Содержание
- Xbox App Error 0x80070057? Try these fixes
- Check Available Storage
- Check User Account Group
- Clear Microsoft Store Cache
- Reinstall Xbox App
- 0x80070057 код ошибки xbox
- Вопрос
- Ответы
- Все ответы
Xbox App Error 0x80070057? Try these fixes
While using the Xbox app on their Windows machines, some users have been getting the error code 0x80070057. In some cases, the error code pops up when a user is trying to login into Xbox Live while others get the problem when trying to update or install a new game on their PC. As it turns out, usually this error message is associated with insufficient storage space for when you are trying to install an update or download a new game entirely. In the case of logging in, the problem can be caused by the user account that you are using or the temporary files of the Microsoft Store app. In this article, we will be showing you how to resolve the error code in question so just follow through.
Xbox App Error Code 0x80070057
As it turns out, Windows users are able to download and play Xbox console games on their Windows machines using a Game Pass. For this purpose, the Xbox app, which has its own share of issues like the 0xbba error, is required to be installed on the system. Like we have touched on earlier as well, there are different reasons why the problem in question may occur and before we get into the different methods that you can use to resolve the issue, let us first go through the different reasons of why the error code appears in the first place. So, without further ado, let us get right into it.
- User Account Permissions — One of the reasons, as discovered by a user with the same issue, seems to be related to the user account that you might be using. If the user account has restricted permissions, the error code in question can pop up.
- Insufficient Storage — In case you are downloading a new game or updating an already installed one, you need to make sure that you have sufficient storage space for the update or game to be installed. In case you don’t, the error message will arise.
- Microsoft Store Cache — As it turns out, in some cases, the problem can also be triggered by the temporary files of the said application. In such a scenario, to resolve the issue, you will have to clear out the cache.
Now that we have gone through the list of different causes which may result in the error code, let us get started with the different methods that can be used to circumvent the issue.
Check Available Storage
As it turns out, the first thing that you should do when you encounter the error code in question is to make sure that you have sufficient storage available. This is because when you are downloading or updating a game, it takes up some additional space on your drive and when the required amount of space is not available, it can result in different errors.
Therefore, go ahead and check the storage available on your system before proceeding. We would recommend having some additional space in abundance than the required amount so that you are completely on the safe side. If you have enough space available and the problem still appears to persist, move on to the methods down below.
Check User Account Group
Another thing that can possibly result in the error code mentioned above is the permissions of the user account that you are using. This has been reported by a user who was facing a similar issue and it happened to be caused by the fact that his user account was not assigned to any group and thus lacked basic permissions.
As such, you should also check the group that your user account is assigned to and make any changes if required. You will be needing an administrator for this so make sure you are signed into an admin account. After that, follow the instructions given down below:
- First of all, open up the Run dialog box by pressing Windows key + R on your keyboard.
- In the Run dialog box, type in lusrmgr.msc and then hit the Enter key.
Opening up Users and Groups Window - On the Local Users and Groups window, select the Users folder and then on the right hand side, double click on the user account that you are signed into.
All Users - This will open up a Properties window. Switch to the Member Of tab and there you will be shown the groups that you are a member of.
User Groups Member - Make sure that you are at least a member of the Users group. In case you aren’t, click on the Add button.
- Then, in the provided area, type in Users and then click the Check Names button.
Searching for Users Group - Click the OK button. Follow it up by clicking Apply and OK again. See if that resolves the issue for you.
Clear Microsoft Store Cache
As it turns out, another way that you can resolve the problem in question is by deleting the Microsoft Store cache on your computer. Cache is essentially temporary files that are stored on your system that help improve your experience on the application. To clear out Microsoft Store’s cache, follow the instructions that are given down below:
- First of all, open up the Windows Settings app by pressing Windows key + I on your keyboard.
Windows Settings - On the Settings app, make your way to Apps. On Windows 11, you will have to navigate to the Apps tab on the left hand side.
- There, click the Apps & features option provided.
Apps Settings - From the list of apps, search for Microsoft Store and then click the Advanced options option.
