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02-21-2019
10:32 AM
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Product: Color Laserjet MFP M477fnw
Operating System: Microsoft Windows 10 (64-bit)
Sorted through others with this error message, but didn’t see anything conclusive. According to the service manual the 59.F0 error says to replaced the Drum Assembly Motor which we did, but we are still experiencing the same problem. Sometimes you can power cycle and get a few print jobs before the error comes up again. As mentioned we have replaced the drum assembly motor, reseated the transfer unit and updated the firmware. The service manual gives no other part to try for this specific error.
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08-05-2019
07:23 PM
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It sounds like they updated the formatter firmware, not the DC Controller firmware. There are two different firmware that can be updated. Most everyone updates the formatter firmware which is publicly available from HP, but the DC Controller firmware (which is the link I supplied) will fix the 59 error and is not normally publicly available. You should keep this for future issues that you may run into.
7 people found this reply helpful
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02-22-2019
01:09 PM
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On M477 series the 59.F0 error is caused by a defective transfer belt.
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02-22-2019
01:15 PM
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From what I’ve read other places, your solution seems the most plausible. If we opt for the transfer belt (as opposed to replacing the unit), I will let you know how it turns out. Thanks.
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03-14-2019
03:40 PM
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Hi Friend,
Did you solve your printer problem after change IBT? I have M377 model, came with the same code, 59.F0. After we changed the Drum motor, still shows the same error message.
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03-15-2019
06:05 AM
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Our client has not opted yet for the repair so I don’t know yet. If they do the repair, I will post the results.
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08-04-2019
03:51 AM
— edited
02-19-2020
09:17 PM
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The 59.F0 error is typically the result of a small sensor switch inside the ITB (Intermediate Transfer Belt) assembly that is not working correctly. It will have variable amounts of resistance as it is activated during the course of operation and causes the error. It’s supposed to detect and report to the controller when the plates are moved into position to press the belt into contact for the toner cartridge drums for color printing. HP came out with a new version of firmware for the DC Controller board to ignore this shortly after I brought it to HP’s attention awhile ago. The previous fix was to replace the ITB assy., which worked most of the time, but the firmware update should be tried first as it is quick and simple and we’ve had great success with it so far.
Here’s the link for it:
https://www.dropbox.com/sh/liy40fjbmbfqhmj/AAAHQOsA-2Ap-upz-oG1nA_Fa?dl=0
8 people found this reply helpful
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08-05-2019
06:20 AM
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Hello Jason, Sorry for such a late reply. I just found out that the client replaced the transfer belt. It did not fix the problem. Another post said the firmware which was already done. The client ended up replacing the unit.
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08-05-2019
07:23 PM
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It sounds like they updated the formatter firmware, not the DC Controller firmware. There are two different firmware that can be updated. Most everyone updates the formatter firmware which is publicly available from HP, but the DC Controller firmware (which is the link I supplied) will fix the 59 error and is not normally publicly available. You should keep this for future issues that you may run into.
7 people found this reply helpful
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08-06-2019
06:02 AM
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Yes, you are right. It was the formatter firmware and not the DC Controller Firmware that was updated. Thank you for the distinction. I appreciate the info. Too bad HP doesn’t make that info more public. It would go a long way for customer relations and keep people from switching to a different brand. Thanks again.
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02-21-2019
10:32 AM
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Product: Color Laserjet MFP M477fnw
Operating System: Microsoft Windows 10 (64-bit)
Sorted through others with this error message, but didn’t see anything conclusive. According to the service manual the 59.F0 error says to replaced the Drum Assembly Motor which we did, but we are still experiencing the same problem. Sometimes you can power cycle and get a few print jobs before the error comes up again. As mentioned we have replaced the drum assembly motor, reseated the transfer unit and updated the firmware. The service manual gives no other part to try for this specific error.
1 ACCEPTED SOLUTION
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08-05-2019
07:23 PM
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It sounds like they updated the formatter firmware, not the DC Controller firmware. There are two different firmware that can be updated. Most everyone updates the formatter firmware which is publicly available from HP, but the DC Controller firmware (which is the link I supplied) will fix the 59 error and is not normally publicly available. You should keep this for future issues that you may run into.
