SUMMARY of Thread
Background:
First seen on an HP Color LJ CP2025, this error was typically seen when printing PDFs larger than 10 pages, especially when printing duplex. It has also been reported when printing from both XP and OSX versions of MS Word
Some models have some sort of defect in the paper pickup roller for paper tray 2. It causes a hesitation in loading the paper, causing it to be slightly out of alignment, to which the printer responds by automatically enters a cleaning cycle. Since the misfeed happens on the first printed side it spits it out without printing side 2 and leaves you with an operator interaction of pressing OK before it continues.
SOLUTIONS:
Use a different paper tray or the manual feed.
Pickup roller replacement may help. (if switching Tray 2’s paper type to a heavy paper type (e.g. «Heavy 111-130g») fixes the issue, this is likelier to be correct) (Part #’s RM1-4840-000CN and RM1-4426-000CN found on http://partsurfer.hp.com/Search.aspx?SearchText=CB494A
If all trays have the problem,
These settings need to be changed only in printers using ToolboxFX or EWS utility.
Leave the printer drivers with default settings.
In System Tab and Paper Handling:
Default Paper Size: A4 or Letter
Default Paper Type: Plain
Manual Feed: Off
Tray 1 Size: Any Size
Tray 1 Type: Any Type
Tray 2 Size: A4 or Letter
Tray 2 Type: Heavy 111-130g
Tray 3 Size: A4 or Letter
Tray 3 Type: Heavy 111-130g
In Paper Out Handling:
Select Specify Time and Action.
Paper Out Time: 0 Seconds
Paper Out Action: Override
In System Tab and Print Quality:
Power-On Calibration: 60 Minutes
Calibration Timing: 168 hours
Note: Tray 2 and Tray 3 availability will differ based on Models.
If that doesn’t help,
- Turn off the printer.
- With the printer off, press at the same time the right arrow button (>) and the Cancel button (X)
- With the previous buttons still pressed, turn the printer back on.
- Keep the buttons pressed until the message <Permanent Storage init.> appears on the printer. When you see this message release the cancel and right arrow buttons.
If that doesn’t help,
- Turn the printer off for about 2 minutes
- Reboot
- Go into the LCD menu under SERVICE and go to RESTORE DEFAULTS
- Push OK. Problem may occurs after a hundred pages.
Set Tray 2’s paper type to something specific not «not indicated»
If that doesn’t help,
If that doesn’t help,
If using non-HP toner cartridges, consider switching to an authentic cart.
If that doesn’t help,
Breaking up large PDF’s into smaller documents might help.
On the «Printer Settings» tab (networked version) in the option group,
Print Quality group:
Power-On Calibration: On
Calibration Timing: 168 Hours
click Apply button
Extended Print Modes change options in Optimize group:
Resistration: On
Jam Reduction: On
click Apply button
System Setup group:
Auto continue: On
click Apply button
Note on Universal Printer Driver:
1. If Printing from Windows apps use PCL5
2. If Printing from MS Office — use PCL6 (in order not to lose colors on complex pages/slides)
3. If Printing from Adobe apps (except Acrobat reader which can use PCL5 efficiently) use PS (expect lot of processing in printer with PS driver)
SUMMARY of Thread
Background:
First seen on an HP Color LJ CP2025, this error was typically seen when printing PDFs larger than 10 pages, especially when printing duplex. It has also been reported when printing from both XP and OSX versions of MS Word
Some models have some sort of defect in the paper pickup roller for paper tray 2. It causes a hesitation in loading the paper, causing it to be slightly out of alignment, to which the printer responds by automatically enters a cleaning cycle. Since the misfeed happens on the first printed side it spits it out without printing side 2 and leaves you with an operator interaction of pressing OK before it continues.
SOLUTIONS:
Use a different paper tray or the manual feed.
Pickup roller replacement may help. (if switching Tray 2’s paper type to a heavy paper type (e.g. «Heavy 111-130g») fixes the issue, this is likelier to be correct) (Part #’s RM1-4840-000CN and RM1-4426-000CN found on http://partsurfer.hp.com/Search.aspx?SearchText=CB494A
If all trays have the problem,
These settings need to be changed only in printers using ToolboxFX or EWS utility.