Navigating to Microsoft Store Advanced Options - On the Advanced options screen, click the Reset button to clear out the cache.
Resetting Microsoft Store - Once that is done, go ahead and see if the problem still persists.
Reinstall Xbox App
Finally, if none of the above solutions have fixed the problem for you, then it is very likely that the issue may be caused by the installation files of the Xbox app. In such a scenario, you can try to fix the issue by removing the app from your system and then installing it again. To do this, follow the instructions that are given down below:
- First of all, open up the Control Panel by searching for it in the Start Menu.
Opening up Control Panel - On the Control Panel window, click the Uninstall a program option under Programs.
Control Panel - From the list of installed applications, look for the Xbox app and then double click on it to uninstall it from your system.
- Once that is done, go ahead and restart your system in order to get rid of the residual files as well.
- After doing that, go ahead and install the app again. Once the app is installed, see if the error code still appears.
Источник
0x80070057 код ошибки xbox
Вопрос
I’m running Windows 8.1 Pro RTM , downloaded from MSDN. I was running Windows 8.1 Pro Preview last week.
When I try to install the Music/Video app from the Windows Store, I get: » Something happened and your purchase can’t be completed. Error code 0x80070057 «.
The problem I’m having is specific to those two apps; not sure if the error happens with other apps, but I was able to install Skype, XBox Game and Mail, Calendar and Contacts apps (to name a few that may be related). I was able to install Music/Video apps in Windows 8.1 Preview.
I searched all over the Internet and this error code, apparently, means A LOT of things. However, all of them seem to be related to Windows Update .
Things I have already done:
— “Allow apps to use my location” option is enable
— Reset the Windows Update cache ( SoftwareDistribution folder)
— Made sure I have a payment method associated to my account (I had one already on my account, as I recently purchased an Xbox Music Pass subscription, but it did not appear on the Windows Store in my PC)
— Run the Windows Update Troubleshooter (for Windows 8)
— Tried another Microsoft Account
— Restarted the PC (several times)
— Tried a clean boot
So now I have a paid subscription to Xbox Music Pass , but cannot use the app in Windows 8.1.
Additional info:
Several entries are added to the Windows Event Viewer when I try to install the apps:
In «System» as error:
Installation Failure: Windows failed to install the following update with error 0x80070057: Microsoft.ZuneMusic.
In «Application» as information (there are 4 entries similar to these):
Entry 1 :
Fault bucket -447141636, type 5
Event Name: WindowsUpdateFailure2
Response: Not available
These files may be available here:
Rechecking for solution: 0
Report Id: a4674d4a-1eef-11e3-8252-0026b680138b
Report Status: 0
Hashed bucket: 28ad90a084285a6dd42c7ed543613c83
Entry 2 :
Fault bucket -475741696, type 5
Event Name: AppxDeploymentFailureBlue
Response: Not available
These files may be available here:
Rechecking for solution: 0
Report Id: a211a14d-1eef-11e3-8252-0026b680138b
Report Status: 0
Hashed bucket: a0383539d2e678f5f837e648a8a2b137
Ответы
Well, I finally could «fix» this issue. What I did, was:
1) Turn my Microsoft (connected) account into a local account
2) Created a new local account (with administrative privileges)
3) Switched to this new account and converted it to a Microsoft account (using the original one)
4) Deleted the old one
After this, the music app was automatically installed and available after the account’s initial setup and I was able to sign in with no problem at all.
The culprit, I think, was an option presented to me during the Windows installation process: I selected to install my PC as a «new PC», but I checked the option «Sync my start screen» (don’t know why, actually). As I was coming from Windows 8.1 preview, I think this might have screwed things up a little bit.
During this process of switching from Microsoft accounts to local accounts, I encountered the same problem I saw in another thread: the installed Music app was a «preview» instead of the final app and I was unable to update or uninstall it.
Все ответы
Well, I finally could «fix» this issue. What I did, was:
1) Turn my Microsoft (connected) account into a local account
2) Created a new local account (with administrative privileges)
3) Switched to this new account and converted it to a Microsoft account (using the original one)
4) Deleted the old one
After this, the music app was automatically installed and available after the account’s initial setup and I was able to sign in with no problem at all.
