When trying to import .mov files to After Effects CC 2020, I get the following error:
After Effects error: Could not open source file. Please check that file exists with correct permissions. (86 :: 1)
This is then followed by:
After Effects error: file ‘filename.mov’ cannot be imported — this ‘MooV’ file is damaged or unsupported.
I am using After Effects 2020 v 17.1.3
My OS is: macOS Catalina v 10.15.6
My QuickTime version is: 10.5
I have seen windows users who don’t have QuickTime installed run into similiar issues remedy it by downloading QuickTime. As I have QuickTime installed, this doesn’t work. I have uninstalled and reinstalled QuickTime and AE, both to no avail. I also downgraded to the previous version of a AE which gave me the same error. Moving the files to the desktop, renaming them and moving them back to their original folder seemed to work for other people who have encountered this problem, but not for me.
The files in question were exported from iMovie by another team member offsite, but I am still able to import and open other .mov files that were edited and exported iMovie too with the exact same codecs and specs as the ones causing me trouble when compared in Finder, so the issue doesn’t seem applicable to all .mov files.
I have been looking for answers for 8 hours now and am incredibly frustrated. With deadlines looming a solution would be greatly appreciated.
Regards,
Jack.
When trying to import .mov files to After Effects CC 2020, I get the following error:
After Effects error: Could not open source file. Please check that file exists with correct permissions. (86 :: 1)
This is then followed by:
After Effects error: file ‘filename.mov’ cannot be imported — this ‘MooV’ file is damaged or unsupported.
I am using After Effects 2020 v 17.1.3
My OS is: macOS Catalina v 10.15.6
My QuickTime version is: 10.5
I have seen windows users who don’t have QuickTime installed run into similiar issues remedy it by downloading QuickTime. As I have QuickTime installed, this doesn’t work. I have uninstalled and reinstalled QuickTime and AE, both to no avail. I also downgraded to the previous version of a AE which gave me the same error. Moving the files to the desktop, renaming them and moving them back to their original folder seemed to work for other people who have encountered this problem, but not for me.
The files in question were exported from iMovie by another team member offsite, but I am still able to import and open other .mov files that were edited and exported iMovie too with the exact same codecs and specs as the ones causing me trouble when compared in Finder, so the issue doesn’t seem applicable to all .mov files.
I have been looking for answers for 8 hours now and am incredibly frustrated. With deadlines looming a solution would be greatly appreciated.
Regards,
Jack.
 |
Номер ошибки: | Ошибка 86 1 |
| Название ошибки: | Adobe After Effects Error 86 1 | |
| Описание ошибки: | Ошибка 86 1: Возникла ошибка в приложении Adobe After Effects. Приложение будет закрыто. Приносим извинения за неудобства. | |
| Разработчик: | Adobe Systems Inc. | |
| Программное обеспечение: | Adobe After Effects | |
| Относится к: | Windows XP, Vista, 7, 8, 10, 11 |
Сводка «Adobe After Effects Error 86 1
Это наиболее распространенное условие «Adobe After Effects Error 86 1», известное как ошибка времени выполнения (ошибка). Разработчики программного обеспечения пытаются обеспечить, чтобы программное обеспечение было свободным от этих сбоев, пока оно не будет публично выпущено. К сожалению, такие проблемы, как ошибка 86 1, могут не быть исправлены на этом заключительном этапе.
Некоторые пользователи могут столкнуться с сообщением «Adobe After Effects Error 86 1» при использовании Adobe After Effects. Когда это происходит, конечные пользователи программного обеспечения могут сообщить Adobe Systems Inc. о существовании ошибки 86 1 ошибок. Затем Adobe Systems Inc. исправляет эти дефектные записи кода и сделает обновление доступным для загрузки. Чтобы исправить любые документированные ошибки (например, ошибку 86 1) в системе, разработчик может использовать комплект обновления Adobe After Effects.
Когда происходит ошибка 86 1?
«Adobe After Effects Error 86 1» чаще всего может возникать при загрузке Adobe After Effects. Мы можем определить, что ошибки во время выполнения ошибки 86 1 происходят из:
Ошибка 86 1 Crash — Ошибка 86 1 может привести к полному замораживанию программы, что не позволяет вам что-либо делать. Это возникает, когда Adobe After Effects не работает должным образом или не знает, какой вывод будет подходящим.
