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‎12-21-2018

11:23 AM


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Product: Laserjet P3015

Operating System: Microsoft Windows 7 (64-bit)

I have a Laserjet P3015 on my network. It has developed a condition where after it is powered on for a half hour or so, it displays Error 49.FF04 and will not print.

I updated the firmware, no improvement.

I disconnected it from the network, powered off, then on. Same behavior: OK at first, then got the same error.

Planning to replace formatter board. Is this the best idea at this point?

TIA for your help!

5 REPLIES 5

AlS77

AlS77


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‎12-21-2018

07:21 PM


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That is very odd. So, to make sure I understand, if you disconnect all data cables and leave the printer powered ON, it will eventually get the 49 error? 

Make sure you’re plugged directly into a wall power outlet and not into a power strip, surge protector or UPS. Any one of these can cause strange problems. Make sure the power you have is good, clean, stable power and not fluctuating or has other high power demanding devices on the same electrical circuit (i.e. microwave, refrigerator, etc.).

Typically a bad formatter will get a 49 error at power up, not 30 minutes later, unless there is a power or data problem. Maybe try plugging it in at a friends house to see if it still fails.

wny2016

wny2016

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‎12-24-2018

09:27 AM


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Thanks for your reply. Actually, the error pops up after about only 10 minutes after the printer is switched on. I’ve had this printer for years, never had any problems with it. It used to be connected to the AC supply via a large APC UPS box, but  that UPS is now down due to battery failure, and haven’t gotten around to replacing the batteries as I have other UPS boxes to handle the network equipment that was also plugged into the unit with dead batteries.

The printer has been connected directly to the wall outlet. This is an old industrial park, and the AC supply is not all that great. The other UPS boxes go on battery due to over/under line voltage fluctiuations, maybe once a day for a few seconds. But the printer goes offline and pops the error message even when nothing is doing, as shown on the UPS box supply monitors. 

So, I dunno.

AlS77

AlS77


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‎12-27-2018

10:06 PM


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Well, if it was working well before your UPS went down and now it is having issues, it may be related to your power — but hard to say. I’ve not seen 49 errors related to power issues, but I can’t say it can’t happen. I’ve seen weird issues due to power or devices plugged into UPS, power strips or other such power outlets, and manufacturers recommend staying away from those, but maybe you need yours back. UPS’s will also filter noise from the line as well as compensate for power fluctuations. It may be that there is noise (electrical noise) in the power that is affecting your printer that won’t be evident unless checked with special equipment like an oscilloscope or other test equipment.

I’d say try fixing your UPS first and if it still fails, I’d try the formatter next. It’s odd though that it powers up OK, then 10 minutes or so later the error comes up. I’ve not encountered that symptom before.

wny2016

wny2016

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‎01-04-2019

11:39 AM


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Well, I had the printer turned off for a few hours — unplugged — and I plugged it back into the UPS. This was a week ago.

Since then no errors, performs perfectly! I believe that previously I had just turned it off, unplugged, immediately plugged back in. It sure seems to be like something «stuck» in the printer’s software/firmware somehow.

AlS77

AlS77


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‎01-09-2019

05:25 PM


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Glad it’s working. Whenever you turn off or unplug a printer, you should always wait a few minutes (at least 1 minute) before plugging back in/turning back on. That allows the printer to shut down completely and allow for a clean power up. Immediately never goes well. 

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Locked

‎12-21-2018

11:23 AM


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Product: Laserjet P3015

Operating System: Microsoft Windows 7 (64-bit)

I have a Laserjet P3015 on my network. It has developed a condition where after it is powered on for a half hour or so, it displays Error 49.FF04 and will not print.

I updated the firmware, no improvement.

I disconnected it from the network, powered off, then on. Same behavior: OK at first, then got the same error.

Planning to replace formatter board. Is this the best idea at this point?

TIA for your help!

5 REPLIES 5

AlS77

AlS77


268


74


17

11,817

Level 6

‎12-21-2018

07:21 PM


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  • Mark as New
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That is very odd. So, to make sure I understand, if you disconnect all data cables and leave the printer powered ON, it will eventually get the 49 error? 