The culprit, I think, was an option presented to me during the Windows installation process: I selected to install my PC as a «new PC», but I checked the option «Sync my start screen» (don’t know why, actually). As I was coming from Windows 8.1 preview, I think this might have screwed things up a little bit.
During this process of switching from Microsoft accounts to local accounts, I encountered the same problem I saw in another thread: the installed Music app was a «preview» instead of the final app and I was unable to update or uninstall it.
Due to the lack of response to this thread it has been marked and closed. Please start a new thread if you have a similar issue.
Thanks for your understanding and hope the issue will be resolved soon!
Roger Lu
TechNet Community Support
- Изменено EMMmmmmmm Moderator 20 сентября 2013 г. 3:17 1
How can you close a thread after LESS THAN FIVE DAYS of inactivity, on an unsolved problem? and furthermore, why am I able to reply to it?
I encountered this issue as well. Closing a ongoing issue due to «lack of response» when the latest reply was less than 2 days ago. That’s new.
It happened on a domain user. After spending an hour with different «solutions», I resulted to something similar to Jorge’s: deleting the user profile and signing in again.
I also have this problem, as does a coworker.
Xbox Music and Xbox Video both have this problem. The suggested resolution did not work either.
Ok, for some reason, Music mysteriously started working on my laptop -but not the slate- but Video still dead everywhere.
I managed to repair Video on my laptop, and I am convinced that this is the right process. I am writing a very short version of the process now, as I am in the middle of something. Btw, last night I tried to nuke the files and registry and was unsuccesful (thanks System Restore!).
Basically, the apps must be uninstalled for the current user (for all users) AND must also be uninstalled from the «staging area» so they are redownloaded again. This «staging area» is under the control of the user account LocalSystem, no less.
Warning: Nasty, system disabling stuff below. Warned.
In order to remove from an app from this staging area, the remove app PowerShell script must be executed under LocalSystem authority. A SysInternals tool is what allows one to run a PowerShell script as LocalSystem. The tool is PSExec, located at http://technet.microsoft.com/en-us/sysinternals/bb897553
Once a PowerShell shell with the LocalSystem authority has been opened, the script to uninstall can be used. Note that I used it only after I had uninstalled the app from every user on the system (the script only removes the app from the current user, in this case LocalSystem).
To LIST the installed apps:
In my case it listed the Video app like this:
Publisher : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
PackageFullName : Microsoft.ZuneVideo_2.2.41.0_x64__8wekyb3d8bbwe
InstallLocation : C:Program FilesWindowsAppsMicrosoft.ZuneVideo_2.2.41.0_x64__8wekyb3d8bbwe
tip: S-1-5-18 is LocalSystem 😉
*** Create a restore point now . Make sure that the System Protection function is turned ON, it is off by default.
To remove the app I used:
Where the exact package name came from the list obtained with GetAppxPackage.
Once executed, verify that the package is gone by running GetAppxPackage again.
Then I followed these steps to reinstall:
— Out of precaution, reset the store (wsreset.exe) and rebooted.
— Locate the app (Video) on the store
— Download it (noticing that it takes some time performing an actual download). Installed.
— Launched the app for the first time: Crashed.
— Uninstalled and reinstalled again
PS: Sorry, I can’t figure this formatting thing here.
Источник
While using the Xbox app on their Windows machines, some users have been getting the error code 0x80070057. In some cases, the error code pops up when a user is trying to login into Xbox Live while others get the problem when trying to update or install a new game on their PC. As it turns out, usually this error message is associated with insufficient storage space for when you are trying to install an update or download a new game entirely. In the case of logging in, the problem can be caused by the user account that you are using or the temporary files of the Microsoft Store app. In this article, we will be showing you how to resolve the error code in question so just follow through.