7 people found this reply helpful
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25 REPLIES 25
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02-22-2019
01:09 PM
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On M477 series the 59.F0 error is caused by a defective transfer belt.
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02-22-2019
01:15 PM
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From what I’ve read other places, your solution seems the most plausible. If we opt for the transfer belt (as opposed to replacing the unit), I will let you know how it turns out. Thanks.
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03-14-2019
03:40 PM
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Hi Friend,
Did you solve your printer problem after change IBT? I have M377 model, came with the same code, 59.F0. After we changed the Drum motor, still shows the same error message.
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03-15-2019
06:05 AM
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Our client has not opted yet for the repair so I don’t know yet. If they do the repair, I will post the results.
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AlS77
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08-04-2019
03:51 AM
— edited
02-19-2020
09:17 PM
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The 59.F0 error is typically the result of a small sensor switch inside the ITB (Intermediate Transfer Belt) assembly that is not working correctly. It will have variable amounts of resistance as it is activated during the course of operation and causes the error. It’s supposed to detect and report to the controller when the plates are moved into position to press the belt into contact for the toner cartridge drums for color printing. HP came out with a new version of firmware for the DC Controller board to ignore this shortly after I brought it to HP’s attention awhile ago. The previous fix was to replace the ITB assy., which worked most of the time, but the firmware update should be tried first as it is quick and simple and we’ve had great success with it so far.
Here’s the link for it:
https://www.dropbox.com/sh/liy40fjbmbfqhmj/AAAHQOsA-2Ap-upz-oG1nA_Fa?dl=0
8 people found this reply helpful
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08-05-2019
06:20 AM
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Hello Jason, Sorry for such a late reply. I just found out that the client replaced the transfer belt. It did not fix the problem. Another post said the firmware which was already done. The client ended up replacing the unit.
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08-05-2019
07:23 PM
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It sounds like they updated the formatter firmware, not the DC Controller firmware. There are two different firmware that can be updated. Most everyone updates the formatter firmware which is publicly available from HP, but the DC Controller firmware (which is the link I supplied) will fix the 59 error and is not normally publicly available. You should keep this for future issues that you may run into.
7 people found this reply helpful
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08-06-2019
06:02 AM
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Yes, you are right. It was the formatter firmware and not the DC Controller Firmware that was updated. Thank you for the distinction. I appreciate the info. Too bad HP doesn’t make that info more public. It would go a long way for customer relations and keep people from switching to a different brand. Thanks again.
1 person found this reply helpful
Was this reply helpful?
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Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.
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11-03-2018
12:06 PM
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Product: HP Color LaserJet Pro MFP M477fdn
Operating System: Microsoft Windows 10 (64-bit)
As of a few days ago, when I send a job to the printer (via WiFi) the printer fires up, then chokes and I get «Error 59.FO Turn printer off then on again.» It’s happening 1-2 times a day now. Supposedly, a fix is to download and run HP_Color_LJ_Pro_MFP_M477-PCL_6_v3_Full_Soln_17171.exe but when I opened the file the only choices I had were to «uninstall software and drivers for this product from this computer,» or «install another HP device.» I don’t know what to do. Can anyone help?
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11-03-2018
01:21 PM
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This is a hardware issue ( transfer belt problem). You will need to check your warranty status and get your printer for repair.
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11-03-2018
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This is a hardware issue ( transfer belt problem). You will need to check your warranty status and get your printer for repair.
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SharonD
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11-04-2018
04:12 PM
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Thank you for your response. IMy printer is still under warranty, so I initiated a chat with support. But apparently, HP will not authorize a repair until some stranger takes control over my computer and tries remotely to fix a hardware problem (how does that work?). And I’m at work (it’s my home printer), so nothing was accomplished.
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11-04-2018
07:53 PM
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@SharonD,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Support Community’s private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work on behalf of HP
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Thank you, I will look for that message and follow the guidelines. Thank you for your patience to this newbie. 