Make sure you’re plugged directly into a wall power outlet and not into a power strip, surge protector or UPS. Any one of these can cause strange problems. Make sure the power you have is good, clean, stable power and not fluctuating or has other high power demanding devices on the same electrical circuit (i.e. microwave, refrigerator, etc.).

Typically a bad formatter will get a 49 error at power up, not 30 minutes later, unless there is a power or data problem. Maybe try plugging it in at a friends house to see if it still fails.

wny2016

wny2016

Author


100


0


6

11,787

Level 4

‎12-24-2018

09:27 AM


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Thanks for your reply. Actually, the error pops up after about only 10 minutes after the printer is switched on. I’ve had this printer for years, never had any problems with it. It used to be connected to the AC supply via a large APC UPS box, but  that UPS is now down due to battery failure, and haven’t gotten around to replacing the batteries as I have other UPS boxes to handle the network equipment that was also plugged into the unit with dead batteries.

The printer has been connected directly to the wall outlet. This is an old industrial park, and the AC supply is not all that great. The other UPS boxes go on battery due to over/under line voltage fluctiuations, maybe once a day for a few seconds. But the printer goes offline and pops the error message even when nothing is doing, as shown on the UPS box supply monitors. 

So, I dunno.

AlS77

AlS77


268


74


17

11,769

Level 6

‎12-27-2018

10:06 PM


HP Recommended

  • Mark as New
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Well, if it was working well before your UPS went down and now it is having issues, it may be related to your power — but hard to say. I’ve not seen 49 errors related to power issues, but I can’t say it can’t happen. I’ve seen weird issues due to power or devices plugged into UPS, power strips or other such power outlets, and manufacturers recommend staying away from those, but maybe you need yours back. UPS’s will also filter noise from the line as well as compensate for power fluctuations. It may be that there is noise (electrical noise) in the power that is affecting your printer that won’t be evident unless checked with special equipment like an oscilloscope or other test equipment.

I’d say try fixing your UPS first and if it still fails, I’d try the formatter next. It’s odd though that it powers up OK, then 10 minutes or so later the error comes up. I’ve not encountered that symptom before.

wny2016

wny2016

Author


100


0


6

11,740

Level 4

‎01-04-2019

11:39 AM


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Well, I had the printer turned off for a few hours — unplugged — and I plugged it back into the UPS. This was a week ago.

Since then no errors, performs perfectly! I believe that previously I had just turned it off, unplugged, immediately plugged back in. It sure seems to be like something «stuck» in the printer’s software/firmware somehow.

AlS77

AlS77


268


74


17

11,726

Level 6

‎01-09-2019

05:25 PM


HP Recommended

  • Mark as New
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Glad it’s working. Whenever you turn off or unplug a printer, you should always wait a few minutes (at least 1 minute) before plugging back in/turning back on. That allows the printer to shut down completely and allow for a clean power up. Immediately never goes well. 

Warning

Be alert for scammers posting fake support phone numbers and/or email addresses on the community.

If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.

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Сообщение Zloy_ded » Пт июн 03, 2011 3:23 pm

Когда ты прав, никто этого не запоминает. А как ошибешься — никто этого не забудет

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Сообщение Zloy_ded » Вт июн 07, 2011 12:25 pm

Когда ты прав, никто этого не запоминает. А как ошибешься — никто этого не забудет

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Сообщение Zloy_ded » Ср июн 08, 2011 9:19 am

Изменить размер шрифта ↓ВернутьИзменить размер шрифта ↑

kvg писал(а):Проверил все многочисленные пункты?

проверил всё,гоняю его который день,причем день может работать нормально,ну раз сам перезагрузится,зато на следующий,как сума сходит chainsa_w

Когда ты прав, никто этого не запоминает. А как ошибешься — никто этого не забудет

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Сообщение Zloy_ded » Ср июн 08, 2011 3:03 pm

Когда ты прав, никто этого не запоминает. А как ошибешься — никто этого не забудет

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Сообщение Zloy_ded » Пт июн 10, 2011 4:42 pm

Когда ты прав, никто этого не запоминает. А как ошибешься — никто этого не забудет

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Сообщение Zloy_ded » Ср июн 15, 2011 2:14 pm

Когда ты прав, никто этого не запоминает. А как ошибешься — никто этого не забудет


За это сообщение автора Zloy_ded поблагодарил:
kvg

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Locked

‎12-21-2018

11:23 AM


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Product: Laserjet P3015

Operating System: Microsoft Windows 7 (64-bit)

I have a Laserjet P3015 on my network. It has developed a condition where after it is powered on for a half hour or so, it displays Error 49.FF04 and will not print.