As it turns out, Windows users are able to download and play Xbox console games on their Windows machines using a Game Pass. For this purpose, the Xbox app, which has its own share of issues like the 0xbba error, is required to be installed on the system. Like we have touched on earlier as well, there are different reasons why the problem in question may occur and before we get into the different methods that you can use to resolve the issue, let us first go through the different reasons of why the error code appears in the first place. So, without further ado, let us get right into it.
- User Account Permissions — One of the reasons, as discovered by a user with the same issue, seems to be related to the user account that you might be using. If the user account has restricted permissions, the error code in question can pop up.
- Insufficient Storage — In case you are downloading a new game or updating an already installed one, you need to make sure that you have sufficient storage space for the update or game to be installed. In case you don’t, the error message will arise.
- Microsoft Store Cache — As it turns out, in some cases, the problem can also be triggered by the temporary files of the said application. In such a scenario, to resolve the issue, you will have to clear out the cache.
Now that we have gone through the list of different causes which may result in the error code, let us get started with the different methods that can be used to circumvent the issue.
Check Available Storage
As it turns out, the first thing that you should do when you encounter the error code in question is to make sure that you have sufficient storage available. This is because when you are downloading or updating a game, it takes up some additional space on your drive and when the required amount of space is not available, it can result in different errors.
Therefore, go ahead and check the storage available on your system before proceeding. We would recommend having some additional space in abundance than the required amount so that you are completely on the safe side. If you have enough space available and the problem still appears to persist, move on to the methods down below.
Check User Account Group
Another thing that can possibly result in the error code mentioned above is the permissions of the user account that you are using. This has been reported by a user who was facing a similar issue and it happened to be caused by the fact that his user account was not assigned to any group and thus lacked basic permissions.
As such, you should also check the group that your user account is assigned to and make any changes if required. You will be needing an administrator for this so make sure you are signed into an admin account. After that, follow the instructions given down below:
- First of all, open up the Run dialog box by pressing Windows key + R on your keyboard.
- In the Run dialog box, type in lusrmgr.msc and then hit the Enter key.
Opening up Users and Groups Window - On the Local Users and Groups window, select the Users folder and then on the right hand side, double click on the user account that you are signed into.
All Users - This will open up a Properties window. Switch to the Member Of tab and there you will be shown the groups that you are a member of.
User Groups Member - Make sure that you are at least a member of the Users group. In case you aren’t, click on the Add button.
- Then, in the provided area, type in Users and then click the Check Names button.
Searching for Users Group - Click the OK button. Follow it up by clicking Apply and OK again. See if that resolves the issue for you.
Clear Microsoft Store Cache
As it turns out, another way that you can resolve the problem in question is by deleting the Microsoft Store cache on your computer. Cache is essentially temporary files that are stored on your system that help improve your experience on the application. To clear out Microsoft Store’s cache, follow the instructions that are given down below:
- First of all, open up the Windows Settings app by pressing Windows key + I on your keyboard.
Windows Settings - On the Settings app, make your way to Apps. On Windows 11, you will have to navigate to the Apps tab on the left hand side.
- There, click the Apps & features option provided.
Apps Settings - From the list of apps, search for Microsoft Store and then click the Advanced options option.
Navigating to Microsoft Store Advanced Options - On the Advanced options screen, click the Reset button to clear out the cache.
Resetting Microsoft Store - Once that is done, go ahead and see if the problem still persists.
Reinstall Xbox App
Finally, if none of the above solutions have fixed the problem for you, then it is very likely that the issue may be caused by the installation files of the Xbox app. In such a scenario, you can try to fix the issue by removing the app from your system and then installing it again. To do this, follow the instructions that are given down below:
- First of all, open up the Control Panel by searching for it in the Start Menu.
Opening up Control Panel - On the Control Panel window, click the Uninstall a program option under Programs.
Control Panel - From the list of installed applications, look for the Xbox app and then double click on it to uninstall it from your system.
- Once that is done, go ahead and restart your system in order to get rid of the residual files as well.
- After doing that, go ahead and install the app again. Once the app is installed, see if the error code still appears.
Kamil Anwar
Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.
