Hi! @Anuvind8131, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I understand you are getting a fatal error during printer software installation.
Don’t worry I’ll try to help you out.
Did you make any software or hardware changes on your laptop?
Do you get any error when you install the drivers on your PC?
Try the steps recommended below.
On the Windows taskbar, click Start (), and then click Shut Down ().
From the What do you want the computer to do? drop-down list, click Restart, and then click OK.
Download and install the latest printer software
Go to the HP website to download and install the most current version of the print driver and software for your printer.
Turn on the printer.
If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
Download the full feature printer software using this link.
Edit permissions for Users, Administrators, and SYSTEM
On the Windows taskbar, click Start.
Click My Computer.
Right-click System (C:), and then click Properties.
NOTE:
If your drive is not System (C:), change to your drive name and letter.
Click the Security tab.
Under Group or user names, click Users.
Under Permissions for Users and the Allow column, check these boxes:
Read & Execute
List Folder Contents
Read
Click Apply.
Under Group or user names, click Administrators.
Under Permissions for Administrators and the Allow column, check the same boxes as you did for Users, unless they are already checked.
Click Apply.
Under Group or user names, click SYSTEM.
Under Permissions for SYSTEM and the Allow column, check the same boxes as you did for Administrator and Users, unless they are already checked.
Click Apply.
Click OK.
Click Yes on the Windows Security message box.
If you receive an Error Applying Security message, click Continue.
On the Windows taskbar, click Start, and then click Shut Down.
From the What do you want the computer to do? drop-down menu, click Restart, and then click OK.
Try to install the HP printer software again.
Also, try creating a new user account on your PC and install the printer software.
Refer this article to further troubleshoot fatal errors during installation.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this works!
Have a great day ahead! ![]()
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up» on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
Hi! @Anuvind8131, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I understand you are getting a fatal error during printer software installation.
Don’t worry I’ll try to help you out.
Did you make any software or hardware changes on your laptop?
Do you get any error when you install the drivers on your PC?
Try the steps recommended below.
On the Windows taskbar, click Start (), and then click Shut Down ().
From the What do you want the computer to do? drop-down list, click Restart, and then click OK.
Download and install the latest printer software
Go to the HP website to download and install the most current version of the print driver and software for your printer.
Turn on the printer.
If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
Download the full feature printer software using this link.
Edit permissions for Users, Administrators, and SYSTEM
On the Windows taskbar, click Start.
Click My Computer.
Right-click System (C:), and then click Properties.
NOTE:
If your drive is not System (C:), change to your drive name and letter.
Click the Security tab.
Under Group or user names, click Users.
Under Permissions for Users and the Allow column, check these boxes:
Read & Execute
List Folder Contents
Read
Click Apply.
Under Group or user names, click Administrators.
Under Permissions for Administrators and the Allow column, check the same boxes as you did for Users, unless they are already checked.
Click Apply.
Under Group or user names, click SYSTEM.
Under Permissions for SYSTEM and the Allow column, check the same boxes as you did for Administrator and Users, unless they are already checked.
Click Apply.
Click OK.
Click Yes on the Windows Security message box.
If you receive an Error Applying Security message, click Continue.
On the Windows taskbar, click Start, and then click Shut Down.
From the What do you want the computer to do? drop-down menu, click Restart, and then click OK.
Try to install the HP printer software again.
Also, try creating a new user account on your PC and install the printer software.
Refer this article to further troubleshoot fatal errors during installation.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this works!
Have a great day ahead! ![]()
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up» on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
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- HP Community
- Printers
- LaserJet Printing
- hp laserjet 1536 dnf MFP..A FATAL ERROR OCCURED PREVENTING …
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- Float this Topic for Current User
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04-13-2019
04:25 AM
HP Recommended
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Product: laser jet 1536dnf MFP
Operating System: Microsoft Windows 7 (32-bit)
When I Pluged in USB CABLE IT AUTOMATICALLY INSTALLS DRIVER AND PRINTER IS READY TO USE AND IT IS NORMAL FOR PRINTING..BUT PROBLEM IS THAT I AM UNABLE TO USE SCANNER.AS I DONT FIND ANY USERINTEFACE FOR SCANNING..SO I DOWNLOADED DRIVERS FROM HP WEBSITE ACCORDING TO MY SYSTEM SPECIFICATION.BUT WHEN I INSTALL DRIVERS THERE COMES AN ERROR «A FATAL ERROR OCCURED PREVINTING PRODUCT USE», ANY HELP?
1 REPLY 1
04-13-2019
10:58 AM
HP Recommended
- Mark as New
- Permalink
Sometimes programs like antivirus will block the installation of hardware like this. If you have antivrius (does anyone not?) disable the antivirus while you are installing the software and then reactivate afterwards.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
-
English
Open Menu
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.
- Sign up
- Sign in
- HP Community
- Printers
- LaserJet Printing
- hp laserjet 1536 dnf MFP..A FATAL ERROR OCCURED PREVENTING …
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
04-13-2019
04:25 AM
HP Recommended
- Mark as New
- Permalink
Product: laser jet 1536dnf MFP
Operating System: Microsoft Windows 7 (32-bit)
When I Pluged in USB CABLE IT AUTOMATICALLY INSTALLS DRIVER AND PRINTER IS READY TO USE AND IT IS NORMAL FOR PRINTING..BUT PROBLEM IS THAT I AM UNABLE TO USE SCANNER.AS I DONT FIND ANY USERINTEFACE FOR SCANNING..SO I DOWNLOADED DRIVERS FROM HP WEBSITE ACCORDING TO MY SYSTEM SPECIFICATION.BUT WHEN I INSTALL DRIVERS THERE COMES AN ERROR «A FATAL ERROR OCCURED PREVINTING PRODUCT USE», ANY HELP?
1 REPLY 1
04-13-2019
10:58 AM
HP Recommended
- Mark as New
- Permalink
Sometimes programs like antivirus will block the installation of hardware like this. If you have antivrius (does anyone not?) disable the antivirus while you are installing the software and then reactivate afterwards.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
-
English
Open Menu
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.