Leave the printer drivers with default settings.
In System Tab and Paper Handling:
Default Paper Size: A4 or Letter
Default Paper Type: Plain
Manual Feed: Off
Tray 1 Size: Any Size
Tray 1 Type: Any Type
Tray 2 Size: A4 or Letter
Tray 2 Type: Heavy 111-130g
Tray 3 Size: A4 or Letter
Tray 3 Type: Heavy 111-130g
In Paper Out Handling:
Select Specify Time and Action.
Paper Out Time: 0 Seconds
Paper Out Action: Override
In System Tab and Print Quality:
Power-On Calibration: 60 Minutes
Calibration Timing: 168 hours
Note: Tray 2 and Tray 3 availability will differ based on Models.
If that doesn’t help,
- Turn off the printer.
- With the printer off, press at the same time the right arrow button (>) and the Cancel button (X)
- With the previous buttons still pressed, turn the printer back on.
- Keep the buttons pressed until the message <Permanent Storage init.> appears on the printer. When you see this message release the cancel and right arrow buttons.
If that doesn’t help,
- Turn the printer off for about 2 minutes
- Reboot
- Go into the LCD menu under SERVICE and go to RESTORE DEFAULTS
- Push OK. Problem may occurs after a hundred pages.
Set Tray 2’s paper type to something specific not «not indicated»
If that doesn’t help,
If that doesn’t help,
If using non-HP toner cartridges, consider switching to an authentic cart.
If that doesn’t help,
Breaking up large PDF’s into smaller documents might help.
On the «Printer Settings» tab (networked version) in the option group,
Print Quality group:
Power-On Calibration: On
Calibration Timing: 168 Hours
click Apply button
Extended Print Modes change options in Optimize group:
Resistration: On
Jam Reduction: On
click Apply button
System Setup group:
Auto continue: On
click Apply button
Note on Universal Printer Driver:
1. If Printing from Windows apps use PCL5
2. If Printing from MS Office — use PCL6 (in order not to lose colors on complex pages/slides)
3. If Printing from Adobe apps (except Acrobat reader which can use PCL5 efficiently) use PS (expect lot of processing in printer with PS driver)
Ниже приводится решение данной проблемы.
Знакомая многим ситуация: при загрузке большого количества печати на принтер, печать останавливается после нескольких листов и на аппарате возникает надпись «очистка…» . При этом, при печати листов по одному, такой проблемы не возникает. После проведение «очистки», принтер не возобновляет печать, а «радует» пользователя новым сообщением «ОШИБКА ПЕЧАТИ. НАЖМИТЕ ОК ДЛЯ ПРОДОЛЖЕНИЯ». Выполнение рекомендованного действия, не решает проблемы. В лучшем случае, удается напечатать еще несколько страниц. А для печати всего загруженного задания приходится действовать по такому алгоритму ни один раз. Печать большого количества листов может стать не очень забавным приключением на большую часть рабочего дня. И что же делать?
Начать следует с просмотра журнала состояний.
Скорее всего, там встретится большое количество кодов означающих «Замятие бумаги» (коды ошибок 13.0000;13.0001).
Проблема возникает в результате того, что бумага из лотка поступает позже, чем формируется изображение на ленте переноса. А отсутствие бумаги влечет уничтожение сформированного изображения, т.к переносить его попросту некуда.
Возникновение проблемы со скоростью подачи первого листа отображается в виде ошибки «замятие в лотке», а следом происходит очистка ленты.
При задержке второго и последующих листов, после очищения изображения возникает надпись «MISPRINT» или «ОШИБКА ПЕЧАТИ».
Один из методов исправления ошибки, замена бумаги. Рекомендуется использовать бумагу с плотностью 111-130 г/кв.м. Такая плотность бумаги позволяет немного снизить скорость печати, что позволяет бумаге успевать на датчик регистрации. Впрочем, замена бумаги — это лечение симптомов, а не причины проблемы.