Утечка памяти «Adobe After Effects Error 86 1» — этот тип утечки памяти приводит к тому, что Adobe After Effects продолжает использовать растущие объемы памяти, снижая общую производительность системы. Это может быть вызвано неправильной конфигурацией программного обеспечения Adobe Systems Inc. или когда одна команда запускает цикл, который не может быть завершен.
Ошибка 86 1 Logic Error — логическая ошибка возникает, когда компьютер производит неправильный вывод, даже если вход правильный. Когда точность исходного кода Adobe Systems Inc. низкая, он обычно становится источником ошибок.
Основные причины Adobe Systems Inc. ошибок, связанных с файлом Adobe After Effects Error 86 1, включают отсутствие или повреждение файла, или, в некоторых случаях, заражение связанного Adobe After Effects вредоносным ПО в прошлом или настоящем. Как правило, решить проблему можно заменой файла Adobe Systems Inc.. Помимо прочего, в качестве общей меры по профилактике и очистке мы рекомендуем использовать очиститель реестра для очистки любых недопустимых записей файлов, расширений файлов Adobe Systems Inc. или разделов реестра, что позволит предотвратить появление связанных с ними сообщений об ошибках.
Классические проблемы Adobe After Effects Error 86 1
Усложнения Adobe After Effects с Adobe After Effects Error 86 1 состоят из:
- «Ошибка программы Adobe After Effects Error 86 1. «
- «Ошибка программного обеспечения Win32: Adobe After Effects Error 86 1»
- «Извините за неудобства — Adobe After Effects Error 86 1 имеет проблему. «
- «Файл Adobe After Effects Error 86 1 не найден.»
- «Adobe After Effects Error 86 1 не найден.»
- «Ошибка запуска программы: Adobe After Effects Error 86 1.»
- «Файл Adobe After Effects Error 86 1 не запущен.»
- «Ошибка Adobe After Effects Error 86 1. «
- «Adobe After Effects Error 86 1: путь приложения является ошибкой. «
Проблемы Adobe After Effects Adobe After Effects Error 86 1 возникают при установке, во время работы программного обеспечения, связанного с Adobe After Effects Error 86 1, во время завершения работы или запуска или менее вероятно во время обновления операционной системы. Важно отметить, когда возникают проблемы Adobe After Effects Error 86 1, так как это помогает устранять проблемы Adobe After Effects (и сообщать в Adobe Systems Inc.).
Причины ошибок в файле Adobe After Effects Error 86 1
Проблемы Adobe After Effects и Adobe After Effects Error 86 1 возникают из отсутствующих или поврежденных файлов, недействительных записей реестра Windows и вредоносных инфекций.
В первую очередь, проблемы Adobe After Effects Error 86 1 создаются:
- Поврежденная или недопустимая запись реестра Adobe After Effects Error 86 1.
- Файл Adobe After Effects Error 86 1 поврежден от вирусной инфекции.
- Другая программа злонамеренно или по ошибке удалила файлы, связанные с Adobe After Effects Error 86 1.
- Другая программа, конфликтующая с Adobe After Effects Error 86 1 или другой общей ссылкой Adobe After Effects.
- Поврежденная загрузка или неполная установка программного обеспечения Adobe After Effects.
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Adobe Employee
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Dec 27, 2019
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Hi there,
We’re sorry for the experience you’ve had. Error 86::1 usually occurs when the media files do not get linked properly inside Adobe After Effects.
However, I would not jump to any conclusion. I understand that you would want to efficiently finish your project. We’d like to offer help in case you decide to update to AE 2020. 
Thanks,
Shivangi
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In Response To Shivangi_Gupta
Hi,
I have this exact problem with AE 2020 on my Mac. What is the fix for this problem?
Robbert
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In Response To huffenreuter
Yes you can easily fix that problum by changing extention name …
while using windows 10
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Apr 22, 2020
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In Response To DevValladares
Hi all,
We’re sorry for the delay in response. Could you share the following information?
- What kind of media files are you using?
- Where have you saved the media?
- Does it happen with every project?
Let us know. We’re here to help.
Thanks,
Shivangi
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Apr 18, 2021
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In Response To Shivangi_Gupta
hello team adobe
im really facing the problem of 86:1 file format not supported glitch now can we pls get a soultion i mean whats the use of after effects if it cant take in an mp4 file or an avi file i mean fix the software…. Is this what we payed for?