Несмотря на то, что Microsoft максимально упростила процесс установки своей операционной системы на компьютеры пользователей, сами пользователи довольно часто сталкиваются с различными ошибками установки, которые так и не позволяют завершить процесс инсталляции. Сегодня подробнее будет рассмотрена ошибка с кодом 0х80070057.
Способы решения ошибки
Обращаем ваше внимание на то, если вы затрудняетесь самостоятельно выявить причину неполадки, рекомендуем не откладывать поход в сервисный центр.
Способ 1: проверка контрольной суммы на загрузочном носителе и перезапись флешки (диска)
Прежде всего, следует заподозрить неполадку, связанную именно с загрузочным носителем. Как правило, ошибка 0х80070057 в большинстве случаев возникает из-за несовпрадения контрольной суммы. Значит, нам необходимо проверить это, чтобы подтвердить или исключить данную вероятность причины ошибки.
Для этого вам потребуется воспользоваться на любом другом рабочем компьютере утилитой Hash Tab. Запустив ее, выберите в качестве источника образ операционной системы. На экране отобразятся контрольные суммы, которые вам и необходимо сравнить с теми, что указаны на сайте, откуда вы скачивали образ. Совпадают? Тогда образ корректный.
Если образ корректный, тогда попробуйте перезаписать съемный носитель, желательно, используя на этот раз другую флешку или диск. Для записи дистрибутива на носитель можете воспользоваться другой программой.
В случае, если контрольные суммы не совпадают, вам следует скачать дистрибутив операционной системы с иного источника и прежде, чем вы его запишите, проверьте контрольные суммы.
Способ 2: проверка работоспособности операционной памяти
Проблема с загрузочным носителем не подтвердилась? Тогда неполадка куда серьезнее, и второе, о чем вам необходимо подумать, столкнувшись с ошибкой – это проблемы в работе оперативной памяти.
Если компьютер ранее вскрывался, ремонтировался или в него была установлена другая оперативная память, обязательно загляните под его корпус и проверьте, все ли планки до конца вставлены.
Если проблем с правильностью их установки не было обнаружено, необходимо проверять работоспособность каждого модуля по отдельности. Для этого выньте из оперативной памяти все планки кроме одной и проверьте работоспособность последней с помощью утилиты MemTest.
Проблема не выявлена? Удалите рабочую планку и вставьте следующую, точно так же проверив ее на работоспособность. Таким образом вам необходимо продиагностировать все планки.
Если вы выявили нерабочую планку, удалите ее и попробуйте установить операционную систему уже без нее.
Способ 3: переподключение SATA-кабеля
Если неполадка заключается не в оперативной памяти, значит, возможно, сбоит жесткий диск, который и необходимо проверять.
Прежде всего, проверьте SATA-кабель. Если его целостность в порядке, следует попробовать подключить его к другому SATA-разъему на материнской плате. Если есть возможность, замените SATA-кабель на новый и проверьте наличие ошибки.
Способ 4: проверка жесткого диска
Теперь следует проверить жесткий диск на наличие бэд-секторов. Для этих целей вы можете использовать программу MHDD или Victoria. Если в результате сканирования программа выявит внушительное количество битых секторов, жесткий диск необходимо заменить.
Это основные способы выявления причины ошибки 0х80070057, которые вы можете провести в домашних условиях. Если ни один способ не помог вам устранить неполадку, вероятно, причина кроется в материнской плате, а здесь лучше сразу обратиться в сервисный центр. Если вы ранее уже сталкивались с ошибкой 0х80070057, в комментариях расскажите, каким образом вам ее удалось победить.
Исправить ошибку 0x80070057 в Windows 10
Многие пользователи начали сталкиваться с ошибкой 0x80070057 в Windows 10. Эта ошибка очень масштабируема и она может появится при использовании Центра обновления Windows (установки или обновления), выполнении резервного копирования, магазина Microsoft или когда параметр задан неверно.
