
A5	ADF interlock
A5	ADF interlock
A6	ADF single sheet document reset.
A6-1	Reset original
A6-2	Reset sheet feeder
A7	Document cover interlock
A8	ADF exit interlock
C1	Tray 1 jam
C1-2	Paper feed problem in tray 1
C1-3	Paper does not reach registration
C2	Tray 2 jam
C3	Tray 3 jam
C3-1	Paper feed problem from tray 3
C3-2	Paper feed problem from tray 3
C3-3	Paper feed problem from tray 1
C6-1	Duplex paper feed problem
C6-2	Duplex and/or tray 1 paper feed problem
C6-3	Paper feed problem from tray 1
C7-1	Paper feed problem from HCF
C7-2	Paper feed problem from HCF on tray 1
C7-3	Paper feed problem from tray 1
C8	Paper stays in tray or duplex or HCF
C8-1	Paper on tray 1 feed sensor
C8-2	Paper on tray 2 feed sensor
C8-3	Paper on tray 3 feed sensor
C8-4	Paper on HCF feed sensor
C8-5	Paper in duplex section
C9	Bypass feed problem
C9-3	Paper from bypass did not reach registration sensor quickly enough
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else.
E3-30 to E4-14	Exit jam
E3-30 to E3-35	Exit switch actuated too long
E3-6	Exit jam
E3-6	Paper on exit switch
E4-10 to E4-14	Inverter sensor not actuated.
E4-10 to E4-45	Paper did not reach inverter switch soon enough
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Paper on inverter switch
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2	Duplex inverter interlock
E7-3	Duplex interlock
E8-10 to E8-15	Paper on duplex feed sensor is not actuated soon enough
E8-6	Paper in duplex
E8-6 to E8-15	Duplex entry sensor
F1-1	Paper did not reach sorter
F1-2	Paper stayed on sorter feed sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
H2-1	Communication problem between main board and duplex board
H2-2	Side guard sensor problem
H3-1	Communication problem between main board and HCF
H3-2	Upper limit sensor problem on HCF
H6-1	ADF size sensor
H6-2	ADF nudgeer sensor
H6-3	Belt drive motor does not have 24 volts. Black toner is empty, but 100 copies have been run without changing toner
J1	Black toner is empty, but 100 copies have been run without changing toner
J3	Replace copy cartridge
J3	No copy cartridge (drum unit)
J7	Copy cartrige must be replaced
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM must be changed
L6	Auditron or other counter problem
L6	Key counter not installed
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1	Scan home problem
U2-1 to U2-4	Scan home sensor
U2-2	Scan home problem or optics problem
U2-3, U2-4	Scan home problem
U3-1	Lens sensor problem
U4-1	Fuser thermistor open
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3	Sorter bin home switch
U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1	Exposure lamp problem
U8-2	Communication problem main board and exposure board
U8-3	Exposure lamp or exposure lamp board problem
U8-4 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

Xerox 5328

Code	Description
A1	Document in ADF
A1-8	Main board received reset signal
A2	ADF jams
A6	ADF registration jam
A7	ADF interlock
A9	Tray 1 jam
C1	Tray 2 jam
C2	Tray 3 jam
C3	Bypass feed jams
C4	Machine has reset
E1	Jam
E1-5	Clamshell interlock
E1-6	Right side interlock
E1-7	Two tray interlock, or duplex interlock
E1-8	Sorter interlock
E1-9	Copy cartridge interlock
E1 or E1-0	Registration jam
E2	Reset signal happened
E3	Jam in transfer area
E4	Exit jam
E4-0	Exit jam
E4-5	Clamshell interlock
E4-6	Right side interlock
E4-7	Two tray interlock
E4-8	Sorter interlock
E4-9	Copy cartridge interlock
E5	Clamshell interlock
E6	Right side interlock
E9	Copy cartridge interlock
F3-1	Sorter bin home switch
F3-2	Sorter cam switch
F3-3	Sorter cam switch
F5	Sorter interlock
J1-1	Add toner
J1-2	Temporary low toner signal
J2-1, J2-2	Replace copy cartridge
J5, J6	ADF to machine communications problem
L2	2000 copies left on cartridge
L3	ADF to machine communications problem
L4	(flashing) 1000 copier left on fuser web
L6	Auditron or other counter problem
LL	Main board. Try simulation 1.1 to initialize
rc	Wrong operation panel installed
rr	Bad EPROM on main board. Try 1.1
U0	Main board
U2	Scan problem
U2-1	Scan home
U2-2	Scan home or scan encoder
U2-4	Scan home or scan dual page sensor
U2-7	Scan home
U4-1	Fuser problem. Long warm up
U4-2	Low fuser temperature after warm up
U4-3	High fuser temperature
U4-4	Open fuser thermistor
U4-6	Replace fuser web.
U4-7	Thermistor signal problem
U7-1	Copy cartridge belt drive problem
U9-3	Exposure lamp problem
U9-4	Toner motor
U9-5	Problem in warm-up

Xerox 5330

Code	Description
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF.
A2	ADF exit problems
A3	Irregular size documents
A5	ADF interlock
A6	ADF single sheet document reset.
A7	Platen interlock
A8	ADF exit interlock
C1	Tray 1 jam
C2	Tray 2 jam
C3	Tray 3 jam
C6-1, C6-2	Jams related to duplex
C6-3	Registration sensor, re tray 1
C7-1, C7-2	HCF feed problems
C7-3	Tray 1 feed problem
C8	Paper stays in tray or duplex or HCF
C9	Bypass feed problem
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else.
E3-30 to E4-14	Exit jam
E3-6	Exit jam
E4-10 to E4-14	Inverter sensor not actuated.
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2, E7-3	Duplex interlock
E8-6 to E8-15	Duplex entry sensor
F1-1	Sorter entry sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
J1	Add toner
J3	Replace copy cartridge
J7	Replace copy cartridge
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM
L6	Auditron or other counter problem
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1 to U2-4	Scan home sensor
U3-1	Lens sensor
U4-1	Open fuser thermistor
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3	Sorter bin home switch
U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

Xerox 5340, 5343

Code	Description
00-009; 030 to 033	A door was opened while paper was being fed
00-047	Paper in duplex
00-1	Auditron
00-2	Diagnostic error
00-3	Faults error
00-4	Ric error
00-5	Job manager system error
00-6	LLM interface
00-7	Standby error
00-8	Communications error
00-9	Xerographic error
01-300	Front interlock
01-310	Right upper interlock
01-315	Left upper interlock
01-320	Left lower interlock
01-325	Fuser interlock
02-910	Key counter missing
02-920	Wrong combination of accessories
03-321, 322, 326, 327	LLM to ISIL communications problems
03-328	IOT communications problem with duplex or tray 4
03-330	IOT communications problems with HCF
03-335, 03-336	LLM communications problems with edit
03-340	NVM memory
03-341, 03-347	Communications problems between IOT and sorter
03-350, 03-354	Communications problem with LLM and user interface
03-363, 03-364	Communications problem between LLM & optics
03-370, 03-373	Communications problem between LLM & DADF
03-380, 384
03-416, 03-422	RAM memory problem
03-424, 426	NVM memory problem
03-430, 432	Billing problem
03-439	GRAIB communications problem
03-440	RIC communications problem
03-441	RIC NVM problem
03-442	Modem
03-443, 03-458	RIC problems
03-460	Serial communications processor problem
04-300	Main motor or drive problem
05-100, 05-108	DADF registration sensor
05-110	DADF exit sensor
05-115, 120	DADF jams
05-305	DADF document drive
05-310, 312	DADF document sensor
05-316	DADF registration sensor jam
05-325	DADF exit sensor
05-335, 341, 345	DADF interlock switches
06-300, 06-310	Scan problems
06-315	Scan drive
06-320A, 320B, 320C, 325	Scan problem
06-330	Lens drive
06-340	Exposure control problem
06-342	LLM CPU problem
06-344, 06-350	Exposure cvontrol problem
06-352	IOT CPU problem
07-300, 315, 330, 345	Tray faults
07-360, 07-370	HCF problems
07-375, 380A, 380B	Duplex problems
08-100, 08-110	Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115, 08-162	Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165	Paper jam at registration sensor
08-310, 08-370	Paper at a sensor when power is turned on
08-330	DADF nudger sensor
08-380	Registration side to side problem with home position
08-390	Nip
09-300	Copy cartridge finished (drum unit)
09-310	Add black toner Add color toner
09-320	Add color toner
09-330	Wrong copy cartridge (wrong drum unit)
09-340	Drum cartridge not installed properly
09-350	Waste toner full
100	A fault has occurred
10-100	Exit jam
10-105	Exit jam
10-110	Vertical sensor jam
10-120, 122, 125	Duplex jam
10-150, 155	Too much or not enough paper in duplex tray
10-300	Fuser thermistor
10-302	Low fuser temperature
10-304	Bad fuser temp
10-308	High fuser temperature or open thermistor
10-310	High fuser temperature
10-312	Fuser not up to temperature after energy save
10-314	Fuser problem
10-320	Fuser web finished
10-330, 335, 340	Exit switch, vertical sensor switch actuated when power is turned on
11-100, 11-116	Sorter jam
11-150, 11-176	Sorter auto stapler jam
11-310, 314, 316	Sorter interlock
11-325A, B, C, D, E, F, G	Sorter index
11-352, 354, 356	Sorter auto stapler interlocks
11-365A, B, C, D, E	Sorter auto stapler bin
11-370, 371, 372A, 373A, 373B, 374	Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A, 385B, 390A,B,C,D,E, 396A	Sorter auto stapler staple failure, staple home problem or tamper home problem
301	Fuser web must be replaced
302	Copy cartridge (drum unit) must be replaced
501	Tray 1 must be rebuilt
502	Tray 2 must be rebuilt
503	Tray 3 must be rebuilt
504	Tray 4 must be rebuilt
505	HCF must be rebuilt
506	Bypass must be rebuilt
507	Duplex unit must be rebuilt
508	Replace black developer
509	Replace red developer
510	Replace green developer
512	Replace brown developer
513	Copy cartridge (drum unit) will need replacing soon
514	Fuser web will need replacing soon
515	DADF belt should be replaced
516	DADF feed rollers should be replaced
517	Replace exposure lamp
518	Replace suction filter
519	Replace ozone filter
520	Replace optics filter
521	Replace particle filter
522	Replace upper fuser roller
523	Replace fuser pawls
524	Replace pressure roller
525	Replace pressure roller pawls
900-905	Key operator calls