Для полного устранения проблемы требуется заменить RM1-4426-000 Ролик подхвата HP LJ CP1210/1215/ 1510/1515/1518/1525/ 2025/ CM1312/2320/1415/ Canon MF8050Cn/8030Cn/ MF8080/8040/ MF8350Cdn/ (HP). (он может называться также ролик подхвата (захвата) / отделения / подачи бумаги).
Если нет желания или возможности заменить ролик, можно попытаться над ним поработать. Для начала ролик необходимо обработать средством для восстановления резиновых поверхностей (например, таким).
Если изменений не наступило, можно попробовать усилить прижим резиновой части ролика. Этого можно добиться подклеив несколько слоев простой изоленты на основание (муфту) ролика.
При работе с роликом следует обратить внимание, что клипса удерживающая резинку на ролике может легко сломаться. И, напоследок, не забудьте, что для снятия ролика необходимо его повернуть (через сервисное меню) в положение замены.
- Sign up
- Sign in
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Color LaserJet CP2025n makes noise but never prints, prin…
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
01-16-2022
10:09 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Started off by suddenly just printing in black. Was half way through a print job and the last few pages were only black ink. Tried to send the job again, this time it stopped printing. Would make the noise as if it were printing but then nothing prints. Makes the noise for a very long time. I’ve tried to delete and reinstall the printer with no success. I was able to print a demo sheet from the printer menu itself — prints only in black. If I try to print any other reports from the printer menu it makes the noise and doesn’t print anything. Just keeps spooling for a long time. I’ve cleaned and calibrated and still no luck. All cartridges are fairly new and HP products. I am using Mac Monterey OS. It had been working fine for years.
4 REPLIES 4
01-17-2022
02:00 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
If it prints black only then it is likely a failure in the alienation system that disengages the color cartridges when printing black to reduce wear and tear. Could be a bad motor, worn component or something stuck in there. Can you post a video of the noise?
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Was this reply helpful?
Yes
No
01-17-2022
05:39 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi! My printer has an error code. I cleaned it, i got new ink cartridges. Error message says 0xc18a0206
Can you help me get this to print?
Thanks
Was this reply helpful?
Yes
No
camhtx
Author
2
0
0
230
New member
01-17-2022
11:47 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Can’t figure out how to post the video but it’s basically the sound it makes when it’s printing except it prints nothing.
Was this reply helpful?
Yes
No
01-17-2022
12:37 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
If it is the same noise as normal printing a video would not help. Usually when people say making noise they mean, something out of the ordinary.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Was this reply helpful?
Yes
No
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
-
English
Open Menu
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.
- Sign up
- Sign in
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Color LaserJet CP2025n makes noise but never prints, prin…
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
01-16-2022
10:09 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Started off by suddenly just printing in black. Was half way through a print job and the last few pages were only black ink. Tried to send the job again, this time it stopped printing. Would make the noise as if it were printing but then nothing prints. Makes the noise for a very long time. I’ve tried to delete and reinstall the printer with no success. I was able to print a demo sheet from the printer menu itself — prints only in black. If I try to print any other reports from the printer menu it makes the noise and doesn’t print anything. Just keeps spooling for a long time. I’ve cleaned and calibrated and still no luck. All cartridges are fairly new and HP products. I am using Mac Monterey OS. It had been working fine for years.
4 REPLIES 4
01-17-2022
02:00 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
If it prints black only then it is likely a failure in the alienation system that disengages the color cartridges when printing black to reduce wear and tear. Could be a bad motor, worn component or something stuck in there. Can you post a video of the noise?
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Was this reply helpful?
Yes
No
01-17-2022
05:39 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi! My printer has an error code. I cleaned it, i got new ink cartridges. Error message says 0xc18a0206
Can you help me get this to print?
Thanks
Was this reply helpful?
Yes
No
camhtx
Author
2
0
0
230
New member
01-17-2022
11:47 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Can’t figure out how to post the video but it’s basically the sound it makes when it’s printing except it prints nothing.
Was this reply helpful?
Yes
No
01-17-2022
12:37 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
If it is the same noise as normal printing a video would not help. Usually when people say making noise they mean, something out of the ordinary.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Was this reply helpful?
Yes
No
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
-
English
Open Menu
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.