Код ошибки 0x80070057 в Windows
1. Устранение неполадок Центра обновлений
Если вы сталкивайтесь с ошибкой 0x80070057 в Центре обновления Windows, то логичным будет сделать воспользоваться стандартной процедурой по решению проблем. Откройте «Параметры» > «Обновления и безопасность» > «Устранение неполадок» > справа найдите «Центр обновления Windows».
2. Проверка групповых политик
Нажмите Win + R и введите gpedit. msc и перейдите «Конфигурация компьютера» > «Административные шаблоны» > «Компоненты Windows» > «Центр обновления Windows» > справа найдите «Настройка автоматического обновления» и параметр должен быть «Не задана«. Если у вас другой, то нажмите два раза по нему и задайте значение.
3. Переименовать папку с обновлениями
Нажмите Win + R и введите %SystemRoot%, чтобы открыть каталог Windows.
Если вы увидите сообщение «Операция не может быть завершена, так как эти папки открыты в другой программе» при переименовании папки, то запустите командую строку от имени админа и введите следующие команды для остановки служб обновления:
Как только вы остановили службы, вы сможете переименовать папку SoftwareDistributon. Теперь запустите службы обратно командами ниже.
4. Резервное копирование и обновление Windows
Если вы получаете ошибку 0x80070057 при резервном копировании или обновлении или установки обновлений Windows, может быть ошибка параметр задан неверно или неверный параметр, то нажмите комбинацию кнопок Win + R и введите regedit, чтобы открыть редактор реестра, и перейдите по следующему пути:
Перезагрузите ПК и проверьте устранена ли ошибка, если нет то приступайте к ниже пункту.
Открываем заново реестр и переходим по пути:
Далее переходим по пути:
5. Целостность системных файлов
Запустите командную от имени администратора и введите команды по порядку, дожидаясь окончания процесса после каждой:
6. Перегистрация всех UWP приложений
Если вы получаете ошибку 0x80070057 при загрузке приложений из магазина Windows, то отличным решением будет переустановить все UWP заново и сбросить кеш microsoft Store. Запустите PowerShell от имени администратора и введите следующий апплет:
Перезагрузите ПК и проверьте устранена ли проблема, если нет, то выполните ниже пункт.
Теперь нажмите сочетание кнопок Win + R и введите wsreset. Дождитесь окончание процесса и таким образом кеш microsoft store будет очищен.
Источники:
https://www. softrew. ru/instructions/1833-sposoby-ustraneniya-oshibki-0h80070057.html
https://mywebpc. ru/windows/0x80070057-windows-10/
I’m running Windows 8.1 Pro RTM, downloaded from MSDN. I was
running Windows 8.1 Pro Preview last week.
When I try to install the Music/Video app from the Windows Store,
I get: «Something happened and your purchase can’t be completed. Error code 0x80070057«.
The problem I’m having is specific to those two apps; not sure if the error happens with other apps, but I was able to install Skype, XBox Game and Mail,
Calendar and Contacts apps (to name a few that may be related). I was able to install Music/Video apps in Windows 8.1 Preview.
I searched all over the Internet and this error code, apparently, means A LOT of things. However, all of them seem to be related to Windows
Update.
Things I have already done:
—
Run WSReset
—
I checked everything in this list: http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store
—
“Allow apps to use my location” option is enable
—
Reset the Windows Update cache (SoftwareDistribution folder)
—
Made sure I have a payment method associated to my account (I had one already on my account, as I recently purchased an Xbox Music Pass subscription, but it did not appear
on the Windows Store in my PC)
—
Followed this tutorial (the apps are not listed as installed):http://www.pocketables.com/2012/10/how-to-fix-fruit-ninja-or-any-other-broken-app-on-windows-8.html
—
Tried this: http://johndandison.com/blog/post/2012/04/05/Windows-8-Metro-Apps-Store-Windows-Update-WSUS.aspx
—
Run the Windows Update Troubleshooter (for Windows 8)
—
Tried another Microsoft Account
—
Restarted the PC (several times)
—
Tried a clean boot
So now I have a paid subscription to Xbox Music Pass, but cannot
use the app in Windows 8.1.