I updated the firmware, no improvement.

I disconnected it from the network, powered off, then on. Same behavior: OK at first, then got the same error.

Planning to replace formatter board. Is this the best idea at this point?

TIA for your help!

5 REPLIES 5

AlS77

AlS77


268


74


17

11,817

Level 6

‎12-21-2018

07:21 PM


HP Recommended

  • Mark as New
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That is very odd. So, to make sure I understand, if you disconnect all data cables and leave the printer powered ON, it will eventually get the 49 error? 

Make sure you’re plugged directly into a wall power outlet and not into a power strip, surge protector or UPS. Any one of these can cause strange problems. Make sure the power you have is good, clean, stable power and not fluctuating or has other high power demanding devices on the same electrical circuit (i.e. microwave, refrigerator, etc.).

Typically a bad formatter will get a 49 error at power up, not 30 minutes later, unless there is a power or data problem. Maybe try plugging it in at a friends house to see if it still fails.

wny2016

wny2016

Author


100


0


6

11,787

Level 4

‎12-24-2018

09:27 AM


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Thanks for your reply. Actually, the error pops up after about only 10 minutes after the printer is switched on. I’ve had this printer for years, never had any problems with it. It used to be connected to the AC supply via a large APC UPS box, but  that UPS is now down due to battery failure, and haven’t gotten around to replacing the batteries as I have other UPS boxes to handle the network equipment that was also plugged into the unit with dead batteries.

The printer has been connected directly to the wall outlet. This is an old industrial park, and the AC supply is not all that great. The other UPS boxes go on battery due to over/under line voltage fluctiuations, maybe once a day for a few seconds. But the printer goes offline and pops the error message even when nothing is doing, as shown on the UPS box supply monitors. 

So, I dunno.

AlS77

AlS77


268


74


17

11,769

Level 6

‎12-27-2018

10:06 PM


HP Recommended

  • Mark as New
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Well, if it was working well before your UPS went down and now it is having issues, it may be related to your power — but hard to say. I’ve not seen 49 errors related to power issues, but I can’t say it can’t happen. I’ve seen weird issues due to power or devices plugged into UPS, power strips or other such power outlets, and manufacturers recommend staying away from those, but maybe you need yours back. UPS’s will also filter noise from the line as well as compensate for power fluctuations. It may be that there is noise (electrical noise) in the power that is affecting your printer that won’t be evident unless checked with special equipment like an oscilloscope or other test equipment.

I’d say try fixing your UPS first and if it still fails, I’d try the formatter next. It’s odd though that it powers up OK, then 10 minutes or so later the error comes up. I’ve not encountered that symptom before.

wny2016

wny2016

Author


100


0


6

11,740

Level 4

‎01-04-2019

11:39 AM


HP Recommended

  • Mark as New
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Well, I had the printer turned off for a few hours — unplugged — and I plugged it back into the UPS. This was a week ago.

Since then no errors, performs perfectly! I believe that previously I had just turned it off, unplugged, immediately plugged back in. It sure seems to be like something «stuck» in the printer’s software/firmware somehow.

AlS77

AlS77


268


74


17

11,726

Level 6

‎01-09-2019

05:25 PM


HP Recommended

  • Mark as New
  • Permalink
  • Print

Glad it’s working. Whenever you turn off or unplug a printer, you should always wait a few minutes (at least 1 minute) before plugging back in/turning back on. That allows the printer to shut down completely and allow for a clean power up. Immediately never goes well. 

Warning

Be alert for scammers posting fake support phone numbers and/or email addresses on the community.

If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

  • English

    Open Menu

Powered by Khoros

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.

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