Xerox 5345

Код ошибки	Описание
01-01	Frequency monitoring and zero cross problem
01-02	Interlock
01-03	AC power problem
01-04	Finisher interlock
01-05	24v problem
03-01	Optics to main board communication problem
03-02	Software reset problem
03-03	Could be punched holes in the lead edge of the original
03-04	Software problem
03-06	Low battery
03-07	NVM not initialized or is missing or defective
03-17	Communication problem between main board and finisher board
03-18	Initializes one NVM counter to agree to others
03-19	All three NVM counter to agree with others
03-20	Main board/interface board problems
03-21	Problem with RIC NVM
03-22	RIC modem problem
03-23	RIC real time clock failure.
03-25	RIC NVM problem or not initialized
03-27	NVM problem
03-28	Watchdog software problem
03-29	Microprocessor crystal not at correct frequency
03-30	No software response from finisher after 20 seconds have elapsed
06-01	Lens did not reach 1.1 position
06-02	1/2 rate scanner problem
06-03	Scan home problem
06-04	Scan home problem
06-05	Scan home problem
06-06	Scan encoder
06-07	Scan encoder
06-08	Scan drive boost
06-09	Scan encoder
06-11	Scan encoder pulse phases
06-12	Insufficient scan damping
07-01	Duplex tray not home during duplexing
07-02	Tray 2 not home when selected
07-13	Tray 2 height sensor problem
07-15	Tray 2 empty
07-16	Tray 1 door open
07-18	Tray 1 stack sensor
07-22	Tray 1 empty
07-26	Tray 1 bypass switch actuated too long
07-27	Tray 1 bypass switch deactuated too early
07-30	Paper in duplex
07-31	Paper in duplex
07-32	Duplex tray empty, when paper should be there
08-10	Paper did not reach tray 2 input tray sensor
08-11	Paper did not reach duplex input sensor
08-12	Paper did not reach tray 1
08-14	Paper did not leave tray 2 input sensor quickly enough
08-18	Trail edge did not reach tray 2 input sensor quickly enough
08-19	Trail edge did not reach tray 1 input sensor quickly enough
08-20	Paper in duplex
08-21	Paper in tray 2 input
08-22	Paper in tray 2 or duplex at wrong time
08-23	Paper at tray 1 input at wrong time
08-24	Paper in tray 1 at wrong time
08-28	Upper and lower nips problem
09-08	Low toner condition
09-12	Drum signals are out of range
09-13	Unstable drum patch readings
09-15	Patch is too dark
09-16	Patch is too light
09-17	Open toner container access cover
09-18	Low toner level
09-21	Low toner sensor disconnected
09-22	Low toner condition, even after machine has been theoretically, adding toner
10-02	Low fuser temperature
10-03	High fuser temperature
10-06	Paper did not reach out put switch
10-07	Paper stayed on output switch
10-10	Paper did not reach decurler sensor
10-11	Paper did not reach decurler sensor
10-12	Paper on decurler sensor
10-13	Paper did not reach duplex entry sensor in time
10-14	Paper did not reach duplex entry sensor in time
10-15	Paper on entry sensor at wrong time
10-17	Fuser temperature is too high and fuser relay has deactuated
12-01	Paper at finisher input sensor
12-02	Paper did not reach finisher
12-03	Paper reached finisher too soon
12-05	Paper at stapler
12-06	Paper at stapler
12-07	Paper did not reach stapler
12-08	Paper did not reach stapler
12-10	Complied motor not working properly
12-15	Eject motor problem and/or eject encoder
12-20	Stacker motor problem
12-21	Stacker interlock
12-22	Stacker bottom sensor
12-23	Stacker bottom sensor
12-24	Stacker bottom sensor senses full
12-25	Stack height sensor
12-26	Stack height sensor
12-27	Stack height sensor
12-30	Offset home sensor
12-31	Offset home sensor
12-32	OCT switch
12-35	Eject nip carriage
12-36	Eject cam interlock
12-37	Eject nip carriage open timing
12-38	Eject cam interlock
12-40	Tamper motor
12-41	Tamper home problem
12-42	Tamper home sensor
12-43	Staple load sensor
12-44	Tamper home sensor
12-45	Tamper home sensor
12-50	Low on staples
12-51	Stapler home sensor
12-52	Stapler home sensor
12-53	Eject cam interlock
33-37	Too few documents
55-01	RDH interlock switch open during use
55-04	Paper on bypass sensor
55-05	Paper at vacuum timing sensor
55-06	Paper on output sensor
55-10	No paper reached S31
55-20	Paper did not leave S31 at correct time
55-24	Set counter arm problem
55-25	Documents in input tray not detected
55-27	Lead edge did not reach S35 at correct time
55-2955-30	Trail edge did not reach S35 at correct time
55-31	S32, ADF registration sensor did not see paper at correct time
55-32	S32 did not see trail edge at correct time
55-33	S36 One too many documents
55-36	One too many documents
55-39	Hole count problem on document feeder belt
55-40	Document belt travel problem
55-41	Document belt mistracking or skewing
55-45	Paper at inverter sensor
55-47	Inverter sensor did not see paper lead edge at correct time
55-49	More than 50 sheets in input tray
55-50	Right side interlock
55-51	Left side interlock
55-55	Document on glass
93-93	NVM has to be initialized after new software installed

Xerox 5350, 5352

Code	Description
00-009, 030, 031, 032, 033	A door was opened while paper was being fed
00-047	Paper in duplex
00-1	Auditron
00-2	Diagnostic error
00-3	Faults error
00-4	Ric error
00-5	Job manager system error
00-6	LLM interface
00-7	Standby error
00-8	Communications error
00-9	Xerographic error
01-300	Front interlock
01-310	Right upper interlock
01-315	Left upper interlock
01-320	Left lower interlock
01-325	Fuser interlock
02-910	Key counter missing
02-920	Wrong combination of accessories
03-321, 322, 326, 327	LLM to ISIL communications problems
03-328	IOT communications problem with duplex or tray 4
03-330	IOT communications problems with HCF
03-335, 336	LLM communications problems with edit
03-340	NVM memory
03-341-347	Communications problems between IOT and sorter
03-350-354	Communications problem with LLM and user interface
03-363, 364	Communications problem between LLM & optics
03-370-03-373	Communications problem between LLM & DADF
03-380, 384
03-416-422	RAM memory problem
03-424, 426	NVM memory problem
03-430, 432	Billing problem
03-439	GRAIB communications problem
03-440	RIC communications problem
03-441	RIC NVM problem
03-442	Modem
03-443-458	RIC problems
03-460	Serial communications processor problem
04-300	Main motor or drive problem
05-100-108	DADF registration sensor
05-110	DADF exit sensor
05-115, 120	DADF jams
05-305	DADF document drive
05-310, 312	DADF document sensor
05-316	DADF registration sensor jam
05-325	DADF exit sensor
05-335, 341, 345	DADF interlock switches
06-300-310	Scan problems
06-315	Scan drive
06-320A, 320B, 320C, 325	Scan problem
06-330	Lens drive
06-340	Exposure control problem
06-342	LLM CPU problem
06-344-350	Exposure cvontrol problem
06-352	IOT CPU problem
07-300, 315, 330, 345	Tray faults
07-360-370	HCF problems
07-375, 380A, 380B	Duplex problems
08-100-110	Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115-162	Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165	Paper jam at registration sensor
08-310-370	Paper at a sensor when power is turned on
08-330	DADF nudger sensor
08-380	Registration side to side problem with home position
08-390	Nip
09-300	Copy cartridge finished (drum unit)
09-310	Add black toner Add color toner
09-320	Add color toner
09-330	Wrong copy cartridge (wrong drum unit)
09-340	Drum cartridge not installed properly
09-350	Waste toner full
100	A fault has occurred
10-100	Exit jam
10-105	Exit jam
10-110	Vertical sensor jam
10-120, 122, 125	Duplex jam
10-150, 155	Too much or not enough paper in duplex tray
10-300	Fuser thermistor
10-302	Low fuser temperature
10-304	Bad fuser temp
10-308	High fuser temperature or open thermistor
10-310	High fuser temperature
10-312	Fuser not up to temperature after energy save
10-314	Fuser problem
10-320	Fuser web finished
10-330, 335, 340	Exit switch, vertical sensor switch actuated when power is turned on
11-100-116	Sorter jam
11-150-176	Sorter auto stapler jam
11-310, 314, 316	Sorter interlock
11-325A,B,C,D,E,F,G	Sorter index
11-352, 354, 356	Sorter auto stapler interlocks
11-365A,B,C,D,E	Sorter auto stapler bin
11-370,371,372A,373A,373B,374	Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A,385B,390A,B,C,D,E,396A	Sorter auto stapler staple failure, staple home problem or tamper home problem
301	Fuser web must be replaced
302	Copy cartridge (drum unit) must be replaced
501	Tray 1 must be rebuilt
502	Tray 2 must be rebuilt
503	Tray 3 must be rebuilt
504	Tray 4 must be rebuilt
505	HCF must be rebuilt
506	Bypass must be rebuilt
507	Duplex unit must be rebuilt
508	Replace black developer
509	Replace red developer
510	Replace green developer
512	Replace brown developer
513	Copy cartridge (drum unit) will need replacing soon
514	Fuser web will need replacing soon
515	DADF belt should be replaced
516	DADF feed rollers should be replaced
517	Replace exposure lamp
518	Replace suction filter
519	Replace ozone filter
520	Replace optics filter
521	Replace particle filter
522	Replace upper fuser roller
523	Replace fuser pawls
524	Replace pressure roller
525	Replace pressure roller pawls
900-905	Key operator calls

Xerox 5355

Код ошибки	Описание
01-01	Frequency monitoring and zero cross problem
01-02	Interlock
01-03	AC power problem
01-04	Finisher interlock
01-05	24v problem
03-01	Optics to main board communication problem
03-02	Software reset problem
03-03	Could be punched holes in the lead edge of the original
03-04	Software problem
03-06	Low battery
03-07	NVM not initialized or is missing or defective
03-17	Communication problem between main board and finisher board
03-18	Initializes one NVM counter to agree to others
03-19	All three NVM counter to agree with others
03-20	Main board/interface board problems
03-21	Problem with RIC NVM
03-22	RIC modem problem
03-23	RIC real time clock failure.
03-25	RIC NVM problem or not initialized
03-27	NVM problem
03-28	Watchdog software problem
03-29	Microprocessor crystal not at correct frequency
03-30	No software response from finisher after 20 seconds have elapsed
06-01	Lens did not reach 1.1 position
06-02	1/2 rate scanner problem
06-03	Scan home problem
06-04	Scan home problem
06-05	Scan home problem
06-06	Scan encoder
06-07	Scan encoder
06-08	Scan drive boost
06-09	Scan encoder
06-11	Scan encoder pulse phases
06-12	Insufficient scan damping
07-01	Duplex tray not home during duplexing
07-02	Tray 2 not home when selected
07-13	Tray 2 height sensor problem
07-15	Tray 2 empty
07-16	Tray 1 door open
07-18	Tray 1 stack sensor
07-22	Tray 1 empty
07-26	Tray 1 bypass switch actuated too long
07-27	Tray 1 bypass switch deactuated too early
07-30	Paper in duplex
07-31	Paper in duplex
07-32	Duplex tray empty, when paper should be there
08-10	Paper did not reach tray 2 input tray sensor
08-11	Paper did not reach duplex input sensor
08-12	Paper did not reach tray 1
08-14	Paper did not leave tray 2 input sensor quickly enough
08-18	Trail edge did not reach tray 2 input sensor quickly enough
08-19	Trail edge did not reach tray 1 input sensor quickly enough
08-20	Paper in duplex
08-21	Paper in tray 2 input
08-22	Paper in tray 2 or duplex at wrong time
08-23	Paper at tray 1 input at wrong time
08-24	Paper in tray 1 at wrong time
08-28	Upper and lower nips problem
09-08	Low toner condition
09-12	Drum signals are out of range
09-13	Unstable drum patch readings
09-15	Patch is too dark
09-16	Patch is too light
09-17	Open toner container access cover
09-18	Low toner level
09-21	Low toner sensor disconnected
09-22	Low toner condition, even after machine has been theoretically, adding toner
10-02	Low fuser temperature
10-03	High fuser temperature
10-06	Paper did not reach out put switch
10-07	Paper stayed on output switch
10-10	Paper did not reach decurler sensor
10-11	Paper did not reach decurler sensor
10-12	Paper on decurler sensor
10-13	Paper did not reach duplex entry sensor in time
10-14	Paper did not reach duplex entry sensor in time
10-15	Paper on entry sensor at wrong time
10-17	Fuser temperature is too high and fuser relay has deactuated
12-01	Paper at finisher input sensor
12-02	Paper did not reach finisher
12-03	Paper reached finisher too soon
12-05	Paper at stapler
12-06	Paper at stapler
12-07	Paper did not reach stapler
12-08	Paper did not reach stapler
12-10	Complied motor not working properly
12-15	Eject motor problem and/or eject encoder
12-20	Stacker motor problem
12-21	Stacker interlock
12-22	Stacker bottom sensor
12-23	Stacker bottom sensor
12-24	Stacker bottom sensor senses full
12-25	Stack height sensor
12-26	Stack height sensor
12-27	Stack height sensor
12-30	Offset home sensor
12-31	Offset home sensor
12-32	OCT switch
12-35	Eject nip carriage
12-36	Eject cam interlock
12-37	Eject nip carriage open timing
12-38	Eject cam interlock
12-40	Tamper motor
12-41	Tamper home problem
12-42	Tamper home sensor
12-43	Staple load sensor
12-44	Tamper home sensor
12-45	Tamper home sensor
12-50	Low on staples
12-51	Stapler home sensor
12-52	Stapler home sensor
12-53	Eject cam interlock
33-37	Too few documents
55-01	rdh interlock switch open during use
55-04	Paper on bypass sensor
55-05	Paper at vacuum timing sensor
55-06	Paper on output sensor
55-10	No paper reached S31
55-20	Paper did not leave S31 at correct time
55-24	Set counter arm problem
55-25	Documents in input tray not detected
55-27	Lead edge did not reach S35 at correct time
55-2955-30	Trail edge did not reach S35 at correct time
55-31	S32, ADF registration sensor did not see paper at correct time
55-32	S32 did not see trail edge at correct time
55-33	S36 One too many documents
55-36	One too many documents
55-39	Hole count problem on document feeder belt
55-40	Document belt travel problem
55-41	Document belt mistracking or skewing
55-45	Paper at inverter sensor
55-47	Inverter sensor did not see paper lead edge at correct time
55-49	More than 50 sheets in input tray
55-50	Right side interlock
55-51	Left side interlock
55-55	Document on glass
93-93	NVM has to be initialized after new software installed