Additional info:
Several entries are added to the Windows Event Viewer when I try to install the apps:
In «System» as error:
Installation Failure: Windows failed to install the following update with error 0x80070057: Microsoft.ZuneMusic.
In «Application» as information (there are 4 entries similar to these):
Entry 1:
Fault bucket -447141636, type 5
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9600.16384
P2: 80070057
P3: 258AE4BD-202B-48B1-AFCB-FD7025FF2C6A
P4: Install
P5: 101
P6: Unmanaged {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
P7: 80070057
P8:
P9:
P10:
Attached files:
These files may be available here:
C:ProgramDataMicrosoftWindowsWERReportArchiveNonCritical_7.9.9600.16384_f3b2df7453db80b547783248c61ddc8259227ba_00000000_1095d204
Analysis symbol:
Rechecking for solution: 0
Report Id: a4674d4a-1eef-11e3-8252-0026b680138b
Report Status: 0
Hashed bucket: 28ad90a084285a6dd42c7ed543613c83
Entry 2:
Fault bucket -475741696, type 5
Event Name: AppxDeploymentFailureBlue
Response: Not available
Cab Id: 0
Problem signature:
P1: 80070057
P2: 3
P3: 0
P4: NONE
P5: 6.3.9600.16384
P6: 428
P7:
P8:
P9:
P10:
Attached files:
C:WindowsTempAppXDeploymentServer_9C56BA59-B2DD-0007-7ABE-569CDDB2CE01.evtx
C:WindowsTempAppXPackaging_9C56BA59-B2DD-0007-7ABE-569CDDB2CE01.evtx
C:WindowsTempAppxErrorReport_9C56BA59-B2DD-0007-7ABE-569CDDB2CE01.txt
These files may be available here:
C:ProgramDataMicrosoftWindowsWERReportArchiveNonCritical_80070057_53271a53a7cc8ee7b993899817d0dac1c284133_00000000_19e5cb4d
Analysis symbol:
Rechecking for solution: 0
Report Id: a211a14d-1eef-11e3-8252-0026b680138b
Report Status: 0
Hashed bucket: a0383539d2e678f5f837e648a8a2b137
I’m running Windows 8.1 Pro RTM, downloaded from MSDN. I was
running Windows 8.1 Pro Preview last week.
When I try to install the Music/Video app from the Windows Store,
I get: «Something happened and your purchase can’t be completed. Error code 0x80070057«.
The problem I’m having is specific to those two apps; not sure if the error happens with other apps, but I was able to install Skype, XBox Game and Mail,
Calendar and Contacts apps (to name a few that may be related). I was able to install Music/Video apps in Windows 8.1 Preview.
I searched all over the Internet and this error code, apparently, means A LOT of things. However, all of them seem to be related to Windows
Update.
Things I have already done:
—
Run WSReset
—
I checked everything in this list: http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store
—
“Allow apps to use my location” option is enable
—
Reset the Windows Update cache (SoftwareDistribution folder)
—
Made sure I have a payment method associated to my account (I had one already on my account, as I recently purchased an Xbox Music Pass subscription, but it did not appear
on the Windows Store in my PC)
—
Followed this tutorial (the apps are not listed as installed):http://www.pocketables.com/2012/10/how-to-fix-fruit-ninja-or-any-other-broken-app-on-windows-8.html
—
Tried this: http://johndandison.com/blog/post/2012/04/05/Windows-8-Metro-Apps-Store-Windows-Update-WSUS.aspx
—
Run the Windows Update Troubleshooter (for Windows 8)
—
Tried another Microsoft Account
—
Restarted the PC (several times)
—
Tried a clean boot
So now I have a paid subscription to Xbox Music Pass, but cannot
use the app in Windows 8.1.
Additional info:
Several entries are added to the Windows Event Viewer when I try to install the apps:
In «System» as error:
Installation Failure: Windows failed to install the following update with error 0x80070057: Microsoft.ZuneMusic.