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In Response To DevValladares
sure, tell me what is the problum?
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Jun 07, 2020
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In Response To Shivangi_Gupta
Hello Adobe, I have been trying to fix this for days but I don´t found a solution. Adobe After Effects doesn´t import any file. I have Quicktime installed. The same happens with Premire Pro.
The error is:
After Effects error: Could not open source file. Please check that file exists with correct persmissions
(86::1)
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Hey!
I’ve been facing the same issue when trying to import screen recordings (.mov) into after effects. And I could not import it into adobe media encoder either.
2 quick fixes I found are:
1) You might need to download Quicktime for this. Open your video in Quicktime and go to file>export>1080(or choose any resolution you want), follow the instructions, give it a name and export! You will now be able to use this video in after effects CC 2020.
You can take it one step further and convert this new file to MP4 in adobe media encoder. I did this as I find it less of a hassle to work with MP4 files than .mov files in both AE CC 2019 & 2020. I’m not sure if there’s any actual merit to doing this but in the past when I’ve worked with .mov files, the footage would be purple and green when I’d open the project months later. But this didn’t happen to the MP4 files in the same composition or project.
2) If it’s a short video and you don’t have Quicktime or can’t download it ut you have good enoguh internet to do other stuff, you could try this way. I reeeeally don’t reommend this method for obvious reasons but if you absolutely need to get your footage into after effects and create a video real fast, you can use this method. Convert your video on any online video converting website and import the converted video into your composition. The quickest way I could find was converting it to MP4 and then importing this new converted MP4 into my composition. But this method is quite shady and not very reliable for big files. Use the first one!
Hope this helps
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In Response To Mara97
Hi there,
Thanks for sharing the best practices here. I’m sure it will be helpful for other users.
Regards,
Shivangi
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In Response To Shivangi_Gupta
I am facing the same issue, the problem still not resolved !
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In Response To Sanil.M5C43
me neither help please i have trouble in finishing my projects tried every thing you said here
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I’m having the same problem with After Effects and some problems with Preimere. I can not import MP4 files most of the time. I have been on the phone for hours trying to get Adobe to fix it but they have no solution. I installed 2019 and it worked, then 2021 so starting working in 2021 assuming it would be OK. I spent a few days editing a project, then in the end I could import videos again. I called it up in 2019 and half the videos didn’t play. When I tried to export it there were little glitches in the video that weren’t there before. Now I can’t make any changes to it. You need to fix this software!!
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In Response To Janet5F90
Hi Adobe
Please help. I’ve done an upgrade from AE 17.4 to 17.6. That is all nothing else changed, same Windows 10 version, same quicktime. Now I get a bunch of errors I did not this morning. 86::1 for all my .mov and bunch of 48 :: 72. Basically the update has bricked AE.
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In Response To pienkie01
I’ve tried uninstalling an installing 17.5.1, but the problem persists. Uninstall and manualy removed any AE CC2020 folders from documents and Program files then rolled back all the way to 17.1.1.
Seems to be working for now.
Lost half the day troubleshooting. Great!
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In Response To pienkie01
Same problem since 2 weeks ago, cannot import .mov, everything is updated. I even formated my PC for a solution but I had the same problem. Sadly Adobe doesn`t answer my call but at the end of the month the payment will be done with no failures. P.D: I have 5-6 friends with similar issues with codecs or exports.
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In Response To Janet5F90
I upgraded my operating system to 1909 instead of 1809. I received an alert to upgrade my drivers. After upgrading nt OS and my drivers everything is working
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I upgraded my operating system to 1909 instead of 1809. I received an alert to upgrade my drivers. After upgrading windows OS and my drivers everything is working
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Feb 12, 2021
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In Response To Janet5F90
Same Issue. I created a video on my PC in After Effects a week ago. Needed to make an update to it today and it would not import any mp4 files.
this '.mp4' file is damaged or unsupported.
"After Effects error : Could not open source file. Please check that file exists with correct permissions. (86 ::1 )"
After Affects upgraded between that time. I had to backtrack one version 17.7 to 17.6.0 to correct the issue. Now I’m worried about upgrading again as I need to go back to videos to edit them for other purposes.
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Using AfterEffects 2021 — My situation was that the videos were already imported and were working…nothing changed I have even exported the entire project with compositions and no issues for 3 weeks. Then suddenly I am getting this 86-1 issue on 2 videos from Envato Elements (yet I used 4 videos from there). Whatever found a fix.