Xerox XC520, 540, 560, 580

Код ошибки	Описание
H2	Fuser thermistor
H3	Fuser temperature too high. Must be reset in diagnostics
H4	Fuser temperature too low. Must be reset in diagnostics
L3	Scan problem
L4	Min motor drive problem
L8	Exposure lamp not lightning or not enough light reaching auto exposure sensor
P	Paper did not feed

Xerox 5622

Code	Description
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF
A2	ADF exit problems
A3	Irregular size documents
A5	ADF interlock
A6	ADF single sheet document reset
A7	Platen interlock
A8	ADF exit interlock
C1	Tray 1 jam
C2	Tray 2 jam
C3	Tray 3 jam
C6-1, C6-2	Jams related to duplex
C6-3	Registration sensor, re tray 1
C7-1, C7-2	HCF feed problems
C7-3	Tray 1 feed problem
C8	Paper stays in tray or duplex or HCF
C9	Bypass feed problem
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else
E3-30 to E4-14	Exit jam
E3-6	Exit jam
E4-10 to E4-14	Inverter sensor not actuated
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2, E7-3	Duplex interlock
E8-6 to E8-15	Duplex entry sensor
F1-1	Sorter entry sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
J1	Add toner
J3	Replace copy cartridge
J7	Replace copy cartridge
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM
L6	Auditron or other counter problem
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1 to U2-4	Scan home sensor
U3-1	Lens sensor
U4-1	Open fuser thermistor
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3, U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

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Xerox® WorkCentre 5022/5024

Service Manual

Revised June 2014 702Pxxxxx

WC 5022/5024

Service Documentation

WC 5022/5024 Service Documentation

702P02828

Version 1.0

06/2014

Published by Xerox. 800 Phillips Road, Webster, NY 14580

***Xerox Private Data***

All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product-trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.

Xerox

While Xerox has tried to make the documentation accurate, Xerox will have no liability arising out of any inaccuracies or omissions.

WARNING

This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions documentation, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to subpart J of part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user, at his own expense, will be required to correct the interference.

Version 1.0	06/2014	Preface

WC 5022/5024	0-1

Chapter 0 Introduction

Xerox WorkCentre 5022, WorkCentre 5024 Service Manual

0 Introduction

0.1	Getting to know this Service Manual………………………………………………………………	0-3
0.2	How to use the Service Manual …………………………………………………………………….	0-3
0.3	Description for Terminology And Symbols ………………………………………………………	0-4

Version 1.0	06/2014	Introduction

WC 5022/5024	0-1

0.1 Getting to know this Service Manual

This manual is used as the standard service manual for WorkCentre 5022/5024.

•Publication Comment Sheet

Enter any comments and/or corrections regarding this service manual into the Publication Comment Sheet, and send it to the following department.

Solution Service & Operational Management CS Dept.

0.2 How to use the Service Manual

This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service Call Procedure for efficient and effective servicing during maintenance calls.

For more information on the options, refer to the options manual.

0.2.1 Contents of Manual

This manual is divided into 10 chapters as described below.

•Chapter 1 Service Call Procedure

This chapter describes the general work and servicing procedures for the maintenance of this product.

•Chapter 2 Troubleshooting

This chapter describes the troubleshooting procedures other than image quality troubleshooting for this product.

•Chapter 3 Image Quality Troubleshooting

This chapter describes the image quality troubleshooting procedures for this product.

•Chapter 4 Disassembly/Assembly and Adjustment

This chapter describes the disassembly, assembly, adjustment and replacement procedures for components of this product.

•Chapter 5 Parts List

This chapter contains the spare parts information for this product.

•Chapter 6 General

This chapter contains the following information.

6.1Specifications

6.2Tools/Service Consumables/Consumables

6.3Service Data

6.5 Service Mode

6.8Fax-related Information

•Chapter 7 Wiring Data

This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data, and the BSD for this machine.

•Chapter 8 Accessories (not yet issued)

•Chapter 9 Installation/Removal

This chapter contains the installation and removal procedures for this product and the options that are specific to it.

•Chapter 10 Mechanism & Functions Overview (not yet issued)

0.2.2 Information on Updating

This manual will be sent to each Service Center as specified below. Revisions must be incorporated correctly to keep the manual up-to-date.

Updating Procedure:

•When the manual is updated, the issue number ‘Ver. 1’ will be changed to Ver. 1.1, Ver. 1.2, and so on.

	06/2014	Introduction
	0.1 Getting to know this Service Manual
	0-3

0.3 Description for Terminology And Symbols

The terms and symbols used throughout this manual are explained here.

•The terms and symbols used at the beginning of a text are defined as follows:

WARNING

Indicates an imminently hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.

WARNING

Indicates a potentially hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.

CAUTION

Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle the machine correctly by disregarding the statement.

Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the machine or equipment.

NOTE: Used when work procedures and rules are emphasized.

Used when other explanations are given.

Used to describe the purposes of Adjustment and Troubleshooting.

REP: Indicates the disassembly/assembly procedure for reference.

ADJ: Indicates the adjustment procedure for reference.

PL: Indicates the parts list for reference.

Terminology

	Table 1 Terminology
Terminology	Description

Assy	Means Assembly.

TEC Value	Abbreviation of Typical Electricity Consumption, which means the stan-
	dard power consumption. Read as ‘tec’.

Installation of any part other than the ones designated by Xerox shall be strictly prohibited because it cannot be guaranteed in quality and safety.

Important Information Stored Component (ISC)

This component stores all the important customer information that is input after the installation. When performing replacement, follow the procedures in ‘Chapter 4 Disassembly/Assembly and Adjustment’ to replace/discard. Make absolutely sure that no customer information gets leaked outside.

	Introduction	06/2014
	0.3 Description for Terminology And Symbols
	0-4

Chapter 1 Service Call Procedures

1 Service Call Procedures

1.1 Before Starting the Servicing ………………………………………………………………………..

1-3

1.2 Service Call Procedure

1.2.2 Service Call Procedure ……………………………………………………………………………..	1-5
1.3	Detailed Contents of the Service Call …………………………………………………………….	1-5
1.4	TRIM Check List………………………………………………………………………………………….	1-6
1.5	Periodic Replacement Parts/Consumables List ……………………………………………….	1-6

Version 1.0	06/2014	Service Call Procedures

WC 5022/5024	1-1

1.1 Before Starting the Servicing

1.1.1 Safety

To prevent any accident that may occur during a maintenance service, any warning or any caution regarding the servicing must be strictly observed. Do not perform any hazardous operation.

1.Power Supply

To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and disconnect the plug before starting the maintenance service. If the machine has to be switched ON, such as when measuring the voltage, take extra care not to get an electrical shock.

2.Drive Area

Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the machine operation.

3.Heavy Parts

Position your hip lower when removing or installing heavy parts.

4.Safety Device

See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, interlock switches, etc., and those for protecting customers from injury, such as panels and covers, function properly. Modifications that hinder the function of any safety devices are strictly prohibited.

5.Installing and Removing Parts

The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch those parts, and wipe off any oil that may have adhered to your fingers or hands before servicing. When removing parts, cables, and etc. do not pull them out by force but remove them slowly.

6.CAUTION:

RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

7.Specified Tools

Follow the instruction when a tool is specified.

8.Cleaning the Toner and Developer

11.Harmful Laser

The customer or service personnel would not be exposed to any harmful laser during the usual copying or scanning of documents. However, if a customer finds that the lamp that is used for exposing documents is too bright when performing platen copy or scan, it is possible to block the light from the platen glass by covering the portion of the platen document area that is usually not used for copying or scanning documents.

As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the sweepings.

Clean away the remaining toner with a damp cloth or use a standard vacuum cleaner that is toner-tolerant. Never use the customer’s vacuum cleaner.

Do the same when cleaning the Developer because it also contains some toner.

9.Organic Solvents

When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the following:

•Ensure good ventilation in the room to prevent too much inhalation of solvent fumes.

•Do not use heated solvent.

•Keep it away from fire.

•Wash your hands thoroughly after use.

10.Modifications to the Machine

Before altering the machine, submit the irregular use license application.

Version 1.0	06/2014	Service Call Procedures
	1.1 Before Starting the Servicing
WC 5022/5024	1-3

1.1.2 Things to Take Note When Handling Customer Information

1.Handling of customer’s electronic information — samples of copy/print/received fax (paper data), log files (Activity Report), and etc.

Before you bring back any samples for the purpose of investigation/analysis, always obtain permission from the customer. Make sure to assure them that the data will not be used for any other purpose. When requesting for a retrieval application from the customer, either use the [Data Security Regulations: Annex 15 — Confidential Information/Personal Information Request Form (IS-019)] or use a letterhead that has been specified by the customer after obtaining their agreement.

2.Handling of a PWB, etc. that contains customer information.

Data such as Fax Address Numbers and URLs that are registered in the customer’s machine are all important customer information. These types of information are stored in the PWB, etc. within the machine. Take extra care when handling them.

a.In case of replacements, transfer the data to the new PWB and make sure that all data in the old parts is thoroughly erased before disposing it. Make sure that no important customer information gets leaked. (For details, refer to the preface in Chapters 4 and 5)

b.If a component was replaced and it was not found to be the cause of the malfunction, return it to the machine it came from. (For components that were temporarily installed/removed for troubleshooting, etc. clear the data using the CE Mode, etc.)

3.Security related NVM values that were changed during maintenance.

If any security related NVM values, such as polling, were set for test purposes, make sure you return them to their original values after the test. (E.g.: for the details on polling that is common to all machine types, refer to FTO 2-202)

4.When connecting our company machine to the customer’s network during maintenance, make sure that you have gone through the person-in-charge to obtain permission from the customer’s systems administrator (or person-in-charge) before proceeding.

5.Follow the safety guidelines established within the OpCo and ensure that customer data do not get leaked out when servicing.

1.1.3 Other Precautions

Pay attention to the following when performing maintenance service to avoid wrong or redundant servicing:

1.Reference Materials

Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or FTO to make a systematic approach.

2.Disassembling

Make sure to check the assembled condition before removing parts or disassembling the machine.

3.Installation/Adjustment

After the installation or adjustment is complete, check that no parts or tools are left inside or on the assemblies before using the machine.

4.Handling of replaced parts/consumables

Make sure that the replaced parts or consumables as well as their packaging materials are collected back to the Service Center.

For the separation and processing methods for the collected items, refer to the Common Technical Information No. 2-027 for all machines.

• Drum Cleaner

WARNING

Never discard the Drum Cleaner into a fire. Always keep it away from open flames to prevent it from catching and causing a fire. Always dispose of the Drum Cleaner after it is completely used up. For recyclable parts, fill the necessary items in the [U-TAG] and perform collection.

5.General Precautions

•Take care not to disturb the customer’s daily work.

•Place a drop cloth or paper on the floor of the service area to keep the site clean.

•Throw any trash generated during the maintenance service into a trash bag and bring them back to the Service Center.

•Record clearly the service details and the consumables and parts replaced at visit in the Machine Service Log.

Service Call Procedures	06/2014	Version 1.0
1.1 Before Starting the Servicing
1-4	WC 5022/5024

1.2.2 Service Call Procedure

1.2.2.1 Initial Actions

1.Ask the operator(s) about the machine condition.