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03-28-2019
09:32 AM
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We have this printer (M477fdn) and we are getting the same error. It is still on warranty so I called HP Tech support. I tried the virtual chat but it is useless in getting help. The HP tech support indeed remotely access my computer (‘though I was hesitant to allow her) to download the firmware because she has to log-in to another portal for her to «get» that firmware. The USB you want to save the firmware file should be formatted in fat32. I believe this is the only type the printer reads. So I installed the firmware and so far the error is gone. She verified that we are using an HP cartridge and that the ink is not low (I guess if the ink is not genuine and/or it is low, it might trigger that error message also). She said that if error comes back in few days it is a hardware issue.
The tech commented that this seems to be a common error with this printer and she already had 4 called with the same error before me. I asked if this is common, why is the firmware not available to the public where we can download it. She didn’t have a clear answer.
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Valsimot
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They probably updated DDC firmware to version 15101. It’s possible that firmware is still in a testing phase and HP will not release it public until they are sure it will fix this error permanently.
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04-26-2019
03:16 AM
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HP are aware of this I nearly sent my printer for recycling as all the info was that the parts would be too expensive to replace. it is solved by a firmware upgrade which took 2 minutes and all seems to be ok now. No need to call engineers or get a new printer this link ftp://dccfw:.Gbu1108@ftp.usa.hp.com
looks like this solved the problem but no idea why when they know there is a problem they dont just tell everyone!!!!!!
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05-24-2019
09:50 AM
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I just used your link and did as it instructed. It seems the issue is fixed now. I’ll give it some more time to see if the error will come up again though. Thank you for sharing!
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05-27-2019
12:11 PM
— last edited on
05-27-2019
12:15 PM
by
Cheron-Z
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hi,
,My email [edit]
error 59.CO is the sane 59.FO?
thanks
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.
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11-03-2018
12:06 PM
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Product: HP Color LaserJet Pro MFP M477fdn
Operating System: Microsoft Windows 10 (64-bit)
As of a few days ago, when I send a job to the printer (via WiFi) the printer fires up, then chokes and I get «Error 59.FO Turn printer off then on again.» It’s happening 1-2 times a day now. Supposedly, a fix is to download and run HP_Color_LJ_Pro_MFP_M477-PCL_6_v3_Full_Soln_17171.exe but when I opened the file the only choices I had were to «uninstall software and drivers for this product from this computer,» or «install another HP device.» I don’t know what to do. Can anyone help?
1 ACCEPTED SOLUTION
Valsimot
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11-03-2018
01:21 PM
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This is a hardware issue ( transfer belt problem). You will need to check your warranty status and get your printer for repair.
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68 REPLIES 68
Valsimot
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11-03-2018
01:21 PM
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This is a hardware issue ( transfer belt problem). You will need to check your warranty status and get your printer for repair.
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SharonD
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11-04-2018
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Thank you for your response. IMy printer is still under warranty, so I initiated a chat with support. But apparently, HP will not authorize a repair until some stranger takes control over my computer and tries remotely to fix a hardware problem (how does that work?). And I’m at work (it’s my home printer), so nothing was accomplished.
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11-04-2018
07:53 PM
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@SharonD,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Support Community’s private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work on behalf of HP
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SharonD
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Thank you, I will look for that message and follow the guidelines. Thank you for your patience to this newbie.
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03-28-2019
09:32 AM
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We have this printer (M477fdn) and we are getting the same error. It is still on warranty so I called HP Tech support. I tried the virtual chat but it is useless in getting help. The HP tech support indeed remotely access my computer (‘though I was hesitant to allow her) to download the firmware because she has to log-in to another portal for her to «get» that firmware. The USB you want to save the firmware file should be formatted in fat32. I believe this is the only type the printer reads. So I installed the firmware and so far the error is gone. She verified that we are using an HP cartridge and that the ink is not low (I guess if the ink is not genuine and/or it is low, it might trigger that error message also). She said that if error comes back in few days it is a hardware issue.
The tech commented that this seems to be a common error with this printer and she already had 4 called with the same error before me. I asked if this is common, why is the firmware not available to the public where we can download it. She didn’t have a clear answer.
Was this reply helpful?