Solution: I take the MP4 files that are getting flagged and convert them to MP4 (H.264) again through Media Encoder 2020. Boom no warnings when imported after getting reconverted to MP4’s.
No idea what patch/updated happened that caused AE to freak out on the videos but now everything is working like it used to.
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Please change file name extention like ( avi , flv )
it will work .. if you are using windows 10 ,
= first select the video then goto view and check file name extention… then rename the video.
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May 04, 2021
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I’ve seen this behaviour on Windows using OneDrive. Slightly renaming the file to, like changing spaces to dashes solved it. Very odd issue. It affected both Ae and Pr.
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May 06, 2021
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In Response To Joost van der Hoeven
So when I import mp4 from my phone from gdrive my AE have this kind of error 
HELP
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Hi there,
We’re sorry for the experience you’ve had. Error 86::1 usually occurs when the media files do not get linked properly inside Adobe After Effects.
However, I would not jump to any conclusion. I understand that you would want to efficiently finish your project. We’d like to offer help in case you decide to update to AE 2020. 
Thanks,
Shivangi
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/10941043#M104602
Feb 22, 2020
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In Response To Shivangi_Gupta
Hi,
I have this exact problem with AE 2020 on my Mac. What is the fix for this problem?
Robbert
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May 04, 2021
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In Response To huffenreuter
Yes you can easily fix that problum by changing extention name …
while using windows 10
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In Response To Shivangi_Gupta
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Apr 22, 2020
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In Response To DevValladares
Hi all,
We’re sorry for the delay in response. Could you share the following information?
- What kind of media files are you using?
- Where have you saved the media?
- Does it happen with every project?
Let us know. We’re here to help.
Thanks,
Shivangi
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In Response To Shivangi_Gupta
hello team adobe
im really facing the problem of 86:1 file format not supported glitch now can we pls get a soultion i mean whats the use of after effects if it cant take in an mp4 file or an avi file i mean fix the software…. Is this what we payed for?
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/12013521#M170105
May 04, 2021
May 04, 2021
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In Response To DevValladares
sure, tell me what is the problum?
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11189868#M114231
Jun 07, 2020
Jun 07, 2020
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In Response To Shivangi_Gupta
Hello Adobe, I have been trying to fix this for days but I don´t found a solution. Adobe After Effects doesn´t import any file. I have Quicktime installed. The same happens with Premire Pro.
The error is:
After Effects error: Could not open source file. Please check that file exists with correct persmissions
(86::1)
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/10950661#M105016
Feb 27, 2020
Feb 27, 2020
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Hey!
I’ve been facing the same issue when trying to import screen recordings (.mov) into after effects. And I could not import it into adobe media encoder either.
2 quick fixes I found are:
1) You might need to download Quicktime for this. Open your video in Quicktime and go to file>export>1080(or choose any resolution you want), follow the instructions, give it a name and export! You will now be able to use this video in after effects CC 2020.
You can take it one step further and convert this new file to MP4 in adobe media encoder. I did this as I find it less of a hassle to work with MP4 files than .mov files in both AE CC 2019 & 2020. I’m not sure if there’s any actual merit to doing this but in the past when I’ve worked with .mov files, the footage would be purple and green when I’d open the project months later. But this didn’t happen to the MP4 files in the same composition or project.
2) If it’s a short video and you don’t have Quicktime or can’t download it ut you have good enoguh internet to do other stuff, you could try this way. I reeeeally don’t reommend this method for obvious reasons but if you absolutely need to get your footage into after effects and create a video real fast, you can use this method. Convert your video on any online video converting website and import the converted video into your composition. The quickest way I could find was converting it to MP4 and then importing this new converted MP4 into my composition. But this method is quite shady and not very reliable for big files. Use the first one!
Hope this helps
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Adobe Employee
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11070750#M109723
Apr 22, 2020
Apr 22, 2020
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In Response To Mara97
Hi there,
Thanks for sharing the best practices here. I’m sure it will be helpful for other users.
Regards,
Shivangi
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11289280#M117253
Jul 15, 2020
Jul 15, 2020
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In Response To Shivangi_Gupta
I am facing the same issue, the problem still not resolved !