2.Record the billing meter readings.

3.Inspect any error copies, then check the machine.

4.Check the Service Log.

1.2.2.2 When UM is requested, perform the following:

1.Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshooting].

2.Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].

3.If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].

4.Check the copy quality.

Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies for problems.

5.Output the following [Error History Report] and check the [System Fail History] and [Paper Jam History] in order to understand the machine status.

a.Press the <Machine Status> button.

b.Select [Print Report], then press the <OK> button.

c.Select the [Error History Report], then press the<OK> button.

NOTE: When replacing parts that will incur cost to the customer, obtain the customer’s agreement before performing the replacement.

6.Repair all the secondary problems.

7.Perform TRIM Service.

1.2.2.3 When SM is requested, perform the following:

1.Check the copy quality.

Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies for problems.

2.Output the [Error History Report] and check the [System Fail History] and [Paper Jam History] in order to understand the machine status.

•For how to output the [Error History Report], refer to [1.2.2.2 When UM is requested, perform the following:].

NOTE: When replacing parts that will incur cost to the customer, obtain the customer’s agreement before performing the replacement.

3.Perform TRIM Service.

1.2.2.4 Final Actions

1.Check overall operation/features.

2.Check the machine exterior and consumables.

3.Train the operator as required.

4.Complete the Service Log and Service Report.

5.Keep the copy samples with the Service Log.

1.3 Detailed Contents of the Service Call

1.3.1 Initial Actions

1.Ask the operator(s) about the machine condition.

•How often and where do paper jams have been occurring recently

•How is the copy quality

2.Record the copy meter readings.

3.Inspect any error copies, then check the machine.

4.Check the print samples from previous service calls and the Service Log.

1.3.2 Checking Reproducibility of Problem

1.Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshooting].

2.Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].

3.If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].

1.3.3 Checking Copy Quality

1.Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies.

1.3.4 TRIM Servicing

Perform TRIM servicing during a service call to maintain the machine performance.

1.Follow the TRIM Check List to perform the required TRIM items.

2.Check for parts that require periodical cleaning/replacement (consumables, parts) by referring to the TRIM Chec List, the Periodic Replacement Parts/Consumables List, and the Maintenance Report, and clean them if necessary. After a replacement, make sure that you enter the CE Mode and use [HFSI Read / Clear] to clear the applicable counter(s).

Version 1.0	06/2014	Service Call Procedures
	1.2.2 Service Call Procedure
WC 5022/5024	1-5

1.4TRIM Check List

C:Perform checking. Clean, replace, or feed if necessary.

O:Always perform cleaning and checking.

*: Always perform replacement service at the specified interval.

				Table 1
		Every
No.	Servicing Items	time	Service Details

1.1	Pre-servicing Check	C	•	Activate the machine and check that abnormal
	(Check the machine			noise is not heard.
	operation sound)

1.2	Pre-servicing Check	C	•	Make several sheets of copies using the Test
	(Copy and print the			Chart (499T 00247), then check the quality of the
	Test Chart)			copies.

2	Clean the interior of	C	•	Clean any paper dust and toner residue in the
	the machine			paper path and on the jam sensor.
	(Clean the paper		•	Especially, clean the operation section of the
	transport system)			operator carefully.

3	Cleaning the IIT	C	•	Clean the Platen Glass surface and the Platen
				Cushion with the optical cleaning cloth.

4	Clean the DADF	C	•	Clean the Feed Roll, Nudger Roll, and Retard Roll
				with a cloth that has been wrung dry.
			•	Clean the DADF Platen Glass with the optical
				cleaning cloth.

5	Safety Check	O	•	Make sure that the power plug is plugged in prop-
				erly.
			•	Make sure that the power cords are not cracked
				and no wires are exposed.
			•	Make sure that no extension cord with insufficient
				length or power cord outside the specification,
				such as an off-the-shelf power strip, is being used.
			•	Make sure that a single socket does not have mul-
				tiple power plugs plugged into it.

6.1	Post-servicing check	C	•	Make several sheets of copies using the Test
	(Copy Quality Check)			Chart (499T 00247), then check if the quality sat-
				isfies the specification.

6.2	Post-servicing check	C	•	Check the paper feed and abnormal noise.
	(Check the machine
	operation)

6.3	Post-servicing check	C	•	Create the Service Log and Service Report.
	(Check the meter)

1.5 Periodic Replacement Parts/Consumables List

When servicing, check the number of copies and number of fed sheets for the consumables and parts that require periodical cleaning/replacement. Clean or replace them if necessary. The history can be checked by printing the Maintenance Report or by checking the approriate counter in [HFSI Read / Clear] in CE Mode (6.4.2.9 HFSI Read / Clear).

For the items that cannot be checked in CE Mode, clean or replace them according to the replacement intervals (standard PV).

CAUTION

Do not place the imaging materials, such as the Toner and the Drum, in the car for a long time.

NOTE: Clean the Platen Glass with a Platen Wax Cleaner 499D 00194 (194D) every 10K Feeds.

Table 1

		HFSI
	Parts/Consumables Name/	[Chain-	Replacement
No	PL No.	Link]	Interval	Check the counter

1	Tray 1 Feed No.	950-803	50,000PV	1 Feed = 1 Count Up.
	Tray 1 Feed Roll / Retard			Replace both at the same
	Pad			time.
	(PL 9.2)

2	Tray 2 Feed No.	950-804	300,000PV	1 Feed = 1 Count Up.
	Tray 2 Feed Roll/Nudger			Replace all 3 at the same
	Roll/Retard Roll			time.
	(PL 10.3)

3	Tray 3 Feed No.	950-808	300,000PV	1 Feed = 1 Count Up.
	Tray 3 Feed Roll/Nudger			Replace all 3 at the same
	Roll/Retard Roll			time.
	(PL 11.3)

4	Tray 4 Feed No.	950-809	300,000PV	1 Feed = 1 Count Up.
	Tray 4 Feed Roll/Nudger			Replace all 3 at the same
	Roll/Retard Roll			time.
	(PL 11.3)

5	MSI Feed Count	950-802	50,000PV	1 Feed = 1 Count Up.
	MSI Feed Roll/MSI Nudger			Replace all 3 at the same
	Roll/MSI Retard Pad			time.
	(PL 13.3)

6	Fusing Unit	950-801	175,000PV	1 pass through the Fusing
	(PL 7.1)			Unit Exit Sensor = 1 Count
				Up.

7	BTR Unit	950-800	100,000PV	1 pass through the Fusing
	(PL 6.1)			Unit Exit Sensor = 1 Count
				Up.

Service Call Procedures	06/2014	Version 1.0
1.4 TRIM Check List
1-6	WC 5022/5024

Table 1

		HFSI
	Parts/Consumables Name/	[Chain-	Replacement
No	PL No.	Link]	Interval	Check the counter

8	Document Feed No.	955-806	200,000PV	Replace the Feed Roll,
	DADF Feed Roll/Nudger Roll			Nudger Roll, and Retard Pad
	(PL 56.5)			at the same time.
	DADF Retard Pad			NOTE: Clean the Platen
	(PL 56.13)
			Glass with a Platen Wax

				Cleaner 499D 00914 (194D)
				every 10K Feeds.

9	Toner Cartridge	—	9,000PV
	(PL 8.1)

10	Low Capacity Toner Car-	—	5,000PV
	tridge
	(PL 8.1)

13	Drum Cartridge *1	950-807	343k cycle
	(PL 8.1)		66,000PV
			(22PPM)
			78,000PV
			(24PPM)

15	Cartridge Guide	—	300,000PV
	(PL 8.2)

*1 As the PV may differ greatly from the target value depending on the usage conditions, it should only be regarded as a reference value.

Version 1.0	06/2014	Service Call Procedures
	1.5 Periodic Replacement Parts/Consumables List
WC 5022/5024	1-7

Chapter 2 Troubleshooting

				2 Troubleshooting
2.1 Introduction		CHAIN 10
2.1.1	How to Troubleshoot …………………………………………………………………………………	2-5	010-311	Fusing Unit Center Thermistor Defect……………………………………………………..	2-27
2.1.3	Glossary ………………………………………………………………………………………………….	2-5	010-312	Fusing Unit Rear Thermistor Defect………………………………………………………..	2-27
2.2 Product FIP		010-320	Over Heat Temperature Fail ………………………………………………………………….	2-28
	010-327	Fusing Unit On Time Fail	2-28

2.2.1 Level 1 FIP		010-379	Fusing Unit Hot Not Ready Return Time Fail……………………………………………	2-29
	010-392 NOHAD Fan Defect	2-29
2.2.1.1 Level 1 FIP	2-7
010-602 Over Temp Cooling Mode	2-30

2.2.2 Level 2 FIP

CHAIN 3

003-500 N-Up NG Out Of Range ………………………………………………………………………..	2-9
003-754 IPS Overrun ………………………………………………………………………………………..	2-9
003-795 AMS NG Out Of Range…………………………………………………………………………	2-10
003-942 Not-Supported Doc Size ……………………………………………………………………….	2-10
003-956	Not-Supported Doc Size ……………………………………………………………………….	2-11
003-963	APS NG Out Of Range …………………………………………………………………………	2-11
003-972	1Job Max Page Over ……………………………………………………………………………	2-12
003-973	Auto Rotation NG Out Of Range…………………………………………………………….	2-12

CHAIN 4

004-345 HVPS Communication Error ………………………………………………………………….

2-13

CHAIN 5

005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam ………………………………………	2-15
005-123 DADF Simplex/Side 1 Regi Sensor On Jam…………………………………………….	2-15
005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting….	2-16
005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam.	2-16
005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam.	2-17
005-135 DADF Side 2 Pre Regi Sensor On Jam …………………………………………………..	2-17
005-136 DADF Side 2 Regi Sensor On Jam…………………………………………………………	2-18
005-147 DADF Pre Regi Sensor Off Jam on Inverting …………………………………………..	2-18
005-196 Size Mismatch Jam on No Mix-Size ……………………………………………………….	2-19
005-197 Prohibit Combine Size Jam……………………………………………………………………	2-19
005-198/199 Too Short Size Jam/ Too Long Size Jam ………………………………………….	2-20
005-210 DADF Download Fail ……………………………………………………………………………	2-20
005-275/280 DADF RAM Test Fail/ DADF EEPROM Fail ………………………………………	2-21
005-305 DADF Feeder Cover Interlock Open……………………………………………………….	2-21
005-500 DADF Download Flash Write Error …………………………………………………………	2-22
005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam
2-22
005-940 DADF No Original Fail ………………………………………………………………………….	2-23
005-948 SS-Size Mismatch Jam on No Mix-size …………………………………………………..	2-23

CHAIN 7

007-270	Tray 1 Paper Size Switch Broken …………………………………………………………..	2-25
007-272	Tray 3 Paper Size Switch Broken …………………………………………………………..	2-25
007-273	Tray 4 Paper Size Switch Broken …………………………………………………………..	2-26

CHAIN 16


016-346	Fax Parameter Incorrect ……………………………………………………………………….	2-31
016-372	File Access Error………………………………………………………………………………….	2-31
016-500	Controller Download Flash Write Error ……………………………………………………	2-32
016-501	Controller Boot Flash Write Error ……………………………………………………………	2-32
016-502	UI Panel Download Flash Write Error ……………………………………………………..	2-33
016-504	UI panel Font Download Flash Write Error ………………………………………………	2-33
016-570 No Response from USB-Host for Scan Job ……………………………………………..	2-34
016-571 No Response from USB-Host for Print Job………………………………………………	2-34
016-598 E-mail Message Size Over…………………………………………………………………….	2-35
016-742/744	Download File Error/ Download File Check Sum Error ………………………..	2-35
016-749/799	HBPL or XPJL Syntax Error/ Print Instruction Fail ………………………………	2-36
016-759	Copy Counter Full ………………………………………………………………………………..	2-36
016-764 SMTP Server Connection Fail………………………………………………………………..	2-37
016-765 SMTP Server Disk Full………………………………………………………………………….	2-37
016-766 SMTP Server Limit Over ……………………………………………………………………….	2-38
016-768 SMTP Sender Address Error …………………………………………………………………	2-38
016-776	Marker Code Detection Fail …………………………………………………………………..	2-39
016-781 SMTP Server Refusal …………………………………………………………………………..	2-39
016-981 EPC Memory Full…………………………………………………………………………………	2-40
016-982 SCAN Memory Full ………………………………………………………………………………	2-40
016-985 Max Attachment Size Over ……………………………………………………………………	2-41

CHAIN 17

017-745 SMB Size Over…………………………………………………………………………………….