In «Application» as information (there are 4 entries similar to these):
Entry 1:
Fault bucket -447141636, type 5
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.9.9600.16384
P2: 80070057
P3: 258AE4BD-202B-48B1-AFCB-FD7025FF2C6A
P4: Install
P5: 101
P6: Unmanaged {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
P7: 80070057
P8:
P9:
P10:
Attached files:
These files may be available here:
C:ProgramDataMicrosoftWindowsWERReportArchiveNonCritical_7.9.9600.16384_f3b2df7453db80b547783248c61ddc8259227ba_00000000_1095d204
Analysis symbol:
Rechecking for solution: 0
Report Id: a4674d4a-1eef-11e3-8252-0026b680138b
Report Status: 0
Hashed bucket: 28ad90a084285a6dd42c7ed543613c83
Entry 2:
Fault bucket -475741696, type 5
Event Name: AppxDeploymentFailureBlue
Response: Not available
Cab Id: 0
Problem signature:
P1: 80070057
P2: 3
P3: 0
P4: NONE
P5: 6.3.9600.16384
P6: 428
P7:
P8:
P9:
P10:
Attached files:
C:WindowsTempAppXDeploymentServer_9C56BA59-B2DD-0007-7ABE-569CDDB2CE01.evtx
C:WindowsTempAppXPackaging_9C56BA59-B2DD-0007-7ABE-569CDDB2CE01.evtx
C:WindowsTempAppxErrorReport_9C56BA59-B2DD-0007-7ABE-569CDDB2CE01.txt
These files may be available here:
C:ProgramDataMicrosoftWindowsWERReportArchiveNonCritical_80070057_53271a53a7cc8ee7b993899817d0dac1c284133_00000000_19e5cb4d
Analysis symbol:
Rechecking for solution: 0
Report Id: a211a14d-1eef-11e3-8252-0026b680138b
Report Status: 0
Hashed bucket: a0383539d2e678f5f837e648a8a2b137
First of all, I need to say that the Xbox Game Pass the best gaming service nowadays and I happily pay it’s subscription. But what the hell is wrong with the beta app??
I’m trying to download a few games and the beta app just won’t let me download, I keep getting Error 0x80070057 almost every damn time. And it doesn’t seem to be any sort of logic or reason as to what I can or can’t download, here are some exemples:
-
Tried My Friend Pedro > ok, no errors
-
Tried A Plague Tale > nope, at first, then out of nowhere it downloaded
-
Tried Frostpunk > nope
-
Tried Hollow Knight > ok, no errors at all
-
Tried Carrion > ok, no errors at all (which surprised me, since it is a preload)
-
Tried Sea of Thieves > nope
The list kinda goes on randomly.
I looked up the error code and found that several people have the same problem, with many having fixed the problem with several different solutions (none that worked for me):
-
Clearing the Microsoft Store cache didn’t work.
-
Clearing the Xbox beta App cache didn’t work.
-
Changing the system region didn’t work.
-
Clearing HD space didn’t work (which I really didn’t need, I had over 100gb of space and the games still wouldn’t be downloaded).
-
Rebooting and retrying over and over didn’t work (I lost count how many times I rebooted the PC).
Then I read in one forum that re-installing the Xbox beta App could solve the issue, so there I went, uninstaled the app and, to my surprise, now I couldn’t even download the beta app itself from the Microsoft Store, also getting the 0x80070057 error, to the point where sometimes the Store just crashes and I have to reboot the computer again. Downloading the external installer from the GamePass website also didn’t work, as the progress bar and the installer were just frozen. I just don’t really know what can be done to fix this issue, so I’m turning to my fellow redditors in hope that someone can shine a light on my problem.
Also, sorry for the rant. Here are some screenshots with the errors.
Microsoft Store error
Xbox GamePass Installer from the website (frozen)
[EDIT] I had to make an edit to state that yes, I’m talking about the Beta app, as there is no other non-beta version on the Microsoft Store (none that I could find anyway).
[EDIT 2] I got it working. Unfortunately, I had to do a complete system restore and format the HD for it to work again. So far, no problems with the app. I just had to lose half of what I had in my computer to make it work. No other fix I found online worked, so, good luck guys, I guess.