116 357 xerox ошибка

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1. 04-27-2019

   
   

   #1

   Versalink C505 error 116-357 Is this a corrupted print job?
   

   So the printer appears locked up.

   Does the sound like a corrupted print job?

   I will go maybe tomorrow and see if rebooting and disconnecting the patch cable clears the code.

   I was just wondering if anyone has seen this, and has any advice.

   Thank you got any input.
   Have a great weekend, Jim

   ---

2. 04-27-2019

   
   

   #2

   Re: Versalink C505 error 116-357 Is this a corrupted print job?
   

   Be ready to reload software as a first try.
   Second is to replace the board.

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3. 04-27-2019

   
   

   #3

   Re: Versalink C505 error 116-357 Is this a corrupted print job?
   

   Yes, have seen it across the board on many models. This is sometimes easy but sometimes a bit more complicated to fix. After you clear the print queue, clear the job from the printer. Make sure the print port within the driver is set to LPR printing instead of Raw/9100. Definitely do not want WDS port. If you really want to be thorough, update to latest firmware and model specific driver vs the universal/global driver. Also, within LPR printer port be sure to uncheck SNMP setting. Cheers.

   Sent from my iPhone using Tapatalk

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4. 04-27-2019

   
   

   #4

   Re: Versalink C505 error 116-357 Is this a corrupted print job?
   

   really? by software, do you mean firmware? printer driver?
   or what might be on the printers NVR ??

   thank you for the advice.
   have a great day, Jim

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5. 04-27-2019

   
   

   #5

   Re: Versalink C505 error 116-357 Is this a corrupted print job?
   

   This is what edoc say:

   116-357 PS Fatal System Error

   Perform the steps that follow:

   1. Switch off, then switch on the machine, GP 4.
   2. Check the version of Controller ROM.
      1. Perform GP 9, Software Version Upgrade.

   3. Switch off, then switch on the machine, GP 4.
   4. Install a new;
      1. ESS PWB, PL 18.1 Item 5 (C505/C605) or PL 18.5 Item 5 (C605_Tall) or PL 18.9 Item 5 (C500/C600).

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6. 04-27-2019

   
   

   #6

   Re: Versalink C505 error 116-357 Is this a corrupted print job?
   

   Hi, thanks for the help.
   is the ROM software upgrade something that requires the Xerox service tech laptop and proprietary software to install?

   or is it a tech friendly upgrade done like a driver or firmware download??

   thank you very much, Jim

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7. 04-27-2019

   
   

   #7

   Re: Versalink C505 error 116-357 Is this a corrupted print job?
   

   Originally Posted by tonerjockey
   

   Hi, thanks for the help.
   is the ROM software upgrade something that requires the Xerox service tech laptop and proprietary software to install?
   or is it a tech friendly upgrade done like a driver or firmware download??
   thank you very much, Jim

   not 100% sure…

   have u tried via Altboot?

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8. 04-27-2019

   
   

   #8

   Re: Versalink C505 error 116-357 Is this a corrupted print job?
   

   i’m gonna check the current version in the printer now with what is on the site.

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9. 04-29-2019

   
   

   #9

   

   
   Senior Tech
   

   100+ Posts

   

   

   

   

   

   ---

   Rep Power

   30

   Re: Versalink C505 error 116-357 Is this a corrupted print job?
   

   I think before you go crazy..your original idea was best first.

   Unplug the machine, disconnect the ethernet cable at machine, power back on, go into jobs que and delete everything.

   Reboot machine try printing config page. If config page and demo page prints fine, then plug in patch ethernet cable from you laptop,
   and send a print job and see what happens.

   If you end up with the same error code than at least you know it’s not something on thier network casuing the problem.

   THEN you can proceed to NVRAM, Alboot, Firmware, Parts, etc…

   Try the easy stuff first.

   ---

10. 04-29-2019

    
    

    #10

    Re: Versalink C505 error 116-357 Is this a corrupted print job?
    

    Thanks.I am waiting for customer to tell me if it clears after a reboot and disconnected patch cable.

    I’ll follow up tomorrow.

    Have a nice evening, Jim

    ---

Tags for this Thread

Due to an error in software processing, subsequent processes cannot be performed.

Initial Actions

Power Off/On

Procedure

•

Remove and re-install or replace the System Memory and Page Memory DIMMs

35.2).

•

Ensure that the customer is programming a job within the parameters of the machine uti-

lizing the UI.

•

Check the sw version of the controller sw — update if required

•

Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware

module, EEPROM)

•

Replace RAM DIMM on ESS PWB

(PL

•

Replace ESS PWB

(PL

35.2) (If not fixed by this, reinstall the original ESS PWB)

Status Indicator RAPs

116-357, 116-358

35.2)

BUS Updated 12/2011

116-358 Salutation Software RAP

An internal shutdown occurred after a Salutation processing error.

Initial Actions

Power Off/On

Procedure

(PL

•

Change the system data 700-530 to «0» and disable the automatic startup boot operation

at SystemFail (make sure to reset to 1 when complete

•

Remove and re-install or replace the System Memory and Page Memory DIMMs

35.2).

•

Specially check for faulty ports or Net connection. Check which of the following ports is

faulty.

–

SNTP

–

NetWare

–

Salutation IO

–

SMB

–

Port 9100

–

USB

–

lpd

–

FTP Serv

–

MailIO

–

IPP

–

Check the sw version of the controller sw — update if required

–

Replace ESS PWB

(PL

07/2011

2-868

35.2) (If not fixed by this, reinstall the original ESS PWB)

WorkCentre 5335 Family Service Documentation

(PL

Initial Issue

service

  

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