2-43

CHAIN 24


024-365 Image Output FIFO Error ………………………………………………………………………	2-45
024-910/911/915 Tray 1/Tray 2/MSI Paper Length Mismatch …………………………………	2-45
024-912 Tray 3	Paper Length Mismatch ………………………………………………………………	2-46
024-913 Tray 4	Paper Length Mismatch ………………………………………………………………	2-46
024-946 Tray 1	Unknown Paper Size ………………………………………………………………….	2-47
024-947 Tray 2	Unknown Paper Size ………………………………………………………………….	2-47
024-948 Tray 3	Unknown Paper Size ………………………………………………………………….	2-48
024-949 Tray 4	Unknown Paper Size ………………………………………………………………….	2-48
024-950	Tray 1 No Paper…………………………………………………………………………………..	2-49
024-951	Tray 2 No Paper…………………………………………………………………………………..	2-49
024-952	Tray 3 No Paper…………………………………………………………………………………..	2-50
024-953	Tray 4 No Paper…………………………………………………………………………………..	2-50

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024-954 MSI No Paper ……………………………………………………………………………………..	2-51
024-958/959/960 MSI/Tray 1/Tray 2 Paper Size Mismatch …………………………………….	2-51
024-961	Tray 3 Paper Size Mismatch………………………………………………………………….	2-52
024-962	Tray 4 Paper Size Mismatch………………………………………………………………….	2-52
024-965	APS NG Unselected …………………………………………………………………………….	2-53
024-966	APS NG Permission Denied ………………………………………………………………….	2-53

CHAIN 26

026-718	D-Fax Instruction Fail……………………………………………………………………………	2-55
026-737	Network Error………………………………………………………………………………………	2-55

CHAIN 27

027-518	Forwarding Login Error …………………………………………………………………………	2-57
027-520 SMB Forwarding Bad Volume………………………………………………………………..	2-57
027-522	Forwarding Access Error ………………………………………………………………………	2-58
027-528	SMB Disk full……………………………………………………………………………………….	2-58
027-543 SMB Forwarding Bad Address……………………………………………………………….	2-59
027-779	SMTP Server Login Error………………………………………………………………………	2-59

CHAIN 33

033-313 Fax Board Communication Fail………………………………………………………………	2-61
033-316 Fax Box NVM Data Defect…………………………………………………………………….	2-61
033-325 Modem No Response …………………………………………………………………………..	2-62
033-326	Fax Controller File Broken …………………………………………………………………….	2-62
033-503 Receive T1 Time Out ……………………………………………………………………………	2-63
033-504 T2 Time Out ………………………………………………………………………………………..	2-63
033-505 T5 Time Out ………………………………………………………………………………………..	2-64
033-506 DCN Receive ………………………………………………………………………………………	2-64
033-507	Unable to receive by remote ………………………………………………………………….	2-65
033-509 DIS DCS Illegal Command Receive ……………………………………………………….	2-65
033-510	Fallback Error………………………………………………………………………………………	2-66
033-517 Timeout ECM Between Frame……………………………………………………………….	2-66
033-526 ECM Send EOR-Q Send ………………………………………………………………………	2-67
033-529 RTN Receive……………………………………………………………………………………….	2-67
033-531 DM Prevention Function Receive Refuse ………………………………………………..	2-68
033-532 Illegal Command Received ……………………………………………………………………	2-68
033-541	No Destination Specified……………………………………………………………………….	2-69
033-547 Cancel………………………………………………………………………………………………..	2-69
033-548 No Manual Send Line Job Cancel ………………………………………………………….	2-70
033-549	Fax Service Disabled ……………………………………………………………………………	2-70
033-550 Phone Book Disabled …………………………………………………………………………..	2-71
033-567 Fax AddressInfo Sum Check Fail …………………………………………………………..	2-71
033-572 Fax Communication Management Report Full …………………………………………	2-72
033-577	Control Channel Synchronization Error …………………………………………………..	2-72
033-578 Primary Channel Off Time Out……………………………………………………………….	2-73
033-711	Fax File System Error …………………………………………………………………………..	2-73
033-712	Fax Flash Full ……………………………………………………………………………………..	2-74
033-725 In receive, memory full (under THRESH_MEMRX) …………………………………..	2-74
033-753 Fax Scan Page Full………………………………………………………………………………	2-75

CHAIN 34

034-522	No manual send Line ……………………………………………………………………………	2-77
034-550	Fax Board Loader Download Fail …………………………………………………………..	2-77

034-711 Fax Send Count Limit……………………………………………………………………………	2-78
034-726	Fax Calling Table Full …………………………………………………………………………..	2-78
034-746	Line Connection Fail …………………………………………………………………………….	2-79
034-752	Dial Busy …………………………………………………………………………………………….	2-79
034-757 Fax Document Does Not Delete …………………………………………………………….	2-80
034-761	Fax Invalid Address book Data are Registered…………………………………………	2-80
034-765	Fax Report Disabled …………………………………………………………………………….	2-81

CHAIN 35

035-550 FAX Board Download Flash Write Error ………………………………………………….	2-83
035-703 DCN Received at Phase B…………………………………………………………………….	2-83
035-704	Not Send Ability……………………………………………………………………………………	2-84
035-708 Post Message Resend Over ………………………………………………………………….	2-84
035-728 G3 EOL Not Receive…………………………………………………………………………….	2-85
035-741 ECM Phase Timeout…………………………………………………………………………….	2-85
035-748 Fax Card Stopped ………………………………………………………………………………..	2-86
035-758	Fax Document does not exist…………………………………………………………………	2-86
035-759	Fax Unable to Cancel Operation…………………………………………………………….	2-87
035-761	Fax File Open Error………………………………………………………………………………	2-87

CHAIN 36

036-506	V8 Error………………………………………………………………………………………………	2-89
036-550 FAX Board Loader Download Flash Write Error ……………………………………….	2-89
036-700 Fax Board Unable Communication …………………………………………………………	2-90
036-740	Fax Board Busy……………………………………………………………………………………	2-90
036-777	Control Channel Off Time Out………………………………………………………………..	2-91
036-796	Fax Document Mix Fail …………………………………………………………………………	2-91

CHAIN 41

041-210/211 STM NVM Out-Of-Order/ STM NVM R/W Error………………………………….

2-93

CHAIN 42

042-325/614 Main Motor Rotation Error/ Main Motor Rotation Warning ……………………	2-95
042-400	Smell Life Over…………………………………………………………………………………….	2-95
042-608	Voc Life Over ………………………………………………………………………………………	2-96

CHAIN 45

045-310	Image Ready Error……………………………………………………………………………….	2-97
045-313	IOT Logic Fail………………………………………………………………………………………	2-97

CHAIN 47

047-218 MCU-2TM Communication Error…………………………………………………………….

2-99

CHAIN 61

061-321	ROS Motor Fail ……………………………………………………………………………………	2-101
061-325	No SOS Fail ………………………………………………………………………………………..	2-101

CHAIN 62

062-277 DADF Communication Fail…………………………………………………………………….	2-103
062-300	Platen I/L Open ……………………………………………………………………………………	2-103
062-311	IIT Software Logic Fail ………………………………………………………………………….	2-104
062-360	Carriage Position Fail……………………………………………………………………………	2-104
062-371/380 Lamp Illumination Fail/ AGC Fail………………………………………………………	2-105
062-386	AOC Fail……………………………………………………………………………………………..	2-106

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062-389	Carriage Over Run Fail (Scan End Side)…………………………………………………	2-106
062-396	CCD Cable Connection Fail…………………………………………………………………..	2-107

CHAIN 71

071-105 Regi Sensor On Jam (Tray 1) ………………………………………………………………..

2-109

CHAIN 72

072-102 Feed Out Sensor 2 On Jam …………………………………………………………………..	2-111
072-105 Regi Sensor On Jam (Tray 2) ………………………………………………………………..	2-111
072-210	Tray 2	Lift Up Fail…………………………………………………………………………………	2-112
072-212 Tray 2	Size Sensor Broken ……………………………………………………………………	2-112
072-215	MCU-STM Communication Fail ……………………………………………………………..	2-113
072-461	STM NVM Out-Of-Order ……………………………………………………………………….	2-113
072-470	STM NVM R/W Error ……………………………………………………………………………	2-114

CHAIN 73

073-102	Feed Out Sensor 3 On Jam (Tray 3) ………………………………………………………	2-115
073-104	Feed Out Sensor 2 On Jam (Tray 3) ………………………………………………………	2-115
073-105	Regi Sensor On Jam (Tray 3) ………………………………………………………………..	2-116
073-210	Tray 3 Lift Up Fail…………………………………………………………………………………	2-116

CHAIN 74

074-101 Feed Out Sensor 4	On Jam (Tray 4) ………………………………………………………	2-117
074-102	Feed Out Sensor 3	On Jam (Tray 4) ………………………………………………………	2-117
074-104	Feed Out Sensor 2	On Jam (Tray 4) ………………………………………………………	2-118
074-105	Regi. Sensor On Jam (Tray 4) ……………………………………………………………….	2-118
074-210	Tray 4 Lift Up Fail…………………………………………………………………………………		2-119

CHAIN 75

075-135 Regi Sensor On Jam (MSI)……………………………………………………………………

2-121

CHAIN 77

077-101 Regi Sensor Off Jam…………………………………………………………………………….	2-123
077-103	Fusing Unit Exit Sensor Off Jam (Long) ………………………………………………….	2-123
077-104	Fusing Unit Exit Sensor Off Jam (Short)………………………………………………….	2-124
077-106 Fusing Unit Exit Sensor On Jam…………………………………………………………….	2-124
077-129 Regi Sensor On Jam (Duplex Wait)………………………………………………………..	2-125
077-211 2TM Type Error…………………………………………………………………………………….	2-125
077-212	Tray Module Reset Fail…………………………………………………………………………	2-126
077-300 Front Cover Open ………………………………………………………………………………..	2-126
077-301 Left Hand Cover Open ………………………………………………………………………….	2-127
077-305 2TM Cover Open …………………………………………………………………………………	2-127
077-309 STM Cover Open …………………………………………………………………………………	2-128
077-900/901/904 Regi Sensor/Fusing Unit Exit Sensor/Feed Out Sensor 2 Static Jam	2-128
077-905 Feed Out Sensor 3 Static Jam……………………………………………………………….	2-129
077-906	Feed Out Sensor 4 Static Jam……………………………………………………………….	2-129

CHAIN 92

092-660/668 ATC Amplitude Fail/ ATC Average Fail……………………………………………..	2-135
092-661	Temperature Sensor Fail ………………………………………………………………………	2-135
092-910	ATC Sensor Fail…………………………………………………………………………………..	2-136

CHAIN 93

093-312	Toner Dispense Motor Rotation Fail ……………………………………………………….	2-137
093-400 Toner Near Empty………………………………………………………………………………..	2-137
093-406	Toner Pre Near Empty ………………………………………………………………………….	2-138
093-912	Toner Empty………………………………………………………………………………………..	2-138
093-956	Drum New CRU Installation Fail …………………………………………………………….	2-139
093-959	Drum New CRU Installation Fail Exceeds Thresholding Times …………………..	2-139

CHAIN 116

116-317	Configuration NG …………………………………………………………………………………	2-141
116-321	Controller Logic Fail ……………………………………………………………………………..	2-141
116-323	Controller NVM Data Defect…………………………………………………………………..	2-142
116-324	Exception Fail………………………………………………………………………………………	2-142
116-334 NVM Data Mismatch …………………………………………………………………………….	2-143
116-377	IIT Interrupt Timeout……………………………………………………………………………..	2-143
116-386 USB Host Terminal Unknown Device Connection Fail ………………………………	2-144
116-747	Invalid Page Margin ……………………………………………………………………………..	2-144

CHAIN 117

117-327 Controller Extension Card NVM Data Defect……………………………………………

2-145

CHAIN 123

123-314 UI Panel Communication Fail…………………………………………………………………

2-147

CHAIN 124

124-311 Serial Number Fail ………………………………………………………………………………..