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Valsimot
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03-28-2019
01:12 PM
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They probably updated DDC firmware to version 15101. It’s possible that firmware is still in a testing phase and HP will not release it public until they are sure it will fix this error permanently.
Was this reply helpful?
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04-26-2019
03:16 AM
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HP are aware of this I nearly sent my printer for recycling as all the info was that the parts would be too expensive to replace. it is solved by a firmware upgrade which took 2 minutes and all seems to be ok now. No need to call engineers or get a new printer this link ftp://dccfw:.Gbu1108@ftp.usa.hp.com
looks like this solved the problem but no idea why when they know there is a problem they dont just tell everyone!!!!!!
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pbri
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05-24-2019
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I just used your link and did as it instructed. It seems the issue is fixed now. I’ll give it some more time to see if the error will come up again though. Thank you for sharing!
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05-27-2019
12:11 PM
— last edited on
05-27-2019
12:15 PM
by
Cheron-Z
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hi,
,My email [edit]
error 59.CO is the sane 59.FO?
thanks
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.
Принтер или МФУ HP CLJ Pro M377 / M452 / M477 и другие модели выдают ошибку 59.F0 или 59.C0 выкл. и вкл. Устройство. Давайте разберемся в проблеме. Данная ошибка возникает после определенного пробега устройства. Ошибки в датчиках или по другому в концевиках. Ошибка 59.F0 означает что неисправна лента переноса, но если лента не прошла свой ресурс заявленным производителем, то какой смысл ее менять, да и к тому же это не дешевое удовольствие.
Что делать с ошибкой 59.C0 и 59.F0
Разберем в чем неисправность ошибки, в ленте переноса изображения есть микрик, в котором со временем окисляется контакт и мозги устройства сигнализируют ошибку, не дающую дальнейшей работы на оборудовании.
Что можно сделать в данной ситуации, самое простое заменить ленту, второе очистка микрика от окислов. Чтобы до него добраться сначала надо разобрать принтер и извлечь ленту переноса. Далее становится труднее, так как повредив перенос изображения, вы автоматически попадаете на замену ее. Сам датчик не разбирается легко, концевик можно извлечь с помощью иголок не повредив его крепление. Контакты нужно очистить и привезти в порядок. Мультиметр должен показывать сопротивление не больше одного ома. Чтоб сэкономить время и деньги вы всегда можете обратиться к нам по ремонту принтеров.
Замена ленты переноса или профилактика аппарата
При разборке узла переноса нужно быть очень внимательным, так как повредив узел уже нельзя будет добиться идеальной печати документов. По работе мастер извлекает ленту переноса, разбирает ее полностью, проводит профилактику, затем добирается до виновника ошибки. Так как к нам очень много заходит аппаратов с этими ошибками, у нас есть инструмент который легко извлекает ножку микрика из датчика.
Провести ремонт в нашем сервисе довольно просто, создав заявку или обратившись по другим контактам. Занимает по времени от одного до двух дней в зависимости от загруженности инженеров. Насколько долго это прослужит, прослужит до конца ресурса ленты переноса.
You need to have someone fix it for you.
But if you want do it yourself……..
It’s caused by so called sticky solenoid which seat behind formatter, ADF……
Not so easy to get to it. You need to take out ADF,left,right,upper case…. first.
Download a service manual first.
http://westhillprinters.blogspot.com/2011/12/sticky-solenoids.html
It controls black color and the other three colors (at the same time)to work with each other.
But because of sticky problem you got 59.C0 error.
What you need to do is to resolve the sticky solenoid issue.
Not an easy job to do but it’s not so difficult either.
No need to really take apart everything before you to get to it .
What you really need to do is making a piece of V shape of paper its dimention maybe is 0.3 * 1.2 cm.
And find some ways to insert it into and between the solenoid’s two metals to prevent the sticky issues happens again.
It will always has a small hole between gears and plastics. Find it out and insert the V shape paper into it.
After done that you will be fine.
Don’t even try to take apart everything to get to the solenoid it’s too hard to do that and will fail to reassembly back.
You need a thin paper don’t make it too thick!