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11978418#M168744
Apr 18, 2021
Apr 18, 2021
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In Response To Shivangi_Gupta
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/12463793#M183592
Oct 21, 2021
Oct 21, 2021
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In Response To Sanil.M5C43
me neither help please i have trouble in finishing my projects tried every thing you said here
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Community Beginner
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11753917#M159762
Jan 14, 2021
Jan 14, 2021
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I’m having the same problem with After Effects and some problems with Preimere. I can not import MP4 files most of the time. I have been on the phone for hours trying to get Adobe to fix it but they have no solution. I installed 2019 and it worked, then 2021 so starting working in 2021 assuming it would be OK. I spent a few days editing a project, then in the end I could import videos again. I called it up in 2019 and half the videos didn’t play. When I tried to export it there were little glitches in the video that weren’t there before. Now I can’t make any changes to it. You need to fix this software!!
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Explorer
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11766786#M160188
Jan 19, 2021
Jan 19, 2021
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In Response To Janet5F90
Hi Adobe
Please help. I’ve done an upgrade from AE 17.4 to 17.6. That is all nothing else changed, same Windows 10 version, same quicktime. Now I get a bunch of errors I did not this morning. 86::1 for all my .mov and bunch of 48 :: 72. Basically the update has bricked AE.
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Explorer
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11766894#M160189
Jan 19, 2021
Jan 19, 2021
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In Response To pienkie01
I’ve tried uninstalling an installing 17.5.1, but the problem persists. Uninstall and manualy removed any AE CC2020 folders from documents and Program files then rolled back all the way to 17.1.1.
Seems to be working for now.
Lost half the day troubleshooting. Great!
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11785868#M160815
Jan 26, 2021
Jan 26, 2021
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In Response To pienkie01
Same problem since 2 weeks ago, cannot import .mov, everything is updated. I even formated my PC for a solution but I had the same problem. Sadly Adobe doesn`t answer my call but at the end of the month the payment will be done with no failures. P.D: I have 5-6 friends with similar issues with codecs or exports.
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Community Beginner
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11793441#M161062
Jan 29, 2021
Jan 29, 2021
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In Response To Janet5F90
I upgraded my operating system to 1909 instead of 1809. I received an alert to upgrade my drivers. After upgrading nt OS and my drivers everything is working
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Community Beginner
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11793453#M161064
Jan 29, 2021
Jan 29, 2021
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In Response To Janet5F90
I upgraded my operating system to 1909 instead of 1809. I received an alert to upgrade my drivers. After upgrading windows OS and my drivers everything is working
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11828831#M162254
Feb 12, 2021
Feb 12, 2021
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In Response To Janet5F90
Same Issue. I created a video on my PC in After Effects a week ago. Needed to make an update to it today and it would not import any mp4 files.
this '.mp4' file is damaged or unsupported.
"After Effects error : Could not open source file. Please check that file exists with correct permissions. (86 ::1 )"
After Affects upgraded between that time. I had to backtrack one version 17.7 to 17.6.0 to correct the issue. Now I’m worried about upgrading again as I need to go back to videos to edit them for other purposes.
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/11989058#M169153
Apr 22, 2021
Apr 22, 2021
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Using AfterEffects 2021 — My situation was that the videos were already imported and were working…nothing changed I have even exported the entire project with compositions and no issues for 3 weeks. Then suddenly I am getting this 86-1 issue on 2 videos from Envato Elements (yet I used 4 videos from there). Whatever found a fix.
Solution: I take the MP4 files that are getting flagged and convert them to MP4 (H.264) again through Media Encoder 2020. Boom no warnings when imported after getting reconverted to MP4’s.
No idea what patch/updated happened that caused AE to freak out on the videos but now everything is working like it used to.
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Community Beginner
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/12013442#M170102
May 04, 2021
May 04, 2021
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Please change file name extention like ( avi , flv )
it will work .. if you are using windows 10 ,
= first select the video then goto view and check file name extention… then rename the video.
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Community Expert
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/12013554#M170106
May 04, 2021
May 04, 2021
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I’ve seen this behaviour on Windows using OneDrive. Slightly renaming the file to, like changing spaces to dashes solved it. Very odd issue. It affected both Ae and Pr.
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/t5/after-effects-discussions/error-86-1-after-effects-2020-in-windows-10/m-p/12019499#M170309
May 06, 2021
May 06, 2021
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In Response To Joost van der Hoeven
So when I import mp4 from my phone from gdrive my AE have this kind of error 
HELP
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