2-149

CHAIN 127

127-396 E-mail Generate Fail …………………………………………………………………………….

2-151

CHAIN 133

133-226 Fax Country or Clock Not Set ………………………………………………………………..

2-153

CHAIN 134

134-210	Fax Data Parameter Error……………………………………………………………………..	2-155
134-211	Fax Board Failure…………………………………………………………………………………	2-155

2.2.3 Other Failure FIP

2.2.3.1 AC Power FIP………………………………………………………………………………………..	2-157
2.2.3.2	+5VDC Power FIP………………………………………………………………………………….	2-157
2.2.3.3	+24VDC Power FIP………………………………………………………………………………..	2-158

2.2.4 Generic FIP

CHAIN 91			2.2.4.1	Reflective Sensor Failure FIP…………………………………………………………………..	2-159
091-401/402	Drum Cartridge Quality Life Over/ Drum Cartridge Life Over ……………….	2-131	2.2.4.2	Permeable Sensor Failure FIP …………………………………………………………………	2-159
091-406/424	Drum Cartridge Normal Life Over/ Drum Cartridge Abnormal Life Over…	2-131	2.2.4.3	Switch (Normal/Open) Failure FIP ……………………………………………………………	2-160
091-430	Drum Cartridge Life End ……………………………………………………………………….	2-132	2.2.4.4	Solenoid/Clutch Not Energized Failure FIP………………………………………………..	2-160
091-440	Drum Cartridge Pre Near End………………………………………………………………..	2-132	2.2.4.5	Solenoid/Clutch Left Energized Failure FIP ……………………………………………….	2-161
091-441	Drum Cartridge Near End ……………………………………………………………………..	2-133	2.2.4.6	Motor Does Not Rotate Failure FIP …………………………………………………………..	2-161

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2.2.4.7	Motor Left Running Failure FIP ………………………………………………………………..	2-162
2.2.4.8	NIP/RELEASE SOLENOID Not Energized Failure FIP………………………………..	2-162

2.3 NET System Fault Check

2.3.1	Interface (Physical/Logical) ………………………………………………………………………..	2-165
2.3.2	‘Cannot connect to the network’ or ‘Print is not found from the PC’ ………………….	2-165
2.3.3	No output is available, no data is printed ……………………………………………………..	2-166
2.3.4	Printing can be performed but abnormally ……………………………………………………	2-167
2.3.5	Network-Related Details Check Flow…………………………………………………………..	2-167

2.4 Software Download

2.4.1 Software Download …………………………………………………………………………………..

2-169

Status Indicator RAPs	06/2014

	2-4

2.1.1 How to Troubleshoot

Level 1 Troubleshooting:

•Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you whether any Fault Code and other problematic symptoms exist, guiding you to Level 2 Troubleshooting or BSD to resolve the problem.

Level 2 Troubleshooting:

•Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, document/paper jam and other problematic symptoms. Performing a FIP or an appropriate procedure in the Check Procedure enables you to discover causes of a problem in a short period of time.

How to proceed with troubleshooting and Cautions:

•First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP or BSD to resolve the problem. To find the causes of the problem using FIP or Check Procedure etc., thoroughly read the instructions and follow the procedure properly. Sometimes, when two or more causes exist, they cannot be identified at once, so the same FIP should be repeated. In this case, pay attention to a different judgment made in the process of the same FIP.

•For source voltage related problems, such as being unable to power up the machine, refer to ‘Other Failure FIP’ to proceed with the troubleshooting.

•The Check Procedure for general electrical parts (Motor, Solenoid/Clutch, Switch, Sensor etc.) may not be shown in each troubleshooting for some cases. In such cases, proceed to troubleshoot by referring to ‘Generic FIP’.

2.1.3 Glossary

The following terminology are used throughout the troubleshooting section. The meaning of these terminology must be fully understood when performing problem analysis.

Common terms:

•Fault Code

This 6-digit code appears when the machine has found problems.

•Actuate (Deactuate)

To mechanically push (release) the Actuator of the switch or the connected mechanical linkage.

•Block

To place a sheet of document or paper on the photo sensor surface for detection.

•Check

To visually check for operation failure of parts such as relay or mechanical linkage, and the failure status of the parts.

•Enter the CE Mode

To enter the CE Mode by following the procedure described in ‘How to Enter/Exit the CE Mode’ of Chapter 6.

•Check the connection for short circuit

Turn the power OFF. Measure the resistance between the wire and the frame using the ohm range of a tester.

•Check the connection for open circuit

Turn the power OFF. Measure the resistance between both ends of the wire using the ohm range of a tester.

•Input Check [xxx-xxx]/Output Check [xxx-xxx]

To enter the Component Check by following the procedure described in ‘How to Use the CE Mode’ of Chapter 6.

•Analog Monitor [xxx-xxx]

To enter the Analog Monitor by following the procedure described in ‘How to Use the CE Mode’ of Chapter 6.

•Check the voltage level

		Table 1
Voltage	Level	Range

+3.3VDC	(H)	+3.2 to +3.6VDC
	(L)	0.0 to +1.0VDC

+5VDC	(H)	+4.8 to +5.4VDC
	(L)	0.0 to +1.0VDC

+24VDC	(H)	+23.3 to +25.7VDC
	(L)	0.0 to +3.0VDC

•PL 4.2

Refer to PL 4.2 in Chapter 5 Parts List.

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•CH 6.2 Zone J4

Refer to Chain 6.2 Zone J4 in Chapter 7 BSD.

•REP 4.1.3

Refer to REP 4.1.3 in Chapter 4.

•ADJ 4.1.3

Refer to ADJ 4.1.3 in Chapter 4.

•Replace the parts in sequence

When it is impossible to analyze causes of a problem further, replace the parts in sequence. The part with a higher replacement frequency or higher possibility of causing a problem is listed first for replacement.

	Status Indicator RAPs	06/2014
	2.1.3 Glossary
	2-6

2.2.1.1 Level 1 FIP

Procedure

Ask the operator about the problem. Did the operator operate the machine correctly?

Explain the correct way to operate the machine to the operator.

Output all jobs that are stored in the memory. Turn the power OFF and ON. Is the UI display normal?

Refer to [BSD (CH2.1)] and [2.2.3 Other Failure FIP] to repair the malfunction in UI display.

Check the Shutdown History. Refer to [6.5.2.1 Shutdown History] to display the Fault Code on the UI. Is the Fault Code displayed on the UI?

Refer to [Troubleshooting] in the User Guide and repair the following errors.

•Problems With Hardware

•Problems With Image Quality

•Problems With Copy

•Problems With Printer

•Problems With Scanner

•Problems With Network

•In Case of Paper Jam

•In Case of Document Jam

Proceed to Level 2 Troubleshooting and perform the applicable FIP.

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Status Indicator RAPs

2.2.1.1 Level 1 FIP

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2.2.1.1 Level 1 FIP
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003-500 N-Up NG Out Of Range

BSD-ON:-

During 2-Up or 4-Up, the reduce/enlarge ration was not within the range of 25 to 400%.

Cause/Action

Press [Stop] on the UI Panel and change the settings.

003-754 IPS Overrun

BSD-ON:-

The IPS processing has overtook the Scan processing.

Cause/Action

This might be avoided by setting the R/E ratio to 99% or 101%. If this occurs frequently, obtain the document from the User and contact the Support Department for assistance.

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003-795 AMS NG Out Of Range

BSD-ON:-

When [Reduce/Enlarge] is set to [Auto], the reduce/enlarge ratio was not within the range of 50 to 200%.

003-942 Not-Supported Doc Size

BSD-ON:-

During DADF Scan of a Copy, Scan and Fax sending Job, an unsupported document size was detected.

Cause/Action

Press [Stop] on the UI Panel and change the settings.

NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the settings.

Cause/Action

1.Press [Stop] on the UI Panel.

2.Check the setting of the document size group.

3.Check whether the document size is a supported size.

4.If the document size is a supported size, the DADF might have malfunctioned. Refer to following FIP to check the DADF.

•005-196 (Size Mismatch Jam on No Mix-size)

•005-948 (SS-Size Mismatch Jam on No Mix-size)

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003-795 AMS NG Out Of Range
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003-956 Not-Supported Doc Size

BSD-ON:-

During Platen Scan, an unsupported document size was detected.

Cause/Action

Press [Stop] on the UI Panel and change the document.

NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the document.

003-963 APS NG Out Of Range

BSD-ON:-

During Copy Job, when APS is selected, the image size obtained from document size x reduce/enlarge ratio was detected to be larger than the largest Standard Paper Size.

Cause/Action

Press [Stop] on the UI Panel and change the settings.

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003-972 1Job Max Page Over

BSD-ON:-

During Copy Job or Scan Job, the number of pages that can be scanned has been exceeded.

Cause/Action

Press [Stop] on the UI Panel and reduce the number of document pages.

003-973 Auto Rotation NG Out Of Range

BSD-ON:-

During Copy Job, the following conditions were met.

•Rotation is required.

•The length of the image obtained by document x reduce/enlarge ratio is longer than 297 mm.

Cause/Action

Press [Stop] on the UI Panel and change the reduce/enlarge ratio.

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003-972 1Job Max Page Over
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004-345 HVPS Communication Error

BSD-ON: CH9.1

Communication failure between the ESS/MCU PWB and the HVPS was detected.

Cause/Action

1.Turn the power OFF and ON.

2.Turn OFF the power and check the connection between the HVPS J500 and the ESS/ MCU PWB J402 for open circuit, short circuit, and poor contact.

3.If no problem is found, replace the following parts in sequence:

•HVPS (PL 18.3)

•ESS/MCU PWB (PL 18.3)

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004-345 HVPS Communication Error
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005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam

BSD-ON: CH5.4

•After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.

•After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.

Cause/Action

Check the following:

•Transportation failure due to foreign substance on the document path.

•The surface of the Feed Roll and Nudger Roll for foreign substances.

•The surface of the Feed Roll and Nudger Roll for wear.

•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

•The DADF Feed Clutch (Output Check [005-062]) for operation failure. (PL 56.7)

•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

•The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

005-123 DADF Simplex/Side 1 Regi Sensor On Jam

BSD-ON: CH5.5, CH5.4

The DADF Regi Sensor does not turn ON within the specified time after the DADF Pre Regi Sensor On.

Cause/Action

Check the following:

•Transportation failure due to foreign substance on the document path.

•The surface of the Takeaway Roll and Regi Roll for foreign substances.

•The surface of the Takeaway Roll and Regi Roll for wear.

•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

•The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7)

•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

•The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

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005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting

BSD-ON: CH5.5, CH5.4

[DADF Regi Sensor Off Jam]

After the DADF Pre Regi Sensor turned OFF at Scan operation, the DADF Regi Sensor did not turn OFF within the specified time.

[DADF Regi Sensor Off Jam on Inverting]

After the DADF Pre Regi Sensor turned OFF at Invert operation, the DADF Regi Sensor did not turn OFF within the specified time.

005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam

BSD-ON: CH5.5, CH5.4

[DADF Invert Sensor On Jam on Inverting]

After the DADF Regi Sensor turned ON at Invert operation, the DADF Invert Sensor did not turn ON within the specified time.

[DADF Invert Sensor On Jam]

After the DADF Regi Sensor turned ON in the Scan operation, the DADF Invert Sensor did not turn ON within the specified time.

Cause/Action

Check the following:

•Transportation failure due to foreign substance on the document path.

•The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances.

•The surface of the Regi Roll, Out Roll, and Exit Roll for wear.

•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

•The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

Cause/Action

Check the following:

•Transportation failure due to foreign substance on the document path.

•The surface of the Out Roll for foreign substances.

•The surface of the Out Roll for wear

•The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10)

•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

•The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

Status Indicator RAPs	06/2014	Version 1.0
005-125/145 DADF Regi Sensor Off Jam/ DADF Regi
2-16	WC 5022/5024

005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam

BSD-ON: CH5.5, CH5.4

[DADF Invert Sensor Off Jam on Inverting]

During the Invert operation where there is a next document, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.

[DADF Invert Sensor Off Jam]

During the Simplex and Duplex Scan operation, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.

Cause/Action

Check the following:

•Transportation failure due to foreign substance on the document path.

•The surface of the Out Roll and Exit Roll for foreign substances.

•The surface of the Out Roll and Exit Roll for wear.

•The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10)

•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)

•The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

005-135 DADF Side 2 Pre Regi Sensor On Jam

BSD-ON: CH5.5, CH5.4

After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn ON within the specified time.

Cause/Action

Check the following:

•Transportation failure due to foreign substance on the document path.

•The surface of the Exit Roll for foreign substances.

•The surface of the Exit Roll for wear

•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

•The DADF Feed Motor (Output Check [005-048]) for operation failure. (PL 56.6)

•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)

•The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

Version 1.0	06/2014	Status Indicator RAPs
	005-134/139 DADF Invert Sensor Off Jam on Invert-
WC 5022/5024	2-17

005-136 DADF Side 2 Regi Sensor On Jam

BSD-ON: CH5.5, CH5.4

After the DADF Pre Regi Sensor turned ON at Invert operation, the DADF Regi Sensor did not turn ON within the specified time.

005-147 DADF Pre Regi Sensor Off Jam on Inverting

BSD-ON: CH5.5, CH5.4

After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn OFF within the specified time.

Cause/Action

Check the following:

•Transportation failure due to foreign substance on the document path.

•The surface of the Exit Roll, Takeaway Roll, and Regi Roll for foreign substances.

•The surface of the Exit Roll, Takeaway Roll, and Regi Roll for wear.

•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)

•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)

•The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7)

•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)

•The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

Cause/Action

Check the following:

•Transportation failure due to foreign substance on the document path.

•The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for foreign substances.

•The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for wear.

•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

•The DADF Feed Motor (Output Check [005-048/008] (CCW/CW)) for operation failure. (PL 56.6)

•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)

•The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

Status Indicator RAPs	06/2014	Version 1.0
005-136 DADF Side 2 Regi Sensor On Jam
2-18	WC 5022/5024

005-196 Size Mismatch Jam on No Mix-Size

BSD-ON: CH5.4, CH5.2

The 2nd sheet or later of the document was detected to be of a different size conpared to the 1st sheet (the length of the document’s 2nd sheet or later in SS direction is longer).

Cause/Action

1.Check the size of the document that was fed by the User.

2.If the error is not cleared, check the following:

•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

•The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11)

3.If no problem is found, replace the DADF PWB. (PL 56.2)

005-197 Prohibit Combine Size Jam

BSD-ON: CH5.4

A Mixed Size document was detected.

Cause/Action

Explain to the User that Mixed Size is not supported.

Version 1.0	06/2014	Status Indicator RAPs
	005-196 Size Mismatch Jam on No Mix-Size
WC 5022/5024	2-19

005-198/199 Too Short Size Jam/ Too Long Size Jam

BSD-ON: CH5.4, CH5.2

[Too Short Size Jam]

It was detected that the document length in Slow Scan direction is shorter than the specifications (Simpex: 85 mm, Duplex: 110 mm).

[Too Long Size Jam]

It was detected that the document length in Slow Scan direction is at the specifications (Simpex: 1275 mm, Duplex: 480.1 mm) or longer.

Cause/Action

Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport, check the following:

•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

•The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11)

If no problem is found, replace the DADF PWB. (PL 56.2)

005-210 DADF Download Fail

BSD-ON: CH1.3

When the IISS starts up (including at Power ON/Sleep recovery), it was detected that the DADF is in Download Mode.

Cause/Action

Perform the DADF software download.

Status Indicator RAPs	06/2014	Version 1.0
005-198/199 Too Short Size Jam/ Too Long Size Jam
2-20	WC 5022/5024

005-275/280 DADF RAM Test Fail/ DADF EEPROM Fail

BSD-ON: CH1.3

[DADF RAM Test Fail]

The DADF PWB RAM failed during the Read/Write operation. (At Power ON)

[DADF EEPROM Fail]

Write failure to DADF EEPROM or communication failure with EEPROM was detected.

Cause/Action

1.Turn the power OFF and ON.

2.If the problem persists, replace the DADF PWB. (PL 56.2)

005-305 DADF Feeder Cover Interlock Open

BSD-ON: CH5.1

The DADF Feeder Cover Interlock Switch was opened during DADF operation.

Cause/Action

1.Check the DADF Feeder Cover for mismatch.

2.Check the DADF Feeder Cover Interlock Switch (Input Check [005-212]) for operation failure. (PL 56.6)

3.If no problem is found, replace the DADF PWB. (PL 56.2)

Version 1.0	06/2014	Status Indicator RAPs
	005-275/280 DADF RAM Test Fail/ DADF EEPROM
WC 5022/5024	2-21

005-500 DADF Download Flash Write Error

BSD-ON: CH1.3

Failed to write into the Flash ROM during DAFD Download.

Cause/Action

1.Turn the power OFF and ON.

•If the device starts up normally

Check the FW Version of the DADF. If the FW Version is not the expected version, turn OFF the power, start up the device in Download Mode, and then try to download again. If the problem persists, replace the DADF PWB. (PL 56.2)

•If the device does not start up normally

Turn OFF the power and start up the device in Download Mode. If the device can start up in Download Mode, try to download the FW again. If the problem persists, replace the DADF PWB. (PL 56.2)

If it cannot start up in Download Mode, replace the DADF PWB. (PL 56.2)

005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam

BSD-ON: CH5.5, CH5.4

Paper was detected by the applicable sensor at Power ON, Feeder Cover Interlock Close, or DADF Open Sensor Close.

Cause/Action

1.Check the applicable sensor for remaining paper, the Actuator for return failure, contamination on sensor, and etc.

2.Check the applicable sensor for operation failure.

•DADF Pre Regi Sensor (Input Check[005-206]) (PL 56.14)

•DADF Regi Sensor (Input Check[005-110]) (PL 56.14)

•DADF Invert Sensor (Input Check[005-211]) (PL 56.10)

3.If no problem is found, replace the DADF PWB. (PL 56.2)

Status Indicator RAPs	06/2014	Version 1.0
005-500 DADF Download Flash Write Error
2-22	WC 5022/5024

005-940 DADF No Original Fail

BSD-ON: CH5.1

It was detected that the document was pulled out during document feed.

Cause/Action

Reload the document.

005-948 SS-Size Mismatch Jam on No Mix-size

BSD-ON: CH5.4, CH5.2

In No Mix mode, it was detected that a document with a shorter size in Slow Scan (SS) direction was transported from the DADF.

Cause/Action

1.Check the size of the document that was fed by the User.

2.If the error is not cleared, check the following:

•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)

•The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11)

3.If no problem is found, replace the DADF PWB. (PL 56.2)

Version 1.0	06/2014	Status Indicator RAPs
	005-940 DADF No Original Fail
WC 5022/5024	2-23

Status Indicator RAPs	06/2014	Version 1.0
005-948 SS-Size Mismatch Jam on No Mix-size
2-24	WC 5022/5024

007-270 Tray 1 Paper Size Switch Broken

BSD-ON: CH7.1

The Tray 1 Size Sensor open circuit was detected. (The AD value is at its largest.)

NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.

Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

007-272 Tray 3 Paper Size Switch Broken

BSD-ON: CH7.3

The Tray 3 Size Sensor open circuit was detected. (The AD value is at its largest.)

NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.

Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action

Check the following:

•The connection between the Tray 1 Paper Size Switch J109 and the ESS/MCU PWB J414 for open circuit, short circuit, and poor contact.

•Tray 1 Paper Size Switch: Analog Monitor [072-050]/Input Check [072-114] (PL 9.1)

•The Tray 1 paper guide mechanism for damage and foreign substances.

•The Tray 1 Paper Size Switch for damage, improper installation, and Actuator operation failure.

If no problems are found, replace the ESS/MCU PWB (PL 18.3).

Cause/Action

Check the following:

•The connection between the Tray 3 Paper Size Switch J820 and the 2TM PWB J548 for open circuit, short circuit, and poor contact.

•Tray 3 Paper Size Switch: Analog Monitor [072-052]/Input Check [072-110] (PL 11.1)

•The Tray 3 paper guide mechanism for damage and foreign substances.

•The Tray 3 Paper Size Switch for damage, improper installation, and Actuator operation failure.

If no problems are found, replace the 2TM PWB (PL 11.6).

Version 1.0	06/2014	Status Indicator RAPs
	007-270 Tray 1 Paper Size Switch Broken
WC 5022/5024	2-25

007-273 Tray 4 Paper Size Switch Broken

BSD-ON: CH7.4

The Tray 4 Size Sensor open circuit was detected. (The AD value is at its largest.)

NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.

Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action

Check the following:

•The connection between the Tray 4 Paper Size Switch J824 and the 2TM PWB J548 for open circuit, short circuit, and poor contact.

•Tray 4 Paper Size Switch: Analog Monitor [072-053]/Input Check [072-113] (PL 11.1)

•The Tray 4 paper guide mechanism for damage and foreign substances.

•The Tray 4 Paper Size Switch for damage, improper installation, and Actuator operation failure.

If no problems are found, replace the 2TM PWB (PL 11.6).

	Status Indicator RAPs	06/2014
	007-273 Tray 4 Paper Size Switch Broken
	2-26

010-311 Fusing Unit Center Thermistor Defect

BSD-ON: CH10.2

An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Center Thermistor was detected.

010-312 Fusing Unit Rear Thermistor Defect

BSD-ON: CH10.2

An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Rear Thermistor was detected.

Procedure

Turn OFF the power and disconnect the Heat Roll Center Thermistor connector P/J600. Measure the resistance between the Heat Roll Center Thermistor J600 pin-1 and J600 pin-2. Is the resistance infinite?

Reconnect the connector P/J600 and measure the resistance between the ESS/MCU PWB J403 pin-1 and J403 pin-2. Is the resistance infinite?

Y N

Replace the ESS/MCU PWB (PL 18.3).

Check the following connections for open circuits and poor contacts.

•Between ESS/MCU PWB J403-1 and Heat Roll Center Thermistor P600-4

•Between ESS/MCU PWB J403-2 and Heat Roll Center Thermistor P600-3

Replace the Fusing Unit. (PL 7.1)

Procedure

Turn OFF the power and disconnect the Heat Roll Rear Thermistor connector P/J600. Measure the resistance between the Heat Roll Rear Thermistor J600 pin-3 and J600 pin-4. Is the resistance infinite?

Reconnect the connector P/J600 and measure the resistance between the ESS/MCU PWB J403 pin-3 and J403 pin-4. Is the resistance infinite?

Y N

Replace the ESS/MCU PWB (PL 18.3).

Check the following connections for open circuits and poor contacts.

• Between ESS/MCU PWB J403-3 and Heat Roll Rear Thermistor P600-2

• Between ESS/MCU PWB J403-4 and Heat Roll Rear Thermistor P600-1

Replace the Fusing Unit. (PL 7.1)

Version 1.0	06/2014	Status Indicator RAPs
	010-311 Fusing Unit Center Thermistor Defect
WC 5022/5024	2-27

010-320 Over Heat Temperature Fail

BSD-ON: CH10.2, CH10.1

A high temperature error was detected at the Center Thermistor (245 degrees C or higher) or the Rear Thermistor (270 degrees C or higher).

NOTE: To clear this Fail, first remove the cause, next clear the value of NVM [744-040] (Over Heat Temp Fail) to ‘0’, and then turn the power OFF then ON. The relationship between the displayed value and the Thermistor that detected the high temperature error is as follows:

•0: Normal

•1: High Temperature Error of Heat Roll Center Thermistor

•2: High Temperature Error of Heat Roll Rear Thermistor

Cause/Action

Check the following:

•The Center Thermistor or the Rear Thermistor for dropped parts, sensor contamination, and foreign substances blocking the sensor.

•The Heat Roll for wound up, stuck paper.

•The Heat Roll Center Thermistor (Analog Monitor [010-050]) for operation failure.

•The Heat Roll Rear Thermistor (Analog Monitor [010-051]) for operation failure.

•The Heater Rod for operation failure.

If no problem is found, replace the following parts in sequence:

•Fusing Unit (PL 7.1)

•LVPS (PL 18.3)

•ESS/MCU PWB (PL 18.3)

010-327 Fusing Unit On Time Fail

BSD-ON: CH10.2, CH10.1

Any of the following was detected:

•The Heater Rod did not turn OFF within the specified time after the Heater Rod On.

•After power ON, the temperature of the Fusing Unit does not reach the specified value within the specified time.

Cause/Action

Check the following:

•The Heater Rod for operation failure.

•The connection between the LVPS J511 and the Fusing Unit P10 for open circuit and poor contact

•The Center Thermistor for dropped parts, sensor contamination, and foreign substances blocking the sensor.

•The Heat Roll for wound up, stuck paper.

If no problem is found, replace the following parts in sequence:

•Fusing Unit (PL 7.1)

•LVPS (PL 18.3)

•ESS/MCU PWB (PL 18.3)

Status Indicator RAPs	06/2014	Version 1.0
010-320 Over Heat Temperature Fail
2-28	WC 5022/5024

010-379 Fusing Unit Hot Not Ready Return Time Fail

BSD-ON: CH10.2

The High Temperature Not Ready state is not cleared even after the Recovery Time (NVM) has passed.

Cause/Action

•Turn the power OFF and ON. If the problem persists, the Fusing Unit could be malfunctioning.

Replace the Fusing Unit. (PL 7.1)

010-392 NOHAD Fan Defect

BSD-ON: CH10.3

NOHAD Fan failure was detected. When the NOHAD Fan Fail signal indicating an abnormality of the Fan was monitored at the specified time interval, it was found to have failed the specified number of times or higher in a row.

Cause/Action

1.Check the NOHAD Fan (Output Check [042-002]) for operation failure. (PL 4.1)

2.Check the NOHAD Fan for foreign substances.

3.If no problem is found, replace the ESS/MCU PWB (PL 18.3).

Version 1.0	06/2014	Status Indicator RAPs
	010-379 Fusing Unit Hot Not Ready Return Time
WC 5022/5024	2-29

010-602 Over Temp Cooling Mode

BSD-ON: CH10.2

Unable to print because the temperature in the machine has risen above the specification value.

Cause/Action

Wait until the temperature in the machine has dropped.

Status Indicator RAPs	06/2014	Version 1.0
010-602 Over Temp Cooling Mode
2-30	WC 5022/5024

016-346 Fax Parameter Incorrect

BSD-ON:-

Parameter Error received from the Fax Board. Self Diagnostic: Parameter Error received.

Cause/Action

1.Turn the power OFF and ON.

2.Print out the Error Report and then replace the Fax PWB (PL 18.5).

3.Re-send the Fax or request for the customer to receive one.

016-372 File Access Error

BSD-ON:-

Unable to access the files that had been stored in the device for some reasons (access refused, etc.).

Cause/Action

1.Turn the power OFF and ON.

2.Install a firmware with the correct version.

3.If the problem persists, replace the ESS/MCU PWB. (PL 18.3)

Version 1.0	06/2014	Status Indicator RAPs
	016-346 Fax Parameter Incorrect
WC 5022/5024	2-31

016-500 Controller Download Flash Write Error	016-501 Controller Boot Flash Write Error
BSD-ON:-	BSD-ON:-
Unable to write the Download File of Controller Main into the Flash ROM.	Unable to write the Download File of Controller Boot into the Flash ROM.
Cause/Action	Cause/Action

1.Turn the power OFF and ON.

(If the contents of the Flash ROM is corrupted, the machine will boot up in Emergency Boot Download mode after Power ON.)

2.If the problem persists, replace the ESS/MCU PWB (PL 18.3).

1.Turn the power OFF and ON.

2.If the problem persists, replace the ESS/MCU PWB (PL 18.3).

Status Indicator RAPs	06/2014	Version 1.0
016-500 Controller Download Flash Write Error
2-32	WC 5022/5024

016-502 UI Panel Download Flash Write Error	016-504 UI panel Font Download Flash Write Error
BSD-ON:-	BSD-ON:-
Unable to write the Download File of UI Panel into the Flash ROM.	Unable to write the Download File of UI Panel Font into the Flash ROM.

Cause/Action

1.Turn the power OFF and ON.

2.If the problem persists, replace the following parts in sequence:

•ESS/MCU PWB (PL 18.3)

•UI PWB (PL 1.10)

Cause/Action

1.Turn the power OFF and ON.

2.If the problem persists, replace the following parts in sequence:

•Control Panel (PL 1.10)

•ESS/MCU PWB (PL 18.3)

Version 1.0	06/2014	Status Indicator RAPs
	016-502 UI Panel Download Flash Write Error
WC 5022/5024	2-33

016-570 No Response from USB-Host for Scan Job

BSD-ON: CH3.3

When any of the following has occurred as Scan to PC (USB) is in progress.

•The command from the PC was disrupted for 5 seconds.

•The machine has detected a communication error with the USB Device.

•The sending of commands to the PC remained unsuccessful even when 500 ms has passed. (The time-out time is the time calculated from the size of the data being sent only when sending image data.)

Cause/Action

1.Press [Stop] on the UI Panel.

2.Check the connection of the USB Cable between this machine and the PC.

3.Check the status (is it powered OFF, frozen, etc.) of the PC.

016-571 No Response from USB-Host for Print Job

BSD-ON: CH3.3

When any of the following has occurred as USB Print or Download data interpretation is in progress.

•The command from the PC was disrupted for 2 minutes.

•The machine has detected a communication error with the USB Device.

•The sending of commands to the PC remained unsuccessful even when 500 ms has passed.

NOTE: This Fault will clear automatically. (It will not be displayed on the UI Panel)

Cause/Action

1.Check the connection of the USB Cable between this machine and the PC.

2.Check the status (is it powered OFF, frozen, etc.) of the PC.

Status Indicator RAPs	06/2014	Version 1.0
016-570 No Response from USB-Host for Scan Job
2-34	WC 5022/5024

016-598 E-mail Message Size Over

BSD-ON:-

During Scan to E-mail, the maximum attachment size was exceeded at the 1st page.

Cause/Action

1.Press [Stop] on the UI Panel.

2.Delete the contents of the attached data.

3.Enter the Diag and input NVM [840-167].

Adjust the limit value of attachment size for Scan to E-mail.

4.Lower the resolution setting.

5.Change the document type.

6.Change the output color.

016-742/744 Download File Error/ Download File Check

Sum Error

BSD-ON:-

[Download File Error]

It was detected that there is an error with either the file format of the Download File, the Device Identifier, the Device Serial Number, or the Target Device Character String.

[Download File Check Sum Error]

The Download File checksum error was detected.

Cause/Action

1.Turn the power OFF and ON.

2.Install a firmware with the correct version.

Version 1.0	06/2014	Status Indicator RAPs
	016-598 E-mail Message Size Over
WC 5022/5024	2-35

016-749/799 HBPL or XPJL Syntax Error/ Print Instruction Fail

BSD-ON:-

[HBPL or XPJL Syntax Error]

When the Print Job data interpretation is in progress, an illegal command that cannot be ignored was received from the Client driver.

[Print Instruction Fail]

During the Print Job, the Job cannot be executed with the specified combination of print parameters (Stored File Size, Paper Size, Paper Tray, Duplex Settings, Output Tray, and etc.).

NOTE: During Continuous Print, this error will not occur until the paper that immediately precedes the paper where the applicable image is supposed to be printed on has been output successfully.

Cause/Action

1.Press [Stop] on the UI Panel.

2.Check whether the Printer Driver that is being used is the correct one.

3.Check whether the specified print parameters are correct.

016-759 Copy Counter Full

BSD-ON:-

During Multi Account Mode, any of the following has occurred:

•The general user that is logged in has reached the allotted maximum print count.

•A general user that has reached the allotted maximum print count has logged in.

Cause/Action

1.Press [Stop] on the UI Panel.

2.Clear the count for the user.

Status Indicator RAPs	06/2014	Version 1.0
016-749/799 HBPL or XPJL Syntax Error/ Print In-
2-36	WC 5022/5024

Источник

Ксерокс 5022 ошибка 077 301

Кто сейчас на форуме

0.1 Getting to know this Service Manual

This manual is used as the standard service manual for WorkCentre 5022/5024.

Enter any comments and/or corrections regarding this service manual into the Publication Comment Sheet, and send it to the following department.

Solution Service & Operational Management CS Dept.

0.2 How to use the Service Manual

This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service Call Procedure for efficient and effective servicing during maintenance calls.

For more information on the options, refer to the options manual.

0.2.1 Contents of Manual

This manual is divided into 10 chapters as described below.

This chapter describes the general work and servicing procedures for the maintenance of this product.

This chapter describes the troubleshooting procedures other than image quality troubleshooting for this product.

This chapter describes the image quality troubleshooting procedures for this product.

This chapter describes the disassembly, assembly, adjustment and replacement procedures for components of this product.

This chapter contains the spare parts information for this product.

This chapter contains the following information.

6.1Specifications

6.2Tools/Service Consumables/Consumables

6.3Service Data

6.5 Service Mode

This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data, and the BSD for this machine.

This chapter contains the installation and removal procedures for this product and the options that are specific to it.

0.2.2 Information on Updating

This manual will be sent to each Service Center as specified below. Revisions must be incorporated correctly to keep the manual up-to-date.

Updating Procedure:

0.1 Getting to know this Service Manual

0.3 Description for Terminology And Symbols

The terms and symbols used throughout this manual are explained here.

Indicates an imminently hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.

Indicates a potentially hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.

Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle the machine correctly by disregarding the statement.

Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the machine or equipment.

NOTE: Used when work procedures and rules are emphasized.

Used when other explanations are given.

Used to describe the purposes of Adjustment and Troubleshooting.

REP: Indicates the disassembly/assembly procedure for reference.

ADJ: Indicates the adjustment procedure for reference.

PL: Indicates the parts list for reference.

Terminology

Table 1 Terminology

Terminology

Description

Assy

Means Assembly.

TEC Value

Installation of any part other than the ones designated by Xerox shall be strictly prohibited because it cannot be guaranteed in quality and safety.

Important Information Stored Component (ISC)

0.3 Description for Terminology And Symbols

1 Service Call Procedures

1.1 Before Starting the Servicing

1.1.1 Safety

To prevent any accident that may occur during a maintenance service, any warning or any caution regarding the servicing must be strictly observed. Do not perform any hazardous operation.

1.Power Supply

2.Drive Area

Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the machine operation.

3.Heavy Parts

Position your hip lower when removing or installing heavy parts.

4.Safety Device

5.Installing and Removing Parts

6.CAUTION:

RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

7.Specified Tools

Follow the instruction when a tool is specified.

8.Cleaning the Toner and Developer

11.Harmful Laser

As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the sweepings.

Clean away the remaining toner with a damp cloth or use a standard vacuum cleaner that is toner-tolerant. Never use the customer’s vacuum cleaner.

Do the same when cleaning the Developer because it also contains some toner.

9.Organic Solvents

When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the following:

10.Modifications to the Machine

Before altering the machine, submit the irregular use license application.

1.1 Before Starting the Servicing

1.1.2 Things to Take Note When Handling Customer Information

1.Handling of customer’s electronic information — samples of copy/print/received fax (paper data), log files (Activity Report), and etc.

2.Handling of a PWB, etc. that contains customer information.

Data such as Fax Address Numbers and URLs that are registered in the customer’s machine are all important customer information. These types of information are stored in the PWB, etc. within the machine. Take extra care when handling them.

3.Security related NVM values that were changed during maintenance.

If any security related NVM values, such as polling, were set for test purposes, make sure you return them to their original values after the test. (E.g.: for the details on polling that is common to all machine types, refer to FTO 2-202)